Technical Support Engineer II

Join CallTek, a global frontrunner in white-label technical support, serving technology operators across the globe for more than two decades. With a workforce exceeding 10,000 across nine countries, we provide around-the-clock engineering, software development, customer support, and field services. Our solutions are fortified by industry-leading security cer…

Role OverviewAs a Technical Support Associate (TSA) specializing in Paraplanning at vbp, your primary objective will be to leverage your technical knowledge to enhance the capabilities of our Paraplanners. You will deliver essential training, coaching, and support on various technical projects as instructed by your Line Manager.The TSA role may also serve as an extension to billable client roles, similar to the previous ‘Universal Role’. When appointed to this role, you will adhere to the Universal KPIs for the duration of that assignment, which is typically capped at three months.Key Responsibilities:Oversee the internal support channel, VBP Assist, to deliver real-time assistance.Manage various channels and projects efficiently.Conduct technical development coaching sessions with Frontline Team Members.Assist Line Managers and Frontline Team Members in identifying skill gaps and facilitating team upskilling initiatives.Support both internal and client-focused projects as directed by Technical Leads.Collaborate with Technical and Learning & Development teams to create, support, and review training and development plans.Provide assistance with Technical Requests from the Technical Team.Work collaboratively with other departments on training, development, and projects.Complete administrative tasks as assigned, which may include maintaining work trackers and utilizing platforms like Asana.Participate in ongoing Continuing Professional Development (CPD) activities aligned with VBP’s CPD policy.Universal AssignmentsAs directed by the Line Manager, you may occasionally be responsible for completing assignments in a Universal role, which will be determined by demand.

Role OverviewAs a Technical Support Associate (TSA) within our Client Services team, your primary objective will be to leverage your technical expertise to provide outstanding support to our Financial Planning Assistants. This includes delivering training, coaching, and managing projects as instructed by your Line Manager.The TSA role also provides an opportunity to support billable client roles, akin to the previous ‘Universal Role’. Should a TSA be called upon to fulfill the requirements of this Universal role, they will adopt the associated KPIs during that period.Universal assignments will be determined based on demand and the Technical Support Manager's discretion, with each assignment lasting no longer than three months.Main Responsibilities:Oversee the internal support channel, VBP Assist, to offer real-time assistance.Manage various channels and projects effectively.Conduct technical development coaching sessions for Frontline Team Members.Assist Client Service Managers (CSM) and Frontline Team Members in identifying skill gaps and collaborating with managers to facilitate upskilling.Participate in both internal and external projects as directed by Technical Leads.Offer support with Technical Requests directed to the Technical Team.Work collaboratively with other departments in training, development, and project initiatives.Perform administrative tasks as directed, which may include maintaining work trackers and using platforms like Asana.Universal Assignments:When requested by the Line Manager, key responsibilities may include:Completing all assigned tasks related to client assignments.Preparing for pre/post-implementation, lodgement, compliance checks, and other ad-hoc tasks.Adapting to various assignments based on differing preferences and licensee standards.Providing support to colleagues when assigned to practices with existing team members.Assisting with the VBP assist channel.Contributing to process improvement documentation.

Role OverviewAs a Level 1 IT Support Specialist at vbp, you will be the initial point of contact for users requiring technical assistance with software applications, hardware, and various IT-related challenges. Your responsibilities will encompass troubleshooting issues, diagnosing problems, and delivering effective solutions to ensure an optimal user experience. This position demands exceptional communication skills, a customer-focused mindset, and a fundamental understanding of IT principles.Key Responsibilities:Install and configure hardware, software, systems, networks, printers, and scanners.Diagnose and troubleshoot hardware, software, and network issues.Monitor and maintain computer systems and networks.Set up user accounts for new team members.Repair and replace equipment as necessary.Test new technologies and solutions.Maintain desktops, laptops, printers, and peripherals.Perform routine maintenance, updates, and backups.Collect user feedback to improve training materials.Document support tickets and solutions efficiently.Maintain records of IT incidents and service requests to identify trends and improve support processes.Generate reports to analyze recurring issues.

Join our dynamic team at staff4me as a Network Operations Center (NOC) Engineer, where your expertise will be crucial in ensuring the continuous availability and optimal performance of our network infrastructure. You will play a pivotal role in monitoring, incident response, escalation management, and providing technical support while adhering to service level agreements (SLAs) and collaborating effectively across various teams.Key Responsibilities:Network Monitoring & Performance:Utilize tools such as SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos to monitor network infrastructure.Evaluate performance trends, including bandwidth, latency, packet loss, and key performance indicators (KPIs).Maintain monitoring thresholds, alert policies, and ensure compliance with SLA metrics.Incident & Problem Management:Respond promptly to alerts and outages within predefined SLA timeframes.Conduct triage and diagnosis, managing the incident lifecycle efficiently.Perform root cause analysis and document valuable lessons learned.Identify trends and propose preventive measures to enhance network reliability.Escalation Management:Act as the primary escalation point for Tier 1 and Tier 2 support teams.Facilitate complex issue escalation to Tier 4 engineers and specialist teams.Coordinate vendor support and lead bridge calls during major incidents.Manage communication between technical teams, management, and stakeholders throughout incident resolution.Network Operations & Maintenance:Conduct firmware updates, patches, and configuration adjustments as needed.Configure routers, switches, firewalls, load balancers, and wireless controllers.Implement VLANs, access control policies, and VPN connections.Oversee change management and routine maintenance activities.Troubleshooting & Support:Diagnose and resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.Troubleshoot routing and switching protocols (BGP, OSPF, EIGRP, STP).Analyze network traffic using tools like Wireshark and tcpdump.Address DNS, DHCP, firewall, NAT, and VoIP-related issues.Assist with SSID requests, conference issues, and other specialized requests.Security Operations & Compliance:Monitor security event logs and SIEM alerts to identify potential threats or breaches.Implement and maintain robust network security policies and access control lists (ACLs).Respond to security incidents in coordination with the security operations team.Conduct security vulnerability assessments on network devices.Ensure adherence to organizational security compliance standards.

Join our innovative team at tasq-work as a Technical Help Desk Specialist for a leading Telecommunications voice account in Cebu City. In this role, you will manage inbound calls related to internet service issues, providing prompt resolutions through remote troubleshooting or field support. Your expertise will help us achieve outstanding service levels and enhance customer satisfaction. Key Responsibilities:Handle inbound customer inquiries regarding broadband, fiber, and internet connectivity challenges.Drive sales by cross-selling and upselling telecom plans during customer interactions.Identify and troubleshoot issues such as loss of connectivity, slow internet speeds, and device failures.Perform remote diagnostics, including modem and ONT resets, profile refreshes, and configuration checks.Guide customers through basic device inspections and reboot procedures.Document, track, and resolve issues using CRM and ticketing systems.Escalate complex issues to field engineers or the NOC with accurate diagnostics.Work collaboratively with internal teams to meet repair SLAs and turnaround times.Provide timely updates to customers while managing their expectations effectively.Maintain high standards of call quality and documentation, ensuring regulatory compliance.

Role overview The Customer Support Coordinator at QIMA in Cebu City acts as the first point of contact for customers. This role focuses on answering questions and resolving concerns to ensure each customer has a smooth experience. What you will do Respond to customer inquiries, offering prompt and clear support Troubleshoot and resolve issues raised by customers Collaborate with teams throughout the company to help improve service quality

QIMA is seeking an Audit Support Specialist based in Cebu City. This entry-level position is part of the Audit Services department and centers on supporting auditing processes and compliance work. Role overview The Audit Support Specialist assists with a range of tasks that help keep audit projects organized and compliant. The role is designed for those starting out in the field, with training and guidance provided by the team. What you will do Support daily audit operations and handle related administrative duties Collaborate with auditors and compliance staff to help ensure process accuracy Assist with documentation and maintain records for audit projects Who should apply This role is well suited to individuals interested in beginning a career in auditing or compliance. QIMA offers training and support to help new team members grow in this area.

Role Overview vbp is hiring a Technical Recruiter (Officer level) in Cebu City to support hiring for IT roles within a Managed Services Provider (MSP) environment. This position manages the end-to-end recruitment cycle, with a focus on delivering a smooth, effective hiring process for both candidates and hiring teams. Success in this role calls for strong experience sourcing technical talent and comfort working in a high-volume, changeable setting. Key Responsibilities Sourcing and Screening Create and implement sourcing strategies to attract qualified candidates. Identify talent for roles such as Service Desk, QA, Developers, and Network/Infrastructure Support using platforms like LinkedIn, Jobstreet, and referrals. Present shortlisted candidates to hiring managers with speed and accuracy. Connect with prospects on professional networks, social media, and at recruitment events. Coordinate and participate in tech job fairs. Recruitment Coordination Conduct initial screenings and interviews to assess technical skills and fit. Schedule interviews between candidates and hiring teams. Keep candidates informed at every stage of the process. Help manage interview feedback and clarify next steps. Develop interview questions tailored to each role, using effective techniques and evaluation methods. Meet hiring targets by filling open positions with qualified candidates. Pipeline Management Build and maintain a strong pipeline of candidates for frequently recruited roles. Ensure candidate records are current in the ATS and tracking systems. Support urgent hiring needs across different accounts. Offer and Pre-employment Support Assist with job offer discussions and related documentation. Work closely with other recruiters, hiring managers, and leadership. Provide regular updates and reports on candidate status and hiring progress.

The NOC Monitoring Engineer plays a critical role in ensuring the reliability and efficiency of our network infrastructure. You will be responsible for monitoring, maintaining, and troubleshooting various network systems to minimize downtime and optimize performance. This position demands a strong technical background, excellent problem-solving abilities, and the capacity to thrive in a dynamic, 24/7 operational environment.Key ResponsibilitiesMonitoring & Incident ManagementUtilize advanced monitoring tools such as SolarWinds, PRTG, Nagios, and Zabbix to oversee network infrastructure, systems, and applications.Quickly identify, diagnose, and rectify network issues, escalating more complex problems to senior engineers as needed.Respond promptly to alerts and incidents in alignment with established Service Level Agreements (SLAs) and prioritization protocols.Conduct thorough root cause analyses on recurring incidents and implement effective preventive measures.Meticulously document all incidents, actions taken, and resolutions in the ticketing system.Network OperationsEnsure high availability and optimal performance of network infrastructure across the enterprise.Conduct regular health checks on network devices including routers, switches, firewalls, wireless controllers, and load balancers.Monitor bandwidth utilization and participate in capacity planning efforts.Execute network modifications during scheduled maintenance windows.Keep network documentation and diagrams current and accurate.System AdministrationOversee server performance, disk space management, and application availability.Perform essential system administration tasks on both Windows and Linux servers.Monitor backup systems and ensure the successful completion of scheduled backups.Collaborate with vendors and service providers to resolve issues efficiently.Communication & ReportingProvide timely updates to stakeholders during incidents to ensure transparency.Prepare and disseminate daily, weekly, and monthly performance reports.Engage in shift handover meetings to guarantee operational continuity.Maintain professional communication with both technical and non-technical personnel.

About AMCS Group AMCS Group develops technology solutions that support sustainability across industries. The company’s platform engineering team builds and maintains the systems that underpin its software delivery. Role Overview: Backend Platform Engineer The Backend Platform Engineer joins the Platform Engineering team in Cebu City. This hands-on role focuses on designing, building, and improving the core platforms, tools, and automation that enable product engineering teams to deliver software efficiently and securely at scale. Work will cover several areas, including: Cloud infrastructure CI/CD pipelines Developer experience Automation Container orchestration Event streaming Observability The main goal is to create scalable, reusable platform capabilities that reduce friction, standardize best practices, and support a modern engineering environment. By building strong tools and infrastructure, this role helps teams deliver faster, with less operational overhead and greater reliability. What You Will Do Develop and maintain platform components, tools, and automation to support product engineering teams Collaborate with engineering teams to understand needs and identify common patterns Create platform-as-a-product offerings that improve productivity and streamline workflows Contribute to architectural decisions and help guide the evolution of the platform, focusing on areas like cloud-native architecture, security, automation, and scalability Promote standards for cloud usage, deployment, infrastructure automation, and operational maturity Share knowledge and mentor others to foster a culture of continuous improvement and technical leadership Work Arrangement This is a hybrid position based in Cebu City. The role requires onsite work at least three times a week.

Role OverviewThe Client Services Manager II plays a pivotal role in motivating, inspiring, and guiding team members toward success. The CSM II fosters a supportive environment, mentoring staff to achieve outstanding results for VBP's clients. This individual spearheads operational excellence while maintaining a hands-on approach to management.Main ResponsibilitiesOversees a team of 20-24 members and manages 7-10 client engagements across various business lines and special project teams.Handles team attrition, absenteeism, and leave management effectively.Conducts progress reviews and collaborates on career development plans with team members.Addresses performance development and management needs efficiently.Provides continuous coaching and constructive feedback to all team members.Implements and reinforces leadership frameworks within the team.Facilitates regular meetings and huddles to discuss improvements and celebrate achievements.Collaborates with Learning & Development and Client Experience teams to conduct training needs analysis.Acts as the primary contact for client engagements, ensuring successful outcomes.Monitors new task transitions and team member promotions to ensure success.Identifies factors contributing to client churn and proactively addresses challenges.Leads client performance reviews and escalations discussions.Manages client-initiated travel requests for team members.Tracks and analyzes key metrics to support team member development and retention.Ensures delivery of service commitments to clients as per contract and SLAs.Encourages team engagement in CSR activities and sustainability initiatives aligned with B Corp certification.Contributes to the development of the VBP Knowledge Tool alongside the Client Experience team. QualificationsDemonstrated experience in a supervisory or comparable role.Outstanding communication and leadership abilities.Strong organizational, decision-making, and time management competencies.Confident and skilled negotiator.Proficiency in managing performance effectively.BenefitsComprehensive HMO coverage up to 500K per incident, including dental and optical benefits.Two weeks of paid time off.

The Backend Platform Engineer position at AMCS Group is based in Cebu City, with a hybrid schedule that includes onsite work at least three times each week. This role is part of the Platform Engineering team in the Philippines and collaborates closely with colleagues worldwide. AMCS Group specializes in sustainability software for industries that manage significant resources. With a presence in 22 countries and a team of over 1,300 professionals, the company focuses on technology that advances a carbon-neutral future. The SaaS solutions from AMCS support more than 5,000 customers in 23 countries, helping organizations increase efficiency and environmental resilience. The company culture emphasizes continuous innovation, global impact, and strong connections among employees, customers, and communities. AMCS values openness, collaboration, and creativity, drawing on its Irish heritage and start-up mindset. Role overview This hands-on engineering role shapes the systems and frameworks that underpin AMCS’s software delivery lifecycle. The position requires regular onsite work in Cebu City and close coordination with a global team. What you will do Design, build, and enhance foundational platforms, tools, and automation systems used by product engineering teams Work across areas such as cloud infrastructure, CI/CD pipelines, developer experience, automation, container orchestration, event streaming, and observability Create scalable, reusable platform capabilities that streamline workflows and help standardize best practices Support a secure, efficient, and modern engineering ecosystem

The Senior HSE Engineer plays a pivotal role in spearheading health, safety, and environmental management across various projects in the GCC region. This position demands a seasoned professional equipped with a wealth of experience in ensuring HSE compliance and executing strategies that align with both company policies and local regulations across all operational sites.Key Responsibilities:• Design and implement comprehensive HSE strategies and plans to promote a safe working environment.• Perform in-depth risk assessments and participate in safety audits across multiple projects.• Guarantee adherence to all relevant health, safety, and environmental legislation and regulations.• Offer technical support and expert guidance to project teams concerning HSE issues.• Oversee incident investigation processes and enforce corrective actions to avert future occurrences.• Track HSE performance metrics and deliver reports highlighting improvements or areas requiring attention.• Organize and facilitate HSE training and awareness programs for employees and contractors.• Cultivate a culture of safety and environmental responsibility throughout the organization.• Collaborate with both internal and external stakeholders to drive continuous advancements in HSE practices.Strategic Contributions:• Assist in shaping the strategic direction of the organization’s HSE policies.• Support upper management in fostering a safety-first culture.• Provide valuable insights and recommendations aimed at enhancing operational safety performance.Personal Development:• Stay abreast of best practices, emerging regulations, and innovative technologies within the HSE sector.• Engage actively in professional development and training initiatives.

Join rise as an ISP Network Engineer, where you will play a vital role in designing, implementing, and maintaining our internet service infrastructure. Your expertise will help us deliver reliable and high-speed connectivity to our customers, ensuring optimal network performance and security.

QIMA seeks a Continuous Improvement Engineer Intern based in Cebu City. This internship centers on helping the team enhance and refine operational processes. Role overview This position provides hands-on experience in process optimization. Interns will assist with ongoing projects aimed at increasing efficiency and improving workflows across various operations. What you will do Support efforts to analyze and streamline existing processes Contribute to initiatives that drive operational improvements Gain exposure to practical methods for increasing efficiency Who this role suits This internship is designed for those interested in learning about process improvement and operational efficiency within a real-world business setting.

Join our dynamic team at rise as a Network Design Engineer, where you'll play a critical role in designing and implementing advanced network solutions. We are looking for a creative and analytical professional who is passionate about technology and eager to contribute to our mission of delivering innovative networking solutions that empower businesses.

Join RISE in our mission to transform internet connectivity across the Philippines. We are dedicated to providing superior services and exceptional support to our business and wholesale partners. Our initiatives, such as GetaFIX and Open Access Network, focus on enhancing connectivity efficiency, setting high standards for reliability and installation speed. We foster a culture of transparency and ownership, empowering our team members to surpass expectations and collectively advance the digital landscape of the nation.As a Software Engineer specializing in Data Analytics, you will play a vital role in developing our information systems utilized by our global staff. Aligning with RISE's mission, you will enhance the overall customer experience by delivering outstanding internet services and positively impacting our partners and the industry.

RISE is dedicated to transforming the digital landscape of the Philippines by enhancing internet connectivity and providing outstanding support to our business and wholesale partners. We prioritize service efficiency through initiatives such as GetaFIX and Open Access Network, setting the standard for reliability and quick installations. Our company culture is anchored in transparency and accountability, empowering team members to exceed expectations as we work together to elevate our nation's digital infrastructure.As a Data Engineer, you will play a pivotal role in developing our global information system utilized by our staff. At RISE, we strive to enhance the internet experience for the Philippines, focusing on delivering exceptional services and fostering positive impacts on our partners and the industry as a whole.

AMCS Group is seeking an AI Engineer to join the team in Cebu City. This hybrid role requires onsite presence at least three days per week. The position centers on designing, developing, and deploying AI and machine learning solutions that streamline business processes and support strategic projects within a newly formed team. Role overview The AI Engineer will work on building and integrating AI/ML systems, focusing on both architecture and hands-on development. The work involves cross-platform integration, particularly with Azure and GCP. The team values a proactive approach, strong work ethic, and a collaborative mindset. Expect to contribute to a culture that values continuous improvement and teamwork. What you will do Design, develop, and deploy AI/ML solutions to support business goals Collaborate with team members to create scalable AI platforms Integrate solutions across Azure and GCP environments Promote best practices and a culture of continuous improvement Requirements Extensive experience with AI technologies and machine learning models Strong background in Software and Data Engineering Proven track record implementing machine learning models in applications Familiarity with Azure and GCP for cross-platform integration Ability to work onsite in Cebu City at least three days per week Commitment to collaboration and a high-performing team environment