Customer Success Associate

Figure is looking for a Customer Success Associate based in Charlotte, NC. This position centers on supporting clients and ensuring they receive helpful, timely assistance. Building strong relationships and helping customers use Figure’s products effectively are key parts of the role. Responsibilities Serve as the main contact for clients, addressing questio…

Hippocratic AI develops generative AI technology designed for healthcare, with a focus on safe, autonomous clinical conversations. The platform relies on proprietary large language models in the Polaris constellation, which have demonstrated over 99.9% accuracy in clinical interactions. The company’s mission centers on building a healthcare-exclusive, safety-focused LLM to improve patient outcomes globally. The founding team brings together expertise from leading hospitals, research institutions, and technology companies. Hippocratic AI is well-funded, with $404M raised to date and a recent Series C round valuing the company at $3.5B. Investors include major venture firms and healthcare organizations. Role overview The Vice President of Customer Success, based in Charlotte, NC, leads strategic partnerships with health systems and manages a team of Customer Success Executives. This executive combines high-level client management with direct involvement in solution deployment and workflow integration, aiming for measurable, long-term results for enterprise clients. The position follows a player-coach approach: maintaining direct relationships with key clients while guiding and mentoring the team to deliver consistent, scalable outcomes. The role also shapes the playbooks, metrics, and processes that will support the growth of the Customer Success function. Healthcare experience and a track record in startup environments are important, as is the ability to turn early product-market fit into sustained enterprise value. What you will do Lead, mentor, and develop a team of Customer Success Executives, encouraging accountability, collaboration, and ongoing improvement.

Customer Success Lead – Townsquare InteractiveLocation: In-office role at our Uptown Charlotte officeLead the Way in Customer Success!Are you passionate about fostering meaningful, long-lasting relationships with small business owners? As a Customer Success Lead at Townsquare Interactive, you will provide expert service that empowers clients to maximize their marketing investments. This role offers you the chance to collaborate with clients, drive the adoption of our solutions, and demonstrate the tangible ROI of our platform—all while advancing your career in client success.Why Choose Townsquare Interactive?We are dedicated to empowering small and medium-sized businesses to thrive. Our comprehensive business management platform enhances customer engagement, while our digital marketing services—including website design, SEO, social media, and reputation management—drive customer acquisition. We alleviate the stress of marketing so that our clients can concentrate on their core business functions.Our Unique Advantages:Training & Development: From day one, you will receive exceptional training designed to make you an expert in client success, onboarding, operations, and digital marketing solutions. Our commitment to your development extends beyond onboarding, equipping you with the skills necessary for long-term career growth.Culture: We prioritize character, coachability, and accountability in our hiring process, creating a collaborative, team-oriented environment where individuals genuinely support one another. Strong cross-functional partnerships and shared successes foster a workplace that people look forward to being a part of every day.Opportunity & Stability: With over a decade of establishment and a high-growth mindset, this is a ground-floor opportunity within a multi-million-dollar organization. Supported by the publicly traded Townsquare Media, we provide the resources, stability, and long-term investment needed to further your career.Impactful Solutions: Our innovative digital marketing and business management solutions assist over 20,000 small and mid-sized businesses in achieving month-over-month growth, allowing you to play a pivotal role in client onboarding, retention, and long-term success.Giving Back: At Townsquare, YOU Matter. Through hands-on volunteer events, Mission Mondays, and Volunteer Time Off, our employees create meaningful community impacts while strengthening team connections.

At Forward Networks, we are revolutionizing the management and security of the world's most intricate networks. Established in 2013 by four Stanford Ph.D.s, we have developed the industry's pioneering network digital twin, a mathematically accurate model of production networks that provides IT teams with unparalleled visibility, verification, and agility across all major cloud and vendor environments.Our esteemed clientele includes global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, alongside rapidly growing enterprises and government agencies. According to IDC, our customers experience an average of $14.2 million in annual benefits through enhanced efficiency and security.Supported by top-tier investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks fosters a people-centric and innovative culture, where brilliant minds are shaping the future of network reliability, security, and AI-ready operations.We are seeking a Customer Success EngineerAre you eager to create a category and help build a remarkable company?Join a company that has been in the market for over 5 years, with top Federal agencies and Fortune 500/Global 2000 clients already onboard and referenceable.We are assembling a unique team, and we hope you will consider joining us if you desire the experience of transforming the networking landscape as we know it.Key Responsibilities:Serve as the Forward Networks subject matter expert, providing strategic advice and guidance to ensure the successful ongoing use and adoption of our technologies.Take ownership of post-sales technical issues, collaborating with cross-functional teams to document problem resolution steps and troubleshooting procedures.Guide customers through the various stages of adoption of the Forward Networks Platform.Work closely with our internal Product Management, Engineering, Sales, and Marketing teams.Some travel (approximately 10%) is required.

Hippocratic AI develops generative AI technology for healthcare, focusing on safe, autonomous clinical conversations with patients. The company’s proprietary system, built on custom-trained large language models within the Polaris constellation, is designed to achieve high accuracy in patient interactions. Founded by CEO Munjal Shah, Hippocratic AI brings together physicians, hospital executives, AI experts, and researchers from leading institutions including Johns Hopkins, Stanford, and Google. The company recently secured $126 million in Series C funding, reaching a $3.5 billion valuation, with total investment now at $404 million from firms such as CapitalG and Andreessen Horowitz. Role overview The Customer Success Executive position is based in Charlotte, NC and focuses on working directly with client healthcare organizations. This role partners with clinical, operational, and IT leaders to implement and expand Hippocratic AI’s solutions onsite. Professionals with experience in health systems and a background in high-touch, onsite implementation, similar to top consulting teams, will find this role aligns with their expertise. Regular onsite presence at client locations is expected. The Customer Success Executive leads post-sale execution, drives adoption of Hippocratic AI’s products, and supports measurable improvements in clinical settings. Collaboration with the Customer Success Director is key, as this position serves as the main representative for Hippocratic AI within assigned health systems. Key responsibilities Act as the primary customer success lead for key clients, building strong relationships and maintaining consistent onsite engagement. Oversee post-sale execution, guiding the implementation and integration of AI solutions within client organizations. Work closely with clinical and operational teams to support measurable improvements in patient care.

Position OverviewWe are looking for a detail-oriented, proactive, and technically adept Customer Success Manager to enhance the ongoing production operations of Stratumn, our innovative AI tool being integrated into client environments. This position is ideal for a professional with 1–3 years of experience in application support, production support, or technical operations, who thrives in a collaborative, client-focused setting.The Customer Success Manager will be pivotal in implementing and managing the production support model for Stratumn. This includes establishing support processes, service levels, issue tracking systems, and operational governance. As the Level 1 support lead, you will be responsible for managing issue intake, triage, troubleshooting, and resolution of user-reported issues and defects, while collaborating closely with product teams, engineering, and business stakeholders to ensure timely and effective resolutions.This role requires a robust foundation in technical troubleshooting, analytical problem-solving, and excellent communication skills. The ideal candidate should be comfortable navigating various workflows, environments, and third-party integrations, while bringing discipline and visibility to support operations through comprehensive reporting, documentation, and ongoing improvement initiatives.Key ResponsibilitiesDevelop and operationalize the production support model for Stratumn, including L1/L2 support structures, SLAs, escalation paths, and governance.Act as the Level 1 support lead, managing issue intake, triage, prioritization, and resolution of user-reported issues and defects.Troubleshoot technical issues across application workflows, third-party integrations, and client environments.Collaborate with client-facing technical teams to investigate root causes, prioritize defects, validate fixes, and maintain effective communication throughout the resolution process.Coordinate with business stakeholders, product managers, and engineering teams to drive issue resolution and alignment.Manage the support backlog, incidents, risks, dependencies, and action items with clear prioritization and tracking.Generate regular reports on system health, defect trends, SLA performance, and overall support effectiveness.Identify and implement opportunities for continuous improvement in support workflows, automation, and system reliability.Develop and maintain support documentation, playbooks, and knowledge base content to ensure consistency and scalability.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

Join LaBella Associates as a Structural Engineer in our Charlotte, NC office, part of our dynamic Building Engineering Division.At LaBella, we offer comprehensive building engineering services, encompassing mechanical, electrical, plumbing, and structural engineering. Our projects span feasibility studies, analysis, project design, and construction. Our team is experienced in new construction, renovations, additions, and design/build projects for diverse clients.The Structural Engineering team focuses on new design, repair, rehabilitation of existing structures, as well as performance evaluations. This role involves close collaboration with a Senior Structural Engineer to develop innovative concepts, strategies, designs, drawings, specifications, and reports. The ideal candidate should thrive both independently and within multidisciplinary teams.You will engage in a mix of exciting projects, including K-12 and higher education facilities, municipal buildings, healthcare projects, large commercial developments, and unique residential designs.This position offers a pathway for career advancement through opportunities to take on leadership roles, along with a competitive starting salary, incentive compensation, comprehensive benefits, and potential to become a LaBella shareholder.

LaBella Associates is seeking a highly skilled Senior Structural Engineer to join our dynamic team in Charlotte, NC. This role offers the opportunity to lead innovative projects that span from minor renovations to large-scale, complex constructions.Key Responsibilities:Independently manage or lead a team of structural engineers, designers, and draftspersons in producing comprehensive structural construction documents, including detailed drawings and specifications for diverse projects.Deliver construction phase services, including shop drawing reviews, RFI responses, and site visits to ensure compliance with project specifications.Conduct assessments and feasibility studies for existing structures that are to be improved, acquired, or have suffered damage.Collaborate closely with clients to create cost-effective structural designs, providing various options and analyses to facilitate informed decision-making.Engage with other engineering and architectural disciplines for integrated project execution.Develop efficient structural systems through precise calculations and interdisciplinary coordination.Oversee project budgets, managing hours and resources effectively.Mentor junior engineers and structural designers, providing guidance in calculations and documentation reviews.Foster and maintain strong client relationships.

Join Road to Hire as a Manager of College Success, where you will lead initiatives designed to empower students in their educational journeys and career pathways. This role involves overseeing programs that support college students, providing mentorship, and collaborating with educational institutions to enhance student success rates.

Join Red Ventures as a College Success Coach II, where you'll empower students on their journey to academic and personal success. In this role, you'll provide guidance, support, and resources to help students navigate their college experience effectively.

Join our dynamic team at Alpha Insight Inc. as a Client Service Associate, where you will play a crucial role in delivering exceptional customer experiences. In this position, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring their satisfaction with our services. Your ability to communicate effectively and build strong relationships will be key to your success in this role.Responsibilities include managing client accounts, providing product information, and collaborating with internal teams to enhance service delivery. If you are passionate about client services and eager to develop your career in a supportive environment, we encourage you to apply!

Join our team as a Sales Associate at The Tile Shop in Charlotte! In this exciting role, you will assist customers with their tile and flooring needs, providing expert advice and top-notch service. You'll be the face of our brand, ensuring customers feel welcomed and valued.Your responsibilities include engaging with customers, understanding their design preferences, and guiding them to make the best choices for their projects. This is not just a sales position; it’s an opportunity to build relationships and contribute to our customers' home improvement journeys.

Understand that a successful business is grounded in customer satisfaction and commit to ensuring every customer leaves satisfied.Identify each customer’s specific vehicle needs through engaging questions and active listening.Showcase vehicles through demonstrations, including test drives.Facilitate vehicle delivery to customers, ensuring they comprehend the vehicle's features, warranty details, and necessary paperwork, fostering lasting customer loyalty.Set personal income objectives aligned with dealership productivity standards and create a strategy to achieve those goals.Report to the Vehicle Sales Manager regarding objectives, planned activities, performance reviews, and analyses.Stay informed about incoming inventory, features, and accessories that enhance customer experience.Collaborate with the service department and body shop to ensure vehicles are reconditioned timely and to expected standards.Participate in sales meetings and training sessions provided by the dealership and manufacturers.Maintain a robust prospect development system.Implement an owner follow-up system that encourages repeat and referral business.Consistently review and analyze daily, weekly, monthly, and yearly actions to optimize time management and strategic planning.Comprehend automotive terminology and keep updated on technological advancements in the industry.Understand equity, values, and depreciation concepts to effectively communicate with customers.Be knowledgeable of federal, state, and local laws governing retail auto sales.Introduce customers to service department personnel to highlight the quality and efficiency of maintenance and repair services available.Adhere to all company safety policies and procedures, promptly reporting any incidents to a manager or supervisor.

Join LaBella Associates as a Director of Hospitality Architecture, where you will lead innovative design projects that shape the future of hospitality environments. This is an exciting opportunity to work remotely while collaborating with a talented team dedicated to delivering exceptional architectural solutions.

Join our dynamic team at Lewis Associates as a Finance Associate, where you will play a crucial role in supporting our financial operations. In this position, you will assist in financial reporting, budgeting, and analysis, helping to drive our financial strategy.

Schedule: Monday - Friday 8:00am - 5:00pmThe Front Desk Associate plays a crucial role in our office by managing the reception area, welcoming visitors, and providing essential clerical support. This position is integral to ensuring our office runs smoothly and efficiently.Key Responsibilities:* Answer multi-line phone calls in a friendly, professional manner, and direct them to the appropriate team members.* Warmly greet clients and visitors, ensuring they feel welcomed and informed. Notify relevant employees of visitors' arrivals.* Deliver exceptional service to staff, clients, and guests, maintaining a high standard of professionalism.* Communicate effectively with management and clients regarding project deadlines and updates.* Manage sensitive documents and information with discretion and care.* Resolve basic equipment issues as needed, ensuring minimal disruption to workflow.* Prioritize tasks to balance multiple projects and meet deadlines efficiently.* Engage with clients through various communication methods, including in-person, telephone, and electronic correspondence.* Adhere to company policies and client site regulations.* Utilize office supplies and equipment in a cost-effective manner.

Join our team as a Part-Time Optical Sales Associate! In this dynamic role, you will engage with customers, assisting them in choosing the perfect eyewear while providing exceptional service. Your expertise will contribute to a positive shopping experience and help drive sales.

LaBella Associates is actively seeking a skilled and experienced Bridge Engineer to join our dynamic team in Charlotte, NC. In this pivotal role, you will lead the analysis, design, and detailing of various local and state Department of Transportation (DOT) bridge projects under the mentorship of senior bridge engineers.Conduct comprehensive analysis and design for bridge projects.Collaborate effectively with team members and attend necessary meetings and conferences.

At LaBella Associates, a dynamic multi-disciplinary firm, we are dedicated to enhancing the communities we serve. Headquartered in Rochester, we boast additional offices throughout the northeastern United States and the Carolinas, fostering a collaborative environment that drives innovation and sustainability in consulting.Join Our TeamWe are seeking a passionate and driven professional to join our Civil Division, which encompasses civil engineering and landscape architecture. This role is ideal for a creative individual with a proven track record in managing large-scale athletic facilities projects nationwide, including natural grass and synthetic turf fields, parks, music venues, stadiums, and mixed-use developments. From master planning to construction closeout, you will play a pivotal role in delivering exceptional results.In this fast-paced environment, building strong relationships with internal teams and client partners is essential. A solid understanding of design, construction, and permitting processes is required, along with the ability to think outside the box. Candidates should have a background in Civil Engineering or Landscape Architecture, with a focus on project management, budgeting, and team leadership. A project portfolio submission is highly encouraged.