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Experience Level
Experience
About the job
tasq-work is seeking a Senior Executive Process Trainer to join its healthcare account team in Cebu City. The position centers on creating and delivering training programs that help staff develop their skills and achieve strong performance.
Main responsibilities
Design and conduct training sessions tailored for healthcare account employees
Collaborate with team members to assess and address learning needs
Encourage teamwork and shared learning throughout the training process
Promote ongoing improvement in training and development methods
Work location
This role is based onsite in Cebu City, Cebu, Philippines. Regular in-person presence is required.
tasq-work is seeking a Senior Executive Process Trainer to join its healthcare account team in Cebu City. The position centers on creating and delivering training programs that help staff develop their skills and achieve strong performance. Main responsibilities Design and conduct training sessions tailored for healthcare account employees Collaborate with t…
Role Overview Position: Workforce Management Executive Location: Cebu City, Cebu, Philippines (100% onsite) Start Date: ASAP Shift: Midshift Account Type: Support Main Responsibilities Maintain and update headcount and capacity planning tools to support daily operations. Develop accurate forecasts for call volume, productivity, and shrinkage. Prepare detailed monthly reports for each account. Evaluate hiring and internal transfer decisions to maintain proper staffing levels. Review scheduling outcomes and recommend ways to improve efficiency. Collaborate with internal teams and external partners on capacity planning and recruitment projects. Coach and mentor team members to strengthen group performance.
Work Environment: This role is based onsite in Cebu, providing an engaging and collaborative work atmosphere.Account/Category/Campaign: OperationsEssential Qualifications:Background in travel is highly preferred.Experience level is not a barrier; we welcome all applicants.Core Responsibilities:Leadership: Oversee team recruitment, training, scheduling, and performance assessments.Operational Management: Supervise and enhance daily production workflows and processes to drive efficiency.Compliance & Safety: Uphold company policies, industry standards, and safety protocols.Performance Metrics: Monitor KPIs and compile reports to assess operational effectiveness.Resource Oversight: Manage inventory, supplies, and maintenance of equipment.
tasq-work is hiring a Medical Device Trainer for its Cebu City team. This hybrid role requires onsite presence during the probationary period, then offers a mix of onsite and remote work. The position supports voice-based operations and follows an overnight schedule from 8PM to 5AM, Monday through Friday. Key Responsibilities Training and Capability Building: Deliver product training sessions, lead hands-on demonstrations, and offer clinical support to help teams achieve service level agreements and improve performance. Complaint Management and Quality: Guide teams in managing medical device complaints, including MedDRA coding and use of complaint management systems, to uphold quality standards. Regulatory Compliance: Ensure all training and operations meet regulatory requirements such as ISO 13485, 21CFR, and EUMDR. Collaboration: Work closely with teams handling pharmacovigilance, medical device complaints, and healthcare AI solutions. Work Arrangement Location: Cebu City, Cebu, Philippines (hybrid; onsite required during probation) Schedule: 8PM to 5AM, Monday through Friday Support Type: Voice operations Start Date: ASAP
Role overview The Assistant Manager - Training at tasq-work is responsible for building team capabilities and supporting operational targets. This onsite position in Cebu City centers on guiding team members and ensuring that training activities are well organized and effective. What you will do Manage the entire training process, monitoring each stage and addressing issues as they come up. Seek ways to improve both efficiency and results. Coach team members by providing regular feedback and personalized support to help them develop their skills and contribute to team goals. Lead onboarding for new hires, giving clear instructions and mentorship so they can settle into their roles with confidence. Handle escalations by collaborating with stakeholders and maintaining open communication with clients and team members to resolve concerns quickly. Share recommendations on process improvements and system updates, helping others understand workflows and encouraging operational enhancements. Engage with clients at a supervisory level when needed, addressing concerns professionally and building strong working relationships that align with business needs. Work setup This is a full-time, onsite role based in Cebu City, Cebu, Philippines.
Start Date: ImmediateWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Restdays: Night Shift – No fixed weekends offRoles & Responsibilities:Lead consulting engagements, delivering substantial business value to clients through quality improvement initiatives.Support and propel process excellence initiatives, driving improvement projects within a dynamic and fast-paced environment.Facilitate benchmarking and deployment of best practices across various accounts.Identify process gaps and opportunities for enhancement to optimize business efficiencies and effectiveness.Analyze potential customer dissatisfaction drivers and proactively mitigate risks to customer satisfaction.Collaborate closely with customers and the operations leadership team to uncover improvement opportunities and ensure their successful implementation.Oversee projects aimed at improving and maintaining the profitability of processes.Lead and ensure governance for Quality/Process Excellence initiatives across Large Engagements.Foster a culture of continuous process improvement utilizing methodologies such as Six Sigma, Lean, and Kaizen.Ensure that all process metrics are consistently achieved.
Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.
RISE is dedicated to the mission of accelerating internet access in the Philippines by delivering exceptional services and superior support to our business and wholesale partners. We prioritize connectivity efficiency through initiatives such as GetaFIX and Open Access Network, setting a high standard for reliability and installation speed. Our workplace culture emphasizes transparency and accountability, empowering team members to exceed expectations and collaboratively enhance the country’s digital landscape.The Executive Assistant plays a vital role in directly supporting company executives by managing their schedules and coordinating appointments. This position involves planning, organizing, and controlling all administrative and operational procedures, activities, and documentation to ensure smooth operations.
Join our dynamic finance team as a CPA Accountant, where you'll utilize your financial acumen in reporting, reconciliations, and ensuring compliance with US GAAP. This role not only allows you to contribute to essential business decisions but also offers the opportunity to support audits and engage with modern expense management systems such as RAMP.Company Overview:Our client stands as a premier provider of critical infrastructure services for next-generation networks across North America. They specialize in comprehensive solutions, including consulting, site acquisition, engineering, construction, and maintenance. With a team of innovative engineers, technicians, and professionals, they ensure that every project is executed with expertise, smart design, and quality construction. By managing every aspect of the process, from planning to installation and routine maintenance, they consistently meet clients' objectives on time and within budget.Key Responsibilities:As a CPA Accountant, your primary responsibilities will include maintaining precise financial records, preparing financial statements, and upholding compliance with GAAP and internal policies. You will manage critical accounting functions such as reconciliations, journal entries, and the closing of monthly and yearly accounts while supporting audits and financial reporting. Furthermore, you will analyze financial data, collaborate with cross-functional teams, and assist with expense management platforms like RAMP to enhance business performance.
Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night Shift – No fixed weekends offEssential Qualifications:Completed Bachelor's Degree in any fieldProven experience in leading continuous improvement initiatives using Six Sigma methodologies with measurable benefits for customersAt least 5 years of experience in a Quality Manager role within the BPO industryPreferred Qualifications:Lean Six Sigma certification (Green or Black Belt) or experience as a COPC (Customer Operations Performance Center) implementation leaderKey Responsibilities:Motivate and lead teams by utilizing Lean and Six Sigma tools alongside Process Excellence methodologies to achieve significant results.Work collaboratively with Operations and other functional units to identify and resolve process bottlenecks, perform detailed root cause analyses, and deploy effective solutions.Lead initiatives aimed at optimizing end-to-end processes, including validation of measurement systems and comprehensive auditing practices.Cultivate a culture of Process Excellence by aligning productivity enhancements with key strategic business objectives.Collaborate with Transition teams to analyze workloads, establish clear metric baselines, and set ambitious targets for the rollout of new processes.Drive the standardization of processes while integrating global best practices to enhance performance.Conduct engaging Quality Awareness training sessions and mentor project teams to ensure success in certification and ongoing improvements.Lead transformational projects that redefine business operations and initiate the implementation of digital solutions for enhanced performance.Critical Skills:Proven ability to spearhead quality control and improvement initiatives in fast-paced environments.Exceptional collaboration skills, effectively engaging with diverse teams to drive impactful results.Highly adaptable and resilient in dynamic global team settings.Advanced Excel skills, including proficiency in PivotTables, Charts, and statistical functions, facilitating data-driven decision-making.Strong analytical skills to dissect complex processes and provide impactful business enhancements at both regional and global levels.
This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements to enhance efficiency and outcomes. Coach and motivate team members, providing regular feedback to support both individual and group goals. Lead onboarding and training for new hires, ensuring a smooth transition and effective integration into the team. Handle escalations with professionalism, working to resolve concerns and maintain a high level of customer satisfaction. Recommend updates to processes and systems, equipping the team with resources for strong performance. Engage in supervisory-level client meetings as needed, representing the team and supporting client relationships. Requirements Bachelor’s degree. Minimum of 3 years’ experience in a BPO or call center setting as an Assistant Manager for Operations. Location This position requires onsite work in Cebu City, Cebu, Philippines.
Neostella creates technology solutions for legal teams, building tools that connect data, workflows, and systems. The company’s mission centers on helping legal professionals work more efficiently and deliver strong results for their clients. Recognized by Forbes as one of the Best Startup Employers in the Americas for 2026, Neostella continues to grow and seeks people who want their work to make a real impact. Role overview The Senior Python Developer role is based in Cebu City, Cebu, Philippines. As Neostella’s platform expands, this position focuses on backend development and technical leadership. The work includes maintaining system reliability, supporting scalability, and ensuring smooth integration for clients. What you will do Lead the design, development, and deployment of backend services Mentor junior engineers and support their growth Take ownership of complex projects from planning through launch Design APIs and build system integrations Develop serverless applications using AWS services Conduct code reviews and solve technical challenges Work closely with Technical Leads, product teams, and stakeholders to deliver projects Help improve development processes and uphold architectural standards Requirements Extensive experience with Python Practical experience working with AWS Background in backend systems, API design, and cloud environments Proven leadership and accountability in technical projects Dedication to code quality, scalability, and best practices Location This position is located in Cebu City, Cebu, Philippines.
Join our dynamic team at Manila Recruitment as a Certified Public Accountant in Cebu City! We are looking for a detail-oriented and experienced CPA who is ready to contribute to our growing organization. This role involves managing financial records, ensuring compliance with regulations, and providing insightful financial analysis.
Work Setup: Fully Onsite in Cebu City, PhilippinesDepartment: Quality ExcellenceAbout the Role: As a Quality Analyst in our Retirement Services team, you will play a pivotal role in ensuring operational excellence. Your expertise will help us maintain high-quality standards and drive performance improvements.Key Responsibilities:Monitor transactions to ensure compliance with established process guidelines.Provide timely and constructive feedback based on specific occurrences and regular assessments.Work collaboratively with operations and training teams to identify training needs and process challenges to boost performance.Participate in team meetings, sharing insights on quality metrics.Lead calibration sessions, incorporating feedback from operations and training teams to uphold process adherence.Onboard new team members, clarifying the significance of quality functions within our operations.
Neostella develops technology for legal professionals, building tools that connect data, workflows, and systems. The goal is to help legal teams collaborate efficiently and deliver results for clients. The company has been recognized by Forbes as one of the Best Startup Employers in the Americas for 2026 and continues to grow in the legal tech space. Role overview This Senior React Developer position is based in Cebu City, Cebu. The role focuses on delivering seamless, high-quality frontend experiences for Neostella's legal tech applications. As the company expands, the frontend plays a central role in customer satisfaction and product adoption. This developer will help shape the look and feel of applications, ensuring they remain scalable and consistent. Mentoring other developers and promoting strong engineering practices are also key aspects of this position. What you will do Lead the design and development of modern, responsive web applications using React. Own complex features from concept through deployment, translating requirements and designs into reliable frontend solutions. Create reusable components and optimize performance across applications. Maintain consistency in the user interface and overall frontend architecture. Mentor junior and mid-level developers, supporting their technical growth. Participate in architectural discussions and help solve challenging technical problems. Work closely with product, design, and backend teams to deliver user-focused solutions. Why this role matters The Senior React Developer will have a direct impact on user experience, product usability, and the speed at which new features reach customers. Technical leadership and strong collaboration will help set the standard for frontend quality as Neostella continues to grow.
Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Nature of the Account: RetailShift: 9AM to 6PMRole Overview: As an Art Director (Graphic Designer), you will be responsible for crafting captivating print designs that resonate with our brand identity, ensuring high standards of creativity and quality.
tasq-work is looking for a Mandarin Bilingual Customer Service Representative to join the team onsite in Cebu City. This role begins on May 22, 2026, and requires in-person work at the Cebu office. The position is ideal for those who communicate fluently in both Mandarin and English and who approach customer support with patience and attention to detail. Key Responsibilities Answer customer questions by phone and email, providing clear and timely information. Address sensitive or complex concerns with professionalism and respect. Assist in preparing reports that document customer interactions and feedback. Develop a thorough understanding of company products and services to better serve clients. Deliver warm, positive service to ensure each client feels valued. Maintain accurate records of customer inquiries and resolutions. Work Details Location: Cebu City, Cebu, Philippines This is a 100% onsite position. Remote or hybrid work is not available. Start date: May 22, 2026
Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Account Nature: RetailWorking Hours: 9 AM to 6 PMQualifications:Minimum of 5 years of professional graphic design experience with a strong emphasis on print and branding, demonstrating effective team leadership and a thoughtful approach to space and typography.Bachelor's Degree in any field is required.Required Skills:Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) with the ability to create visually compelling designs.Strong expertise in print design, showcasing an exceptional eye for layout, typography, and color coordination.Adept at managing multiple projects and performing under tight deadlines in a dynamic environment.Flexible and positive attitude, eager to lead and welcome transformative changes.Excellent communication skills and a collaborative spirit, comfortable working both independently and as part of a team.Meticulous attention to detail to ensure high accuracy and adherence to design guidelines.Preferred Qualifications:Experience in the fashion retail industry.Job Responsibilities:Design visually striking print materials that embody brand identity with a focus on strong typography and meticulous detail.Maintain a high level of speed, accuracy, and quality in deliverables.Implement design revisions and feedback promptly to meet deadlines.Ensure brand consistency in all design outputs, adhering to creative guidelines.Stay informed about the latest trends in fashion, retail design, and social media.
Role OverviewThe Executive Assistant plays a vital role in delivering extensive administrative support to senior executives, ensuring seamless daily operations and fostering effective interdepartmental communication. Key responsibilities include managing executives' schedules, organizing meetings, and safeguarding sensitive information.Key Responsibilities:Serve as a strategic partner to executives by prioritizing tasks, creating succinct briefing documents, and facilitating informed decision-making aligned with company objectives.Establish and maintain strong relationships with Executive Leadership Team (ELT) members and stakeholders, professionally representing executives and ensuring timely, confidential communication.Oversee executive inbox management, which includes daily triage, drafting and proofreading emails, organizing files, and maintaining audit-ready records.Proactively manage complex calendars, maintaining a 3-4 week forward view, resolving scheduling conflicts, and adapting to changes promptly.Coordinate all aspects of meetings and forums, including preparing agendas, managing technical requirements, capturing action items, and ensuring timely follow-ups.Support enterprise and executive business rhythms (e.g., ELT, RevCo, Town Halls) by providing clear schedules, pre-reads, logistics, and communication.Plan and execute executive travel and events comprehensively, covering itineraries, venues, catering, budgets, and contingency plans to ensure accuracy and compliance.Track progress of projects, tasks, and deliverables using central tools (e.g., MS Planner, Loop, Monday.com, SharePoint) to ensure visibility, resolution of overdue actions, and escalation of blockers.Manage budgets and expenses related to travel, events, and departmental activities, including reconciliation, reporting, and supplier coordination.Drive continuous improvement initiatives by optimizing workflows, utilizing automation and AI tools, ensuring governance, and mitigating operational risks.
tasq-work seeks a Senior Complaints Analyst to support medical device customers from Cebu City. This hybrid position begins with onsite work during probation, then shifts to a mix of onsite and remote work. The role centers on voice-based customer support, with shifts running from 8PM to 5AM, Monday through Friday. Weekends are off. The start date is as soon as possible. Key Responsibilities Manage and resolve complex complaints related to medical devices, using advanced tools and established processes to address issues thoroughly and efficiently. Draft clear, empathetic responses to customer concerns, maintaining high standards for service and professionalism. Keep detailed records for each complaint, ensure accurate data management, and prepare reports that contribute to process improvements. Requirements Experience in complaint handling or customer support, preferably in medical devices or other regulated sectors. Strong logical thinking and problem-solving abilities. Excellent communication skills, both written and verbal. Ability to work independently and manage multiple priorities. Work Environment Collaborative team culture that values growth and advancement. Workload may fluctuate and can be demanding at times.
tasq-work is seeking a Senior Executive Process Trainer to join its healthcare account team in Cebu City. The position centers on creating and delivering training programs that help staff develop their skills and achieve strong performance. Main responsibilities Design and conduct training sessions tailored for healthcare account employees Collaborate with t…
Role Overview Position: Workforce Management Executive Location: Cebu City, Cebu, Philippines (100% onsite) Start Date: ASAP Shift: Midshift Account Type: Support Main Responsibilities Maintain and update headcount and capacity planning tools to support daily operations. Develop accurate forecasts for call volume, productivity, and shrinkage. Prepare detailed monthly reports for each account. Evaluate hiring and internal transfer decisions to maintain proper staffing levels. Review scheduling outcomes and recommend ways to improve efficiency. Collaborate with internal teams and external partners on capacity planning and recruitment projects. Coach and mentor team members to strengthen group performance.
Work Environment: This role is based onsite in Cebu, providing an engaging and collaborative work atmosphere.Account/Category/Campaign: OperationsEssential Qualifications:Background in travel is highly preferred.Experience level is not a barrier; we welcome all applicants.Core Responsibilities:Leadership: Oversee team recruitment, training, scheduling, and performance assessments.Operational Management: Supervise and enhance daily production workflows and processes to drive efficiency.Compliance & Safety: Uphold company policies, industry standards, and safety protocols.Performance Metrics: Monitor KPIs and compile reports to assess operational effectiveness.Resource Oversight: Manage inventory, supplies, and maintenance of equipment.
tasq-work is hiring a Medical Device Trainer for its Cebu City team. This hybrid role requires onsite presence during the probationary period, then offers a mix of onsite and remote work. The position supports voice-based operations and follows an overnight schedule from 8PM to 5AM, Monday through Friday. Key Responsibilities Training and Capability Building: Deliver product training sessions, lead hands-on demonstrations, and offer clinical support to help teams achieve service level agreements and improve performance. Complaint Management and Quality: Guide teams in managing medical device complaints, including MedDRA coding and use of complaint management systems, to uphold quality standards. Regulatory Compliance: Ensure all training and operations meet regulatory requirements such as ISO 13485, 21CFR, and EUMDR. Collaboration: Work closely with teams handling pharmacovigilance, medical device complaints, and healthcare AI solutions. Work Arrangement Location: Cebu City, Cebu, Philippines (hybrid; onsite required during probation) Schedule: 8PM to 5AM, Monday through Friday Support Type: Voice operations Start Date: ASAP
Role overview The Assistant Manager - Training at tasq-work is responsible for building team capabilities and supporting operational targets. This onsite position in Cebu City centers on guiding team members and ensuring that training activities are well organized and effective. What you will do Manage the entire training process, monitoring each stage and addressing issues as they come up. Seek ways to improve both efficiency and results. Coach team members by providing regular feedback and personalized support to help them develop their skills and contribute to team goals. Lead onboarding for new hires, giving clear instructions and mentorship so they can settle into their roles with confidence. Handle escalations by collaborating with stakeholders and maintaining open communication with clients and team members to resolve concerns quickly. Share recommendations on process improvements and system updates, helping others understand workflows and encouraging operational enhancements. Engage with clients at a supervisory level when needed, addressing concerns professionally and building strong working relationships that align with business needs. Work setup This is a full-time, onsite role based in Cebu City, Cebu, Philippines.
Start Date: ImmediateWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Restdays: Night Shift – No fixed weekends offRoles & Responsibilities:Lead consulting engagements, delivering substantial business value to clients through quality improvement initiatives.Support and propel process excellence initiatives, driving improvement projects within a dynamic and fast-paced environment.Facilitate benchmarking and deployment of best practices across various accounts.Identify process gaps and opportunities for enhancement to optimize business efficiencies and effectiveness.Analyze potential customer dissatisfaction drivers and proactively mitigate risks to customer satisfaction.Collaborate closely with customers and the operations leadership team to uncover improvement opportunities and ensure their successful implementation.Oversee projects aimed at improving and maintaining the profitability of processes.Lead and ensure governance for Quality/Process Excellence initiatives across Large Engagements.Foster a culture of continuous process improvement utilizing methodologies such as Six Sigma, Lean, and Kaizen.Ensure that all process metrics are consistently achieved.
Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.
RISE is dedicated to the mission of accelerating internet access in the Philippines by delivering exceptional services and superior support to our business and wholesale partners. We prioritize connectivity efficiency through initiatives such as GetaFIX and Open Access Network, setting a high standard for reliability and installation speed. Our workplace culture emphasizes transparency and accountability, empowering team members to exceed expectations and collaboratively enhance the country’s digital landscape.The Executive Assistant plays a vital role in directly supporting company executives by managing their schedules and coordinating appointments. This position involves planning, organizing, and controlling all administrative and operational procedures, activities, and documentation to ensure smooth operations.
Join our dynamic finance team as a CPA Accountant, where you'll utilize your financial acumen in reporting, reconciliations, and ensuring compliance with US GAAP. This role not only allows you to contribute to essential business decisions but also offers the opportunity to support audits and engage with modern expense management systems such as RAMP.Company Overview:Our client stands as a premier provider of critical infrastructure services for next-generation networks across North America. They specialize in comprehensive solutions, including consulting, site acquisition, engineering, construction, and maintenance. With a team of innovative engineers, technicians, and professionals, they ensure that every project is executed with expertise, smart design, and quality construction. By managing every aspect of the process, from planning to installation and routine maintenance, they consistently meet clients' objectives on time and within budget.Key Responsibilities:As a CPA Accountant, your primary responsibilities will include maintaining precise financial records, preparing financial statements, and upholding compliance with GAAP and internal policies. You will manage critical accounting functions such as reconciliations, journal entries, and the closing of monthly and yearly accounts while supporting audits and financial reporting. Furthermore, you will analyze financial data, collaborate with cross-functional teams, and assist with expense management platforms like RAMP to enhance business performance.
Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night Shift – No fixed weekends offEssential Qualifications:Completed Bachelor's Degree in any fieldProven experience in leading continuous improvement initiatives using Six Sigma methodologies with measurable benefits for customersAt least 5 years of experience in a Quality Manager role within the BPO industryPreferred Qualifications:Lean Six Sigma certification (Green or Black Belt) or experience as a COPC (Customer Operations Performance Center) implementation leaderKey Responsibilities:Motivate and lead teams by utilizing Lean and Six Sigma tools alongside Process Excellence methodologies to achieve significant results.Work collaboratively with Operations and other functional units to identify and resolve process bottlenecks, perform detailed root cause analyses, and deploy effective solutions.Lead initiatives aimed at optimizing end-to-end processes, including validation of measurement systems and comprehensive auditing practices.Cultivate a culture of Process Excellence by aligning productivity enhancements with key strategic business objectives.Collaborate with Transition teams to analyze workloads, establish clear metric baselines, and set ambitious targets for the rollout of new processes.Drive the standardization of processes while integrating global best practices to enhance performance.Conduct engaging Quality Awareness training sessions and mentor project teams to ensure success in certification and ongoing improvements.Lead transformational projects that redefine business operations and initiate the implementation of digital solutions for enhanced performance.Critical Skills:Proven ability to spearhead quality control and improvement initiatives in fast-paced environments.Exceptional collaboration skills, effectively engaging with diverse teams to drive impactful results.Highly adaptable and resilient in dynamic global team settings.Advanced Excel skills, including proficiency in PivotTables, Charts, and statistical functions, facilitating data-driven decision-making.Strong analytical skills to dissect complex processes and provide impactful business enhancements at both regional and global levels.
This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements to enhance efficiency and outcomes. Coach and motivate team members, providing regular feedback to support both individual and group goals. Lead onboarding and training for new hires, ensuring a smooth transition and effective integration into the team. Handle escalations with professionalism, working to resolve concerns and maintain a high level of customer satisfaction. Recommend updates to processes and systems, equipping the team with resources for strong performance. Engage in supervisory-level client meetings as needed, representing the team and supporting client relationships. Requirements Bachelor’s degree. Minimum of 3 years’ experience in a BPO or call center setting as an Assistant Manager for Operations. Location This position requires onsite work in Cebu City, Cebu, Philippines.
Neostella creates technology solutions for legal teams, building tools that connect data, workflows, and systems. The company’s mission centers on helping legal professionals work more efficiently and deliver strong results for their clients. Recognized by Forbes as one of the Best Startup Employers in the Americas for 2026, Neostella continues to grow and seeks people who want their work to make a real impact. Role overview The Senior Python Developer role is based in Cebu City, Cebu, Philippines. As Neostella’s platform expands, this position focuses on backend development and technical leadership. The work includes maintaining system reliability, supporting scalability, and ensuring smooth integration for clients. What you will do Lead the design, development, and deployment of backend services Mentor junior engineers and support their growth Take ownership of complex projects from planning through launch Design APIs and build system integrations Develop serverless applications using AWS services Conduct code reviews and solve technical challenges Work closely with Technical Leads, product teams, and stakeholders to deliver projects Help improve development processes and uphold architectural standards Requirements Extensive experience with Python Practical experience working with AWS Background in backend systems, API design, and cloud environments Proven leadership and accountability in technical projects Dedication to code quality, scalability, and best practices Location This position is located in Cebu City, Cebu, Philippines.
Join our dynamic team at Manila Recruitment as a Certified Public Accountant in Cebu City! We are looking for a detail-oriented and experienced CPA who is ready to contribute to our growing organization. This role involves managing financial records, ensuring compliance with regulations, and providing insightful financial analysis.
Work Setup: Fully Onsite in Cebu City, PhilippinesDepartment: Quality ExcellenceAbout the Role: As a Quality Analyst in our Retirement Services team, you will play a pivotal role in ensuring operational excellence. Your expertise will help us maintain high-quality standards and drive performance improvements.Key Responsibilities:Monitor transactions to ensure compliance with established process guidelines.Provide timely and constructive feedback based on specific occurrences and regular assessments.Work collaboratively with operations and training teams to identify training needs and process challenges to boost performance.Participate in team meetings, sharing insights on quality metrics.Lead calibration sessions, incorporating feedback from operations and training teams to uphold process adherence.Onboard new team members, clarifying the significance of quality functions within our operations.
Neostella develops technology for legal professionals, building tools that connect data, workflows, and systems. The goal is to help legal teams collaborate efficiently and deliver results for clients. The company has been recognized by Forbes as one of the Best Startup Employers in the Americas for 2026 and continues to grow in the legal tech space. Role overview This Senior React Developer position is based in Cebu City, Cebu. The role focuses on delivering seamless, high-quality frontend experiences for Neostella's legal tech applications. As the company expands, the frontend plays a central role in customer satisfaction and product adoption. This developer will help shape the look and feel of applications, ensuring they remain scalable and consistent. Mentoring other developers and promoting strong engineering practices are also key aspects of this position. What you will do Lead the design and development of modern, responsive web applications using React. Own complex features from concept through deployment, translating requirements and designs into reliable frontend solutions. Create reusable components and optimize performance across applications. Maintain consistency in the user interface and overall frontend architecture. Mentor junior and mid-level developers, supporting their technical growth. Participate in architectural discussions and help solve challenging technical problems. Work closely with product, design, and backend teams to deliver user-focused solutions. Why this role matters The Senior React Developer will have a direct impact on user experience, product usability, and the speed at which new features reach customers. Technical leadership and strong collaboration will help set the standard for frontend quality as Neostella continues to grow.
Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Nature of the Account: RetailShift: 9AM to 6PMRole Overview: As an Art Director (Graphic Designer), you will be responsible for crafting captivating print designs that resonate with our brand identity, ensuring high standards of creativity and quality.
tasq-work is looking for a Mandarin Bilingual Customer Service Representative to join the team onsite in Cebu City. This role begins on May 22, 2026, and requires in-person work at the Cebu office. The position is ideal for those who communicate fluently in both Mandarin and English and who approach customer support with patience and attention to detail. Key Responsibilities Answer customer questions by phone and email, providing clear and timely information. Address sensitive or complex concerns with professionalism and respect. Assist in preparing reports that document customer interactions and feedback. Develop a thorough understanding of company products and services to better serve clients. Deliver warm, positive service to ensure each client feels valued. Maintain accurate records of customer inquiries and resolutions. Work Details Location: Cebu City, Cebu, Philippines This is a 100% onsite position. Remote or hybrid work is not available. Start date: May 22, 2026
Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Account Nature: RetailWorking Hours: 9 AM to 6 PMQualifications:Minimum of 5 years of professional graphic design experience with a strong emphasis on print and branding, demonstrating effective team leadership and a thoughtful approach to space and typography.Bachelor's Degree in any field is required.Required Skills:Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) with the ability to create visually compelling designs.Strong expertise in print design, showcasing an exceptional eye for layout, typography, and color coordination.Adept at managing multiple projects and performing under tight deadlines in a dynamic environment.Flexible and positive attitude, eager to lead and welcome transformative changes.Excellent communication skills and a collaborative spirit, comfortable working both independently and as part of a team.Meticulous attention to detail to ensure high accuracy and adherence to design guidelines.Preferred Qualifications:Experience in the fashion retail industry.Job Responsibilities:Design visually striking print materials that embody brand identity with a focus on strong typography and meticulous detail.Maintain a high level of speed, accuracy, and quality in deliverables.Implement design revisions and feedback promptly to meet deadlines.Ensure brand consistency in all design outputs, adhering to creative guidelines.Stay informed about the latest trends in fashion, retail design, and social media.
Role OverviewThe Executive Assistant plays a vital role in delivering extensive administrative support to senior executives, ensuring seamless daily operations and fostering effective interdepartmental communication. Key responsibilities include managing executives' schedules, organizing meetings, and safeguarding sensitive information.Key Responsibilities:Serve as a strategic partner to executives by prioritizing tasks, creating succinct briefing documents, and facilitating informed decision-making aligned with company objectives.Establish and maintain strong relationships with Executive Leadership Team (ELT) members and stakeholders, professionally representing executives and ensuring timely, confidential communication.Oversee executive inbox management, which includes daily triage, drafting and proofreading emails, organizing files, and maintaining audit-ready records.Proactively manage complex calendars, maintaining a 3-4 week forward view, resolving scheduling conflicts, and adapting to changes promptly.Coordinate all aspects of meetings and forums, including preparing agendas, managing technical requirements, capturing action items, and ensuring timely follow-ups.Support enterprise and executive business rhythms (e.g., ELT, RevCo, Town Halls) by providing clear schedules, pre-reads, logistics, and communication.Plan and execute executive travel and events comprehensively, covering itineraries, venues, catering, budgets, and contingency plans to ensure accuracy and compliance.Track progress of projects, tasks, and deliverables using central tools (e.g., MS Planner, Loop, Monday.com, SharePoint) to ensure visibility, resolution of overdue actions, and escalation of blockers.Manage budgets and expenses related to travel, events, and departmental activities, including reconciliation, reporting, and supplier coordination.Drive continuous improvement initiatives by optimizing workflows, utilizing automation and AI tools, ensuring governance, and mitigating operational risks.
tasq-work seeks a Senior Complaints Analyst to support medical device customers from Cebu City. This hybrid position begins with onsite work during probation, then shifts to a mix of onsite and remote work. The role centers on voice-based customer support, with shifts running from 8PM to 5AM, Monday through Friday. Weekends are off. The start date is as soon as possible. Key Responsibilities Manage and resolve complex complaints related to medical devices, using advanced tools and established processes to address issues thoroughly and efficiently. Draft clear, empathetic responses to customer concerns, maintaining high standards for service and professionalism. Keep detailed records for each complaint, ensure accurate data management, and prepare reports that contribute to process improvements. Requirements Experience in complaint handling or customer support, preferably in medical devices or other regulated sectors. Strong logical thinking and problem-solving abilities. Excellent communication skills, both written and verbal. Ability to work independently and manage multiple priorities. Work Environment Collaborative team culture that values growth and advancement. Workload may fluctuate and can be demanding at times.
