Transactional Quality Analyst

Join WNS Global Services as a Transactional Quality Analyst, where you will play a critical role in ensuring the quality of transactions and processes. You will collaborate with various teams to analyze data, identify trends, and implement quality assurance measures that enhance operational excellence.

Keen is seeking a Senior Quality Analyst for its BPO Contact Center team in Cape Town, Western Cape. This position plays a key part in upholding quality standards and supporting customer satisfaction across contact center operations. Role overview This role focuses on monitoring and analyzing customer interactions to ensure service quality meets company standards. The Senior Quality Analyst works closely with various teams to identify trends, address issues, and support continuous improvement efforts. What you will do Review and assess customer interactions for adherence to quality standards Analyze data to identify areas for improvement in service delivery Collaborate with cross-functional teams to implement quality initiatives Provide actionable feedback to drive performance enhancements Location This position is based in Cape Town, Western Cape, South Africa.

WNS Global Services is seeking a Quality Manager to join our dynamic team in Cape Town. In this role, you will be responsible for overseeing quality assurance processes, ensuring that our services meet the highest standards of excellence. You will lead a team of quality analysts, develop quality metrics, and implement best practices to enhance service delivery and customer satisfaction.

Join our dynamic team as a Quality Manager, where you will play a pivotal role in ensuring that our services meet the highest quality standards. You will oversee quality assurance processes, spearhead improvement initiatives, and collaborate with various departments to enhance operational efficiency.

As a Senior Quality Manager at WNS Global Services, you will lead our quality assurance initiatives to ensure that our services meet the highest standards of excellence. You will develop and implement quality management strategies, oversee quality audits, and work collaboratively with teams to enhance performance and customer satisfaction. This role requires a proactive approach to identifying areas for improvement and implementing solutions that drive operational excellence.

Join WNS Global Services as a Quality Assessor in Cape Town, where you will play a vital role in ensuring the highest standards of quality across our services. As a key member of our team, you will assess processes and deliverables, providing valuable insights to enhance our operations.

Join our dynamic team at WNS Global Services as a Junior Quality Manager. In this pivotal role, you will contribute to enhancing our quality management processes, ensuring that our services meet the highest standards of excellence. Your keen analytical skills and attention to detail will help us maintain our commitment to delivering top-tier solutions to our clients.

Role Overview TransPerfect is hiring a Quality Control Specialist in Cape Town, Western Cape. This position focuses on reviewing and ensuring the accuracy, clarity, and consistency of client deliverables. The role suits recent graduates with strong attention to detail and clear communication skills who want to start a career in quality assurance. Previous experience in quality assurance is helpful but not required. What You Will Do Quality Control Checks: Review translation certificates and other deliverables to confirm they follow client specifications, including file naming, properties, and types. Non-linguistic Review: Perform final checks on translation files in the life sciences sector, ensuring they meet glossary, reference, and client requirements, and that formatting and layout are correct. Compliance Monitoring: Confirm that all quality steps meet the required standards and recommend improvements as needed. Style & Standards Management: Update internal style guides and QA checklists to keep team output consistent. Process Improvement: Look for ways to improve translation workflows and help refine production instructions. Collaborative Feedback: Share constructive feedback with production and linguist teams to support ongoing quality improvements. Location This role is based in Cape Town, Western Cape, South Africa.

prime-system is looking for a Senior FP&A Analyst to join its remote team based in Cape Town, Western Cape, South Africa. This position focuses on transforming financial data into actionable insights that influence business decisions. Key responsibilities Analyze and interpret complex financial information to support strategic planning Provide clear insights that shape decision-making across the company Collaborate with finance leaders and work with teams from various departments Collaboration and pace This role involves frequent teamwork and requires adaptability to changing priorities. The work moves quickly and directly affects the company’s direction.

Role Overview tgs is hiring a Quality Assurance Coordinator in Cape Town, Western Cape. This role focuses on ensuring accuracy, clarity, and consistency in client deliverables. The position suits recent graduates with strong communication skills who want to build a career with a global language service provider. Previous quality assurance experience is helpful but not required. Main Responsibilities Quality Control of Deliverables: Check that translation certificates and deliverables use the correct methodology and include accurate client information. Follow client instructions on file naming, properties, and types. Non-Linguistic Quality Review: Perform final checks on translation files for the life sciences sector. Confirm files meet glossary, reference, and client requirements. Review formatting and layout so all deliverables are ready for submission without open issues. Compliance Monitoring: Make sure previous quality steps meet high standards. Suggest improvements when needed. Style and Standards Management: Maintain and update internal style guides and QA checklists to support consistency across teams and projects. Process Enhancement: Identify ways to improve translation workflows, tools, and efficiencies. Monitor production instructions for clarity and consistency, and suggest updates. Team Collaboration: Provide constructive feedback to production and linguist teams to help improve deliverable quality.

Join impact.com as a Quality Assurance Chapter LeadAt impact.com, we are redefining the landscape of commerce partnership marketing. Our innovative platform empowers businesses by facilitating the discovery, management, and scaling of partnerships throughout the customer journey. We cater to a diverse array of partners, including affiliates, influencers, content publishers, and brand advocates, enabling brands to foster authentic relationships that drive performance-based growth. With our award-winning solutions—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—we unify all types of partnerships into a seamless experience. With over 5,000 global brands like Walmart, Uber, and L’Oréal relying on our platform, we are committed to helping brands thrive through trusted recommendations. Your Impactful RoleAs the QA Chapter Lead, you will play a pivotal role in shaping our quality assurance strategies and practices, ensuring we consistently deliver exceptional software products. You will serve as a bridge between technical execution and leadership, guiding our QA engineers while collaborating closely with development, product, and DevOps teams to embed quality throughout the software development lifecycle.Your Responsibilities:Quality Strategy & ProcessDefine, monitor, and report on essential quality metrics (defect rates, test coverage, automation stability) to drive ongoing enhancements.Establish and uphold QA standards, methodologies, and best practices.Formulate test strategies for various testing types including functional, regression, integration, performance, and security testing.Integrate quality gates within CI/CD pipelines.Champion continuous improvement initiatives for QA processes and tools.Leadership & Team ManagementLead, mentor, and support QA engineers (both manual and automated), fostering a culture of excellence and collaboration.

Join our dynamic team as a Media Coordinator, where you'll play a pivotal role in managing the quality assurance, layback, and distribution of localized media content, including dubbed and subtitled materials for our diverse clientele. This position requires close collaboration with in-house post-production teams, translators, and audio engineers to guarantee the flawless and timely delivery of high-quality content. Key Responsibilities:Oversee layback workflows, ensuring the synchronization of dubbed audio, subtitles, and other media components.Conduct thorough quality control inspections on all video and audio outputs.Verify that all media assets comply with technical specifications and platform guidelines.Facilitate the delivery of final files, including masters, mixes, and subtitles.Collaborate cross-functionally to monitor project progress, troubleshoot challenges, and adhere to timelines.Utilize media asset management tools to manage versions and archive projects effectively.If you are a meticulous media professional with a passion for delivering exceptional content to a global audience, we invite you to apply!

Join our dynamic team as a Systems Analyst at impact, where you will play a crucial role in analyzing and improving our systems to enhance operational efficiency. You will be responsible for gathering requirements, analyzing data, and designing solutions that align with our business goals.This position offers the opportunity to work closely with cross-functional teams, ensuring that our systems meet both user needs and technical standards. If you are passionate about technology and problem-solving, we want to hear from you!

Join Our Team at impact.com: At impact.com, we are dedicated to empowering our people and leveraging technology to achieve customer success. Our collaborative efforts drive rapid growth and help us serve some of the world's largest brands. We utilize cutting-edge technology to address real-world challenges for our clients, positioning ourselves as the premier SaaS platform for businesses to automate their partnerships and enhance revenue like never before. Our entrepreneurial culture values ambition and curiosity, ensuring that every team member's voice is heard and contributions are recognized. If you're eager to collaborate with talented professionals from diverse backgrounds in a dynamic environment, we invite you to be part of our journey! As the leading partnership management platform globally, impact.com is revolutionizing how businesses manage and optimize various partnerships, from traditional rewards affiliates to influencers and B2B collaborations. Our robust, purpose-built platform simplifies the process of creating, managing, and scaling partnerships with trusted brands and communities, enhancing customer engagement and business performance. Discover how impact.com is driving revenue growth for global enterprises like Walmart, Uber, Shopify, Lenovo, L’Oreal, and Levi’s by visiting www.impact.com. Your Role at impact.com: We are seeking an enthusiastic Associate Data Analyst to join our data analytics team. This entry-level position is designed for individuals eager to cultivate analytical skills through hands-on experience with complex datasets. You will develop foundational expertise in data analysis, SQL, and business intelligence while conducting well-defined analyses under the mentorship of senior analysts. Your responsibilities will include collecting, analyzing, and interpreting data to uncover patterns and trends that inform business decisions. You will work with large datasets in BigQuery and create visualizations in Looker, enhancing your analytical capabilities and business acumen essential for a successful analytics career. Join our globally distributed analytics team and collaborate with a Senior Data Analyst as you embark on this exciting journey.

Job Purpose and RoleAs a visionary leader in our global Business Process Management (BPM) operations, you will spearhead quality excellence and transformative initiatives across diverse geographies. This role demands an innovative approach to integrate Six Sigma methodologies and digital advancements while nurturing a culture of continuous improvement. You will empower teams, optimize processes, and ensure outstanding client outcomes by aligning quality strategies with business goals.Champion Quality Culture: Promote a culture of excellence by embedding Six Sigma (DMAIC, DMADV, DFSS) and Lean principles to encourage best practices and recognize high performers.Drive Quality Function Transformation: Lead process redesign utilizing Agile, Scrum, and Business Process Reengineering (BPR), incorporating RPA, AI, and NLP to enhance operational efficiency and reduce costs. Strive for the integration of AI in quality functions for proactive monitoring and issue resolution.Optimize Delivery Processes: Utilize Six Sigma methodologies to assess transactional quality metrics, eliminate waste, and maintain SLA compliance across global operations.Leverage Business Intelligence: Harness BI tools to generate actionable insights, fostering data-driven decisions and operational enhancements.Ensure Quality Assurance: Supervise the development of SOPs, conduct internal and external audits, and uphold compliance with industry standards.Engage Stakeholders: Build and maintain trusted client relationships, aligning quality strategies to enhance client satisfaction and retention.Lead and Mentor Teams: Empower a global quality team by providing Six Sigma training, mentorship, and strategic guidance to achieve organizational objectives.

Join our dynamic team as a Realtime Analyst where you will play a crucial role in analyzing and interpreting real-time data to support business decisions. In this entry-level position, you will work closely with various departments to ensure data accuracy and timely reporting.

Ten Group is seeking a CRM Transformation Analyst - Zoho Specialist in Cape Town. This hybrid role centers on maximizing the value of the Zoho CRM platform, blending commercial awareness with technical skill to support business growth and operational improvement. Role overview The CRM Transformation Analyst takes ownership of daily CRM performance, focusing on system optimization, data quality, and user adoption. The position involves configuring workflows and reports, translating business needs into practical solutions, and engaging with stakeholders to drive behavioral change across the organization. What you will do Oversee the daily effectiveness and performance of Zoho CRM. Work with teams to gather requirements and improve usability. Configure workflows, automations, pipelines, dashboards, and reports within the CRM. Promote consistent adoption, maintain data integrity, and ensure system compliance. Monitor CRM usage and identify opportunities for ongoing improvement. Act as the main liaison between business units and the CRM system. Translate business requirements into system configurations and solutions. Provide training, support, and guidance to users to enhance CRM capabilities. Challenge current processes and drive necessary changes confidently. Analyze CRM and commercial data to generate actionable insights. Support decision-making through clear reporting, dashboards, and KPIs. Contribute to process improvement and transformation initiatives. Identify and support automation and efficiency enhancements, including low-code and data-driven solutions. Assist with analytics and reporting to improve operational outcomes. Requirements Experience working with Zoho CRM in a commercial or technical capacity. Comfortable balancing strategic and hands-on tasks. Strong stakeholder engagement and communication skills. Ability to drive change and promote system adoption across teams.

We are seeking a highly skilled and detail-oriented Senior Data Analyst to join our dynamic team at takealot.com. In this role, you will leverage your analytical expertise to extract insights from data, drive strategic decision-making, and enhance our operational efficiency.Your responsibilities will include data mining, visualization, and performing statistical analysis to inform business strategies. You will collaborate closely with cross-functional teams to ensure that data-driven insights align with our organizational goals.

Join our dynamic team as a Senior Quality Assurance Engineer, where you will spearhead quality assurance initiatives across an expansive and evolving web platform. This pivotal role is designed to infuse structure, consistency, and assurance into our release processes, ensuring top-notch quality in every delivery.Key Responsibilities:Quality Assurance:Define and establish robust QA processes and standards.Conduct comprehensive manual testing across various websites and applications.Take ownership of regression testing for releases, migrations, and new features.Serve as the quality gatekeeper prior to production releases.Automation & Improvement:Develop and initiate a strategic test automation plan.Choose appropriate tools and pinpoint areas ripe for automation.Collaborate closely with developers and DevOps to enhance quality practices.Mentor and guide junior QA engineers as the team expands.

Join Ten Group as a Transformation AnalystAre you ready to support, innovate, and transform? Ten Group is seeking a proactive Transformation Analyst to join our dynamic team in Cape Town. This pivotal position offers a chance to influence the strategic direction of our company, enhancing decision-making and execution across critical business operations.As we experience rapid growth, your role will be essential in leading transformation initiatives focused on Change and Transformation. You'll drive the adoption of mission-critical processes and deliver actionable insights through detailed analyses to uncover opportunities for growth, automation, and operational efficiencies.Work with cutting-edge technology and collaborate with leaders across various sectors of the business. This role is designed to evolve, providing pathways to key managerial positions within Operations, AI Products, or Technology. You will report to the Transformation Director, necessitating close collaboration with senior leadership, including C-level executives, to analyze existing processes and identify areas for efficiency improvements through enhanced outputs or automation.Take the helm on complex transformation projects from inception to completion—defining project scope, coordinating cross-functional teams, managing timelines and budgets, and delivering measurable outcomes aligned with strategic objectives and clear ROI tracking.Your contributions may include leveraging generative AI technologies to integrate, automate, and enhance business processes, from transforming member engagement to creating frameworks that enable departments to operate more efficiently, or designing and launching innovative service channels.