Customer Support Associate at Lone Wolf | Cebu

ABOUT LONE WOLFLone Wolf is dedicated to transforming the real estate landscape by simplifying transactions through a fully digital lead-to-close experience for agents, brokers, and their clients. With over three decades of industry evolution, we remain steadfast in our commitment to support real estate professionals from the very beginning.We believe in the…

Join our dynamic team as a Customer Service Representative in Cebu City! At tasq-work, we are seeking motivated individuals who are passionate about providing outstanding service to our valued clients. You will utilize your effective communication skills and problem-solving abilities to enhance customer satisfaction and build lasting relationships.Key Responsibilities:Respond to customer inquiries in a timely and professional manner via phone, email, and chat.Resolve issues and complaints efficiently, prioritizing first-call resolution.Keep accurate records of all customer interactions and transactions.Work collaboratively with team members to refine customer service processes.Provide detailed product and service information to help customers meet their needs.Proactively seek opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.

Join our dynamic team as a Customer Service Representative for a rapidly expanding account in Cebu City! In this role, you will provide outstanding service to our valued clients through exceptional communication, adept problem-solving skills, and effective customer profiling.Key Responsibilities:Respond to customer inquiries promptly and professionally via phone, email, and chat.Resolve customer issues and complaints with a strong focus on first-call resolution.Maintain accurate and detailed records of customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers.Proactively identify opportunities to improve the customer experience.Meet or exceed individual and team performance metrics.

Role OverviewAs a Technical Support Associate (TSA) specializing in Paraplanning at vbp, your primary objective will be to leverage your technical knowledge to enhance the capabilities of our Paraplanners. You will deliver essential training, coaching, and support on various technical projects as instructed by your Line Manager.The TSA role may also serve as an extension to billable client roles, similar to the previous ‘Universal Role’. When appointed to this role, you will adhere to the Universal KPIs for the duration of that assignment, which is typically capped at three months.Key Responsibilities:Oversee the internal support channel, VBP Assist, to deliver real-time assistance.Manage various channels and projects efficiently.Conduct technical development coaching sessions with Frontline Team Members.Assist Line Managers and Frontline Team Members in identifying skill gaps and facilitating team upskilling initiatives.Support both internal and client-focused projects as directed by Technical Leads.Collaborate with Technical and Learning & Development teams to create, support, and review training and development plans.Provide assistance with Technical Requests from the Technical Team.Work collaboratively with other departments on training, development, and projects.Complete administrative tasks as assigned, which may include maintaining work trackers and utilizing platforms like Asana.Participate in ongoing Continuing Professional Development (CPD) activities aligned with VBP’s CPD policy.Universal AssignmentsAs directed by the Line Manager, you may occasionally be responsible for completing assignments in a Universal role, which will be determined by demand.

Dedale Intelligence delivers strategic intelligence services to the technology sector, working with investors and corporations across North America and Europe. The team includes over 100 research analysts and planners, supported by a network of more than 10,000 market professionals. Dedale’s specialty lies in B2B Software due diligence, and the company benefits from the guidance of experienced mentors, including well-known tech founders and investors. The company values a diverse team, bringing together professionals from backgrounds including American, Chinese, Filipino, French, Moroccan, Latvian, and Lebanese. Leadership includes individuals with experience at firms such as McKinsey and BCG, and an advisory board of investors and entrepreneurs from major private equity and growth equity funds. Dedale is committed to building a high-performing Customer Success team with strong academic and professional credentials, united by an interest in technology and investment. Role overview The Content Engagement Associate, based in Cebu, will interact with clients via Dedale’s Lighthouse platform. The role focuses on understanding client behavior, sharing relevant content, and supporting a positive user experience. Main responsibilities Monitor and analyze client usage of the Lighthouse platform, tracking content access and engagement metrics. Identify trends in client activity to provide tailored content recommendations that match their interests and needs. Keep clients informed about new content, platform features, and events through regular emails and newsletters. Collaborate with internal teams to address client questions and concerns, ensuring prompt solutions. Resolve platform-related issues to maintain client satisfaction and ensure a smooth user experience.

Customer Success Specialist (Hybrid – Cebu)Ready to elevate your career?As a Customer Success Manager (CSM) at AMCS, you'll be a trusted advisor and strategic partner to our customers throughout the APAC region. Your mission is to maximize customer value from AMCS solutions, driving adoption, retention, and growth. You will proactively engage with key stakeholders, analyze accounts to uncover business priorities, and pinpoint opportunities for expansion. This role is crucial in aligning AMCS capabilities with customer objectives, fostering enduring partnerships, and delivering measurable outcomes.Why Choose AMCS?At AMCS, we offer more than just jobs—we provide purpose-driven careers. Join a rapidly growing, innovative company that is transforming how industries manage resources, minimize waste, and streamline operations. Our culture emphasizes connection—to our mission, our customers, and each other. We nurture a collaborative, entrepreneurial environment where your ideas and contributions are valued.In the ANZ region, you will report directly to the Director of Customer Success, playing a pivotal role in steering the next phase of strategic growth. AMCS has made targeted acquisitions that position us as the market leader in Performance Sustainability across ANZ, and you will be at the forefront of expanding our presence, deepening customer relationships, and unlocking new opportunities in ESG, EHS, and operational excellence.What’s in Store for You?Hybrid work setup (3 days onsite in Cebu, 2 days remote)Health insurance from Day 1 (for you + 3 dependents)Complimentary food & coffee onsite (fuel for your creativity!)Convenient shuttle service for easy commutes25 days of leave (yes, you read it correctly)Career advancement within a global team that values innovation and collaborationYour Responsibilities1. Customer Engagement & Relationship ManagementAct as the primary contact for assigned accounts, cultivating deep relationships with decision-makers and influencers.Conduct regular Executive Business Reviews (EBRs) to align AMCS solutions with customer goals and demonstrate ROI.Develop multi-threaded relationships across customer organizations to enhance engagement and mitigate churn risk.

Start Date: May 4, 2026Work Arrangement: On-site in Metro Cebu (Cebu City, Cebu, Philippines) Role overview The Spanish Bilingual Customer Service Representative acts as a central contact for customers, handling questions and resolving concerns. Every interaction shapes the overall customer experience and reflects the company’s commitment to service. Main responsibilities Respond to customer inquiries by phone and email, providing accurate and timely information. Handle sensitive or complex situations with professionalism and courtesy. Prepare reports that summarize customer activity and feedback. Develop in-depth knowledge of company products and services to better assist customers. Address client requests in a friendly and efficient way. Maintain detailed records of customer questions and their resolutions.

This hybrid role in Cebu City focuses on vigilance reporting for medical devices, with an immediate start date. During the probationary period, work will be on-site, transitioning to a hybrid setup afterward. The position supports voice-based operations and follows an 8 PM to 5 AM shift, Monday through Friday, with weekends off. Role overview The Vigilance Reporting Associate prepares and submits Medical Device Reports (MDRs), manages product safety documentation, and ensures compliance with industry regulations. This role also generates monthly vigilance reports for the EMEA region, processes Individual Case Safety Reports (ICSRs), and handles case triage for drug safety activities. Managing customer complaints and assessing MDR reportability are core aspects of the position. Requirements Bachelor’s degree in Nursing, Biology, Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial or Mechanical Engineering, or a related science or technology field Minimum of 2 years drafting vigilance reports for medical devices in a shared services, BPO, or call center setting Strong written English communication skills Good understanding of ISO 13485 and USA Medical Device Regulations Key responsibilities Prepare and submit MDRs, review product safety literature, and maintain complaint documentation to meet compliance standards Generate monthly vigilance reports for EMEA region safety monitoring Process ICSRs and handle case triage for drug safety Manage customer complaints and assess MDR reportability, ensuring compliance with applicable standards Work arrangement Hybrid setup (on-site during probationary period) Location: Cebu City, Cebu, Philippines Voice support 8 PM – 5 AM shift, Monday to Friday (weekends off) Immediate start date

tasq-work is looking for a Mandarin Bilingual Customer Service Representative to join the team onsite in Cebu City. This role begins on May 22, 2026, and requires in-person work at the Cebu office. The position is ideal for those who communicate fluently in both Mandarin and English and who approach customer support with patience and attention to detail. Key Responsibilities Answer customer questions by phone and email, providing clear and timely information. Address sensitive or complex concerns with professionalism and respect. Assist in preparing reports that document customer interactions and feedback. Develop a thorough understanding of company products and services to better serve clients. Deliver warm, positive service to ensure each client feels valued. Maintain accurate records of customer inquiries and resolutions. Work Details Location: Cebu City, Cebu, Philippines This is a 100% onsite position. Remote or hybrid work is not available. Start date: May 22, 2026

Join Us as a Retail AssociateAt Love, Bonito, we are more than just a leading womenswear brand in Southeast Asia; we are a community dedicated to empowering women through style. Founded in 2010 in Singapore, we have transformed from an online startup into a vibrant multi-channel business with over 20 stores across Asia and a robust online presence.As we embark on our next growth phase, we are seeking passionate individuals to join our team as Retail Associates. This role is pivotal in connecting with our customers and bringing our mission to life.Why Work with Us?Purpose-Driven Performance: Be part of a world-class Asian brand with global aspirations. We uphold high standards, driven by purpose and integrity, and we invite you to join us in creating impactful customer experiences.Real Growth Opportunities: Our dynamic and fast-paced environment requires quick learners who are eager to step outside their comfort zones. If you thrive in a challenging environment, you will find your place here.A Culture that Values You: We foster a no-corporate-BS culture where empathy and individuality are celebrated. Teamwork and collaboration are essential, as we believe we go further together.By joining Love, Bonito, you will play a crucial role in shaping the future of Asian brands, starting from our home in Southeast Asia.

Role OverviewAs a Technical Support Associate (TSA) within our Client Services team, your primary objective will be to leverage your technical expertise to provide outstanding support to our Financial Planning Assistants. This includes delivering training, coaching, and managing projects as instructed by your Line Manager.The TSA role also provides an opportunity to support billable client roles, akin to the previous ‘Universal Role’. Should a TSA be called upon to fulfill the requirements of this Universal role, they will adopt the associated KPIs during that period.Universal assignments will be determined based on demand and the Technical Support Manager's discretion, with each assignment lasting no longer than three months.Main Responsibilities:Oversee the internal support channel, VBP Assist, to offer real-time assistance.Manage various channels and projects effectively.Conduct technical development coaching sessions for Frontline Team Members.Assist Client Service Managers (CSM) and Frontline Team Members in identifying skill gaps and collaborating with managers to facilitate upskilling.Participate in both internal and external projects as directed by Technical Leads.Offer support with Technical Requests directed to the Technical Team.Work collaboratively with other departments in training, development, and project initiatives.Perform administrative tasks as directed, which may include maintaining work trackers and using platforms like Asana.Universal Assignments:When requested by the Line Manager, key responsibilities may include:Completing all assigned tasks related to client assignments.Preparing for pre/post-implementation, lodgement, compliance checks, and other ad-hoc tasks.Adapting to various assignments based on differing preferences and licensee standards.Providing support to colleagues when assigned to practices with existing team members.Assisting with the VBP assist channel.Contributing to process improvement documentation.

Join our rapidly expanding team at tasq-work as a Customer Service Representative in Cebu City! In this role, you will be pivotal in delivering outstanding service to our valued clients through effective communication, adept problem-solving skills, and thorough customer profiling.Key Responsibilities:Provide timely and professional responses to customer inquiries via phone, email, and chat.Efficiently resolve customer issues and complaints with an emphasis on first-contact resolution.Maintain accurate and detailed records of customer interactions.Work collaboratively with team members to enhance customer service processes.Offer product and service information to assist customers effectively.Proactively identify opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.

Join our dynamic team at tasq-work as a Customer Service Call Center Agent in Cebu City! We are seeking enthusiastic individuals who are passionate about providing outstanding service to our valued clients. In this role, you will utilize your excellent communication skills and problem-solving abilities to address customer needs effectively.Key ResponsibilitiesProvide prompt and professional responses to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with an emphasis on achieving first-call resolution.Maintain detailed and accurate records of all customer interactions.Collaborate with team members to enhance customer service processes.Deliver product and service information to assist customers effectively.Proactively seek opportunities to improve the overall customer experience.Achieve or surpass individual and team performance metrics.

Nagarro is seeking a detail-oriented and analytical Senior Custom Analyst to join our dynamic team in Cebu. In this pivotal role, you will leverage your analytical skills to support our operations and enhance our service offerings. Your ability to interpret data and provide actionable insights will play a crucial role in driving our business forward.This is an exciting opportunity for you to advance your career in a fast-paced environment while being part of a globally recognized company.

Join our dynamic team at tasq-work as a Customer Service Representative specializing in auto insurance in Cebu City. In this role, you will provide outstanding service to our valued clients through effective communication, adept problem-solving skills, and thorough customer profiling.Key Responsibilities:Promptly and professionally address customer inquiries through phone, email, and chat channels.Resolve customer issues and complaints with an emphasis on first-call resolution.Keep detailed and accurate records of customer interactions.Work collaboratively with team members to enhance customer service processes.Offer product and service information to assist customers in meeting their needs.Identify opportunities to improve the overall customer experience proactively.Achieve or exceed set individual and team performance targets.

tasq-work is seeking a Senior Vigilance Reporting Associate to support medical device safety and regulatory compliance. This hybrid position is based in Cebu City, with onsite work required during the probationary period. The role centers on vigilance reporting for medical devices, including voice support responsibilities. Work Arrangement Hybrid schedule (onsite presence required during probation) Location: Cebu City, Cebu, Philippines Schedule 8PM to 5AM Monday through Friday (weekends off) Start Date ASAP Main Responsibilities Adverse Event Case Processing: Collect, enter, and manage safety reports, ensuring accuracy and timely completion. Medical Coding & Narratives: Validate MedDRA coding and prepare thorough clinical narratives for each case. Regulatory Compliance: Submit Individual Case Safety Reports (ICSRs) to health authorities, meeting all legal deadlines and requirements. Quality Review: Conduct quality checks and participate in audits to maintain compliance standards. Mentorship: Provide guidance and share best practices with junior associates in pharmacovigilance. Requirements Bachelor’s degree in Nursing, Biology, Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial or Mechanical Engineering, or a related science or technology field preferred Minimum of 3 years of experience writing vigilance reports for medical devices Excellent written English communication skills Strong knowledge of ISO 13485 and USA Medical Device Regulations preferred

Join Rentokil Initial as a Pest Control TechnicianAt Rentokil Initial, we are a global leader in business services, employing over 68,400 dedicated professionals across 91 countries. Our mission is to enhance lives by providing top-notch pest control solutions and hygiene services. We pride ourselves on our commitment to training, innovation, and technology, ensuring that our colleagues and customers receive the best possible support. Our culture emphasizes equality and fairness, allowing everyone to thrive in a collaborative environment. We embody our core values of Service, Relationships, and Teamwork, as recognized by our colleagues worldwide.Awards and RecognitionRentokil Initial Philippines is proud to be ranked among the top three most engaged workplaces in the country, as highlighted in the Korn Ferry Employee Engagement Awards 2018, and we received the Philippine Best Employer Brand Award in 2019.Learn more about us at careers.rentokil-initial.comYour Role and ResponsibilitiesDeliver exceptional pest control treatments and insightful recommendations to our valued customers.Provide constructive feedback to management regarding customer service concerns.Maintain all company equipment, tools, mobile devices, vehicles, and other work-related items in excellent condition.Efficiently plan and execute your route to ensure timely service at all treatment locations.Manage chemical usage and other pest control materials responsibly and effectively.Adhere to standard operating procedures for warehouse management, stock inventory, disposal processes, and issuance of supplies.Qualifications RequiredValid Professional Driver's License (Restrictions 1, 2, 3) and the ability to drive a 4-wheel vehicle or motorcycle.Completion of a college degree or vocational course; a background in Agriculture or a related field is a plus.A quick learner who can work independently with minimal supervision.Strong communication skills and a customer-oriented mindset.Openness to training for professional development.Willingness to work the night shift.Both male and female candidates are encouraged to apply.Benefits of Joining Our TeamWe offer a comprehensive benefits package starting from your first day, which includes:Health Maintenance Organization (HMO) coverageGroup Personal Accident InsuranceGroup Term Life InsurancePaid non-working holidays13th Month PayAdditionally, after six months of continuous employment and successful performance evaluations, you will have access to:Annual salary increasesVacation LeaveSick Leave (with cash conversion)

tasq-work seeks a Senior Complaints Analyst to support medical device customers from Cebu City. This hybrid position begins with onsite work during probation, then shifts to a mix of onsite and remote work. The role centers on voice-based customer support, with shifts running from 8PM to 5AM, Monday through Friday. Weekends are off. The start date is as soon as possible. Key Responsibilities Manage and resolve complex complaints related to medical devices, using advanced tools and established processes to address issues thoroughly and efficiently. Draft clear, empathetic responses to customer concerns, maintaining high standards for service and professionalism. Keep detailed records for each complaint, ensure accurate data management, and prepare reports that contribute to process improvements. Requirements Experience in complaint handling or customer support, preferably in medical devices or other regulated sectors. Strong logical thinking and problem-solving abilities. Excellent communication skills, both written and verbal. Ability to work independently and manage multiple priorities. Work Environment Collaborative team culture that values growth and advancement. Workload may fluctuate and can be demanding at times.

Work Environment: This role is based onsite in Cebu, providing an engaging and collaborative work atmosphere.Account/Category/Campaign: OperationsEssential Qualifications:Background in travel is highly preferred.Experience level is not a barrier; we welcome all applicants.Core Responsibilities:Leadership: Oversee team recruitment, training, scheduling, and performance assessments.Operational Management: Supervise and enhance daily production workflows and processes to drive efficiency.Compliance & Safety: Uphold company policies, industry standards, and safety protocols.Performance Metrics: Monitor KPIs and compile reports to assess operational effectiveness.Resource Oversight: Manage inventory, supplies, and maintenance of equipment.

Role Overview Position: Workforce Management Executive Location: Cebu City, Cebu, Philippines (100% onsite) Start Date: ASAP Shift: Midshift Account Type: Support Main Responsibilities Maintain and update headcount and capacity planning tools to support daily operations. Develop accurate forecasts for call volume, productivity, and shrinkage. Prepare detailed monthly reports for each account. Evaluate hiring and internal transfer decisions to maintain proper staffing levels. Review scheduling outcomes and recommend ways to improve efficiency. Collaborate with internal teams and external partners on capacity planning and recruitment projects. Coach and mentor team members to strengthen group performance.