IT Operations Manager

Role OverviewWe are seeking a dedicated IT Operations Manager to spearhead our IT department and guarantee the seamless functionality of our organization's technological framework. This individual will possess a robust technical background coupled with exceptional leadership and management capabilities to effectively supervise a team of IT specialists.Key Re…

Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.

This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements to enhance efficiency and outcomes. Coach and motivate team members, providing regular feedback to support both individual and group goals. Lead onboarding and training for new hires, ensuring a smooth transition and effective integration into the team. Handle escalations with professionalism, working to resolve concerns and maintain a high level of customer satisfaction. Recommend updates to processes and systems, equipping the team with resources for strong performance. Engage in supervisory-level client meetings as needed, representing the team and supporting client relationships. Requirements Bachelor’s degree. Minimum of 3 years’ experience in a BPO or call center setting as an Assistant Manager for Operations. Location This position requires onsite work in Cebu City, Cebu, Philippines.

Join BESTANK Manufacturing Corporation as an Operations Auditor and play a crucial role in ensuring the delivery of top-notch quality services and products. Your responsibilities will include:Advocating for the implementation of the Quality Management System (QMS) to uphold the highest standards for our customers.Executing the Company’s Quality Systems Program diligently in all tasks.Assisting in the inspection and corrective action processes for significant and minor nonconformities, ensuring that corrective measures are effective and sustainable.Conducting audits of processes and services to verify compliance with established Standard Operating Procedures (SOPs).Maintaining thorough documentation and monitoring efforts within Operations.Analyzing shipment discrepancies for the VisMin region.Reviewing truck movement logs and monitoring pending RPOs, post-receives, and production outputs.Documenting the audit process thoroughly.Performing truck audits as part of your responsibilities.Completing other tasks as assigned.

Join our dynamic team at staff4me as a Network Operations Center (NOC) Engineer, where your expertise will be crucial in ensuring the continuous availability and optimal performance of our network infrastructure. You will play a pivotal role in monitoring, incident response, escalation management, and providing technical support while adhering to service level agreements (SLAs) and collaborating effectively across various teams.Key Responsibilities:Network Monitoring & Performance:Utilize tools such as SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos to monitor network infrastructure.Evaluate performance trends, including bandwidth, latency, packet loss, and key performance indicators (KPIs).Maintain monitoring thresholds, alert policies, and ensure compliance with SLA metrics.Incident & Problem Management:Respond promptly to alerts and outages within predefined SLA timeframes.Conduct triage and diagnosis, managing the incident lifecycle efficiently.Perform root cause analysis and document valuable lessons learned.Identify trends and propose preventive measures to enhance network reliability.Escalation Management:Act as the primary escalation point for Tier 1 and Tier 2 support teams.Facilitate complex issue escalation to Tier 4 engineers and specialist teams.Coordinate vendor support and lead bridge calls during major incidents.Manage communication between technical teams, management, and stakeholders throughout incident resolution.Network Operations & Maintenance:Conduct firmware updates, patches, and configuration adjustments as needed.Configure routers, switches, firewalls, load balancers, and wireless controllers.Implement VLANs, access control policies, and VPN connections.Oversee change management and routine maintenance activities.Troubleshooting & Support:Diagnose and resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.Troubleshoot routing and switching protocols (BGP, OSPF, EIGRP, STP).Analyze network traffic using tools like Wireshark and tcpdump.Address DNS, DHCP, firewall, NAT, and VoIP-related issues.Assist with SSID requests, conference issues, and other specialized requests.Security Operations & Compliance:Monitor security event logs and SIEM alerts to identify potential threats or breaches.Implement and maintain robust network security policies and access control lists (ACLs).Respond to security incidents in coordination with the security operations team.Conduct security vulnerability assessments on network devices.Ensure adherence to organizational security compliance standards.

Work Environment: This role is based onsite in Cebu, providing an engaging and collaborative work atmosphere.Account/Category/Campaign: OperationsEssential Qualifications:Background in travel is highly preferred.Experience level is not a barrier; we welcome all applicants.Core Responsibilities:Leadership: Oversee team recruitment, training, scheduling, and performance assessments.Operational Management: Supervise and enhance daily production workflows and processes to drive efficiency.Compliance & Safety: Uphold company policies, industry standards, and safety protocols.Performance Metrics: Monitor KPIs and compile reports to assess operational effectiveness.Resource Oversight: Manage inventory, supplies, and maintenance of equipment.

The Operations Auditor will play a pivotal role in ensuring the efficiency and integrity of our manufacturing processes at Bestank Manufacturing Corporation. This position is responsible for conducting thorough audits, identifying areas for improvement, and ensuring compliance with industry standards.

Join Bestank Manufacturing Corporation as an Operations Auditor and play a vital role in enhancing our operational efficiency and ensuring compliance with company policies and regulations. As an Operations Auditor, you will be responsible for conducting thorough audits of our operations, identifying areas for improvement, and providing actionable recommendations to streamline processes.

Join our dynamic team at Bestank Manufacturing Corporation as an Operations Auditor. In this pivotal role, you will be responsible for evaluating our operational processes, ensuring compliance, and identifying areas for improvement within our manufacturing practices. Your keen analytical skills will contribute to enhancing efficiency and effectiveness throughout the organization.Your insights will directly support our strategic goals and enable us to maintain our industry-leading status.

Role OverviewThe Director of Finance Operations is responsible for shaping the financial and accounting strategies, planning, reporting, and controls for our organization. In this pivotal role, you will oversee all finance and accounting functions, ensure adherence to regulatory standards, and promote ongoing process enhancements that align with VBP's mission as a premier outsourcing services provider. Key Responsibilities:Deliver financial insights to both Philippine and Australian leadership teams to inform strategic business decisions.Establish and maintain financial practices, policies, and controls that comply with local and Australian regulations.Manage the timely and accurate preparation of monthly, quarterly, and annual financial reports.Guarantee compliance with Philippine Financial Reporting Standards (PFRS), BIR regulations, SEC guidelines, and BPO industry standards.Coordinate statutory audits, tax submissions, and external financial assessments.Direct the annual budgeting process and long-term financial planning initiatives.Track actual performance against budget and forecasts, advising on necessary corrective measures.Offer financial strategies regarding pricing, client proposals, contract negotiations, and cost analysis.Lead, mentor, and develop high-performing finance and accounting teams.Design, implement, and oversee risk management frameworks and internal control systems.

The Network Operations Center (NOC) Coordinator is instrumental in enhancing the efficiency of our Network Operations Center by ensuring smooth case resolution and progression. This pivotal role emphasizes proactive follow-up, effective cross-department coordination, and the maintenance of operational efficiency to avert delays and streamline service delivery.Key Responsibilities:Proactive Case Management:Monitor and follow up on open cases actively to ensure timely resolution and compliance with service level agreements.Property Coordination & Communication:Conduct outbound calls to properties for status updates, verification of action items, and facilitation of next steps.Compose and dispatch targeted follow-up emails to uphold accountability and ensure continuous communication.Track the progress of renovations, equipment installations, and other site-specific requirements until completion.Case Advancement & Escalation:Identify and document clear next steps for each case to avoid stagnation.Work collaboratively with internal teams to identify and resolve obstacles affecting case progression.Escalate critical issues as necessary to guarantee prompt resolution.Documentation & Reporting:Maintain thorough, accurate, and timely case notes documenting all follow-up activities, outcomes, and changes in status.Ensure data integrity across all tracking systems for auditing and reporting purposes.

Work Setup This Operations Compliance Analyst role follows a hybrid schedule in Cebu City, Cebu, Philippines. The position offers flexibility while requiring a local presence. About the Role This role focuses on compliance within a growing organization. The analyst will help ensure that company operations meet regulatory and internal standards. What You Will Do Audit & Monitoring: Perform regular internal audits on processes, systems, and records to spot gaps, risks, or non-compliance issues. Regulatory Research: Stay current with local, state, and federal laws, as well as industry standards such as GDPR, HIPAA, and PCI DSS. Policy Development: Update and roll out company policies to reflect regulatory changes. Risk Management: Develop and maintain strategies to reduce risk, and investigate possible compliance violations. Reporting: Collect, analyze, and summarize compliance data, then prepare clear reports for management review.

Join our dynamic team as a Machine Operator at BESTANK Manufacturing Corporation! In this vital role, you will:Prepare materials essential for the assembly of Stainless Steel (SS) and Polyethylene (PT) tanks.Assist TIG welding operators with straightforward machine operations.Handle various equipment including drilling machines and spot welding cut-off machines.Perform additional tasks as necessary to support team efforts during busy periods.

As the Store Manager of our small IKEA store, you will play a pivotal role in ensuring that we deliver exceptional home furnishing solutions at the most competitive prices in the local market. Your primary responsibility will be to drive the financial and commercial success of the store by developing and executing a comprehensive annual business plan. You will ensure that our operations align with IKEA’s conceptual standards and comply with local regulations.In this role, you will guide the store in achieving IKEA’s global positioning objectives while functioning as a highly efficient sales entity. By implementing the IKEA Concept, you will enhance profitability and foster customer and co-worker satisfaction.As an ambassador of the IKEA brand, you will cultivate a workplace where the IKEA culture thrives. You will lead efforts to attract, inspire, and develop talent in line with IKEA’s commitment to employee retention and growth. You will set common goals, monitor performance, and coach the management team to enhance their skills and competencies.

Role OverviewThe Client Services Manager (CSM) plays a pivotal role in fostering a motivated and inspired team environment. As a CSM, you will mentor and support team members, ensuring they are equipped for success in delivering exceptional outcomes for VBP’s clients. This position emphasizes operational excellence while allowing flexibility in technical expertise.Key Responsibilities:Collaborate with the Vibe Team and the broader People & Culture teams to facilitate engaging activities.Oversee the management of attrition, absenteeism, and leave policies.Address Performance Development and Performance Management needs effectively.Conduct regular meetings and huddles to identify areas of improvement and celebrate achievements.Perform and report Training Needs Analysis in partnership with the Learning & Development and Client Experience Teams.Act as the primary contact for clients and manage each engagement effectively.Monitor the success of new task transitions and team member promotions.Set and manage client expectations to ensure successful engagements through maintaining delivery integrity.Identify and address factors contributing to client churns, and propose corrective actions as necessary.Lead Client Performance Reviews and Escalation Discussions in collaboration with the SRM Team.

Role Overview Pilmico Foods Corporation is hiring a Territory Business Manager - Gamefowl based in Cebu City. This role focuses on building sales and expanding market reach for gamefowl products within a specific territory. What You Will Do Grow sales and market share for Pilmico's gamefowl line in your assigned area Develop and maintain strong relationships with clients and partners Manage territory accounts and ensure customer satisfaction Plan and execute sales strategies to strengthen Pilmico’s brand in the gamefowl sector What We Look For Experience in sales, account management, or a related field Knowledge of the animal nutrition or food production industry is an advantage Strong communication and relationship-building skills Motivation to make a positive impact in the gamefowl market This position supports Pilmico’s commitment to excellence in animal nutrition and food production. Candidates with a genuine interest in the industry and a drive to achieve results are encouraged to apply.

Join RISE as a proactive Account Manager, where your role will involve nurturing existing client relationships and actively pursuing new sales opportunities. Under the guidance of the Senior Account Manager, you will be instrumental in closing sales deals and transforming interested prospects into satisfied clients. Your contributions will directly impact the growth and success of our mission to enhance internet services throughout the Philippines.

Join our dynamic team as a Market Manager - Strategic Account Growth. In this pivotal role, you will be responsible for driving growth and expanding our strategic accounts. Your expertise will help us identify new opportunities, develop strong relationships with clients, and implement effective strategies to enhance market presence.

Role overview Turner Townsend seeks an Electrical Project Manager to lead electrical engineering efforts for mixed development projects in Cebu City. This role involves guiding projects from the planning phase through to delivery, with a strong emphasis on coordination and project control. Success depends on working closely with clients, subcontractors, and internal teams to meet deadlines, manage costs, and deliver work that matches the agreed scope. What you will do Oversee electrical engineering tasks for mixed-use development projects Manage project schedules and allocate resources effectively Coordinate directly with clients and subcontractors to address project requirements Track project progress to ensure completion on time and within budget

About UsLove, Bonito is the premier womenswear brand in Southeast Asia, dedicated to empowering women to discover confidence through fashion. Founded in 2010 in Singapore, we have transitioned from a modest online startup to a multi-channel enterprise with over 20 stores across Asia and a robust online presence.As we look towards the next decade, our expansion will include new product categories, market entries, wholesale collaborations, and strategic brand acquisitions. We are transforming into a forward-thinking regional consumer group that harmonizes passion with performance and creativity with innovation.At Love, Bonito, our team comprises builders, dreamers, and doers. We believe that culture extends beyond mere words; it manifests in our daily actions. We embrace a fast-paced, inquisitive environment where bold ideas and people are valued. Here, you will find a community that encourages personal growth, empowers leadership, and celebrates authenticity. Join us as we redefine the future of Asian brands, starting in Southeast Asia and extending globally.Why Join Us?At Love, Bonito, your role goes beyond traditional job responsibilities; you will contribute to a transformative movement. We aim to cultivate a lean, courageous organization filled with heart, where every individual can make a meaningful impact. Here’s what you can expect:Purpose-Driven Performance: We are establishing a world-class Asian brand that competes on a global scale. We uphold high standards and operate with purpose, integrity, determination, and excellence. If you are passionate about customer service and strive to create tangible impact, we want you on our team!Dynamic Growth: Our environment is known for its dynamism and rapid pace. You will need to learn quickly, step out of your comfort zone, and collaborate with colleagues who both challenge and support you. This is not a place for those seeking a predictable, structured environment—join us if you're eager to build, shape, and create impact together!Culture at Our Core: If you prefer a no-nonsense corporate culture, you will thrive here. We lead with empathy, celebrate individuality, and believe that excellence stems from trust rather than hierarchy. We value teamwork and effective collaboration, as we achieve more together. If this resonates with you, be a part of #TeamLB!Join us in redefining what it means to create a lasting global consumer group.