Salesforce Support Engineer

Role Overview AvePoint is hiring a Salesforce Support Engineer in Cebu, Philippines. This position focuses on delivering Level 1 and Level 2 support for clients using Salesforce. The role involves identifying, troubleshooting, and resolving reported issues, while serving as a primary contact for client questions related to specific projects. Collaboration wi…

Join CallTek, a global frontrunner in white-label technical support, serving technology operators across the globe for more than two decades. With a workforce exceeding 10,000 across nine countries, we provide around-the-clock engineering, software development, customer support, and field services. Our solutions are fortified by industry-leading security certifications and cutting-edge AI technology, ensuring secure and efficient support for our partners. Embark on a rewarding career journey with us!Address and resolve escalated technical issues from Tier I Support, ensuring thorough troubleshooting and prompt solutions.Collaborate with Engineering teams to identify, document, and rectify product or system defects.Perform comprehensive analysis and research on recurring customer issues to devise long-term solutions and best practices.Provide technical guidance and training to Tier I engineers, enhancing their troubleshooting and customer support capabilities.Keep detailed records of issues, resolutions, and customer feedback within the support ticketing system.Assist in creating and updating technical documentation, FAQs, and internal knowledge base articles.Remain informed about product updates, system changes, and industry trends to guarantee accurate and effective support delivery.

About AvePointAvePoint is a trailblazer in the realm of data security, governance, and resilience, redefining conventional solutions to create a solid data foundation that empowers organizations globally to collaborate with assurance. With over 25,000 clients around the world utilizing the AvePoint Confidence Platform, we help prepare, secure, and optimize critical data across platforms including Microsoft, Google, Salesforce, and various collaboration environments. Our extensive global channel partner program encompasses around 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.

Role OverviewAs a Level 1 IT Support Specialist at vbp, you will be the initial point of contact for users requiring technical assistance with software applications, hardware, and various IT-related challenges. Your responsibilities will encompass troubleshooting issues, diagnosing problems, and delivering effective solutions to ensure an optimal user experience. This position demands exceptional communication skills, a customer-focused mindset, and a fundamental understanding of IT principles.Key Responsibilities:Install and configure hardware, software, systems, networks, printers, and scanners.Diagnose and troubleshoot hardware, software, and network issues.Monitor and maintain computer systems and networks.Set up user accounts for new team members.Repair and replace equipment as necessary.Test new technologies and solutions.Maintain desktops, laptops, printers, and peripherals.Perform routine maintenance, updates, and backups.Collect user feedback to improve training materials.Document support tickets and solutions efficiently.Maintain records of IT incidents and service requests to identify trends and improve support processes.Generate reports to analyze recurring issues.

Key Responsibilities:• Manage intricate support inquiries and serve as a primary escalation point for internal issues.• Configure and enhance Zendesk functionalities, including automation, triggers, macros, and AI-driven workflows.• Diagnose and resolve challenges related to APIs, integrations, continuous localization, and workflow automation.• Collaborate with Product Teams and Developers to identify bugs, test new features, and enhance user experiences.• Develop and maintain onboarding materials, internal workflows, and help center documentation.• Design scalable support processes and assist in team expansion across European offices.• Mentor junior support team members and disseminate best practices.

Role OverviewAs a Technical Support Associate (TSA) specializing in Paraplanning at vbp, your primary objective will be to leverage your technical knowledge to enhance the capabilities of our Paraplanners. You will deliver essential training, coaching, and support on various technical projects as instructed by your Line Manager.The TSA role may also serve as an extension to billable client roles, similar to the previous ‘Universal Role’. When appointed to this role, you will adhere to the Universal KPIs for the duration of that assignment, which is typically capped at three months.Key Responsibilities:Oversee the internal support channel, VBP Assist, to deliver real-time assistance.Manage various channels and projects efficiently.Conduct technical development coaching sessions with Frontline Team Members.Assist Line Managers and Frontline Team Members in identifying skill gaps and facilitating team upskilling initiatives.Support both internal and client-focused projects as directed by Technical Leads.Collaborate with Technical and Learning & Development teams to create, support, and review training and development plans.Provide assistance with Technical Requests from the Technical Team.Work collaboratively with other departments on training, development, and projects.Complete administrative tasks as assigned, which may include maintaining work trackers and utilizing platforms like Asana.Participate in ongoing Continuing Professional Development (CPD) activities aligned with VBP’s CPD policy.Universal AssignmentsAs directed by the Line Manager, you may occasionally be responsible for completing assignments in a Universal role, which will be determined by demand.

ABOUT LONE WOLFLone Wolf is dedicated to transforming the real estate landscape by simplifying transactions through a fully digital lead-to-close experience for agents, brokers, and their clients. With over three decades of industry evolution, we remain steadfast in our commitment to support real estate professionals from the very beginning.We believe in the power of diversity and welcome talent from all walks of life. Our mission is to celebrate individuality while fostering common ground and relationships within our organization, and we invite you to join us in this journey.JOB SUMMARY:As a Customer Support Associate, you will deliver exceptional technical assistance and troubleshooting to our customers through phone, email, and chat channels. You will guide customers on product features, functionalities, and address any support inquiries they may have. Conflict resolution and escalation management will also be part of your role. Ideal candidates are those who are passionate about customer service and are dedicated to providing a Human, Easy, and Smart experience.

Join our dynamic team at staff4me as a Network Operations Center (NOC) Engineer, where your expertise will be crucial in ensuring the continuous availability and optimal performance of our network infrastructure. You will play a pivotal role in monitoring, incident response, escalation management, and providing technical support while adhering to service level agreements (SLAs) and collaborating effectively across various teams.Key Responsibilities:Network Monitoring & Performance:Utilize tools such as SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos to monitor network infrastructure.Evaluate performance trends, including bandwidth, latency, packet loss, and key performance indicators (KPIs).Maintain monitoring thresholds, alert policies, and ensure compliance with SLA metrics.Incident & Problem Management:Respond promptly to alerts and outages within predefined SLA timeframes.Conduct triage and diagnosis, managing the incident lifecycle efficiently.Perform root cause analysis and document valuable lessons learned.Identify trends and propose preventive measures to enhance network reliability.Escalation Management:Act as the primary escalation point for Tier 1 and Tier 2 support teams.Facilitate complex issue escalation to Tier 4 engineers and specialist teams.Coordinate vendor support and lead bridge calls during major incidents.Manage communication between technical teams, management, and stakeholders throughout incident resolution.Network Operations & Maintenance:Conduct firmware updates, patches, and configuration adjustments as needed.Configure routers, switches, firewalls, load balancers, and wireless controllers.Implement VLANs, access control policies, and VPN connections.Oversee change management and routine maintenance activities.Troubleshooting & Support:Diagnose and resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.Troubleshoot routing and switching protocols (BGP, OSPF, EIGRP, STP).Analyze network traffic using tools like Wireshark and tcpdump.Address DNS, DHCP, firewall, NAT, and VoIP-related issues.Assist with SSID requests, conference issues, and other specialized requests.Security Operations & Compliance:Monitor security event logs and SIEM alerts to identify potential threats or breaches.Implement and maintain robust network security policies and access control lists (ACLs).Respond to security incidents in coordination with the security operations team.Conduct security vulnerability assessments on network devices.Ensure adherence to organizational security compliance standards.

About AvePointAt AvePoint, we believe in transcending the conventional boundaries of data security, governance, and resilience. As the worldwide leader in these domains, we empower organizations globally to collaborate securely and efficiently. Over 25,000 clients trust the AvePoint Confidence Platform to safeguard and optimize their critical data across popular platforms like Microsoft, Google, and Salesforce. Our extensive global partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in over 100 cloud marketplaces. Discover more at www.avepoint.com.We are deeply invested in our people and foster a culture of agility, passion, and teamwork. Join us to unleash your potential, drive impactful change, and take charge of your career journey!Key Responsibilities:Collaborate with the Customer Success Team on various customer engagements, including technical product health checks and action plans during the onboarding phase.Initiate proactive outreach to customers exhibiting low product adoption, guiding them on deploying valuable use cases.Deliver technical recommendations and advice to enhance client utilization and satisfaction.

Role OverviewAs a Technical Support Associate (TSA) within our Client Services team, your primary objective will be to leverage your technical expertise to provide outstanding support to our Financial Planning Assistants. This includes delivering training, coaching, and managing projects as instructed by your Line Manager.The TSA role also provides an opportunity to support billable client roles, akin to the previous ‘Universal Role’. Should a TSA be called upon to fulfill the requirements of this Universal role, they will adopt the associated KPIs during that period.Universal assignments will be determined based on demand and the Technical Support Manager's discretion, with each assignment lasting no longer than three months.Main Responsibilities:Oversee the internal support channel, VBP Assist, to offer real-time assistance.Manage various channels and projects effectively.Conduct technical development coaching sessions for Frontline Team Members.Assist Client Service Managers (CSM) and Frontline Team Members in identifying skill gaps and collaborating with managers to facilitate upskilling.Participate in both internal and external projects as directed by Technical Leads.Offer support with Technical Requests directed to the Technical Team.Work collaboratively with other departments in training, development, and project initiatives.Perform administrative tasks as directed, which may include maintaining work trackers and using platforms like Asana.Universal Assignments:When requested by the Line Manager, key responsibilities may include:Completing all assigned tasks related to client assignments.Preparing for pre/post-implementation, lodgement, compliance checks, and other ad-hoc tasks.Adapting to various assignments based on differing preferences and licensee standards.Providing support to colleagues when assigned to practices with existing team members.Assisting with the VBP assist channel.Contributing to process improvement documentation.

The NOC Monitoring Engineer plays a critical role in ensuring the reliability and efficiency of our network infrastructure. You will be responsible for monitoring, maintaining, and troubleshooting various network systems to minimize downtime and optimize performance. This position demands a strong technical background, excellent problem-solving abilities, and the capacity to thrive in a dynamic, 24/7 operational environment.Key ResponsibilitiesMonitoring & Incident ManagementUtilize advanced monitoring tools such as SolarWinds, PRTG, Nagios, and Zabbix to oversee network infrastructure, systems, and applications.Quickly identify, diagnose, and rectify network issues, escalating more complex problems to senior engineers as needed.Respond promptly to alerts and incidents in alignment with established Service Level Agreements (SLAs) and prioritization protocols.Conduct thorough root cause analyses on recurring incidents and implement effective preventive measures.Meticulously document all incidents, actions taken, and resolutions in the ticketing system.Network OperationsEnsure high availability and optimal performance of network infrastructure across the enterprise.Conduct regular health checks on network devices including routers, switches, firewalls, wireless controllers, and load balancers.Monitor bandwidth utilization and participate in capacity planning efforts.Execute network modifications during scheduled maintenance windows.Keep network documentation and diagrams current and accurate.System AdministrationOversee server performance, disk space management, and application availability.Perform essential system administration tasks on both Windows and Linux servers.Monitor backup systems and ensure the successful completion of scheduled backups.Collaborate with vendors and service providers to resolve issues efficiently.Communication & ReportingProvide timely updates to stakeholders during incidents to ensure transparency.Prepare and disseminate daily, weekly, and monthly performance reports.Engage in shift handover meetings to guarantee operational continuity.Maintain professional communication with both technical and non-technical personnel.

Join Our Team as a DevOps Platform Engineer (Hybrid – Cebu)Is it time to take your career to the next level? We are on the lookout for an exceptionally talented and driven Software Engineer to become a member of our Platform Engineering team. In this pivotal role, you will be integral in designing, constructing, and consistently enhancing the essential platforms, tools, and automation that empower our product engineering teams to deliver software efficiently, securely, and at scale. This position requires hands-on engineering skills where you will directly impact the systems and frameworks that form the backbone of our organization’s software delivery lifecycle.You will engage across various domains, encompassing cloud infrastructure, CI/CD pipelines, developer experience, automation, container orchestration, event streaming, and observability. Your primary focus will be on developing robust, reusable, and scalable platform capabilities that minimize friction, standardize best practices, and bolster a contemporary engineering ecosystem. By equipping teams with thoughtfully designed tools and infrastructure, you will play a crucial role in accelerating delivery, lowering operational overhead, and enhancing reliability across the organization.Alongside delivering top-tier platform solutions, you will collaborate closely with engineering teams to grasp their requirements, recognize common patterns, and create platform-as-a-product offerings that enhance productivity and refine engineering workflows. You will be expected to strategically consider platform evolution, contribute to architectural decisions, and help shape our future trajectory in areas such as cloud-native design, security by default, automation-first delivery, and scalable operational practices.This role also presents an opportunity to influence and elevate engineering excellence throughout the organization. You will assist in establishing standards for cloud utilization, deployment methodologies, infrastructure automation, and operational maturity. Through collaboration, advocacy, and mentorship, you will help cultivate a culture of continuous improvement, knowledge sharing, and technical leadership.Why Choose AMCS?We’re not just another technology company—we are on a mission to foster sustainability. Based in Ireland, AMCS is a global leader in SaaS, supporting businesses in minimizing waste and carbon emissions. With over 1,300 team members across 22 countries, we are developing solutions that have a meaningful impact on the planet and its people.What We Offer:Hybrid work model (3 days onsite in Cebu, 2 days remote)Comprehensive health insurance from Day 1 (for you and 3 dependents)Complimentary food and coffee onsite (because your energy matters!)Shuttle service for convenient commuting25 days of leave (yes, you read that correctly)Opportunities for career advancement in a global team

About InfoTrustInfoTrust is a globally recognized, privately-owned consulting and solutions agency committed to harnessing the potential of data to enhance marketing performance and accelerate business growth. Our expertise lies in digital analytics, media enablement, and privacy-focused solutions that empower the world's leading brands to refine their marketing strategies. Our work culture is founded on principles of passion, ownership, diversity, trust, respect, and continuous development—values that have garnered us numerous 'best places to work' accolades, including a Great Place to Work certification.About this RoleWe are excited to welcome an Associate Full-Stack Engineer to our lean yet high-impact engineering team at Tag Inspector, a leading InfoTrust product specializing in digital data privacy and governance for over a decade. In this role, you will go beyond basic task management to engage in forensic debugging, maintain cloud-native infrastructures, and play a pivotal role in modernizing our core global SaaS platform.Responsibilities:Maintain & Modernize: Enhance our AWS-based product while progressively transitioning features to a new, cloud-agnostic architecture.Forensic Debugging: Diagnose root causes in legacy logic by analyzing code history and proposing long-term architectural solutions instead of quick fixes.Feature Development: Design, test, and deploy responsive front-end components using Vue.js, alongside robust backend services in Python.Collaborative Support: Take full ownership of maintenance tickets and QA tasks, acting as a force multiplier for senior architects.

Join our dynamic team at Speechify as a Software Engineer specializing in Data Infrastructure & Acquisition. In this role, you will work on building and optimizing systems that manage data flow and acquisition processes, ensuring efficiency and reliability. You will collaborate with cross-functional teams to innovate and implement cutting-edge solutions that enhance our data capabilities.

About the Position:Join AvePoint as a Channel Solutions Engineer, where your expertise will be pivotal in supporting our sales team as a technical lead throughout the sales lifecycle. In this role, you will engage in a consultative manner, assisting in the effective closing of new deals through technical presentations and pre-sales support for our partners and customers.You will become a key technical resource, gaining in-depth knowledge of our software and services to educate customers, build consensus, and showcase how we can address their cloud concerns, including Microsoft 365 and Google solutions.This position is ideal for individuals eager to leverage their technical knowledge and customer-facing abilities in a fast-paced tech environment. Experience the thrill of being a pre-sales professional with cutting-edge software solutions while receiving ongoing training and mentorship to ensure your success as a sales engineer.Key Responsibilities:Deliver engaging presentations and demonstrations of AvePoint's product offerings, tailored to the objectives of partners and customers, both remotely and on-site.

Job Title: Lead Quality Engineer – Automation About InfoTrust InfoTrust is a premier global consulting and solutions agency focused on harnessing data to enhance marketing performance and propel business growth. We excel in digital analytics, media enablement, and privacy-centric solutions that empower some of the world's largest brands to refine their marketing strategies. Our organizational culture thrives on passion, ownership, diversity, trust, respect, and continuous improvement—principles that have garnered us numerous accolades as one of the 'best places to work', including a Great Place to Work certification and recognition as the #1 workplace in Ohio. About the Role We are on the lookout for a Lead Quality Engineer – Automation who will spearhead and expand our quality engineering initiatives from the ground up. As our inaugural QA/QE hire in India, you will be responsible for defining the automation strategy, establishing best practices, and implementing scalable testing frameworks to ensure the reliability, performance, and integrity of our SaaS solutions. This is a high-impact and autonomous role where you will not only execute tests but also play a pivotal role in embedding quality within our engineering culture. If you excel in ownership, enjoy tackling complex technical challenges, and aspire to lay the groundwork for something significant, this position is tailored for you. What You’ll Do Develop & Lead Automation Strategy Design, develop, and maintain scalable automation frameworks for functional, regression, API, and performance testing. Establish QA best practices, standards, and processes across teams. Champion an automation-first quality strategy while continuously enhancing test coverage and reliability. Engineering & Technical Execution Create automated test suites utilizing tools such as Selenium, PyTest, Cypress, Playwright, or similar technologies. Integrate automated testing into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps). Conduct API testing using tools like Postman, REST Assured, or comparable frameworks. Validate and query data across SQL and NoSQL databases to support test scenarios and troubleshooting. Collaborate with engineering teams to ensure quality across microservices and cloud-native architectures (AWS, Azure, or GCP). Collaboration & Quality Advocacy Work closely with Product, Engineering, and DevOps teams to embed quality throughout the Software Development Life Cycle (SDLC).

About AvePointAt AvePoint, we are the global leader in data security, governance, and resilience. Our mission goes beyond traditional solutions to establish a solid data foundation, empowering organizations to collaborate with confidence. With over 25,000 customers globally, our AvePoint Confidence Platform is trusted to prepare, secure, and optimize critical data across Microsoft, Google, Salesforce, and other collaboration environments. Our extensive global channel partner program features around 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more about us at www.avepoint.com.We are dedicated to investing in our people. Our culture of agility, passion, and teamwork empowers you to shape your career, make a significant impact, and take ownership of your future. Unleash the power of you!Your Role:The Customer Success Engineer will act as a crucial technical resource within our Customer Success Team. This role involves close collaboration with the team to facilitate customer engagements, focusing on adoption, enablement, configurations, technical recommendations, and utilization advice.Key Responsibilities:Collaborate with team members to implement digital customer engagement strategies, including technical product health checks, and value-driven customer engagements during onboarding, alongside proactive outreach through calls and emails.Engage customers showing low product adoption proactively, assisting them in deploying value-added use cases.

AMCS Group is seeking an AI Engineer to join the team in Cebu City. This hybrid role requires onsite presence at least three days per week. The position centers on designing, developing, and deploying AI and machine learning solutions that streamline business processes and support strategic projects within a newly formed team. Role overview The AI Engineer will work on building and integrating AI/ML systems, focusing on both architecture and hands-on development. The work involves cross-platform integration, particularly with Azure and GCP. The team values a proactive approach, strong work ethic, and a collaborative mindset. Expect to contribute to a culture that values continuous improvement and teamwork. What you will do Design, develop, and deploy AI/ML solutions to support business goals Collaborate with team members to create scalable AI platforms Integrate solutions across Azure and GCP environments Promote best practices and a culture of continuous improvement Requirements Extensive experience with AI technologies and machine learning models Strong background in Software and Data Engineering Proven track record implementing machine learning models in applications Familiarity with Azure and GCP for cross-platform integration Ability to work onsite in Cebu City at least three days per week Commitment to collaboration and a high-performing team environment

The role of the Offshore HSE Engineer is pivotal in establishing and upholding health, safety, and environmental protocols within offshore operations in Saudi Arabia. This position necessitates a proactive mindset to identify potential hazards, guarantee adherence to regulations, and cultivate a safety-oriented culture among all staff.Key Responsibilities:• Formulate and execute HSE policies and procedures specifically designed for offshore operations.• Perform regular inspections and audits to verify compliance with HSE standards and pinpoint areas needing enhancement.• Facilitate HSE training sessions aimed at educating offshore crew members on safety protocols and emergency response strategies.• Evaluate risks related to offshore activities and roll out mitigation strategies.• Collaborate with project managers and other relevant parties to ensure HSE considerations are incorporated into operational planning.• Investigate incidents, accidents, and near misses to identify root causes and propose corrective measures.• Maintain meticulous HSE records, reports, and documentation.• Serve as a communication link between the offshore site and management concerning safety matters and improvements.Strategic Contributions:• Assist in the ongoing enhancement of the HSE management system using industry best practices and lessons learned.• Foster a positive safety culture by encouraging the reporting of hazards and unsafe practices.• Provide assistance during audits and inspections conducted by regulatory authorities.Performance Management:• Establish clear performance objectives for HSE initiatives and oversee progress towards these goals.• Offer coaching and mentorship to offshore personnel on HSE issues.Personal Development:• Keep abreast of the latest HSE regulations, technologies, and industry advancements.• Pursue professional development opportunities to enhance skills and knowledge in HSE management.

Role overview Speechify seeks a Software Engineer in Cebu, Philippines to focus on the iOS Core Product. This position involves developing and improving applications that help people read and interact with content globally. The role requires hands-on work within the iOS ecosystem, with an emphasis on usability and quality. What you will do Design, build, and maintain essential iOS features for Speechify’s main product Work closely with engineers and team members to deliver reliable, user-friendly applications Apply technical expertise to current projects and new initiatives Team and culture This team values technology and aims for high standards. Collaborate with professionals dedicated to creating meaningful products and enhancing how users experience reading worldwide.