Team Lead - Product Support Engineer

About ElectrumElectrum is at the forefront of next-generation payment solutions.Since 2012, we have been providing reliable, enterprise-grade, cloud-native software designed to enhance financial transaction processing. Our extensive expertise has positioned us as a trusted partner in high-volume, low-value payment schemes, empowering our clients to offer ser…

Welcome to Storyteq! At Storyteq, we empower creative and marketing teams from leading brands to elevate their creative production and enhance control over their marketing strategies. Our innovative platform simplifies campaign workflows, automates creative production through templates and AI, and enables rapid market activation of captivating campaigns.Since our inception in 2016, we have been on a mission to transform the landscape of creative assets creation and utilization. We believe that while creativity requires time, the process of creative production should not be a bottleneck. By leveraging technology to enhance creativity, we foster a culture of curiosity and unwavering dedication to our clients, striving to solve their challenges. Our values—dreaming big, thinking differently, and working collaboratively—are integral to our approach.About the RoleAs a Senior Full Stack Engineer and Team Lead, you will contribute to our vision of enabling global enterprises to efficiently scale their content creation. Your responsibilities will encompass integrating content from tools like Photoshop, Figma, and After Effects, or utilizing our AI-driven web editor to enhance designs. You will collaborate closely with Developers, Designers, Quality Engineers, DevOps Engineers, and Product Owners to deliver an outstanding platform experience for our users.Your role will involve implementing new features, enhancing existing functionalities, and elevating our product's quality consistently. The team operates with focused objectives and a balanced approach to product and engineering roadmaps, ensuring we maintain alignment between our technology and product development.In addition to your technical contributions, you will take on a Team Lead role, providing guidance and process management within a cross-functional agile team of up to six engineers. This includes coaching and mentoring team members through regular one-on-one meetings, performance evaluations, and informal discussions, fostering a culture of ownership, independence, and teamwork. You will also be responsible for promoting standard practices and iterating on processes to optimize delivery.Key ResponsibilitiesEngineering ResponsibilitiesDevelop and deploy robust backend services and user interfaces that have a significant impact on our product.Ensure the scalability, performance, and maintainability of systems.Collaborate across teams to integrate services and provide end-to-end value to users.Model business domains into efficient and clean data structures.Contribute to architectural designs and effectively communicate trade-offs.Team Lead ResponsibilitiesProvide coaching and mentorship to engineers for their technical and professional development.Oversee technical delivery for initiatives within a designated domain or project.Facilitate consistent planning, prioritization, and alignment of team efforts.

ABOUT XCEPTORAt Xceptor, we place data at the core of our operations. Our platform is uniquely crafted for comprehensive data manipulation, allowing us to source, curate, normalize, validate, repair, and enrich data to ensure it arrives at its destination in a trustworthy format. Clients can rely on the data processed through Xceptor.We are recognized as leaders in the Financial Services sector, collaborating closely with Business Users in Middle and Back-Office teams. Our mission is to empower these users to tackle their data challenges independently, without the need for a technology-led project.Our mission is to empower business users within financial institutions to build automated processes that deliver trusted data.Our values are:Client CentricityOne TeamImpactful Your Role:The Quality Assurance team at Xceptor upholds the highest software quality standards throughout the product development lifecycle. Collaborating with engineering tribes, product, and platform teams, we ensure our clients in the Financial Services sector receive reliable, high-quality outcomes. Quality thinking is integrated at every stage of delivery—from design to production.The Cloud Native Tribe is tasked with delivering a robust, scalable SaaS platform that promotes quicker delivery, deeper observability, and seamless client adoption, enabling Xceptor to scale confidently. The tribe is transitioning to an AI-first PDLC, where AI agents assist in drafting code, tests, documentation, and runbooks, while engineers focus on intent, constraints, and production validation.As a Lead QA Engineer - Manager at Xceptor, you will lead a team of Lead QA Engineers dedicated to ensuring the highest quality and reliability within your tribe and across the Xceptor platform. You will also manage your own tribe and collaborate with product and engineering teams to align on business, technical, and quality objectives, leading by example.

Join Electrum as a Product Support EngineerAt Electrum, we are not just a payment software technology company; we are innovators driving the future of financial transaction processing in South Africa.Since our inception in 2012, we have been delivering reliable, enterprise-level, cloud-native software solutions that enhance the efficiency of financial transactions. Our specialized knowledge has made us a trusted partner in high-volume, low-value payment systems, facilitating services for millions of South Africans every day.We are committed to making an impact by designing solutions that truly matter, embracing urgency, and fostering continuous learning as we expand our reach. Collaboration is at the heart of our operations, and we work hand-in-hand with our clients and teams to create meaningful and sustainable solutions. Safety and trust are paramount; we promote open dialogue, encourage smart risk-taking, and nurture an environment where creativity flourishes. Additionally, we focus on building empowered teams by hiring exceptional talent and fostering a culture of collaboration, high standards, empathy, and kindness.As part of the Electrum team, you will:Engage in the entire product lifecycle — from initial concept to the successful launch of the product.Enhance your skills through top-tier training and practical experience every day.Receive mentorship from industry experts who are dedicated to your professional growth.Thrive in a dynamic and innovative workplace that encourages collaboration and creativity.Address real-world customer challenges and see the tangible impact of your contributions.Take advantage of numerous opportunities to advance your career and broaden your expertise.Gain valuable experience in a leading FinTech environment, working on impactful projects.Your RoleAs a Product Support Engineer, your role will be pivotal in ensuring the seamless operation and optimal performance of our payment processing products and services. You will tackle technical issues head-on, providing solutions that enhance user experience and maintain the integrity of financial services. This position is more than a support role; it is an opportunity to become integral to a team that is reshaping the payment landscape in South Africa.

As the Customer Support Team Leader at lulabet, you will play a crucial role in ensuring our customers receive exceptional support and guidance. You will lead a dedicated team, fostering a collaborative environment while implementing best practices to enhance customer satisfaction. This is an exciting opportunity for individuals passionate about customer service and team leadership.

About EasygeneratorEasygenerator is an innovative and rapidly expanding EdTech company, based in Dubai, dedicated to transforming the learning experience with our award-winning authoring tool. Our platform is trusted by industry leaders such as Kellogg’s, T-Mobile, and Siemens. As we continue to expand globally, we invite you to join our mission to simplify knowledge sharing and reshape the EdTech landscape as a crucial member of our dynamic team.As an AI-first organization, we prioritize leveraging cutting-edge AI technologies in both our product development and internal operations. This role offers you the opportunity to gain practical experience with the latest advancements in AI and build a robust skillset for the future.About the RoleWe are seeking a dedicated Customer Success Associates Team Lead who will be responsible for mentoring and developing our Customer Success Associates while ensuring exceptional customer onboarding and experience. In this pivotal role, you will drive team performance, coach team members towards excellence, and advocate for our customers' needs within the organization.What You’ll DoOversee the performance of a team of Customer Success Associates, ensuring they meet their primary goals and KPIs.Provide coaching to maximize team potential by utilizing data-driven insights from customer feedback and session evaluations.Conduct regular one-on-one sessions, performance reviews, and constructive feedback discussions.Establish and uphold clear standards for customer interactions, onboarding quality, and CRM practices, ensuring adherence across the team.Proactively identify risks and address performance or behavioral issues in a direct and constructive manner.Serve as the voice of the customer internally, delivering insights to enhance product offerings and strategic initiatives.Act as a point of escalation for complex customer situations.Manage the hiring and onboarding process for new team members.What You BringA Bachelor's degree or higher.1-2 years of experience in leading or managing a team is essential.

About Us:At impact.com, we are dedicated to our people and technology, with a relentless focus on customer success. We thrive on collaboration, which fuels our rapid growth and ability to serve some of the world's largest brands. Utilizing cutting-edge technology, we tackle real-world challenges for our clients and lead the industry as the foremost SaaS platform for automating partnerships and maximizing revenue. Our entrepreneurial spirit fosters a culture that rewards ambition and curiosity. If you seek a team that values your input, recognizes your contributions, and offers a vibrant environment filled with talented individuals from around the globe, look no further!As the leading partnership management platform globally, impact.com is revolutionizing how businesses manage and enhance their partnerships—from traditional rewards affiliates to influencers, content publishers, and more. Our robust, purpose-built platform simplifies the creation, management, and scaling of partnership ecosystems that customers trust for their purchasing, information, and entertainment needs. To discover how impact.com’s technology and marketplace are propelling revenue growth for renowned global brands like Walmart, Uber, Shopify, and L’Oreal, visit www.impact.com.Your Role:As the Team Lead for Analytics Data Platform at impact.com, you will be responsible for overseeing the architecture, reliability, and progression of our Analytics Data Platform, which processes terabyte-scale data for our leading partnership SaaS platform. You will provide hands-on technical leadership across various platform subsystems, design scalable infrastructure, spearhead strategic initiatives, establish engineering standards, and mentor engineers at different levels. This role focuses on system and platform engineering with an emphasis on distributed data processing at terabyte scale. You will engage with the complete data ecosystem, including ingestion, processing, storage, orchestration, access, and governance, leveraging technologies such as Scala, Python, Google Cloud Dataproc, Databricks, BigQuery, and Airflow. The ideal candidate possesses profound expertise in distributed systems and the capability to lead architectural decisions across teams, translating platform trade-offs into actionable insights.

About Ten Lifestyle Group Ten Lifestyle Group is on a mission to become the most trusted service organization in the world. Our technology-driven approach supports millions of members in lifestyle, travel, dining, and entertainment, working with clients such as HSBC, Swisscard, Visa, Mastercard, and American Express. With a strong base of high-net-worth members and long-term contracts, we continue to grow our influence and reputation. We operate debt-free and profitably, and we are proud to be the first B Corporation listed on the London Stock Exchange (AIM market). Our ongoing investment in technology, including AI, is central to improving how members organize their leisure time. To learn more about our strategy, see our Growth Engine strategy, watch our Welcome to Ten video, or read this article. Role Overview: Product Design Lead Ten is expanding its Cape Town design hub and hiring a Product Design Lead. This role sits at the heart of our digital transformation, working closely with Product Management and Engineering teams in Cape Town, London, and Katowice. The Product Design Lead will apply design thinking to create innovative product solutions and help shape the user experience across our offerings. Leadership in this position is key to ensuring our products meet high standards for usability and excellence. The role offers the chance to influence how millions of members interact with Ten’s services.

Location: Cape Town CBD (On-site)Shift: 2:00 PM – 12:00 AM SAST (Aligning with US Market)Basic Salary: Competitive & Market-RelatedAbout FundwellFundwell stands at the forefront of financial technology, transforming the landscape for US-based SMEs seeking efficient capital access and management. As we approach our ambitious goal of expanding to 200 seats in Cape Town, we invite dynamic Sales Team Leaders—who embody the spirit of 'Sales Athletes'—to join our mission. These leaders will set the pace, coach with precision, and cultivate an atmosphere of unwavering productivity.The Role: Lead by ExampleWe are in search of a proactive leader, not a typical desk manager. This pivotal role requires a Sales Trainer who can exemplify sales excellence firsthand. You will oversee, mentor, and manage the performance of a team of Business Development Representatives (BDRs) while retaining your own competitive edge in the sales arena.Your Key ResponsibilitiesOperational Leadership: Propel daily, weekly, and monthly productivity metrics for your team, accountable for the quantity of verified applications submitted.Hands-on Coaching: Facilitate daily team huddles and provide real-time call coaching, demonstrating effective techniques for engaging with US-based gatekeepers and objection handling.Metric Mastery: Track and report essential performance metrics including application volume, decline rates, approval ratios, and funded outcomes.Performance Management: Proactively identify underperformers and initiate corrective training methods or formal Performance Improvement Plans (PIPs), maintaining a balance of firmness and fairness.Personal Contribution: To lead effectively, you are expected to personally submit a minimum of 5 qualifying applications monthly, tracked independently from team targets.Quality & Compliance: Uphold Fundwell's ethical standards and communication protocols, ensuring a team decline rate below 60%.What We Are Looking ForProven Leadership: A minimum of 2 years’ experience in leading high-volume sales teams, preferably within the B2B, Finance, or US/UK markets.Trainer DNA: A strong background in Sales Training, with the capability to translate company objectives into actionable daily tasks and mentor others toward success.Command & Authority: You are a leader who engages confidently with US executives while holding your team accountable to high standards.Elite Communication: A flawless English accent, enabling effective coaching on US market nuances.Grit: The stamina to maintain high energy levels throughout a demanding 10-hour US-aligned shift.Compensation & Performance UpsideBase Salary: Market-related base salary, commensurate with experience.

TransPerfect is actively searching for a Product Marketing Lead to spearhead the positioning, go-to-market strategy, and demand generation initiatives for our self-service suite of GlobalLink products, which includes GlobalLink Web, Share, Scribe, and Strings. These innovative products act as essential gateways to the GlobalLink ecosystem for countless users and organizations worldwide.This position emphasizes acquisition, conversion, and retention across our eCommerce and product-driven growth channels. You will be responsible for the marketing strategy of individual products as well as the overarching self-service portfolio, concentrating on driving subscription growth and upsell adoption across various service tiers, alongside integrated go-to-market execution.As a highly visible and hands-on leadership role, this position merges strategic insight with exceptional execution in areas such as content creation, performance marketing, product storytelling, and lifecycle optimization.

Join Ten and Shape the Future of Service Excellence!At Ten, we are driven by a mission to redefine service excellence and earn the trust of our clients globally. We cater to prestigious customers from leading private banks, top-tier financial services, and luxury brands such as HSBC, Bank of America, and Swisscard. Our offerings are tailored to help corporate clients attract, engage, and retain affluent customers and valued employees, enhancing key performance metrics like revenue growth and customer satisfaction.Our services touch millions of lives worldwide, providing curated experiences in lifestyle, travel, dining, and entertainment. We are proud to be the first B Corp listed on the London Stock Exchange, setting benchmarks for sustainable growth and technological innovation.As we continue to grow, we are looking for a Lead Data Engineer to be the senior technical leader at our Cape Town office. This influential role requires not just technical prowess but also the capability to design, govern, and optimize our data architecture across backend systems.You will take charge of the comprehensive data engineering strategy, contribute to backend architectural decisions, and elevate our engineering standards. Collaborating closely with leadership in Product, Analytics, and Engineering, you will help evolve our data capabilities into a premier product, enhancing our engineering maturity across the organization.

Join us as a Support Engineer at System Canada Technologies, where your technical expertise and problem-solving skills will help us deliver top-notch support to our clients. You will be responsible for troubleshooting and resolving customer issues, collaborating with developers to enhance our products, and ensuring customer satisfaction through effective communication and timely solutions.

About UsDigiCert is a premier provider of intelligent trust solutions, dedicated to safeguarding the digital landscape by ensuring the security, privacy, and authenticity of every interaction. Our cutting-edge AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management, fortifying infrastructure, software, devices, messages, AI content, and agents. Join over 100,000 organizations, including 90% of the Fortune 500, who trust DigiCert to combat today’s threats and prepare for a quantum-safe future at www.digicert.com.Position OverviewWe are seeking a motivated and detail-oriented Technical Support Engineer fluent in German to join our dynamic team. In this role, you will play a key part in ensuring the excellence of our internal and customer-facing security products. If you have a passion for delivering outstanding customer support, we want you on our team.As a Technical Support Engineer, your primary responsibility will be to provide top-tier support via phone and email to our EMEA-based customers utilizing the DigiCert ONE platform.

Join Electrum, a cutting-edge payment software technology company!Since our founding in 2012, we have been dedicated to delivering reliable, enterprise-level, cloud-native software solutions that optimize financial transaction processing. Our extensive expertise has positioned us as a trusted partner in high-volume, low-value payment schemes, allowing our clients to serve millions of South Africans every day.At Electrum, we are deeply committed to making an impact — crafting solutions that truly matter, acting swiftly, and embracing continuous learning as we grow. We firmly believe in collaborative creation — partnering closely with our clients and teams to develop meaningful, sustainable solutions. We emphasize safety in our processes — fostering open communication, intelligent risk-taking, and a culture of trust to enhance creativity and teamwork. Furthermore, we support empowered teams — hiring exceptional talent, collaborating diligently, and upholding high standards while leading with empathy and kindness.As a member of the Electrum team, you will: Participate in the entire product development journey — from the initial concept to the successful launch. Enhance your skills through world-class training and hands-on experience daily. Receive mentorship from industry veterans invested in your personal and professional growth. Thrive in a dynamic and innovative work environment that nurtures creativity and collaboration. Address real-world customer challenges and witness the direct impact of your contributions. Discover numerous opportunities for career advancement and skill enhancement. Gain invaluable experience in a leading FinTech landscape, contributing to projects with significant social impact.Key ResponsibilitiesThe Product Owner serves as the functional leader of a dedicated engineering team. Positioned directly within the development group, you are responsible for the delivery of new features and the stability of our products by managing a prioritized, transparent product backlog.Acting as a crucial link between Product Management/Sales and Engineering, you translate strategic objectives and user requirements into actionable deliverables while advocating for the product's long-term viability and technical feasibility. By balancing preventative maintenance with innovation and market analysis, you ensure the team focuses on the right initiatives to drive client success and enhance our market standing.Responsibilities:Product Execution & Backlog Management Take ownership of, maintain, and prioritize a detailed product backlog at both service and schema levels that development teams can implement effectively. Ensure that the backlog remains visible, transparent, and easily understood by all stakeholders. Continuously...

Join Speechify as a Tech Lead focusing on our Web Core Product and Chrome Extension. In this pivotal role, you will lead a talented team of developers and engineers, driving innovation and ensuring the delivery of high-quality products. You will be responsible for creating strategic plans, guiding technical direction, and facilitating collaboration across teams.We are looking for someone with a strong technical background, excellent leadership skills, and a passion for enhancing user experiences. This is an exciting opportunity to shape the future of our products in the growing field of web technologies.

Join Speechify as a Tech Lead for our Android Core Product team in Cape Town, South Africa. In this pivotal role, you will spearhead the development and enhancement of our Android applications, ensuring optimal performance and user experience. You will collaborate with cross-functional teams to design, implement, and maintain innovative features that drive user engagement.Your expertise will guide the technical direction of our Android product, mentoring junior developers and fostering a culture of excellence.

Role overview Xceptor is looking for a Solutions Engineer based in Cape Town. This position involves frequent interaction with clients to understand their requirements, provide technical guidance, and support the delivery of Xceptor products. Collaboration with teams across the company is essential to ensure solutions align with client needs. What you will do Gather and analyze client requirements to guide solution design Offer technical advice throughout the implementation phase Collaborate with colleagues in different departments to deliver projects successfully Requirements Strong problem-solving skills Willingness to learn and adapt in a technology-focused setting Interest in developing and refining technical solutions for clients

Role Overview NMI is looking for a Customer Support Specialist in Cape Town, South Africa. This role focuses on helping clients get the most from our products and services by providing prompt, knowledgeable support. What You Will Do Respond to customer inquiries with clear, accurate information Troubleshoot product or service issues and guide customers to solutions Maintain a professional, friendly approach in every interaction Support the team’s goal of delivering consistently strong customer service What Matters Here Strong communication skills Ability to solve problems efficiently Commitment to a high standard of service

Company OverviewAt QuickTeam, we empower businesses with exceptional virtual employees, including dedicated assistants, friendly receptionists, and efficient support staff. Our mission is to enhance operational productivity and allow organizations to concentrate on their core objectives by providing reliable support services. By joining the QuickTeam family, you play a pivotal role in driving business success while enjoying a collaborative and supportive work environment that fosters long-term growth and professional development.Position OverviewWe are currently seeking a Technical Support Specialist for a full-time remote role. In this position, you will tackle technical challenges, troubleshoot issues, and strive to ensure outstanding customer satisfaction. Your responsibilities will include resolving support tickets, analyzing technical problems, and delivering effective solutions while maintaining clear and concise communication with our customers.

About the Role WNS Global Services is hiring a Desktop Support Technician in Cape Town. This entry-level role focuses on delivering technical support to end users and keeping desktop systems running smoothly. What You Will Do Troubleshoot hardware and software problems on user desktops Assist users with IT-related questions and issues Support daily operations by maintaining desktop systems Who We’re Looking For Proactive attitude and willingness to learn Interest in providing technical support Strong communication skills