Mandarin Bilingual Customer Service Representative - Onsite in Cebu

tasq-work is looking for a Mandarin Bilingual Customer Service Representative to join the team onsite in Cebu City. This role begins on May 22, 2026, and requires in-person work at the Cebu office. The position is ideal for those who communicate fluently in both Mandarin and English and who approach customer support with patience and attention to detail. Key…

Start Date: May 4, 2026Work Arrangement: On-site in Metro Cebu (Cebu City, Cebu, Philippines) Role overview The Spanish Bilingual Customer Service Representative acts as a central contact for customers, handling questions and resolving concerns. Every interaction shapes the overall customer experience and reflects the company’s commitment to service. Main responsibilities Respond to customer inquiries by phone and email, providing accurate and timely information. Handle sensitive or complex situations with professionalism and courtesy. Prepare reports that summarize customer activity and feedback. Develop in-depth knowledge of company products and services to better assist customers. Address client requests in a friendly and efficient way. Maintain detailed records of customer questions and their resolutions.

Join our dynamic team as a Customer Service Representative for a rapidly expanding account in Cebu City! In this role, you will provide outstanding service to our valued clients through exceptional communication, adept problem-solving skills, and effective customer profiling.Key Responsibilities:Respond to customer inquiries promptly and professionally via phone, email, and chat.Resolve customer issues and complaints with a strong focus on first-call resolution.Maintain accurate and detailed records of customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers.Proactively identify opportunities to improve the customer experience.Meet or exceed individual and team performance metrics.

Join our rapidly expanding team at tasq-work as a Customer Service Representative in Cebu City! In this role, you will be pivotal in delivering outstanding service to our valued clients through effective communication, adept problem-solving skills, and thorough customer profiling.Key Responsibilities:Provide timely and professional responses to customer inquiries via phone, email, and chat.Efficiently resolve customer issues and complaints with an emphasis on first-contact resolution.Maintain accurate and detailed records of customer interactions.Work collaboratively with team members to enhance customer service processes.Offer product and service information to assist customers effectively.Proactively identify opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.

Join our dynamic team at tasq-work as a Customer Service Representative specializing in auto insurance in Cebu City. In this role, you will provide outstanding service to our valued clients through effective communication, adept problem-solving skills, and thorough customer profiling.Key Responsibilities:Promptly and professionally address customer inquiries through phone, email, and chat channels.Resolve customer issues and complaints with an emphasis on first-call resolution.Keep detailed and accurate records of customer interactions.Work collaboratively with team members to enhance customer service processes.Offer product and service information to assist customers in meeting their needs.Identify opportunities to improve the overall customer experience proactively.Achieve or exceed set individual and team performance targets.

Join our dynamic team as a Customer Service Representative in Cebu City! At tasq-work, we are seeking motivated individuals who are passionate about providing outstanding service to our valued clients. You will utilize your effective communication skills and problem-solving abilities to enhance customer satisfaction and build lasting relationships.Key Responsibilities:Respond to customer inquiries in a timely and professional manner via phone, email, and chat.Resolve issues and complaints efficiently, prioritizing first-call resolution.Keep accurate records of all customer interactions and transactions.Work collaboratively with team members to refine customer service processes.Provide detailed product and service information to help customers meet their needs.Proactively seek opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.

Work Setup: Fully Onsite in Cebu City, PhilippinesDepartment: Quality ExcellenceAbout the Role: As a Quality Analyst in our Retirement Services team, you will play a pivotal role in ensuring operational excellence. Your expertise will help us maintain high-quality standards and drive performance improvements.Key Responsibilities:Monitor transactions to ensure compliance with established process guidelines.Provide timely and constructive feedback based on specific occurrences and regular assessments.Work collaboratively with operations and training teams to identify training needs and process challenges to boost performance.Participate in team meetings, sharing insights on quality metrics.Lead calibration sessions, incorporating feedback from operations and training teams to uphold process adherence.Onboard new team members, clarifying the significance of quality functions within our operations.

Work Environment: This role is based onsite in Cebu, providing an engaging and collaborative work atmosphere.Account/Category/Campaign: OperationsEssential Qualifications:Background in travel is highly preferred.Experience level is not a barrier; we welcome all applicants.Core Responsibilities:Leadership: Oversee team recruitment, training, scheduling, and performance assessments.Operational Management: Supervise and enhance daily production workflows and processes to drive efficiency.Compliance & Safety: Uphold company policies, industry standards, and safety protocols.Performance Metrics: Monitor KPIs and compile reports to assess operational effectiveness.Resource Oversight: Manage inventory, supplies, and maintenance of equipment.

Role Overview Position: Workforce Management Executive Location: Cebu City, Cebu, Philippines (100% onsite) Start Date: ASAP Shift: Midshift Account Type: Support Main Responsibilities Maintain and update headcount and capacity planning tools to support daily operations. Develop accurate forecasts for call volume, productivity, and shrinkage. Prepare detailed monthly reports for each account. Evaluate hiring and internal transfer decisions to maintain proper staffing levels. Review scheduling outcomes and recommend ways to improve efficiency. Collaborate with internal teams and external partners on capacity planning and recruitment projects. Coach and mentor team members to strengthen group performance.

Join our dynamic team at tasq-work as a Customer Service Call Center Agent in Cebu City! We are seeking enthusiastic individuals who are passionate about providing outstanding service to our valued clients. In this role, you will utilize your excellent communication skills and problem-solving abilities to address customer needs effectively.Key ResponsibilitiesProvide prompt and professional responses to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with an emphasis on achieving first-call resolution.Maintain detailed and accurate records of all customer interactions.Collaborate with team members to enhance customer service processes.Deliver product and service information to assist customers effectively.Proactively seek opportunities to improve the overall customer experience.Achieve or surpass individual and team performance metrics.

Role overview The Assistant Manager - Training at tasq-work is responsible for building team capabilities and supporting operational targets. This onsite position in Cebu City centers on guiding team members and ensuring that training activities are well organized and effective. What you will do Manage the entire training process, monitoring each stage and addressing issues as they come up. Seek ways to improve both efficiency and results. Coach team members by providing regular feedback and personalized support to help them develop their skills and contribute to team goals. Lead onboarding for new hires, giving clear instructions and mentorship so they can settle into their roles with confidence. Handle escalations by collaborating with stakeholders and maintaining open communication with clients and team members to resolve concerns quickly. Share recommendations on process improvements and system updates, helping others understand workflows and encouraging operational enhancements. Engage with clients at a supervisory level when needed, addressing concerns professionally and building strong working relationships that align with business needs. Work setup This is a full-time, onsite role based in Cebu City, Cebu, Philippines.

Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.

Join our dynamic finance team as a CPA Accountant, where you'll utilize your financial acumen in reporting, reconciliations, and ensuring compliance with US GAAP. This role not only allows you to contribute to essential business decisions but also offers the opportunity to support audits and engage with modern expense management systems such as RAMP.Company Overview:Our client stands as a premier provider of critical infrastructure services for next-generation networks across North America. They specialize in comprehensive solutions, including consulting, site acquisition, engineering, construction, and maintenance. With a team of innovative engineers, technicians, and professionals, they ensure that every project is executed with expertise, smart design, and quality construction. By managing every aspect of the process, from planning to installation and routine maintenance, they consistently meet clients' objectives on time and within budget.Key Responsibilities:As a CPA Accountant, your primary responsibilities will include maintaining precise financial records, preparing financial statements, and upholding compliance with GAAP and internal policies. You will manage critical accounting functions such as reconciliations, journal entries, and the closing of monthly and yearly accounts while supporting audits and financial reporting. Furthermore, you will analyze financial data, collaborate with cross-functional teams, and assist with expense management platforms like RAMP to enhance business performance.

Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night Shift – No fixed weekends offEssential Qualifications:Completed Bachelor's Degree in any fieldProven experience in leading continuous improvement initiatives using Six Sigma methodologies with measurable benefits for customersAt least 5 years of experience in a Quality Manager role within the BPO industryPreferred Qualifications:Lean Six Sigma certification (Green or Black Belt) or experience as a COPC (Customer Operations Performance Center) implementation leaderKey Responsibilities:Motivate and lead teams by utilizing Lean and Six Sigma tools alongside Process Excellence methodologies to achieve significant results.Work collaboratively with Operations and other functional units to identify and resolve process bottlenecks, perform detailed root cause analyses, and deploy effective solutions.Lead initiatives aimed at optimizing end-to-end processes, including validation of measurement systems and comprehensive auditing practices.Cultivate a culture of Process Excellence by aligning productivity enhancements with key strategic business objectives.Collaborate with Transition teams to analyze workloads, establish clear metric baselines, and set ambitious targets for the rollout of new processes.Drive the standardization of processes while integrating global best practices to enhance performance.Conduct engaging Quality Awareness training sessions and mentor project teams to ensure success in certification and ongoing improvements.Lead transformational projects that redefine business operations and initiate the implementation of digital solutions for enhanced performance.Critical Skills:Proven ability to spearhead quality control and improvement initiatives in fast-paced environments.Exceptional collaboration skills, effectively engaging with diverse teams to drive impactful results.Highly adaptable and resilient in dynamic global team settings.Advanced Excel skills, including proficiency in PivotTables, Charts, and statistical functions, facilitating data-driven decision-making.Strong analytical skills to dissect complex processes and provide impactful business enhancements at both regional and global levels.

This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements to enhance efficiency and outcomes. Coach and motivate team members, providing regular feedback to support both individual and group goals. Lead onboarding and training for new hires, ensuring a smooth transition and effective integration into the team. Handle escalations with professionalism, working to resolve concerns and maintain a high level of customer satisfaction. Recommend updates to processes and systems, equipping the team with resources for strong performance. Engage in supervisory-level client meetings as needed, representing the team and supporting client relationships. Requirements Bachelor’s degree. Minimum of 3 years’ experience in a BPO or call center setting as an Assistant Manager for Operations. Location This position requires onsite work in Cebu City, Cebu, Philippines.

Join our dynamic team at Manila Recruitment as a Certified Public Accountant in Cebu City! We are looking for a detail-oriented and experienced CPA who is ready to contribute to our growing organization. This role involves managing financial records, ensuring compliance with regulations, and providing insightful financial analysis.

tasq-work is seeking a Senior Executive Process Trainer to join its healthcare account team in Cebu City. The position centers on creating and delivering training programs that help staff develop their skills and achieve strong performance. Main responsibilities Design and conduct training sessions tailored for healthcare account employees Collaborate with team members to assess and address learning needs Encourage teamwork and shared learning throughout the training process Promote ongoing improvement in training and development methods Work location This role is based onsite in Cebu City, Cebu, Philippines. Regular in-person presence is required.

Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Nature of the Account: RetailShift: 9AM to 6PMRole Overview: As an Art Director (Graphic Designer), you will be responsible for crafting captivating print designs that resonate with our brand identity, ensuring high standards of creativity and quality.

RHG seeks a Reservations Agent in Cebu City to assist guests throughout the booking journey. The role centers on managing reservations, answering inquiries, and ensuring each guest receives timely, attentive service. Main responsibilities Handle guest reservations with accuracy and efficiency Reply to questions and requests via phone, email, or other communication channels Share clear details about room availability, rates, and services Coordinate with team members to deliver strong guest support What we look for Clear communication and a focus on customer service Ability to multitask and keep organized Comfort working in a hospitality environment Interest in assisting guests and resolving issues This position is located in Cebu City.

Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Account Nature: RetailWorking Hours: 9 AM to 6 PMQualifications:Minimum of 5 years of professional graphic design experience with a strong emphasis on print and branding, demonstrating effective team leadership and a thoughtful approach to space and typography.Bachelor's Degree in any field is required.Required Skills:Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) with the ability to create visually compelling designs.Strong expertise in print design, showcasing an exceptional eye for layout, typography, and color coordination.Adept at managing multiple projects and performing under tight deadlines in a dynamic environment.Flexible and positive attitude, eager to lead and welcome transformative changes.Excellent communication skills and a collaborative spirit, comfortable working both independently and as part of a team.Meticulous attention to detail to ensure high accuracy and adherence to design guidelines.Preferred Qualifications:Experience in the fashion retail industry.Job Responsibilities:Design visually striking print materials that embody brand identity with a focus on strong typography and meticulous detail.Maintain a high level of speed, accuracy, and quality in deliverables.Implement design revisions and feedback promptly to meet deadlines.Ensure brand consistency in all design outputs, adhering to creative guidelines.Stay informed about the latest trends in fashion, retail design, and social media.