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Join our dynamic team at Bestank Manufacturing Corporation as an Operations Auditor. In this pivotal role, you will be responsible for evaluating our operational processes, ensuring compliance, and identifying areas for improvement within our manufacturing practices. Your keen analytical skills will contribute to enhancing efficiency and effectiveness throughout the organization.
Your insights will directly support our strategic goals and enable us to maintain our industry-leading status.
Join our dynamic team at Bestank Manufacturing Corporation as an Operations Auditor. In this pivotal role, you will be responsible for evaluating our operational processes, ensuring compliance, and identifying areas for improvement within our manufacturing practices. Your keen analytical skills will contribute to enhancing efficiency and effectiveness throug…
Join BESTANK Manufacturing Corporation as an Operations Auditor and play a crucial role in ensuring the delivery of top-notch quality services and products. Your responsibilities will include:Advocating for the implementation of the Quality Management System (QMS) to uphold the highest standards for our customers.Executing the Company’s Quality Systems Program diligently in all tasks.Assisting in the inspection and corrective action processes for significant and minor nonconformities, ensuring that corrective measures are effective and sustainable.Conducting audits of processes and services to verify compliance with established Standard Operating Procedures (SOPs).Maintaining thorough documentation and monitoring efforts within Operations.Analyzing shipment discrepancies for the VisMin region.Reviewing truck movement logs and monitoring pending RPOs, post-receives, and production outputs.Documenting the audit process thoroughly.Performing truck audits as part of your responsibilities.Completing other tasks as assigned.
The Operations Auditor will play a pivotal role in ensuring the efficiency and integrity of our manufacturing processes at Bestank Manufacturing Corporation. This position is responsible for conducting thorough audits, identifying areas for improvement, and ensuring compliance with industry standards.
Join Bestank Manufacturing Corporation as an Operations Auditor and play a vital role in enhancing our operational efficiency and ensuring compliance with company policies and regulations. As an Operations Auditor, you will be responsible for conducting thorough audits of our operations, identifying areas for improvement, and providing actionable recommendations to streamline processes.
Join Bestank Manufacturing Corporation as an Internal Auditor and play a vital role in enhancing our financial integrity and operational efficiency. We are seeking a detail-oriented professional who can assess and improve our internal controls, compliance, and risk management processes. This is an excellent opportunity for individuals looking to advance their careers in auditing within a dynamic manufacturing environment.
Join our team at Bestank Manufacturing Corporation as a Field Auditor. In this pivotal role, you will be responsible for conducting audits at various locations, ensuring compliance with internal standards and regulations. Your keen analytical skills will help identify discrepancies and areas for improvement, contributing to the overall efficiency of our operations.
Role Overview RHG is hiring an Income Auditor in Cebu City. This role supports accurate financial reporting and helps maintain compliance across the organization. What You Will Do Review income statements for accuracy Check that all transactions are properly recorded Spot and report discrepancies in financial records Why This Matters The Income Auditor helps safeguard the financial health of RHG by ensuring records are reliable and compliant with company standards.
Join our team at Bestank Manufacturing Corporation as a Branch Auditor, where you will play a crucial role in ensuring compliance and accuracy in our financial operations. You will be responsible for auditing branch operations, reviewing financial statements, and ensuring adherence to company policies and standards. This position requires a keen eye for detail and a commitment to maintaining high standards of integrity and transparency.
Join Bestank Manufacturing Corporation as a Branch Auditor, where you will play a crucial role in ensuring the financial integrity and operational efficiency of our branch operations. Your keen analytical skills and attention to detail will help us maintain our commitment to excellence and transparency.
Join our team at Bestank Manufacturing Corporation as a Branch Auditor. In this role, you will be responsible for ensuring compliance with company policies and procedures, as well as conducting audits to evaluate operational efficiency. Your keen attention to detail and analytical skills will be essential in identifying areas for improvement and reporting findings to management.
Role OverviewWe are seeking a dedicated IT Operations Manager to spearhead our IT department and guarantee the seamless functionality of our organization's technological framework. This individual will possess a robust technical background coupled with exceptional leadership and management capabilities to effectively supervise a team of IT specialists.Key Responsibilities:Oversee the design, execution, and upkeep of the organization's IT infrastructure, encompassing networks, servers, storage solutions, and additional hardware.Ensure the availability, performance, and security of all IT systems and services.Formulate and enforce IT policies and procedures to guarantee compliance with industry standards and regulations.Monitor security systems, including SIEM (Security Information and Event Management) tools, firewalls, intrusion detection/prevention systems, and endpoint security solutions.Analyze security alerts and logs to detect potential security incidents or anomalies.Lead a team of IT professionals, including system administrators, network engineers, and support personnel.Implement and sustain security measures to shield the organization's IT infrastructure from cyber threats and vulnerabilities.Develop and execute incident response procedures to address IT emergencies and minimize downtime.Collaborate with vendors and third-party service providers to procure IT equipment and services.Ensure compliance with pertinent laws, regulations, and industry standards, such as GDPR, HIPAA, and PCI DSS.
Role OverviewThe Director of Finance Operations is responsible for shaping the financial and accounting strategies, planning, reporting, and controls for our organization. In this pivotal role, you will oversee all finance and accounting functions, ensure adherence to regulatory standards, and promote ongoing process enhancements that align with VBP's mission as a premier outsourcing services provider. Key Responsibilities:Deliver financial insights to both Philippine and Australian leadership teams to inform strategic business decisions.Establish and maintain financial practices, policies, and controls that comply with local and Australian regulations.Manage the timely and accurate preparation of monthly, quarterly, and annual financial reports.Guarantee compliance with Philippine Financial Reporting Standards (PFRS), BIR regulations, SEC guidelines, and BPO industry standards.Coordinate statutory audits, tax submissions, and external financial assessments.Direct the annual budgeting process and long-term financial planning initiatives.Track actual performance against budget and forecasts, advising on necessary corrective measures.Offer financial strategies regarding pricing, client proposals, contract negotiations, and cost analysis.Lead, mentor, and develop high-performing finance and accounting teams.Design, implement, and oversee risk management frameworks and internal control systems.
Join our dynamic team at staff4me as a Network Operations Center (NOC) Engineer, where your expertise will be crucial in ensuring the continuous availability and optimal performance of our network infrastructure. You will play a pivotal role in monitoring, incident response, escalation management, and providing technical support while adhering to service level agreements (SLAs) and collaborating effectively across various teams.Key Responsibilities:Network Monitoring & Performance:Utilize tools such as SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos to monitor network infrastructure.Evaluate performance trends, including bandwidth, latency, packet loss, and key performance indicators (KPIs).Maintain monitoring thresholds, alert policies, and ensure compliance with SLA metrics.Incident & Problem Management:Respond promptly to alerts and outages within predefined SLA timeframes.Conduct triage and diagnosis, managing the incident lifecycle efficiently.Perform root cause analysis and document valuable lessons learned.Identify trends and propose preventive measures to enhance network reliability.Escalation Management:Act as the primary escalation point for Tier 1 and Tier 2 support teams.Facilitate complex issue escalation to Tier 4 engineers and specialist teams.Coordinate vendor support and lead bridge calls during major incidents.Manage communication between technical teams, management, and stakeholders throughout incident resolution.Network Operations & Maintenance:Conduct firmware updates, patches, and configuration adjustments as needed.Configure routers, switches, firewalls, load balancers, and wireless controllers.Implement VLANs, access control policies, and VPN connections.Oversee change management and routine maintenance activities.Troubleshooting & Support:Diagnose and resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.Troubleshoot routing and switching protocols (BGP, OSPF, EIGRP, STP).Analyze network traffic using tools like Wireshark and tcpdump.Address DNS, DHCP, firewall, NAT, and VoIP-related issues.Assist with SSID requests, conference issues, and other specialized requests.Security Operations & Compliance:Monitor security event logs and SIEM alerts to identify potential threats or breaches.Implement and maintain robust network security policies and access control lists (ACLs).Respond to security incidents in coordination with the security operations team.Conduct security vulnerability assessments on network devices.Ensure adherence to organizational security compliance standards.
The Network Operations Center (NOC) Coordinator is instrumental in enhancing the efficiency of our Network Operations Center by ensuring smooth case resolution and progression. This pivotal role emphasizes proactive follow-up, effective cross-department coordination, and the maintenance of operational efficiency to avert delays and streamline service delivery.Key Responsibilities:Proactive Case Management:Monitor and follow up on open cases actively to ensure timely resolution and compliance with service level agreements.Property Coordination & Communication:Conduct outbound calls to properties for status updates, verification of action items, and facilitation of next steps.Compose and dispatch targeted follow-up emails to uphold accountability and ensure continuous communication.Track the progress of renovations, equipment installations, and other site-specific requirements until completion.Case Advancement & Escalation:Identify and document clear next steps for each case to avoid stagnation.Work collaboratively with internal teams to identify and resolve obstacles affecting case progression.Escalate critical issues as necessary to guarantee prompt resolution.Documentation & Reporting:Maintain thorough, accurate, and timely case notes documenting all follow-up activities, outcomes, and changes in status.Ensure data integrity across all tracking systems for auditing and reporting purposes.
Work Setup This Operations Compliance Analyst role follows a hybrid schedule in Cebu City, Cebu, Philippines. The position offers flexibility while requiring a local presence. About the Role This role focuses on compliance within a growing organization. The analyst will help ensure that company operations meet regulatory and internal standards. What You Will Do Audit & Monitoring: Perform regular internal audits on processes, systems, and records to spot gaps, risks, or non-compliance issues. Regulatory Research: Stay current with local, state, and federal laws, as well as industry standards such as GDPR, HIPAA, and PCI DSS. Policy Development: Update and roll out company policies to reflect regulatory changes. Risk Management: Develop and maintain strategies to reduce risk, and investigate possible compliance violations. Reporting: Collect, analyze, and summarize compliance data, then prepare clear reports for management review.
Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.
This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements to enhance efficiency and outcomes. Coach and motivate team members, providing regular feedback to support both individual and group goals. Lead onboarding and training for new hires, ensuring a smooth transition and effective integration into the team. Handle escalations with professionalism, working to resolve concerns and maintain a high level of customer satisfaction. Recommend updates to processes and systems, equipping the team with resources for strong performance. Engage in supervisory-level client meetings as needed, representing the team and supporting client relationships. Requirements Bachelor’s degree. Minimum of 3 years’ experience in a BPO or call center setting as an Assistant Manager for Operations. Location This position requires onsite work in Cebu City, Cebu, Philippines.
Work Environment: This role is based onsite in Cebu, providing an engaging and collaborative work atmosphere.Account/Category/Campaign: OperationsEssential Qualifications:Background in travel is highly preferred.Experience level is not a barrier; we welcome all applicants.Core Responsibilities:Leadership: Oversee team recruitment, training, scheduling, and performance assessments.Operational Management: Supervise and enhance daily production workflows and processes to drive efficiency.Compliance & Safety: Uphold company policies, industry standards, and safety protocols.Performance Metrics: Monitor KPIs and compile reports to assess operational effectiveness.Resource Oversight: Manage inventory, supplies, and maintenance of equipment.
Join our dynamic team as a Machine Operator at BESTANK Manufacturing Corporation! In this vital role, you will:Prepare materials essential for the assembly of Stainless Steel (SS) and Polyethylene (PT) tanks.Assist TIG welding operators with straightforward machine operations.Handle various equipment including drilling machines and spot welding cut-off machines.Perform additional tasks as necessary to support team efforts during busy periods.
The NOC Monitoring Engineer plays a critical role in ensuring the reliability and efficiency of our network infrastructure. You will be responsible for monitoring, maintaining, and troubleshooting various network systems to minimize downtime and optimize performance. This position demands a strong technical background, excellent problem-solving abilities, and the capacity to thrive in a dynamic, 24/7 operational environment.Key ResponsibilitiesMonitoring & Incident ManagementUtilize advanced monitoring tools such as SolarWinds, PRTG, Nagios, and Zabbix to oversee network infrastructure, systems, and applications.Quickly identify, diagnose, and rectify network issues, escalating more complex problems to senior engineers as needed.Respond promptly to alerts and incidents in alignment with established Service Level Agreements (SLAs) and prioritization protocols.Conduct thorough root cause analyses on recurring incidents and implement effective preventive measures.Meticulously document all incidents, actions taken, and resolutions in the ticketing system.Network OperationsEnsure high availability and optimal performance of network infrastructure across the enterprise.Conduct regular health checks on network devices including routers, switches, firewalls, wireless controllers, and load balancers.Monitor bandwidth utilization and participate in capacity planning efforts.Execute network modifications during scheduled maintenance windows.Keep network documentation and diagrams current and accurate.System AdministrationOversee server performance, disk space management, and application availability.Perform essential system administration tasks on both Windows and Linux servers.Monitor backup systems and ensure the successful completion of scheduled backups.Collaborate with vendors and service providers to resolve issues efficiently.Communication & ReportingProvide timely updates to stakeholders during incidents to ensure transparency.Prepare and disseminate daily, weekly, and monthly performance reports.Engage in shift handover meetings to guarantee operational continuity.Maintain professional communication with both technical and non-technical personnel.
Join our dynamic team at Bestank Manufacturing Corporation as an Operations Auditor. In this pivotal role, you will be responsible for evaluating our operational processes, ensuring compliance, and identifying areas for improvement within our manufacturing practices. Your keen analytical skills will contribute to enhancing efficiency and effectiveness throug…
Join BESTANK Manufacturing Corporation as an Operations Auditor and play a crucial role in ensuring the delivery of top-notch quality services and products. Your responsibilities will include:Advocating for the implementation of the Quality Management System (QMS) to uphold the highest standards for our customers.Executing the Company’s Quality Systems Program diligently in all tasks.Assisting in the inspection and corrective action processes for significant and minor nonconformities, ensuring that corrective measures are effective and sustainable.Conducting audits of processes and services to verify compliance with established Standard Operating Procedures (SOPs).Maintaining thorough documentation and monitoring efforts within Operations.Analyzing shipment discrepancies for the VisMin region.Reviewing truck movement logs and monitoring pending RPOs, post-receives, and production outputs.Documenting the audit process thoroughly.Performing truck audits as part of your responsibilities.Completing other tasks as assigned.
The Operations Auditor will play a pivotal role in ensuring the efficiency and integrity of our manufacturing processes at Bestank Manufacturing Corporation. This position is responsible for conducting thorough audits, identifying areas for improvement, and ensuring compliance with industry standards.
Join Bestank Manufacturing Corporation as an Operations Auditor and play a vital role in enhancing our operational efficiency and ensuring compliance with company policies and regulations. As an Operations Auditor, you will be responsible for conducting thorough audits of our operations, identifying areas for improvement, and providing actionable recommendations to streamline processes.
Join Bestank Manufacturing Corporation as an Internal Auditor and play a vital role in enhancing our financial integrity and operational efficiency. We are seeking a detail-oriented professional who can assess and improve our internal controls, compliance, and risk management processes. This is an excellent opportunity for individuals looking to advance their careers in auditing within a dynamic manufacturing environment.
Join our team at Bestank Manufacturing Corporation as a Field Auditor. In this pivotal role, you will be responsible for conducting audits at various locations, ensuring compliance with internal standards and regulations. Your keen analytical skills will help identify discrepancies and areas for improvement, contributing to the overall efficiency of our operations.
Role Overview RHG is hiring an Income Auditor in Cebu City. This role supports accurate financial reporting and helps maintain compliance across the organization. What You Will Do Review income statements for accuracy Check that all transactions are properly recorded Spot and report discrepancies in financial records Why This Matters The Income Auditor helps safeguard the financial health of RHG by ensuring records are reliable and compliant with company standards.
Join our team at Bestank Manufacturing Corporation as a Branch Auditor, where you will play a crucial role in ensuring compliance and accuracy in our financial operations. You will be responsible for auditing branch operations, reviewing financial statements, and ensuring adherence to company policies and standards. This position requires a keen eye for detail and a commitment to maintaining high standards of integrity and transparency.
Join Bestank Manufacturing Corporation as a Branch Auditor, where you will play a crucial role in ensuring the financial integrity and operational efficiency of our branch operations. Your keen analytical skills and attention to detail will help us maintain our commitment to excellence and transparency.
Join our team at Bestank Manufacturing Corporation as a Branch Auditor. In this role, you will be responsible for ensuring compliance with company policies and procedures, as well as conducting audits to evaluate operational efficiency. Your keen attention to detail and analytical skills will be essential in identifying areas for improvement and reporting findings to management.
Role OverviewWe are seeking a dedicated IT Operations Manager to spearhead our IT department and guarantee the seamless functionality of our organization's technological framework. This individual will possess a robust technical background coupled with exceptional leadership and management capabilities to effectively supervise a team of IT specialists.Key Responsibilities:Oversee the design, execution, and upkeep of the organization's IT infrastructure, encompassing networks, servers, storage solutions, and additional hardware.Ensure the availability, performance, and security of all IT systems and services.Formulate and enforce IT policies and procedures to guarantee compliance with industry standards and regulations.Monitor security systems, including SIEM (Security Information and Event Management) tools, firewalls, intrusion detection/prevention systems, and endpoint security solutions.Analyze security alerts and logs to detect potential security incidents or anomalies.Lead a team of IT professionals, including system administrators, network engineers, and support personnel.Implement and sustain security measures to shield the organization's IT infrastructure from cyber threats and vulnerabilities.Develop and execute incident response procedures to address IT emergencies and minimize downtime.Collaborate with vendors and third-party service providers to procure IT equipment and services.Ensure compliance with pertinent laws, regulations, and industry standards, such as GDPR, HIPAA, and PCI DSS.
Role OverviewThe Director of Finance Operations is responsible for shaping the financial and accounting strategies, planning, reporting, and controls for our organization. In this pivotal role, you will oversee all finance and accounting functions, ensure adherence to regulatory standards, and promote ongoing process enhancements that align with VBP's mission as a premier outsourcing services provider. Key Responsibilities:Deliver financial insights to both Philippine and Australian leadership teams to inform strategic business decisions.Establish and maintain financial practices, policies, and controls that comply with local and Australian regulations.Manage the timely and accurate preparation of monthly, quarterly, and annual financial reports.Guarantee compliance with Philippine Financial Reporting Standards (PFRS), BIR regulations, SEC guidelines, and BPO industry standards.Coordinate statutory audits, tax submissions, and external financial assessments.Direct the annual budgeting process and long-term financial planning initiatives.Track actual performance against budget and forecasts, advising on necessary corrective measures.Offer financial strategies regarding pricing, client proposals, contract negotiations, and cost analysis.Lead, mentor, and develop high-performing finance and accounting teams.Design, implement, and oversee risk management frameworks and internal control systems.
Join our dynamic team at staff4me as a Network Operations Center (NOC) Engineer, where your expertise will be crucial in ensuring the continuous availability and optimal performance of our network infrastructure. You will play a pivotal role in monitoring, incident response, escalation management, and providing technical support while adhering to service level agreements (SLAs) and collaborating effectively across various teams.Key Responsibilities:Network Monitoring & Performance:Utilize tools such as SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos to monitor network infrastructure.Evaluate performance trends, including bandwidth, latency, packet loss, and key performance indicators (KPIs).Maintain monitoring thresholds, alert policies, and ensure compliance with SLA metrics.Incident & Problem Management:Respond promptly to alerts and outages within predefined SLA timeframes.Conduct triage and diagnosis, managing the incident lifecycle efficiently.Perform root cause analysis and document valuable lessons learned.Identify trends and propose preventive measures to enhance network reliability.Escalation Management:Act as the primary escalation point for Tier 1 and Tier 2 support teams.Facilitate complex issue escalation to Tier 4 engineers and specialist teams.Coordinate vendor support and lead bridge calls during major incidents.Manage communication between technical teams, management, and stakeholders throughout incident resolution.Network Operations & Maintenance:Conduct firmware updates, patches, and configuration adjustments as needed.Configure routers, switches, firewalls, load balancers, and wireless controllers.Implement VLANs, access control policies, and VPN connections.Oversee change management and routine maintenance activities.Troubleshooting & Support:Diagnose and resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.Troubleshoot routing and switching protocols (BGP, OSPF, EIGRP, STP).Analyze network traffic using tools like Wireshark and tcpdump.Address DNS, DHCP, firewall, NAT, and VoIP-related issues.Assist with SSID requests, conference issues, and other specialized requests.Security Operations & Compliance:Monitor security event logs and SIEM alerts to identify potential threats or breaches.Implement and maintain robust network security policies and access control lists (ACLs).Respond to security incidents in coordination with the security operations team.Conduct security vulnerability assessments on network devices.Ensure adherence to organizational security compliance standards.
The Network Operations Center (NOC) Coordinator is instrumental in enhancing the efficiency of our Network Operations Center by ensuring smooth case resolution and progression. This pivotal role emphasizes proactive follow-up, effective cross-department coordination, and the maintenance of operational efficiency to avert delays and streamline service delivery.Key Responsibilities:Proactive Case Management:Monitor and follow up on open cases actively to ensure timely resolution and compliance with service level agreements.Property Coordination & Communication:Conduct outbound calls to properties for status updates, verification of action items, and facilitation of next steps.Compose and dispatch targeted follow-up emails to uphold accountability and ensure continuous communication.Track the progress of renovations, equipment installations, and other site-specific requirements until completion.Case Advancement & Escalation:Identify and document clear next steps for each case to avoid stagnation.Work collaboratively with internal teams to identify and resolve obstacles affecting case progression.Escalate critical issues as necessary to guarantee prompt resolution.Documentation & Reporting:Maintain thorough, accurate, and timely case notes documenting all follow-up activities, outcomes, and changes in status.Ensure data integrity across all tracking systems for auditing and reporting purposes.
Work Setup This Operations Compliance Analyst role follows a hybrid schedule in Cebu City, Cebu, Philippines. The position offers flexibility while requiring a local presence. About the Role This role focuses on compliance within a growing organization. The analyst will help ensure that company operations meet regulatory and internal standards. What You Will Do Audit & Monitoring: Perform regular internal audits on processes, systems, and records to spot gaps, risks, or non-compliance issues. Regulatory Research: Stay current with local, state, and federal laws, as well as industry standards such as GDPR, HIPAA, and PCI DSS. Policy Development: Update and roll out company policies to reflect regulatory changes. Risk Management: Develop and maintain strategies to reduce risk, and investigate possible compliance violations. Reporting: Collect, analyze, and summarize compliance data, then prepare clear reports for management review.
Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.
This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements to enhance efficiency and outcomes. Coach and motivate team members, providing regular feedback to support both individual and group goals. Lead onboarding and training for new hires, ensuring a smooth transition and effective integration into the team. Handle escalations with professionalism, working to resolve concerns and maintain a high level of customer satisfaction. Recommend updates to processes and systems, equipping the team with resources for strong performance. Engage in supervisory-level client meetings as needed, representing the team and supporting client relationships. Requirements Bachelor’s degree. Minimum of 3 years’ experience in a BPO or call center setting as an Assistant Manager for Operations. Location This position requires onsite work in Cebu City, Cebu, Philippines.
Work Environment: This role is based onsite in Cebu, providing an engaging and collaborative work atmosphere.Account/Category/Campaign: OperationsEssential Qualifications:Background in travel is highly preferred.Experience level is not a barrier; we welcome all applicants.Core Responsibilities:Leadership: Oversee team recruitment, training, scheduling, and performance assessments.Operational Management: Supervise and enhance daily production workflows and processes to drive efficiency.Compliance & Safety: Uphold company policies, industry standards, and safety protocols.Performance Metrics: Monitor KPIs and compile reports to assess operational effectiveness.Resource Oversight: Manage inventory, supplies, and maintenance of equipment.
Join our dynamic team as a Machine Operator at BESTANK Manufacturing Corporation! In this vital role, you will:Prepare materials essential for the assembly of Stainless Steel (SS) and Polyethylene (PT) tanks.Assist TIG welding operators with straightforward machine operations.Handle various equipment including drilling machines and spot welding cut-off machines.Perform additional tasks as necessary to support team efforts during busy periods.
The NOC Monitoring Engineer plays a critical role in ensuring the reliability and efficiency of our network infrastructure. You will be responsible for monitoring, maintaining, and troubleshooting various network systems to minimize downtime and optimize performance. This position demands a strong technical background, excellent problem-solving abilities, and the capacity to thrive in a dynamic, 24/7 operational environment.Key ResponsibilitiesMonitoring & Incident ManagementUtilize advanced monitoring tools such as SolarWinds, PRTG, Nagios, and Zabbix to oversee network infrastructure, systems, and applications.Quickly identify, diagnose, and rectify network issues, escalating more complex problems to senior engineers as needed.Respond promptly to alerts and incidents in alignment with established Service Level Agreements (SLAs) and prioritization protocols.Conduct thorough root cause analyses on recurring incidents and implement effective preventive measures.Meticulously document all incidents, actions taken, and resolutions in the ticketing system.Network OperationsEnsure high availability and optimal performance of network infrastructure across the enterprise.Conduct regular health checks on network devices including routers, switches, firewalls, wireless controllers, and load balancers.Monitor bandwidth utilization and participate in capacity planning efforts.Execute network modifications during scheduled maintenance windows.Keep network documentation and diagrams current and accurate.System AdministrationOversee server performance, disk space management, and application availability.Perform essential system administration tasks on both Windows and Linux servers.Monitor backup systems and ensure the successful completion of scheduled backups.Collaborate with vendors and service providers to resolve issues efficiently.Communication & ReportingProvide timely updates to stakeholders during incidents to ensure transparency.Prepare and disseminate daily, weekly, and monthly performance reports.Engage in shift handover meetings to guarantee operational continuity.Maintain professional communication with both technical and non-technical personnel.
