Customer Success Engineer - UK

About AvePointAt AvePoint, we believe in transcending the conventional boundaries of data security, governance, and resilience. As the worldwide leader in these domains, we empower organizations globally to collaborate securely and efficiently. Over 25,000 clients trust the AvePoint Confidence Platform to safeguard and optimize their critical data across pop…

About AvePointAt AvePoint, we are the global leader in data security, governance, and resilience. Our mission goes beyond traditional solutions to establish a solid data foundation, empowering organizations to collaborate with confidence. With over 25,000 customers globally, our AvePoint Confidence Platform is trusted to prepare, secure, and optimize critical data across Microsoft, Google, Salesforce, and other collaboration environments. Our extensive global channel partner program features around 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more about us at www.avepoint.com.We are dedicated to investing in our people. Our culture of agility, passion, and teamwork empowers you to shape your career, make a significant impact, and take ownership of your future. Unleash the power of you!Your Role:The Customer Success Engineer will act as a crucial technical resource within our Customer Success Team. This role involves close collaboration with the team to facilitate customer engagements, focusing on adoption, enablement, configurations, technical recommendations, and utilization advice.Key Responsibilities:Collaborate with team members to implement digital customer engagement strategies, including technical product health checks, and value-driven customer engagements during onboarding, alongside proactive outreach through calls and emails.Engage customers showing low product adoption proactively, assisting them in deploying value-added use cases.

Customer Success Specialist (Hybrid – Cebu)Ready to elevate your career?As a Customer Success Manager (CSM) at AMCS, you'll be a trusted advisor and strategic partner to our customers throughout the APAC region. Your mission is to maximize customer value from AMCS solutions, driving adoption, retention, and growth. You will proactively engage with key stakeholders, analyze accounts to uncover business priorities, and pinpoint opportunities for expansion. This role is crucial in aligning AMCS capabilities with customer objectives, fostering enduring partnerships, and delivering measurable outcomes.Why Choose AMCS?At AMCS, we offer more than just jobs—we provide purpose-driven careers. Join a rapidly growing, innovative company that is transforming how industries manage resources, minimize waste, and streamline operations. Our culture emphasizes connection—to our mission, our customers, and each other. We nurture a collaborative, entrepreneurial environment where your ideas and contributions are valued.In the ANZ region, you will report directly to the Director of Customer Success, playing a pivotal role in steering the next phase of strategic growth. AMCS has made targeted acquisitions that position us as the market leader in Performance Sustainability across ANZ, and you will be at the forefront of expanding our presence, deepening customer relationships, and unlocking new opportunities in ESG, EHS, and operational excellence.What’s in Store for You?Hybrid work setup (3 days onsite in Cebu, 2 days remote)Health insurance from Day 1 (for you + 3 dependents)Complimentary food & coffee onsite (fuel for your creativity!)Convenient shuttle service for easy commutes25 days of leave (yes, you read it correctly)Career advancement within a global team that values innovation and collaborationYour Responsibilities1. Customer Engagement & Relationship ManagementAct as the primary contact for assigned accounts, cultivating deep relationships with decision-makers and influencers.Conduct regular Executive Business Reviews (EBRs) to align AMCS solutions with customer goals and demonstrate ROI.Develop multi-threaded relationships across customer organizations to enhance engagement and mitigate churn risk.

Join our dynamic team as a Customer Service Representative in Cebu City! At tasq-work, we are seeking motivated individuals who are passionate about providing outstanding service to our valued clients. You will utilize your effective communication skills and problem-solving abilities to enhance customer satisfaction and build lasting relationships.Key Responsibilities:Respond to customer inquiries in a timely and professional manner via phone, email, and chat.Resolve issues and complaints efficiently, prioritizing first-call resolution.Keep accurate records of all customer interactions and transactions.Work collaboratively with team members to refine customer service processes.Provide detailed product and service information to help customers meet their needs.Proactively seek opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.

Start Date: May 4, 2026Work Arrangement: On-site in Metro Cebu (Cebu City, Cebu, Philippines) Role overview The Spanish Bilingual Customer Service Representative acts as a central contact for customers, handling questions and resolving concerns. Every interaction shapes the overall customer experience and reflects the company’s commitment to service. Main responsibilities Respond to customer inquiries by phone and email, providing accurate and timely information. Handle sensitive or complex situations with professionalism and courtesy. Prepare reports that summarize customer activity and feedback. Develop in-depth knowledge of company products and services to better assist customers. Address client requests in a friendly and efficient way. Maintain detailed records of customer questions and their resolutions.

ABOUT LONE WOLFLone Wolf is dedicated to transforming the real estate landscape by simplifying transactions through a fully digital lead-to-close experience for agents, brokers, and their clients. With over three decades of industry evolution, we remain steadfast in our commitment to support real estate professionals from the very beginning.We believe in the power of diversity and welcome talent from all walks of life. Our mission is to celebrate individuality while fostering common ground and relationships within our organization, and we invite you to join us in this journey.JOB SUMMARY:As a Customer Support Associate, you will deliver exceptional technical assistance and troubleshooting to our customers through phone, email, and chat channels. You will guide customers on product features, functionalities, and address any support inquiries they may have. Conflict resolution and escalation management will also be part of your role. Ideal candidates are those who are passionate about customer service and are dedicated to providing a Human, Easy, and Smart experience.

Join our dynamic team as a Customer Service Representative for a rapidly expanding account in Cebu City! In this role, you will provide outstanding service to our valued clients through exceptional communication, adept problem-solving skills, and effective customer profiling.Key Responsibilities:Respond to customer inquiries promptly and professionally via phone, email, and chat.Resolve customer issues and complaints with a strong focus on first-call resolution.Maintain accurate and detailed records of customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers.Proactively identify opportunities to improve the customer experience.Meet or exceed individual and team performance metrics.

tasq-work is looking for a Mandarin Bilingual Customer Service Representative to join the team onsite in Cebu City. This role begins on May 22, 2026, and requires in-person work at the Cebu office. The position is ideal for those who communicate fluently in both Mandarin and English and who approach customer support with patience and attention to detail. Key Responsibilities Answer customer questions by phone and email, providing clear and timely information. Address sensitive or complex concerns with professionalism and respect. Assist in preparing reports that document customer interactions and feedback. Develop a thorough understanding of company products and services to better serve clients. Deliver warm, positive service to ensure each client feels valued. Maintain accurate records of customer inquiries and resolutions. Work Details Location: Cebu City, Cebu, Philippines This is a 100% onsite position. Remote or hybrid work is not available. Start date: May 22, 2026

The NOC Monitoring Engineer plays a critical role in ensuring the reliability and efficiency of our network infrastructure. You will be responsible for monitoring, maintaining, and troubleshooting various network systems to minimize downtime and optimize performance. This position demands a strong technical background, excellent problem-solving abilities, and the capacity to thrive in a dynamic, 24/7 operational environment.Key ResponsibilitiesMonitoring & Incident ManagementUtilize advanced monitoring tools such as SolarWinds, PRTG, Nagios, and Zabbix to oversee network infrastructure, systems, and applications.Quickly identify, diagnose, and rectify network issues, escalating more complex problems to senior engineers as needed.Respond promptly to alerts and incidents in alignment with established Service Level Agreements (SLAs) and prioritization protocols.Conduct thorough root cause analyses on recurring incidents and implement effective preventive measures.Meticulously document all incidents, actions taken, and resolutions in the ticketing system.Network OperationsEnsure high availability and optimal performance of network infrastructure across the enterprise.Conduct regular health checks on network devices including routers, switches, firewalls, wireless controllers, and load balancers.Monitor bandwidth utilization and participate in capacity planning efforts.Execute network modifications during scheduled maintenance windows.Keep network documentation and diagrams current and accurate.System AdministrationOversee server performance, disk space management, and application availability.Perform essential system administration tasks on both Windows and Linux servers.Monitor backup systems and ensure the successful completion of scheduled backups.Collaborate with vendors and service providers to resolve issues efficiently.Communication & ReportingProvide timely updates to stakeholders during incidents to ensure transparency.Prepare and disseminate daily, weekly, and monthly performance reports.Engage in shift handover meetings to guarantee operational continuity.Maintain professional communication with both technical and non-technical personnel.

Join our rapidly expanding team at tasq-work as a Customer Service Representative in Cebu City! In this role, you will be pivotal in delivering outstanding service to our valued clients through effective communication, adept problem-solving skills, and thorough customer profiling.Key Responsibilities:Provide timely and professional responses to customer inquiries via phone, email, and chat.Efficiently resolve customer issues and complaints with an emphasis on first-contact resolution.Maintain accurate and detailed records of customer interactions.Work collaboratively with team members to enhance customer service processes.Offer product and service information to assist customers effectively.Proactively identify opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.

Join our dynamic team at tasq-work as a Customer Service Call Center Agent in Cebu City! We are seeking enthusiastic individuals who are passionate about providing outstanding service to our valued clients. In this role, you will utilize your excellent communication skills and problem-solving abilities to address customer needs effectively.Key ResponsibilitiesProvide prompt and professional responses to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with an emphasis on achieving first-call resolution.Maintain detailed and accurate records of all customer interactions.Collaborate with team members to enhance customer service processes.Deliver product and service information to assist customers effectively.Proactively seek opportunities to improve the overall customer experience.Achieve or surpass individual and team performance metrics.

Join our dynamic team at tasq-work as a Customer Service Representative specializing in auto insurance in Cebu City. In this role, you will provide outstanding service to our valued clients through effective communication, adept problem-solving skills, and thorough customer profiling.Key Responsibilities:Promptly and professionally address customer inquiries through phone, email, and chat channels.Resolve customer issues and complaints with an emphasis on first-call resolution.Keep detailed and accurate records of customer interactions.Work collaboratively with team members to enhance customer service processes.Offer product and service information to assist customers in meeting their needs.Identify opportunities to improve the overall customer experience proactively.Achieve or exceed set individual and team performance targets.

Join Our Team as a DevOps Platform Engineer (Hybrid – Cebu)Is it time to take your career to the next level? We are on the lookout for an exceptionally talented and driven Software Engineer to become a member of our Platform Engineering team. In this pivotal role, you will be integral in designing, constructing, and consistently enhancing the essential platforms, tools, and automation that empower our product engineering teams to deliver software efficiently, securely, and at scale. This position requires hands-on engineering skills where you will directly impact the systems and frameworks that form the backbone of our organization’s software delivery lifecycle.You will engage across various domains, encompassing cloud infrastructure, CI/CD pipelines, developer experience, automation, container orchestration, event streaming, and observability. Your primary focus will be on developing robust, reusable, and scalable platform capabilities that minimize friction, standardize best practices, and bolster a contemporary engineering ecosystem. By equipping teams with thoughtfully designed tools and infrastructure, you will play a crucial role in accelerating delivery, lowering operational overhead, and enhancing reliability across the organization.Alongside delivering top-tier platform solutions, you will collaborate closely with engineering teams to grasp their requirements, recognize common patterns, and create platform-as-a-product offerings that enhance productivity and refine engineering workflows. You will be expected to strategically consider platform evolution, contribute to architectural decisions, and help shape our future trajectory in areas such as cloud-native design, security by default, automation-first delivery, and scalable operational practices.This role also presents an opportunity to influence and elevate engineering excellence throughout the organization. You will assist in establishing standards for cloud utilization, deployment methodologies, infrastructure automation, and operational maturity. Through collaboration, advocacy, and mentorship, you will help cultivate a culture of continuous improvement, knowledge sharing, and technical leadership.Why Choose AMCS?We’re not just another technology company—we are on a mission to foster sustainability. Based in Ireland, AMCS is a global leader in SaaS, supporting businesses in minimizing waste and carbon emissions. With over 1,300 team members across 22 countries, we are developing solutions that have a meaningful impact on the planet and its people.What We Offer:Hybrid work model (3 days onsite in Cebu, 2 days remote)Comprehensive health insurance from Day 1 (for you and 3 dependents)Complimentary food and coffee onsite (because your energy matters!)Shuttle service for convenient commuting25 days of leave (yes, you read that correctly)Opportunities for career advancement in a global team

Role OverviewAs the Client Onboarding Manager, you will play a crucial role in delivering a smooth and outstanding onboarding journey for our new clients. Your efforts will foster strong relationships from the very first interaction, laying the groundwork for their long-term success. In this position, you will guide clients and their teams through the initial engagement stages, ensuring they feel appreciated, understood, and confident in our offerings.Key Responsibilities:Oversee the complete onboarding process for new clients, ensuring all required documentation and procedures are executed accurately and efficiently.Establish and nurture strong relationships with clients, serving as their primary contact during the onboarding phase.Engage in client activities such as Business Discovery Tours, Client Conferences, and other client site visits.Identify and implement opportunities for enhancing the onboarding process, ensuring it remains smooth and efficient.Provide training and support to clients and team members, ensuring a thorough understanding of systems and processes.Gather and analyze client feedback to pinpoint areas for improvement and ensure satisfaction.Conduct Partnering for Performance sessions with both clients and team members to address any initial challenges during onboarding.Create a positive and engaging work atmosphere for team members, ensuring our core values are upheld and fundamentals are regularly observed.Lead and support newly onboarded frontline team members.

About the Position:Join AvePoint as a Channel Solutions Engineer, where your expertise will be pivotal in supporting our sales team as a technical lead throughout the sales lifecycle. In this role, you will engage in a consultative manner, assisting in the effective closing of new deals through technical presentations and pre-sales support for our partners and customers.You will become a key technical resource, gaining in-depth knowledge of our software and services to educate customers, build consensus, and showcase how we can address their cloud concerns, including Microsoft 365 and Google solutions.This position is ideal for individuals eager to leverage their technical knowledge and customer-facing abilities in a fast-paced tech environment. Experience the thrill of being a pre-sales professional with cutting-edge software solutions while receiving ongoing training and mentorship to ensure your success as a sales engineer.Key Responsibilities:Deliver engaging presentations and demonstrations of AvePoint's product offerings, tailored to the objectives of partners and customers, both remotely and on-site.

About InfoTrustInfoTrust is a globally recognized, privately-owned consulting and solutions agency committed to harnessing the potential of data to enhance marketing performance and accelerate business growth. Our expertise lies in digital analytics, media enablement, and privacy-focused solutions that empower the world's leading brands to refine their marketing strategies. Our work culture is founded on principles of passion, ownership, diversity, trust, respect, and continuous development—values that have garnered us numerous 'best places to work' accolades, including a Great Place to Work certification.About this RoleWe are excited to welcome an Associate Full-Stack Engineer to our lean yet high-impact engineering team at Tag Inspector, a leading InfoTrust product specializing in digital data privacy and governance for over a decade. In this role, you will go beyond basic task management to engage in forensic debugging, maintain cloud-native infrastructures, and play a pivotal role in modernizing our core global SaaS platform.Responsibilities:Maintain & Modernize: Enhance our AWS-based product while progressively transitioning features to a new, cloud-agnostic architecture.Forensic Debugging: Diagnose root causes in legacy logic by analyzing code history and proposing long-term architectural solutions instead of quick fixes.Feature Development: Design, test, and deploy responsive front-end components using Vue.js, alongside robust backend services in Python.Collaborative Support: Take full ownership of maintenance tickets and QA tasks, acting as a force multiplier for senior architects.

Join our dynamic team at Speechify as a Software Engineer specializing in Data Infrastructure & Acquisition. In this role, you will work on building and optimizing systems that manage data flow and acquisition processes, ensuring efficiency and reliability. You will collaborate with cross-functional teams to innovate and implement cutting-edge solutions that enhance our data capabilities.

Job Title: Lead Quality Engineer – Automation About InfoTrust InfoTrust is a premier global consulting and solutions agency focused on harnessing data to enhance marketing performance and propel business growth. We excel in digital analytics, media enablement, and privacy-centric solutions that empower some of the world's largest brands to refine their marketing strategies. Our organizational culture thrives on passion, ownership, diversity, trust, respect, and continuous improvement—principles that have garnered us numerous accolades as one of the 'best places to work', including a Great Place to Work certification and recognition as the #1 workplace in Ohio. About the Role We are on the lookout for a Lead Quality Engineer – Automation who will spearhead and expand our quality engineering initiatives from the ground up. As our inaugural QA/QE hire in India, you will be responsible for defining the automation strategy, establishing best practices, and implementing scalable testing frameworks to ensure the reliability, performance, and integrity of our SaaS solutions. This is a high-impact and autonomous role where you will not only execute tests but also play a pivotal role in embedding quality within our engineering culture. If you excel in ownership, enjoy tackling complex technical challenges, and aspire to lay the groundwork for something significant, this position is tailored for you. What You’ll Do Develop & Lead Automation Strategy Design, develop, and maintain scalable automation frameworks for functional, regression, API, and performance testing. Establish QA best practices, standards, and processes across teams. Champion an automation-first quality strategy while continuously enhancing test coverage and reliability. Engineering & Technical Execution Create automated test suites utilizing tools such as Selenium, PyTest, Cypress, Playwright, or similar technologies. Integrate automated testing into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps). Conduct API testing using tools like Postman, REST Assured, or comparable frameworks. Validate and query data across SQL and NoSQL databases to support test scenarios and troubleshooting. Collaborate with engineering teams to ensure quality across microservices and cloud-native architectures (AWS, Azure, or GCP). Collaboration & Quality Advocacy Work closely with Product, Engineering, and DevOps teams to embed quality throughout the Software Development Life Cycle (SDLC).

Role Overview AvePoint is hiring a Salesforce Support Engineer in Cebu, Philippines. This position focuses on delivering Level 1 and Level 2 support for clients using Salesforce. The role involves identifying, troubleshooting, and resolving reported issues, while serving as a primary contact for client questions related to specific projects. Collaboration with the Research & Development team is a regular part of the job, especially during initial investigations of technical problems. Main Responsibilities Act as the main contact for project-related client questions, taking responsibility for issues and ensuring they are resolved. Develop and maintain strong relationships with project stakeholders to support high customer satisfaction during support and maintenance work. Manage pressure and shifting priorities, meeting tight deadlines and handling unexpected challenges with professionalism.

Join CallTek, a global frontrunner in white-label technical support, serving technology operators across the globe for more than two decades. With a workforce exceeding 10,000 across nine countries, we provide around-the-clock engineering, software development, customer support, and field services. Our solutions are fortified by industry-leading security certifications and cutting-edge AI technology, ensuring secure and efficient support for our partners. Embark on a rewarding career journey with us!Address and resolve escalated technical issues from Tier I Support, ensuring thorough troubleshooting and prompt solutions.Collaborate with Engineering teams to identify, document, and rectify product or system defects.Perform comprehensive analysis and research on recurring customer issues to devise long-term solutions and best practices.Provide technical guidance and training to Tier I engineers, enhancing their troubleshooting and customer support capabilities.Keep detailed records of issues, resolutions, and customer feedback within the support ticketing system.Assist in creating and updating technical documentation, FAQs, and internal knowledge base articles.Remain informed about product updates, system changes, and industry trends to guarantee accurate and effective support delivery.