Lead Quality Engineer - Automation

Job Title: Lead Quality Engineer – Automation About InfoTrust InfoTrust is a premier global consulting and solutions agency focused on harnessing data to enhance marketing performance and propel business growth. We excel in digital analytics, media enablement, and privacy-centric solutions that empower some of the world's largest brands to refine their marke…

Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night Shift – No fixed weekends offEssential Qualifications:Completed Bachelor's Degree in any fieldProven experience in leading continuous improvement initiatives using Six Sigma methodologies with measurable benefits for customersAt least 5 years of experience in a Quality Manager role within the BPO industryPreferred Qualifications:Lean Six Sigma certification (Green or Black Belt) or experience as a COPC (Customer Operations Performance Center) implementation leaderKey Responsibilities:Motivate and lead teams by utilizing Lean and Six Sigma tools alongside Process Excellence methodologies to achieve significant results.Work collaboratively with Operations and other functional units to identify and resolve process bottlenecks, perform detailed root cause analyses, and deploy effective solutions.Lead initiatives aimed at optimizing end-to-end processes, including validation of measurement systems and comprehensive auditing practices.Cultivate a culture of Process Excellence by aligning productivity enhancements with key strategic business objectives.Collaborate with Transition teams to analyze workloads, establish clear metric baselines, and set ambitious targets for the rollout of new processes.Drive the standardization of processes while integrating global best practices to enhance performance.Conduct engaging Quality Awareness training sessions and mentor project teams to ensure success in certification and ongoing improvements.Lead transformational projects that redefine business operations and initiate the implementation of digital solutions for enhanced performance.Critical Skills:Proven ability to spearhead quality control and improvement initiatives in fast-paced environments.Exceptional collaboration skills, effectively engaging with diverse teams to drive impactful results.Highly adaptable and resilient in dynamic global team settings.Advanced Excel skills, including proficiency in PivotTables, Charts, and statistical functions, facilitating data-driven decision-making.Strong analytical skills to dissect complex processes and provide impactful business enhancements at both regional and global levels.

About the RoleJoin our innovative team at getwingapp as a Quality Assurance Analyst, where your attention to detail and analytical skills will be pivotal in guaranteeing the excellence of our software products. In this vital role, you will collaborate with developers and product managers to thoroughly understand product specifications, craft effective test strategies, and execute comprehensive testing protocols. Your expertise in utilizing diverse testing methodologies and tools will ensure that our applications meet and exceed the highest quality benchmarks before reaching our customers.If you're eager to make a significant impact in a vibrant, fast-paced environment while enjoying the flexibility of remote work, we invite you to apply!

Role OverviewJoin our team as a Junior RPA Developer, where your primary goal will be to improve business operations by crafting, developing, and deploying automated processes utilizing Automation Anywhere. This position is pivotal in enhancing efficiency and precision across various business functions.As a Junior RPA Developer, you will collaborate closely with stakeholders to pinpoint automation opportunities, ensuring the delivery of innovative solutions. Your contributions will be essential in streamlining workflows, minimizing operational costs, and boosting productivity, all of which are vital for our organization's growth and success.

Work Setup: Fully Onsite in Cebu City, PhilippinesDepartment: Quality ExcellenceAbout the Role: As a Quality Analyst in our Retirement Services team, you will play a pivotal role in ensuring operational excellence. Your expertise will help us maintain high-quality standards and drive performance improvements.Key Responsibilities:Monitor transactions to ensure compliance with established process guidelines.Provide timely and constructive feedback based on specific occurrences and regular assessments.Work collaboratively with operations and training teams to identify training needs and process challenges to boost performance.Participate in team meetings, sharing insights on quality metrics.Lead calibration sessions, incorporating feedback from operations and training teams to uphold process adherence.Onboard new team members, clarifying the significance of quality functions within our operations.

About the RoleWith Intelligence is a premier provider of data and analytical insights, dedicated to the asset management industry. Our mission is to empower clients with the insights necessary for making informed investment decisions. We are currently seeking a passionate and detail-oriented QA Team Leader to ensure the precision, integrity, and consistency of data gathered by our research teams. In this leadership role, you will mentor and guide a team of data quality analysts, ensuring compliance with industry standards and regulatory frameworks. This is an exciting opportunity for a driven professional looking to advance their career within a dynamic, data-centric environment.Key ResponsibilitiesInspire and lead a team of quality analysts to uphold exceptional service standards and process efficiency.Conduct regular performance evaluations and deliver constructive feedback to team members.Identify training needs and develop programs to enhance team skills.Track key quality metrics and implement corrective strategies to resolve performance challenges.Collaborate across departments to discover avenues for process enhancement.Provide comprehensive reports and analyses to stakeholders.Promote a positive, customer-focused culture within the team.

Join Wing, a pioneering company reshaping the future of work globally! We are in search of a motivated Lead Generation Specialist to help us build outstanding teams and streamline operations for our clients. In this pivotal role, you will develop and nurture positive relationships with potential clients, leveraging various channels to source leads and enhance our sales initiatives. Responsibilities include managing a robust database of prospects, coordinating with our sales and marketing teams, and conducting market research to refine our strategies. If you are proactive, tech-savvy, and possess exceptional communication skills, we want to hear from you!

Role OverviewAs the Procurement Lead at VBP, you will play a pivotal role in optimizing our procurement processes. Your expertise will ensure that the organization acquires high-quality goods and services at competitive prices, while adhering to compliance standards. This position encompasses strategic sourcing, supplier relationship management, and ongoing improvement initiatives aimed at enhancing procurement efficiency and effectiveness.Key Responsibilities:Formulate and implement procurement strategies that align with VBP's strategic business objectives and financial targets.Oversee the complete procurement process from supplier sourcing and selection to contract negotiation and management.Assess and qualify potential suppliers, maintaining a comprehensive database of preferred vendors.Evaluate supplier performance, resolve issues, and cultivate strong partnerships.Conduct market research to uncover trends and identify opportunities for cost reduction.Lead procurement initiatives, focusing on process optimization and the adoption of best practices.Collaborate with cross-functional teams to ensure alignment on procurement requirements and specifications.Deliver training and guidance to team members regarding procurement policies and procedures.Analyze procurement data to support informed decision-making and enhance purchasing processes.

Role overview Speechify seeks a Tech Lead to manage the Android Core Products team in Cebu, Philippines. This position leads a group of developers dedicated to enhancing and growing the company’s mobile applications. What you will do Mentor and guide Android engineers as they build and refine key mobile features Make technical decisions and maintain strong code quality standards Collaborate with product and engineering leaders to help define the product roadmap Oversee the delivery of reliable, high-quality software on schedule Foster a collaborative and supportive team environment Location This role is located in Cebu, Philippines.

Join Schneider Innovations, a rapidly expanding U.S.-based brand group and leading Amazon seller in medical consumables, personal safety equipment, and healthcare products. We manage a diverse portfolio catering to both consumer and institutional clients throughout North America and Europe via eCommerce and B2B platforms.We are seeking a dynamic B2B Lead Generation Specialist who will take charge of the upper funnel in our B2B sales process.This pivotal role focuses on attracting qualified leads, scheduling meetings, and enhancing our sales pipeline through strategic outbound initiatives and effective inbound conversion tactics.Key ResponsibilitiesOutbound Lead Generation (Primary Focus)Develop and refine Ideal Customer Profiles (ICPs) and buyer personas.Research and compile targeted B2B prospect lists.Implement cold email and LinkedIn outreach campaigns.Craft and test outbound messaging, subject lines, and calls to action (CTAs).Conduct A/B testing to enhance response rates and meeting bookings.Establish scalable outbound playbooks segmented by industry.Deliver sales-qualified leads (SQLs) with comprehensive context and qualification.Inbound Conversion & Funnel Optimization (Secondary)Collaborate with SEO and design teams to boost landing page conversion rates.Enhance HubSpot forms, UTMs, and lead attribution methodologies.Refine lead capture quality from incoming traffic.HubSpot Usage (Execution-Level Only)Manage lists, segmentation, and lifecycle stages effectively.Establish foundational workflows for lead routing and nurturing.Monitor MQL to SQL conversion rates and meeting performance through dashboards.Maintain CRM accuracy through deduplication and field verification.Sales CollaborationEnsure seamless and consistent lead handoff to the Sales team.Gather feedback on lead quality and adjust targeting accordingly.Provide insights into which ICPs, channels, and messages yield optimal results.Success MetricsConsistent influx of qualified MQLs and SQLs monthly.Ongoing improvement in outbound response and meeting rates.Clear visibility into pipeline contributions from lead generation efforts.Trust and prioritization from Sales regarding the leads provided.

tasq-work is seeking a Group Lead for Medical Device support based in Cebu City, Philippines. This hybrid position begins immediately, with onsite work required during the probation period. The role supports voice operations and follows a night shift schedule from 8 PM to 5 AM, Monday through Friday. What you will do Safety and Compliance: Oversee the evaluation of medical device incidents. Ensure timely submission of Medical Device Reports (MDR) and adherence to regulatory standards. Case Management: Manage the entire complaints process, from intake to resolution. Team Leadership: Lead and motivate the team to meet Service Level Agreements (SLAs), address complex issues, and maintain data accuracy in line with HIPAA standards. Technical Support and Reporting: Provide technical support, maintain accurate event documentation, and ensure comprehensive regulatory reporting. Work arrangement Hybrid setup, with onsite presence required during probation Shift: 8 PM to 5 AM, Monday to Friday (weekends off) Requirements Bachelor’s degree Minimum of 5 years’ experience managing small to mid-sized teams in a BPO, call center, or shared services setting Background in complaints management within the medical device industry Strong English communication skills, both spoken and written Proficient in Microsoft Office Suite, especially Excel and PowerPoint

Work Setup: 100% Onsite (Ayala Cebu)Schedule: 8:30AM - 5:30PMThe Internal Audit Lead plays a pivotal role in shaping the Audit Department's strategic direction. This position involves comprehensive planning, supervision, and executing the audit operations in alignment with the Board's overarching strategic goals. The successful candidate will be tasked with recommending enhancements to critical operational, financial, and IT processes and internal controls, thoroughly documenting existing internal controls, and establishing a robust internal monitoring function to ensure compliance.

The NOC Monitoring Engineer plays a critical role in ensuring the reliability and efficiency of our network infrastructure. You will be responsible for monitoring, maintaining, and troubleshooting various network systems to minimize downtime and optimize performance. This position demands a strong technical background, excellent problem-solving abilities, and the capacity to thrive in a dynamic, 24/7 operational environment.Key ResponsibilitiesMonitoring & Incident ManagementUtilize advanced monitoring tools such as SolarWinds, PRTG, Nagios, and Zabbix to oversee network infrastructure, systems, and applications.Quickly identify, diagnose, and rectify network issues, escalating more complex problems to senior engineers as needed.Respond promptly to alerts and incidents in alignment with established Service Level Agreements (SLAs) and prioritization protocols.Conduct thorough root cause analyses on recurring incidents and implement effective preventive measures.Meticulously document all incidents, actions taken, and resolutions in the ticketing system.Network OperationsEnsure high availability and optimal performance of network infrastructure across the enterprise.Conduct regular health checks on network devices including routers, switches, firewalls, wireless controllers, and load balancers.Monitor bandwidth utilization and participate in capacity planning efforts.Execute network modifications during scheduled maintenance windows.Keep network documentation and diagrams current and accurate.System AdministrationOversee server performance, disk space management, and application availability.Perform essential system administration tasks on both Windows and Linux servers.Monitor backup systems and ensure the successful completion of scheduled backups.Collaborate with vendors and service providers to resolve issues efficiently.Communication & ReportingProvide timely updates to stakeholders during incidents to ensure transparency.Prepare and disseminate daily, weekly, and monthly performance reports.Engage in shift handover meetings to guarantee operational continuity.Maintain professional communication with both technical and non-technical personnel.

Join Our Team as a DevOps Platform Engineer (Hybrid – Cebu)Is it time to take your career to the next level? We are on the lookout for an exceptionally talented and driven Software Engineer to become a member of our Platform Engineering team. In this pivotal role, you will be integral in designing, constructing, and consistently enhancing the essential platforms, tools, and automation that empower our product engineering teams to deliver software efficiently, securely, and at scale. This position requires hands-on engineering skills where you will directly impact the systems and frameworks that form the backbone of our organization’s software delivery lifecycle.You will engage across various domains, encompassing cloud infrastructure, CI/CD pipelines, developer experience, automation, container orchestration, event streaming, and observability. Your primary focus will be on developing robust, reusable, and scalable platform capabilities that minimize friction, standardize best practices, and bolster a contemporary engineering ecosystem. By equipping teams with thoughtfully designed tools and infrastructure, you will play a crucial role in accelerating delivery, lowering operational overhead, and enhancing reliability across the organization.Alongside delivering top-tier platform solutions, you will collaborate closely with engineering teams to grasp their requirements, recognize common patterns, and create platform-as-a-product offerings that enhance productivity and refine engineering workflows. You will be expected to strategically consider platform evolution, contribute to architectural decisions, and help shape our future trajectory in areas such as cloud-native design, security by default, automation-first delivery, and scalable operational practices.This role also presents an opportunity to influence and elevate engineering excellence throughout the organization. You will assist in establishing standards for cloud utilization, deployment methodologies, infrastructure automation, and operational maturity. Through collaboration, advocacy, and mentorship, you will help cultivate a culture of continuous improvement, knowledge sharing, and technical leadership.Why Choose AMCS?We’re not just another technology company—we are on a mission to foster sustainability. Based in Ireland, AMCS is a global leader in SaaS, supporting businesses in minimizing waste and carbon emissions. With over 1,300 team members across 22 countries, we are developing solutions that have a meaningful impact on the planet and its people.What We Offer:Hybrid work model (3 days onsite in Cebu, 2 days remote)Comprehensive health insurance from Day 1 (for you and 3 dependents)Complimentary food and coffee onsite (because your energy matters!)Shuttle service for convenient commuting25 days of leave (yes, you read that correctly)Opportunities for career advancement in a global team

About InfoTrustInfoTrust is a globally recognized, privately-owned consulting and solutions agency committed to harnessing the potential of data to enhance marketing performance and accelerate business growth. Our expertise lies in digital analytics, media enablement, and privacy-focused solutions that empower the world's leading brands to refine their marketing strategies. Our work culture is founded on principles of passion, ownership, diversity, trust, respect, and continuous development—values that have garnered us numerous 'best places to work' accolades, including a Great Place to Work certification.About this RoleWe are excited to welcome an Associate Full-Stack Engineer to our lean yet high-impact engineering team at Tag Inspector, a leading InfoTrust product specializing in digital data privacy and governance for over a decade. In this role, you will go beyond basic task management to engage in forensic debugging, maintain cloud-native infrastructures, and play a pivotal role in modernizing our core global SaaS platform.Responsibilities:Maintain & Modernize: Enhance our AWS-based product while progressively transitioning features to a new, cloud-agnostic architecture.Forensic Debugging: Diagnose root causes in legacy logic by analyzing code history and proposing long-term architectural solutions instead of quick fixes.Feature Development: Design, test, and deploy responsive front-end components using Vue.js, alongside robust backend services in Python.Collaborative Support: Take full ownership of maintenance tickets and QA tasks, acting as a force multiplier for senior architects.

Join our dynamic team at Speechify as a Software Engineer specializing in Data Infrastructure & Acquisition. In this role, you will work on building and optimizing systems that manage data flow and acquisition processes, ensuring efficiency and reliability. You will collaborate with cross-functional teams to innovate and implement cutting-edge solutions that enhance our data capabilities.

About the Position:Join AvePoint as a Channel Solutions Engineer, where your expertise will be pivotal in supporting our sales team as a technical lead throughout the sales lifecycle. In this role, you will engage in a consultative manner, assisting in the effective closing of new deals through technical presentations and pre-sales support for our partners and customers.You will become a key technical resource, gaining in-depth knowledge of our software and services to educate customers, build consensus, and showcase how we can address their cloud concerns, including Microsoft 365 and Google solutions.This position is ideal for individuals eager to leverage their technical knowledge and customer-facing abilities in a fast-paced tech environment. Experience the thrill of being a pre-sales professional with cutting-edge software solutions while receiving ongoing training and mentorship to ensure your success as a sales engineer.Key Responsibilities:Deliver engaging presentations and demonstrations of AvePoint's product offerings, tailored to the objectives of partners and customers, both remotely and on-site.

Role Overview AvePoint is hiring a Salesforce Support Engineer in Cebu, Philippines. This position focuses on delivering Level 1 and Level 2 support for clients using Salesforce. The role involves identifying, troubleshooting, and resolving reported issues, while serving as a primary contact for client questions related to specific projects. Collaboration with the Research & Development team is a regular part of the job, especially during initial investigations of technical problems. Main Responsibilities Act as the main contact for project-related client questions, taking responsibility for issues and ensuring they are resolved. Develop and maintain strong relationships with project stakeholders to support high customer satisfaction during support and maintenance work. Manage pressure and shifting priorities, meeting tight deadlines and handling unexpected challenges with professionalism.

Join CallTek, a global frontrunner in white-label technical support, serving technology operators across the globe for more than two decades. With a workforce exceeding 10,000 across nine countries, we provide around-the-clock engineering, software development, customer support, and field services. Our solutions are fortified by industry-leading security certifications and cutting-edge AI technology, ensuring secure and efficient support for our partners. Embark on a rewarding career journey with us!Address and resolve escalated technical issues from Tier I Support, ensuring thorough troubleshooting and prompt solutions.Collaborate with Engineering teams to identify, document, and rectify product or system defects.Perform comprehensive analysis and research on recurring customer issues to devise long-term solutions and best practices.Provide technical guidance and training to Tier I engineers, enhancing their troubleshooting and customer support capabilities.Keep detailed records of issues, resolutions, and customer feedback within the support ticketing system.Assist in creating and updating technical documentation, FAQs, and internal knowledge base articles.Remain informed about product updates, system changes, and industry trends to guarantee accurate and effective support delivery.

Join our dynamic team at staff4me as a Network Operations Center (NOC) Engineer, where your expertise will be crucial in ensuring the continuous availability and optimal performance of our network infrastructure. You will play a pivotal role in monitoring, incident response, escalation management, and providing technical support while adhering to service level agreements (SLAs) and collaborating effectively across various teams.Key Responsibilities:Network Monitoring & Performance:Utilize tools such as SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos to monitor network infrastructure.Evaluate performance trends, including bandwidth, latency, packet loss, and key performance indicators (KPIs).Maintain monitoring thresholds, alert policies, and ensure compliance with SLA metrics.Incident & Problem Management:Respond promptly to alerts and outages within predefined SLA timeframes.Conduct triage and diagnosis, managing the incident lifecycle efficiently.Perform root cause analysis and document valuable lessons learned.Identify trends and propose preventive measures to enhance network reliability.Escalation Management:Act as the primary escalation point for Tier 1 and Tier 2 support teams.Facilitate complex issue escalation to Tier 4 engineers and specialist teams.Coordinate vendor support and lead bridge calls during major incidents.Manage communication between technical teams, management, and stakeholders throughout incident resolution.Network Operations & Maintenance:Conduct firmware updates, patches, and configuration adjustments as needed.Configure routers, switches, firewalls, load balancers, and wireless controllers.Implement VLANs, access control policies, and VPN connections.Oversee change management and routine maintenance activities.Troubleshooting & Support:Diagnose and resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.Troubleshoot routing and switching protocols (BGP, OSPF, EIGRP, STP).Analyze network traffic using tools like Wireshark and tcpdump.Address DNS, DHCP, firewall, NAT, and VoIP-related issues.Assist with SSID requests, conference issues, and other specialized requests.Security Operations & Compliance:Monitor security event logs and SIEM alerts to identify potential threats or breaches.Implement and maintain robust network security policies and access control lists (ACLs).Respond to security incidents in coordination with the security operations team.Conduct security vulnerability assessments on network devices.Ensure adherence to organizational security compliance standards.