Operations Associate

As an Operations Associate at houst, you will play a crucial role in ensuring seamless daily operations. This position involves overseeing scheduling, coordinating resources, and nurturing supplier relationships. Your primary focus will be on maintaining high service standards, facilitating the onboarding and performance of cleaners, and streamlining workflo…

We are seeking a proactive and detail-oriented Assistant Manager - Operations to join our dynamic team at WNS Global Services in Cape Town. In this role, you will be instrumental in optimizing our operational processes and ensuring smooth day-to-day operations. You will collaborate closely with various departments, drive operational excellence, and contribute to strategic initiatives aimed at enhancing service delivery.

About Keen:Keen is more than just a service provider; we are an integral part of our clients' success stories. Specializing in digital marketing, creative solutions, and customer experience, we create compelling, high-impact digital engagements for some of the world's most innovative brands. We assist both U.S. and international companies in scaling effectively by integrating expert teams that yield exceptional results across marketing, creative, customer experience, and sales. At Keen, we pride ourselves on being a true partner in growth — and we invite you to join us in this exciting journey.About the Role:We are seeking a dynamic Senior Operations Manager to oversee Customer Services and Experience delivery for our diverse global clientele. This position requires a visionary leader who thrives on building frameworks from the ground up. You will be responsible for designing processes, implementing systems, and cultivating an environment that fosters world-class service and tangible results. You will engage closely with clients, ensuring operational excellence and adaptability to meet evolving business demands. If you're passionate about constructing structured environments, excel in high-pressure situations, and can inspire a team toward ambitious objectives, we would love to connect with you.What You'll Do:Oversee daily operations for our 24/7/365 Customer Experience and Customer Service teams, guaranteeing exceptional performanceLead, mentor, and develop high-achieving frontline and management teamsAct as the primary liaison with clients, ensuring service delivery exceeds expectationsAnalyze and report on KPIs, leveraging data to inform strategy and executionContinuously enhance internal processes to drive efficiency, speed, and consistencyEnsure adherence to regulatory and client standards across all operational functionsCollaborate with finance to manage budgets and forecastsContribute to managing our office presence and fostering a positive in-office culture in our Wembley location and future centers in Cape TownRecruit, onboard, and coach team members for sustained growth and scalability

Join Digital Virgo as a Business Operations Manager where you will play a pivotal role in optimizing our business processes and enhancing operational efficiency. You will lead strategic initiatives, manage cross-functional teams, and drive performance improvements that align with our organizational goals.Your expertise will contribute to the development and implementation of operational strategies that enhance service delivery and customer satisfaction. We are looking for a dynamic leader who is passionate about operational excellence and committed to driving results.

2U, Inc. is committed to expanding access to quality digital education. As the parent company of edX, 2U partners with over 230 colleges, universities, and corporate organizations to offer more than 4,000 online courses and degree programs worldwide. Role Overview The Senior Manager, Cybersecurity Operations, leads the advancement and management of 2U’s global cyber defense and security operations. This role is responsible for guiding threat detection, incident response, vulnerability management, and operational security monitoring across the organization’s global footprint. Based in Cape Town, this leader directs a team of security engineers responsible for daily operations. The position acts as a key operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners, including managed and embedded resources. Maintaining technical credibility, the focus is on operational excellence, incident readiness, process improvement, and ensuring high-quality, consistent execution of security operations at scale. Success in this role requires strong leadership, clear judgment under pressure, and the ability to communicate technical security events in risk-based terms to senior stakeholders. The Senior Manager is accountable for operational outcomes, alignment with industry frameworks, and the ongoing enhancement of tools, processes, and team skills to reduce risk to 2U’s most critical systems. Key Responsibilities Direct daily cybersecurity operations, including threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments. Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned with established SLAs and severity models. Manage operational oversight of security tools such as SIEM, EDR, and SOAR, ensuring correct configuration, maintenance, and delivery of actionable results. Promote continuous improvement of operational runbooks, response workflows, and automation to reduce manual work and improve response quality.

Join our dynamic team at ZenEducate as an Operations Executive in Cape Town! You will play a pivotal role in streamlining our operational processes, ensuring efficiency, and enhancing the overall experience for our clients and educators. If you are a detail-oriented individual with a passion for operational excellence, we want to hear from you!

Role Overview Keen is seeking an Operations Manager in Cape Town, Western Cape, South Africa. This role leads daily operations and drives improvements across departments. The Operations Manager works closely with teams throughout the company to strengthen processes and support service delivery. What You Will Do Oversee operational workflows to maintain efficiency and consistency Develop and implement strategies for process improvement Manage resources to support business goals Work with cross-functional teams to deliver high-quality service

Join zeneducate as a Compliance Operations Executive where you will play a crucial role in ensuring that our operations align with regulatory requirements and internal policies. This position offers an exciting opportunity to contribute to our mission of improving educational outcomes while adhering to compliance standards.

Vivo Energy (VE) is a leading distributor and marketer of Shell and Engen branded fuels and lubricants, serving both retail and commercial clients across Africa. With a footprint in 28 countries, including North, West, East, and Southern Africa, we boast a robust network of over 4,500 service stations and also export lubricants to various African markets.The Fleet Card Operations Manager plays a pivotal role in overseeing the governance, performance, and ongoing enhancement of fleet card operations across all markets. This position ensures that daily processing activities are carried out consistently, compliance obligations are met, and tasks are appropriately allocated based on operational sensitivity, risk, and efficiency, whether at a central or country level.Key responsibilities include managing the transition from outsourced business management services to an in-house operational model. This involves developing and instilling in-house capabilities within both central and local teams. The role is integral to the central fleet operations function, liaising with in-country Commercial Service Centre (CSC) teams responsible for managing B2B customer relationships, while also interacting with the broader business and operations organization.Additionally, the Fleet Card Operations Manager will be a key architect in the evolution of the long-term operating model, contributing to the design and implementation of a Global Business Services (GBS) structure aimed at consolidating fleet card operations within a comprehensive shared services framework that encompasses all lines of business and functions.Key Responsibilities:1. Operational Governance & ControlsOwn and maintain the Fleet Card Operations Control Framework, ensuring all processing activities are governed by documented procedures, segregation of duties, and clearly defined accountability at both central and country levels.Define and enforce a task sensitivity matrix to determine which operational activities are performed centrally versus in-country based on risk, system access requirements, and data sensitivity.Ensure compliance with applicable regulatory requirements, internal audit standards, and card scheme rules across all operating markets.Maintain a central risk register for fleet card operations, escalating significant control breaches and driving remediation efforts to completion.Oversee card lifecycle controls including issuance, blacklisting, limit management, and balance integrity procedures, ensuring appropriate authorization at each stage.2. Insourcing Transition: Moving from Outsourced to Internal OperationsDevelop and implement a formal insourcing transition plan, which includes activity mapping, knowledge transfer timelines, capability gap assessments, and risk-managed milestones for each in-scope market during all phases, first transitioning to an in-house model and subsequently toward centralization where relevant.

Join M-KOPA as a Retail Operations Lead in Cape Town!Are you a natural leader with a background in retail or field operations? At M-KOPA, we recognize that the difference between success and mediocrity lies in effective leadership. We are looking for someone who can set daily standards, ensure accountability without compromising relationships, and quickly assess store operations to identify strengths and weaknesses.If you possess these qualities, this role may be the perfect fit for you. M-KOPA is inviting applications for the Retail Operations Lead position, a pivotal role in our South African operations.About M-KOPAM-KOPA is a leading pan-African fintech company dedicated to extending financial services to individuals who have traditionally been excluded from such access. With over seven million customers across the continent benefiting from credit, smartphones, solar energy, and electric mobility, our model has unlocked more than $2 billion in credit. An impressive 86% of our customers have reported significant improvements in their quality of life. Our growing team of over 2,300 employees and 35,000 agents is committed to expanding our reach.The retail channel plays a crucial role in delivering this access, and we are excited about our continued growth and expansion in this area.Why Join Us Now?M-KOPA is on a strategic expansion trajectory, aiming to grow from 7 million to 10 million customers. As our retail footprint expands, we are actively hiring across various functions to build the necessary infrastructure to support this growth. The Retail Operations Lead will be at the heart of this operational initiative in South Africa.This is a proactive role that reflects our growth and commitment to excellence within our operations.

As an Assistant Manager in Operations, you will play a crucial role in driving team performance and ensuring operational excellence. You will provide impactful coaching and constructive feedback to your team members, fostering a culture of continuous improvement.Your responsibilities will include addressing customer service inquiries and managing escalations effectively. You will conduct team huddles, coaching sessions, and one-on-one meetings as required to set clear goals and expectations.In addition, you will handle escalated requests, ensuring that all associate queries are researched thoroughly to uphold customer satisfaction. Regular analysis of performance data will be key in creating action plans and monitoring their execution to meet team objectives.You will also facilitate regular check-in meetings with clients to communicate trends, changes, and developments within the team, ensuring transparency and collaboration.Furthermore, you will conduct training sessions aimed at enhancing both technical and communication skills of associates. Administrative duties such as preparing daily capacity reports and performance dashboards will also be part of your role.

WNS Global Services is seeking a dynamic and experienced Group Manager - Operations to join our team in Cape Town. This role is pivotal in overseeing operational functions and driving strategic initiatives to enhance efficiency and productivity. You will collaborate with cross-functional teams to implement best practices and ensure high-quality service delivery.

Join WNS Global Services as a Group Manager - Operations in Cape Town. In this pivotal role, you will oversee and enhance operational efficiency, implement strategic initiatives, and lead a team towards achieving organizational goals. Your leadership will be crucial in fostering a culture of continuous improvement and excellence.

Join Impact as an Associate Security Engineer, where you will play a pivotal role in safeguarding our digital assets and infrastructure. Your responsibilities will include monitoring security systems, conducting vulnerability assessments, and assisting in the implementation of security measures.

Join our vibrant team as an In-Store Customer Care Associate, where you'll play a vital role in enhancing our store's performance through proactive sales, customer interaction, and innovative marketing strategies. If you excel in dynamic settings, enjoy engaging with customers, and have a flair for product promotion, this position is perfect for you!Key Responsibilities:Welcome and assist customers with personalized product recommendations to elevate their shopping experience.Boost in-store sales by effectively upselling products, managing promotional activities, and meeting daily and weekly sales targets.Implement local marketing initiatives, including hosting in-store events.Review sales data and customer feedback to propose enhancements for overall store performance.Ensure the store environment is clean, organized, and visually appealing.Collaborate with team members to create a fun, energetic work atmosphere.

Join WNS Global Services as an Assistant Manager - Operations, where you will play a pivotal role in overseeing daily operations and ensuring optimal performance within our team. We are looking for a proactive leader with excellent communication and organizational skills to drive operational excellence.

Join Moo as a People Operations Analyst, where you'll play a pivotal role in shaping our People systems and data management. In this dynamic position, you will be instrumental in the successful implementation of our new Human Resource Information System (HRIS), ensuring it is tailored to meet the evolving needs of our teams and managers. Your analytical expertise will empower the People Team and the broader organization by providing clear, reliable people metrics and compliance reporting. You will transform raw data into actionable insights that facilitate informed decision-making while ensuring adherence to reporting obligations across our operational jurisdictions. Post-implementation, you will take charge of the continuous management and optimization of our People systems. Your commitment to data accuracy, insightful reporting, and process efficiency will be crucial to our success.

MOO embarked on a mission to revolutionize the printing industry in 2006, and we have made significant strides since then. With a vibrant team of over 400, we create innovative print and digital solutions for businesses of all sizes, ranging from tech giants like Google and AirBnB to local artisans showcasing their unique prints.Our global headquarters is located in London, UK, with additional offices in Dagenham. In the United States, we operate out of Boston, MA, East Providence, RI, and Denver, CO, and are now thrilled to expand our footprint in Cape Town, South Africa!As part of our People Team, you will play a crucial role in shaping our workplace culture and ensuring that our

We are seeking a dynamic and experienced Senior Group Manager of Operations to lead our airline operations during the night shift. In this role, you will oversee a dedicated team, ensuring seamless operations while maintaining the highest standards of service and efficiency. Your leadership will be pivotal in driving performance improvements and implementing innovative solutions to meet our clients' needs.

Join AnyVan as an AI Operations and Automation Specialist and play a pivotal role in streamlining our operations through cutting-edge AI and automation technologies. You will be responsible for implementing and managing AI-driven solutions that enhance operational efficiency and performance.In this dynamic position, you will collaborate with cross-functional teams to identify automation opportunities, analyze data, and develop innovative solutions. Your work will significantly impact our service delivery and customer satisfaction.