Team Leader - Sales Contact Centre (Night Shift)

Join our dynamic team as a Team Leader in the Sales Contact Centre during the night shift. In this pivotal role, you will lead and inspire a team of sales agents to achieve and exceed performance targets while ensuring exceptional customer service. Your leadership will drive sales strategies and motivate your team to deliver outstanding results.

Join our dynamic team as an Operations Agent in the Sales Contact Centre during the night shift. In this role, you will be the vital link between our customers and our services, ensuring exceptional support and engagement. Your communication skills will shine as you assist clients, resolve inquiries, and contribute to a positive customer experience.We are looking for individuals who are passionate about sales and customer service and can thrive in a fast-paced environment. If you're ready to make an impact and grow your career, we want to hear from you!

Join our dynamic team at WNS Global Services as a Night Shift Team Leader. In this pivotal role, you will oversee operations during the night shift, ensuring seamless workflow and high-quality performance from your team. Your leadership will drive success and foster a cohesive working environment.

As an Operations Manager for our Sales Contact Centre, you will play a pivotal role in overseeing daily operations, ensuring exceptional customer service, and driving sales performance. You will lead a dynamic team, implement strategic initiatives, and collaborate with various departments to enhance the overall efficiency of our operations.

Join our dynamic team as a Team Leader in our Insurance Call Centre, where you will lead and inspire a group of dedicated professionals to deliver exceptional customer service during US hours. Your leadership will help shape our team culture and drive performance to meet our operational goals.In this role, you will be responsible for overseeing daily operations, providing training and development opportunities for team members, and ensuring that performance metrics are consistently met. Your ability to motivate and guide your team will be crucial to fostering a positive work environment and achieving success.

Join WNS Global Services as a Team Leader in our Collections department within the Utilities Contact Centre. We are seeking a dynamic and results-driven leader to oversee our collections team, ensuring exceptional service delivery and operational excellence. In this role, you will be responsible for guiding your team to meet collection targets, enhancing customer experiences, and implementing effective collection strategies.Your leadership will play a pivotal role in driving performance and achieving organizational goals while fostering a positive work environment.

Join our dynamic team as a Senior Group Manager for Call Centre Operations during the night shift. In this pivotal role, you will oversee our call centre operations, ensuring exceptional service delivery and operational excellence. You will lead a team of professionals, drive strategic initiatives, and implement best practices to enhance customer satisfaction and performance metrics.Your expertise in call centre management and operational leadership will be crucial as we strive to meet our business goals and exceed client expectations. If you have a passion for improving processes and delivering top-notch service, we want to hear from you!

Join our dynamic team as a Collections Agent at the Utilities Contact Centre, where you will play a crucial role in managing customer accounts and ensuring timely payments. As a Collections Agent, you will engage with customers through various channels to resolve billing inquiries and promote a positive customer experience. Your exceptional communication skills and ability to handle sensitive situations will be key to your success in this role.

Join our dynamic team as a Collections Agent at the Utilities Contact Centre, where you will play a crucial role in managing customer accounts and ensuring timely payments. You will engage directly with customers, providing solutions to their queries and facilitating the collections process effectively.

Are you passionate about providing exceptional customer service? Join our dynamic team as an Insurance Call Centre Agent during the night shift, operating in US hours. This is an exciting opportunity to assist customers with their insurance inquiries, offering support and guidance in a fast-paced environment.

Join our dynamic team at WNS Global Services as a Process Trainer for our Insurance Contact Centre. In this pivotal role, you will facilitate training sessions for new hires and ongoing development for existing staff, ensuring they have the necessary skills to excel in a fast-paced environment. Your expertise will help us deliver exceptional service to our clients in the insurance sector.

Join our dynamic team as a Contact Centre Agent in Cape Town, South Africa! As a Flexi Agent, you will play a crucial role in providing exceptional customer service. Your primary responsibilities will include responding to customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This position offers flexible working hours to accommodate your lifestyle.

Join WNS Global Services as a Night Shift Operations Trainer, where you will play a pivotal role in developing and implementing training programs for our operations team. You will be responsible for delivering engaging training sessions, assessing employee performance, and providing ongoing support to ensure a high level of operational excellence.

As the Customer Support Team Leader at lulabet, you will play a crucial role in ensuring our customers receive exceptional support and guidance. You will lead a dedicated team, fostering a collaborative environment while implementing best practices to enhance customer satisfaction. This is an exciting opportunity for individuals passionate about customer service and team leadership.

Join our dynamic team as an Inbound Operations Team Leader in Cape Town! In this pivotal role, you will oversee inbound operations, ensuring exceptional service delivery and efficiency. Your leadership will inspire your team to meet and exceed performance targets while fostering a collaborative work environment.

Join our dynamic team at WNS Global Services as a Team Leader for our Outbound Operations in Cape Town. In this role, you will lead a dedicated team, driving performance and achieving targets in a fast-paced environment. Your leadership will inspire your team to deliver exceptional service and meet key business objectives.

Join our dynamic team as a Night Shift Customer Service Agent in Claremont! We are looking for customer-oriented individuals who thrive in a fast-paced environment and are eager to assist clients with their inquiries. This role involves managing customer interactions efficiently while providing top-notch service.

About KeenAt Keen, we go beyond mere service delivery — we immerse ourselves at the core of our clients' operations. Specializing in digital marketing, creative solutions, and customer experience, we engineer bold, high-performance digital interactions for renowned global brands.Keen empowers some of the most dynamic U.S. and international brands to scale efficiently by embedding dedicated teams that yield results across marketing, creative, customer experience, and sales.We are not a traditional BPO; we are your growth partner — and that’s where you come in.About the RoleWe are seeking a Senior Customer Service Team Leader to lead a frontline team for a global client within the POS (point of sale) technology and delivery sector. You will oversee a team of 12–15 agents, ensuring they provide consistent, high-quality service to restaurant partners, food vendors, and merchants across the U.S.This leadership role is hands-on and is perfect for someone with industry experience in food delivery platforms, POS systems, or vendor technology. You should be adept at managing complex technical escalations, leading by example, and mentoring your team toward excellence in a fast-paced, high-pressure support environment.What You’ll Do Manage, coach, and motivate a team of 12–15 Customer Service Agents Monitor and enhance team performance, focusing on SLAs, CSAT, QA, and productivity Act as the escalation point for intricate technical issues, customer churn risks, and high-impact cases Assist agents with real-time troubleshooting, including POS errors, order failures, hardware disconnects, and integration bugs Conduct regular one-on-ones, QA reviews, and coaching sessions to facilitate agent development Collaborate with internal teams and platform partners (e.g., UberEats, Rappi, DoorDash) to address systemic or integration-related challenges Lead daily stand-ups, manage queue health, and ensure shift coverage and accountability Work with operations, workforce management, QA, and training teams to foster a high-performing unit Track key metrics and provide insights to enhance support workflows Contribute to onboarding and training of new team members, especially in platform-specific tools and processes

Standard Bank Group seeks a Universal Banking Team Leader based in Cape Town. The position centers on guiding a team of banking professionals, ensuring strong performance and reliable service throughout universal banking operations. Key responsibilities Lead and support a team to achieve business targets and maintain high service standards. Implement strategic initiatives that align with the bank’s broader objectives. Manage client relationships and work to strengthen them over time. Encourage a culture of excellence by supporting team growth and holding team members accountable. Role impact Effective leadership in this role helps the team reach performance goals and raises customer satisfaction. This work directly supports the bank’s success in the universal banking sector.

We are seeking a dynamic and motivated Team Leader to oversee our Outbound Operations team in Cape Town. In this pivotal role, you will be responsible for driving team performance, enhancing customer satisfaction, and achieving operational goals. You will lead by example, providing guidance and support to your team, and fostering an environment of collaboration and high performance.