Payments Analyst

AMCS Group is looking for a Payments Analyst in Cebu City to support payment operations and business analysis. This hybrid position focuses on troubleshooting payment issues, understanding transaction flows across company systems, and providing operational support to teams handling payments. Role overview This role involves working with ERP platforms and ext…

Join our dynamic team at Coins.ph as an Account Manager - Local Payments, where you will play a pivotal role in managing and optimizing payment solutions for our clients. Your expertise will help us enhance user experience and streamline transactions within our platform.In this role, you will collaborate closely with various departments to ensure that our local payment strategies align with business objectives. You will be responsible for developing relationships with key stakeholders and providing exceptional support to our customers.

Become a Part of the Leading Crypto Brand in the Philippines!Join Coins, the most trusted crypto platform in the Philippines, with over 18 million satisfied users. Our user-friendly mobile application enables customers to effortlessly buy and sell a diverse range of cryptocurrencies while providing access to a suite of financial services.Fully regulated by the Bangko Sentral ng Pilipinas (BSP), Coins stands out as the first crypto-based company in Asia to obtain both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Role OverviewThe Due Diligence Analyst will play a crucial role in supporting the Investment Solutions & Oversight (ISO) team. This position is dedicated to the meticulous coordination and completion of due diligence questionnaires (DDQs), requests for information (RFIs), and other essential client-facing documentation that bolsters our distribution and client service efforts.The ideal candidate will possess exceptional writing skills, a solid understanding of large data sets, and a keen attention to detail. They must also be adept at collaborating with multiple stakeholders to ensure high-quality, precise, and timely responses.Key Responsibilities:Facilitating the end-to-end process of completing DDQs, RFIs, and other due diligence documents, ensuring responses are tailored and accurately represent our investment capabilities.Completing client governance questionnaires, detailing our business offerings and product investment data.Coordinating with Investment teams, Compliance, Risk, Operations, and other internal parties to source and verify information for questionnaire responses.Assisting the ISO team in maintaining a centralized library of standard responses, ensuring content accuracy and relevance across all product areas.Supporting the upkeep of fund literature and Financial Statements.Tracking and managing due diligence project timelines to ensure deadlines are consistently met.Identifying opportunities to enhance the due diligence response process through technology and automation.

Work Setup This Operations Compliance Analyst role follows a hybrid schedule in Cebu City, Cebu, Philippines. The position offers flexibility while requiring a local presence. About the Role This role focuses on compliance within a growing organization. The analyst will help ensure that company operations meet regulatory and internal standards. What You Will Do Audit & Monitoring: Perform regular internal audits on processes, systems, and records to spot gaps, risks, or non-compliance issues. Regulatory Research: Stay current with local, state, and federal laws, as well as industry standards such as GDPR, HIPAA, and PCI DSS. Policy Development: Update and roll out company policies to reflect regulatory changes. Risk Management: Develop and maintain strategies to reduce risk, and investigate possible compliance violations. Reporting: Collect, analyze, and summarize compliance data, then prepare clear reports for management review.

Work Setup: Fully Onsite in Cebu City, PhilippinesDepartment: Quality ExcellenceAbout the Role: As a Quality Analyst in our Retirement Services team, you will play a pivotal role in ensuring operational excellence. Your expertise will help us maintain high-quality standards and drive performance improvements.Key Responsibilities:Monitor transactions to ensure compliance with established process guidelines.Provide timely and constructive feedback based on specific occurrences and regular assessments.Work collaboratively with operations and training teams to identify training needs and process challenges to boost performance.Participate in team meetings, sharing insights on quality metrics.Lead calibration sessions, incorporating feedback from operations and training teams to uphold process adherence.Onboard new team members, clarifying the significance of quality functions within our operations.

tasq-work seeks a Senior Complaints Analyst to support medical device customers from Cebu City. This hybrid position begins with onsite work during probation, then shifts to a mix of onsite and remote work. The role centers on voice-based customer support, with shifts running from 8PM to 5AM, Monday through Friday. Weekends are off. The start date is as soon as possible. Key Responsibilities Manage and resolve complex complaints related to medical devices, using advanced tools and established processes to address issues thoroughly and efficiently. Draft clear, empathetic responses to customer concerns, maintaining high standards for service and professionalism. Keep detailed records for each complaint, ensure accurate data management, and prepare reports that contribute to process improvements. Requirements Experience in complaint handling or customer support, preferably in medical devices or other regulated sectors. Strong logical thinking and problem-solving abilities. Excellent communication skills, both written and verbal. Ability to work independently and manage multiple priorities. Work Environment Collaborative team culture that values growth and advancement. Workload may fluctuate and can be demanding at times.

Role overview with-intelligence is seeking a Data Researcher based in Cebu City, Cebu, Philippines. The main focus of this position is to gather and analyze data that supports business initiatives and informs decision-making. What you will do Collect data using various research tools and methods Interpret and analyze data sets to uncover trends and insights Present findings that help shape strategic planning and business direction Who this role suits This position is well-suited for individuals interested in developing analytical skills and contributing to business growth. The work involves hands-on engagement with data and offers the chance to make a meaningful impact.

About the RoleWith Intelligence is a premier provider of data and analytical insights, dedicated to the asset management industry. Our mission is to empower clients with the insights necessary for making informed investment decisions. We are currently seeking a passionate and detail-oriented QA Team Leader to ensure the precision, integrity, and consistency of data gathered by our research teams. In this leadership role, you will mentor and guide a team of data quality analysts, ensuring compliance with industry standards and regulatory frameworks. This is an exciting opportunity for a driven professional looking to advance their career within a dynamic, data-centric environment.Key ResponsibilitiesInspire and lead a team of quality analysts to uphold exceptional service standards and process efficiency.Conduct regular performance evaluations and deliver constructive feedback to team members.Identify training needs and develop programs to enhance team skills.Track key quality metrics and implement corrective strategies to resolve performance challenges.Collaborate across departments to discover avenues for process enhancement.Provide comprehensive reports and analyses to stakeholders.Promote a positive, customer-focused culture within the team.