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Experience Level
Mid to Senior
About the job
Accor Hotels in Cape Town is hiring a Security Manager to lead daily security operations. This role focuses on protecting guests, staff, and property while supporting a welcoming environment throughout the hotel.
What You Will Do
Oversee all security activities across the property
Implement and maintain safety policies and procedures
Manage emergency response plans and coordinate actions during incidents
Support the team in upholding a safe atmosphere for guests and employees
Impact
Your leadership will help ensure a secure setting for everyone at the hotel, directly supporting guest satisfaction and smooth operations.
Role Overview Accor Hotels in Cape Town is hiring a Security Manager to lead daily security operations. This role focuses on protecting guests, staff, and property while supporting a welcoming environment throughout the hotel. What You Will Do Oversee all security activities across the property Implement and maintain safety policies and procedures Manage eme…
AECOM is seeking a Security Designer with expertise in Integrated Security Systems for its Cape Town office. This position centers on designing and implementing security solutions tailored to protect assets and support safety across a range of settings. Role overview The Security Designer works closely with cross-functional teams to deliver integrated security systems that meet client requirements. Responsibilities include collaborating with colleagues from different disciplines, selecting and integrating appropriate technologies, and addressing the specific security challenges faced by each client. What you will do Design security systems that safeguard assets and support safety goals Work with teams from different backgrounds to deliver effective solutions Integrate new and existing technologies to address client-specific needs Requirements Background in security system design and implementation Ability to collaborate with multidisciplinary teams Experience with integrated security technologies
Join our dynamic team at impact as a Security Engineer, where you will play a crucial role in safeguarding our digital assets and ensuring the integrity of our security systems. You will collaborate with cross-functional teams to identify vulnerabilities and implement solutions that enhance our security posture.
DigiCert Inc. seeks a Security Operations Analyst based in Cape Town. This position centers on safeguarding the company’s digital infrastructure by monitoring for threats and responding to security incidents. What you will do Track and identify possible security incidents across DigiCert’s systems. Act on threats to protect system integrity and keep sensitive data confidential. Work with teams throughout the company to support security best practices. Carry out risk assessments to find and address vulnerabilities. Assist in shaping and improving incident response procedures. Role focus This role involves constant vigilance over digital assets and quick action when issues arise. Collaboration and proactive risk management are key parts of daily work.
Full-time|On-site|Cape Town, Western Cape, South Africa
Join Ten Group and Shape the Future of Service Excellence!Empowering Innovation. Building Lasting Trust. Redefining Service Excellence.Ten Group is dedicated to becoming the world's most trusted service organization, providing exceptional services to prestigious clients like HSBC, Bank of America, and Swisscard. We help corporate clients engage and retain high-net-worth customers and valued employees, driving essential metrics such as revenue growth and net promoter score while supporting digital transformation initiatives.Our services reach millions globally across lifestyle, travel, dining, and entertainment sectors, allowing individuals to enjoy seamless, curated experiences that enhance their lives.As a profitable and rapidly growing company, we are the first B Corp listed on the London Stock Exchange, setting benchmarks for sustainable growth and technology-driven innovation.We are currently seeking a dynamic Information Security Analyst - SecOps to bolster our information security initiatives. This role involves collaborating with business, product, and development teams to implement and uphold security controls that align with our information security policies and compliance requirements.Your responsibilities will include maintaining the Information Security Management System, managing security risks, and ensuring compliance with global standards such as PCI-DSS, GDPR, and ISO27001. The primary goal is to mitigate exposure to cybersecurity threats and provide top-tier protection for both on-premise and cloud environments.Collaboration with IT Services, Legal, Compliance, and Product Development teams will be essential in achieving our shared security objectives.
Full-time|On-site|Cape Town, Western Cape, South Africa
Join Ten and Shape the Future of Service Excellence! Innovating. Trustworthy. Redefining Service Excellence.At Ten, we are on a transformative mission to be the most trusted service provider globally. We cater to the elite clientele of the world's leading private banks, premium financial services, and luxury brands, including HSBC, Bank of America, and Swisscard. Our corporate services assist clients in acquiring, engaging, and retaining affluent customers and valued employees, driving key customer metrics such as revenue growth and net promoter scores while supporting digital transformation initiatives.Millions worldwide rely on Ten for seamless, curated experiences across lifestyle, travel, dining, and entertainment, enhancing their daily lives. We are a profitable, ambitious company scaling rapidly and setting standards for sustainable growth and AI-driven innovation as the first B Corp listed on the London Stock Exchange.We are looking for a Cloud Security & Compliance Engineer with robust governance, risk, and compliance (GRC) expertise to aid in the design, implementation, and management of secure cloud infrastructures. This role is critical in ensuring compliance with regulatory standards, including PCI DSS and SOC 2, while enhancing the resilience and security of our cloud environments.
Full-time|On-site|Cape Town, Western Cape, South Africa
Role Overview Electrum is hiring a Chief Information Security Officer (CISO) based in Cape Town, Western Cape, South Africa. This leadership role focuses on protecting the company’s digital assets and information systems. The CISO sets cybersecurity strategy, manages security risks, and oversees compliance with relevant industry regulations. What You Will Do Develop and implement security protocols to safeguard company information Lead efforts to identify and manage security risks Direct compliance activities in line with industry standards and regulations Support innovation across teams while maintaining strong security practices
Join Impact as an Associate Security Engineer, where you will play a pivotal role in safeguarding our digital assets and infrastructure. Your responsibilities will include monitoring security systems, conducting vulnerability assessments, and assisting in the implementation of security measures.
2U, Inc. is committed to expanding access to quality digital education. As the parent company of edX, 2U partners with over 230 colleges, universities, and corporate organizations to offer more than 4,000 online courses and degree programs worldwide. Role Overview The Senior Manager, Cybersecurity Operations, leads the advancement and management of 2U’s global cyber defense and security operations. This role is responsible for guiding threat detection, incident response, vulnerability management, and operational security monitoring across the organization’s global footprint. Based in Cape Town, this leader directs a team of security engineers responsible for daily operations. The position acts as a key operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners, including managed and embedded resources. Maintaining technical credibility, the focus is on operational excellence, incident readiness, process improvement, and ensuring high-quality, consistent execution of security operations at scale. Success in this role requires strong leadership, clear judgment under pressure, and the ability to communicate technical security events in risk-based terms to senior stakeholders. The Senior Manager is accountable for operational outcomes, alignment with industry frameworks, and the ongoing enhancement of tools, processes, and team skills to reduce risk to 2U’s most critical systems. Key Responsibilities Direct daily cybersecurity operations, including threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments. Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned with established SLAs and severity models. Manage operational oversight of security tools such as SIEM, EDR, and SOAR, ensuring correct configuration, maintenance, and delivery of actionable results. Promote continuous improvement of operational runbooks, response workflows, and automation to reduce manual work and improve response quality.
On-site|On-site|Cape Town, Western Cape, South Africa
About Ten Group Ten Group partners with leading private banks, financial services, and luxury brands including HSBC, Bank of America, and Swisscard. Our services help these organizations engage and retain high-value clients and employees, supporting their digital transformation and customer experience goals. Millions worldwide use Ten’s platform for lifestyle, travel, dining, and entertainment experiences. As a profitable, rapidly growing company, Ten is recognized as the first B Corp listed on the London Stock Exchange, with a focus on sustainable growth and AI-driven innovation. Role Overview: Information Security Analyst - Security Awareness & Training This position is based in Cape Town, Western Cape, South Africa. The Information Security Analyst will join Ten’s global information security function, focusing on strengthening the company’s security awareness and training efforts. The goal: reduce human-related security risks by educating employees, contractors, and stakeholders on best practices, policies, and new threats. What You Will Do Develop and deliver security awareness programs for Ten Group’s workforce. Educate staff, contractors, and stakeholders on information security policies and emerging threats. Promote a culture where security is part of daily operations. Support company-wide efforts to minimize risks related to human behavior. About the Team The global information security team at Ten Group works to build trust and protect the organization’s assets. This role will collaborate with colleagues across departments to ensure security awareness is embedded throughout the company.
DigiCert Inc. helps organizations protect their data and digital interactions. The company’s DigiCert ONE platform brings together PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messaging, and AI-generated content. Over 100,000 organizations, including most of the Fortune 500, use DigiCert’s solutions to address evolving security needs and prepare for a quantum-safe future. More details are available at www.digicert.com. Role overview The IT Project Coordinator supports the delivery of Professional Services projects for clients across the Americas and EMEA. This position is based in Cape Town and focuses on keeping projects organized and moving forward. What you will do Work closely with the Senior Project Manager to help keep projects on schedule and aligned with quality standards. Assist in coordinating multiple client projects, handling day-to-day project support tasks. Maintain project documentation and monitor progress to ensure deadlines are met. Collaboration This role requires frequent communication with the Senior Project Manager and project teams, supporting smooth project execution and timely delivery.
Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
We are seeking a dynamic and experienced Manager of Workforce Management to join our team at Boldr. In this pivotal role, you will oversee workforce planning and optimization strategies, ensuring that we effectively manage our human resources to meet our business goals. Your leadership will be crucial in fostering a productive environment and driving operational excellence.If you are passionate about workforce management and thrive in a remote work setting, we want to hear from you!
Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will possess strong leadership skills and a proven track record in workforce management. You will collaborate closely with various departments to implement best practices and drive continuous improvement.
Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.
Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.
Role overview Accor Hotels is hiring an IT Manager in Cape Town to guide technology operations in a hospitality environment. The position centers on keeping IT systems dependable and providing support that helps both guests and hotel staff in their daily activities. Key responsibilities Direct daily IT operations to keep hotel systems functioning without disruption Introduce and manage technology solutions that enhance guest services and streamline internal workflows Collaborate with various departments to identify technology needs and resolve technical issues quickly
We are looking for an enthusiastic and proactive Assistant Manager for our Workforce Management (WFM) team. In this role, you will play a crucial part in optimizing workforce efficiency, managing schedules, and supporting operational strategies to enhance service delivery. You will collaborate with various departments to ensure that our staffing aligns with business needs and customer demands.
Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles
Full-time|On-site|Cape Town, Western Cape, South Africa
As a Platform Engineer focusing on FinOps and Infrastructure at Vista Group, you will play a crucial role in ensuring that our cloud offerings maintain exceptional standards of service, security, and availability for our valued customers. You will leverage internal systems to build, monitor, and resolve issues within our hosted cloud environments, thereby enhancing operational and security efficiencies. Your efforts will contribute to establishing a mature and effective security posture across all Vista services.Key ResponsibilitiesFinOps SupportAnalyze current configurations of Containers, VM Scale Sets, VMs, DB Pools, App Services, and Databases, making adjustments to resizing and re-scaling as required.Remove unused assets, including Web & Call Centre Base Images, and modify Infrastructure as Code (IaC) templates to facilitate optional configurability.Oversee the weekly scaling of environments as necessary.Manage Reserved Instances (RIs) and Savings Plans effectively.Monitor and manage orphaned Azure resources diligently.Service and Security Operations ManagementDesign and implement systems, processes, and methodologies that ensure effective and timely monitoring of Vista's services.Take the lead in responding to suspected and confirmed security incidents, integrating all insights back into system design for continuous improvement.Proactively support the achievement of high-quality security outcomes across Vista’s global operations, including conducting regular reviews of our security posture.Product and Technical SupportStay updated on all aspects of Vista Cloud technology, deployment, and operational processes.Train internal support teams and serve as the escalation point for queries related to security events, providing resolutions or guidance for issue resolution.Offer technical advice and assistance regarding security incidents as required.Conduct regular quality reviews with the Head of Cloud Operations and other managers, analyzing issues to ensure consistent approaches and maintained standards.Provide guidance to the Development Team on potential security remediations for software vulnerabilities identified by security tools.Proactively work towards improving security scores and manage internal systems related to security state, posture, and maturity.Additional ResponsibilitiesAssist the Project Management Office (PMO) in scoping Statements of Work (SoW) and conducting technical reviews, offering security advice to implementation teams.Utilize appropriate tools to log requests with the services team.Create materials for monthly reports detailing security states and posture.
Full-time|On-site|Cape Town, Western Cape, South Africa
Support, Innovate, Transform: Your Next Career Move at Ten GroupJoin our vibrant team at Ten Group as a Transformation Manager, a pivotal role that shapes our strategic vision and drives impactful change across the organization. In this multifaceted position, you will enhance decision-making and execution across our core business areas and operations.As Ten Group experiences rapid growth and expansion, your leadership will be crucial in spearheading transformation initiatives within our Change and Transformation unit. This involves adopting new mission-critical processes and delivering actionable insights through detailed analyses to uncover growth opportunities, automation potential, and operational efficiencies.In this role, you will collaborate with cutting-edge technology and engage with a diverse range of leaders across the business. There are ample opportunities for career advancement into significant managerial positions within Operations, AI Product, or Technology domains. You will work closely with the Transformation Director and senior leadership, including C-level executives, to scrutinize existing processes and pinpoint areas where efficiency can be enhanced through improved output or automation.As a Transformation Manager, you will lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, effective communication of goals, stakeholder engagement, and ongoing measurement of ROI. Your responsibilities will include defining project scope, coordinating cross-functional teams, managing timelines and budgets, and delivering measurable outcomes that contribute to organizational growth and operational efficiency.Your contributions may also include projects utilizing generative AI to integrate, automate, and enhance business processes, transforming member engagement and empowering departments to operate more effectively.
Role Overview Accor Hotels in Cape Town is hiring a Security Manager to lead daily security operations. This role focuses on protecting guests, staff, and property while supporting a welcoming environment throughout the hotel. What You Will Do Oversee all security activities across the property Implement and maintain safety policies and procedures Manage eme…
AECOM is seeking a Security Designer with expertise in Integrated Security Systems for its Cape Town office. This position centers on designing and implementing security solutions tailored to protect assets and support safety across a range of settings. Role overview The Security Designer works closely with cross-functional teams to deliver integrated security systems that meet client requirements. Responsibilities include collaborating with colleagues from different disciplines, selecting and integrating appropriate technologies, and addressing the specific security challenges faced by each client. What you will do Design security systems that safeguard assets and support safety goals Work with teams from different backgrounds to deliver effective solutions Integrate new and existing technologies to address client-specific needs Requirements Background in security system design and implementation Ability to collaborate with multidisciplinary teams Experience with integrated security technologies
Join our dynamic team at impact as a Security Engineer, where you will play a crucial role in safeguarding our digital assets and ensuring the integrity of our security systems. You will collaborate with cross-functional teams to identify vulnerabilities and implement solutions that enhance our security posture.
DigiCert Inc. seeks a Security Operations Analyst based in Cape Town. This position centers on safeguarding the company’s digital infrastructure by monitoring for threats and responding to security incidents. What you will do Track and identify possible security incidents across DigiCert’s systems. Act on threats to protect system integrity and keep sensitive data confidential. Work with teams throughout the company to support security best practices. Carry out risk assessments to find and address vulnerabilities. Assist in shaping and improving incident response procedures. Role focus This role involves constant vigilance over digital assets and quick action when issues arise. Collaboration and proactive risk management are key parts of daily work.
Full-time|On-site|Cape Town, Western Cape, South Africa
Join Ten Group and Shape the Future of Service Excellence!Empowering Innovation. Building Lasting Trust. Redefining Service Excellence.Ten Group is dedicated to becoming the world's most trusted service organization, providing exceptional services to prestigious clients like HSBC, Bank of America, and Swisscard. We help corporate clients engage and retain high-net-worth customers and valued employees, driving essential metrics such as revenue growth and net promoter score while supporting digital transformation initiatives.Our services reach millions globally across lifestyle, travel, dining, and entertainment sectors, allowing individuals to enjoy seamless, curated experiences that enhance their lives.As a profitable and rapidly growing company, we are the first B Corp listed on the London Stock Exchange, setting benchmarks for sustainable growth and technology-driven innovation.We are currently seeking a dynamic Information Security Analyst - SecOps to bolster our information security initiatives. This role involves collaborating with business, product, and development teams to implement and uphold security controls that align with our information security policies and compliance requirements.Your responsibilities will include maintaining the Information Security Management System, managing security risks, and ensuring compliance with global standards such as PCI-DSS, GDPR, and ISO27001. The primary goal is to mitigate exposure to cybersecurity threats and provide top-tier protection for both on-premise and cloud environments.Collaboration with IT Services, Legal, Compliance, and Product Development teams will be essential in achieving our shared security objectives.
Full-time|On-site|Cape Town, Western Cape, South Africa
Join Ten and Shape the Future of Service Excellence! Innovating. Trustworthy. Redefining Service Excellence.At Ten, we are on a transformative mission to be the most trusted service provider globally. We cater to the elite clientele of the world's leading private banks, premium financial services, and luxury brands, including HSBC, Bank of America, and Swisscard. Our corporate services assist clients in acquiring, engaging, and retaining affluent customers and valued employees, driving key customer metrics such as revenue growth and net promoter scores while supporting digital transformation initiatives.Millions worldwide rely on Ten for seamless, curated experiences across lifestyle, travel, dining, and entertainment, enhancing their daily lives. We are a profitable, ambitious company scaling rapidly and setting standards for sustainable growth and AI-driven innovation as the first B Corp listed on the London Stock Exchange.We are looking for a Cloud Security & Compliance Engineer with robust governance, risk, and compliance (GRC) expertise to aid in the design, implementation, and management of secure cloud infrastructures. This role is critical in ensuring compliance with regulatory standards, including PCI DSS and SOC 2, while enhancing the resilience and security of our cloud environments.
Full-time|On-site|Cape Town, Western Cape, South Africa
Role Overview Electrum is hiring a Chief Information Security Officer (CISO) based in Cape Town, Western Cape, South Africa. This leadership role focuses on protecting the company’s digital assets and information systems. The CISO sets cybersecurity strategy, manages security risks, and oversees compliance with relevant industry regulations. What You Will Do Develop and implement security protocols to safeguard company information Lead efforts to identify and manage security risks Direct compliance activities in line with industry standards and regulations Support innovation across teams while maintaining strong security practices
Join Impact as an Associate Security Engineer, where you will play a pivotal role in safeguarding our digital assets and infrastructure. Your responsibilities will include monitoring security systems, conducting vulnerability assessments, and assisting in the implementation of security measures.
2U, Inc. is committed to expanding access to quality digital education. As the parent company of edX, 2U partners with over 230 colleges, universities, and corporate organizations to offer more than 4,000 online courses and degree programs worldwide. Role Overview The Senior Manager, Cybersecurity Operations, leads the advancement and management of 2U’s global cyber defense and security operations. This role is responsible for guiding threat detection, incident response, vulnerability management, and operational security monitoring across the organization’s global footprint. Based in Cape Town, this leader directs a team of security engineers responsible for daily operations. The position acts as a key operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners, including managed and embedded resources. Maintaining technical credibility, the focus is on operational excellence, incident readiness, process improvement, and ensuring high-quality, consistent execution of security operations at scale. Success in this role requires strong leadership, clear judgment under pressure, and the ability to communicate technical security events in risk-based terms to senior stakeholders. The Senior Manager is accountable for operational outcomes, alignment with industry frameworks, and the ongoing enhancement of tools, processes, and team skills to reduce risk to 2U’s most critical systems. Key Responsibilities Direct daily cybersecurity operations, including threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments. Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned with established SLAs and severity models. Manage operational oversight of security tools such as SIEM, EDR, and SOAR, ensuring correct configuration, maintenance, and delivery of actionable results. Promote continuous improvement of operational runbooks, response workflows, and automation to reduce manual work and improve response quality.
On-site|On-site|Cape Town, Western Cape, South Africa
About Ten Group Ten Group partners with leading private banks, financial services, and luxury brands including HSBC, Bank of America, and Swisscard. Our services help these organizations engage and retain high-value clients and employees, supporting their digital transformation and customer experience goals. Millions worldwide use Ten’s platform for lifestyle, travel, dining, and entertainment experiences. As a profitable, rapidly growing company, Ten is recognized as the first B Corp listed on the London Stock Exchange, with a focus on sustainable growth and AI-driven innovation. Role Overview: Information Security Analyst - Security Awareness & Training This position is based in Cape Town, Western Cape, South Africa. The Information Security Analyst will join Ten’s global information security function, focusing on strengthening the company’s security awareness and training efforts. The goal: reduce human-related security risks by educating employees, contractors, and stakeholders on best practices, policies, and new threats. What You Will Do Develop and deliver security awareness programs for Ten Group’s workforce. Educate staff, contractors, and stakeholders on information security policies and emerging threats. Promote a culture where security is part of daily operations. Support company-wide efforts to minimize risks related to human behavior. About the Team The global information security team at Ten Group works to build trust and protect the organization’s assets. This role will collaborate with colleagues across departments to ensure security awareness is embedded throughout the company.
DigiCert Inc. helps organizations protect their data and digital interactions. The company’s DigiCert ONE platform brings together PKI, DNS, and certificate lifecycle management to secure infrastructure, software, devices, messaging, and AI-generated content. Over 100,000 organizations, including most of the Fortune 500, use DigiCert’s solutions to address evolving security needs and prepare for a quantum-safe future. More details are available at www.digicert.com. Role overview The IT Project Coordinator supports the delivery of Professional Services projects for clients across the Americas and EMEA. This position is based in Cape Town and focuses on keeping projects organized and moving forward. What you will do Work closely with the Senior Project Manager to help keep projects on schedule and aligned with quality standards. Assist in coordinating multiple client projects, handling day-to-day project support tasks. Maintain project documentation and monitor progress to ensure deadlines are met. Collaboration This role requires frequent communication with the Senior Project Manager and project teams, supporting smooth project execution and timely delivery.
Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
We are seeking a dynamic and experienced Manager of Workforce Management to join our team at Boldr. In this pivotal role, you will oversee workforce planning and optimization strategies, ensuring that we effectively manage our human resources to meet our business goals. Your leadership will be crucial in fostering a productive environment and driving operational excellence.If you are passionate about workforce management and thrive in a remote work setting, we want to hear from you!
Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will possess strong leadership skills and a proven track record in workforce management. You will collaborate closely with various departments to implement best practices and drive continuous improvement.
Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.
Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.
Role overview Accor Hotels is hiring an IT Manager in Cape Town to guide technology operations in a hospitality environment. The position centers on keeping IT systems dependable and providing support that helps both guests and hotel staff in their daily activities. Key responsibilities Direct daily IT operations to keep hotel systems functioning without disruption Introduce and manage technology solutions that enhance guest services and streamline internal workflows Collaborate with various departments to identify technology needs and resolve technical issues quickly
We are looking for an enthusiastic and proactive Assistant Manager for our Workforce Management (WFM) team. In this role, you will play a crucial part in optimizing workforce efficiency, managing schedules, and supporting operational strategies to enhance service delivery. You will collaborate with various departments to ensure that our staffing aligns with business needs and customer demands.
Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles
Full-time|On-site|Cape Town, Western Cape, South Africa
As a Platform Engineer focusing on FinOps and Infrastructure at Vista Group, you will play a crucial role in ensuring that our cloud offerings maintain exceptional standards of service, security, and availability for our valued customers. You will leverage internal systems to build, monitor, and resolve issues within our hosted cloud environments, thereby enhancing operational and security efficiencies. Your efforts will contribute to establishing a mature and effective security posture across all Vista services.Key ResponsibilitiesFinOps SupportAnalyze current configurations of Containers, VM Scale Sets, VMs, DB Pools, App Services, and Databases, making adjustments to resizing and re-scaling as required.Remove unused assets, including Web & Call Centre Base Images, and modify Infrastructure as Code (IaC) templates to facilitate optional configurability.Oversee the weekly scaling of environments as necessary.Manage Reserved Instances (RIs) and Savings Plans effectively.Monitor and manage orphaned Azure resources diligently.Service and Security Operations ManagementDesign and implement systems, processes, and methodologies that ensure effective and timely monitoring of Vista's services.Take the lead in responding to suspected and confirmed security incidents, integrating all insights back into system design for continuous improvement.Proactively support the achievement of high-quality security outcomes across Vista’s global operations, including conducting regular reviews of our security posture.Product and Technical SupportStay updated on all aspects of Vista Cloud technology, deployment, and operational processes.Train internal support teams and serve as the escalation point for queries related to security events, providing resolutions or guidance for issue resolution.Offer technical advice and assistance regarding security incidents as required.Conduct regular quality reviews with the Head of Cloud Operations and other managers, analyzing issues to ensure consistent approaches and maintained standards.Provide guidance to the Development Team on potential security remediations for software vulnerabilities identified by security tools.Proactively work towards improving security scores and manage internal systems related to security state, posture, and maturity.Additional ResponsibilitiesAssist the Project Management Office (PMO) in scoping Statements of Work (SoW) and conducting technical reviews, offering security advice to implementation teams.Utilize appropriate tools to log requests with the services team.Create materials for monthly reports detailing security states and posture.
Full-time|On-site|Cape Town, Western Cape, South Africa
Support, Innovate, Transform: Your Next Career Move at Ten GroupJoin our vibrant team at Ten Group as a Transformation Manager, a pivotal role that shapes our strategic vision and drives impactful change across the organization. In this multifaceted position, you will enhance decision-making and execution across our core business areas and operations.As Ten Group experiences rapid growth and expansion, your leadership will be crucial in spearheading transformation initiatives within our Change and Transformation unit. This involves adopting new mission-critical processes and delivering actionable insights through detailed analyses to uncover growth opportunities, automation potential, and operational efficiencies.In this role, you will collaborate with cutting-edge technology and engage with a diverse range of leaders across the business. There are ample opportunities for career advancement into significant managerial positions within Operations, AI Product, or Technology domains. You will work closely with the Transformation Director and senior leadership, including C-level executives, to scrutinize existing processes and pinpoint areas where efficiency can be enhanced through improved output or automation.As a Transformation Manager, you will lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, effective communication of goals, stakeholder engagement, and ongoing measurement of ROI. Your responsibilities will include defining project scope, coordinating cross-functional teams, managing timelines and budgets, and delivering measurable outcomes that contribute to organizational growth and operational efficiency.Your contributions may also include projects utilizing generative AI to integrate, automate, and enhance business processes, transforming member engagement and empowering departments to operate more effectively.
