About the job
As the General Manager, you will spearhead the strategic growth and operational excellence of our location. Your role encompasses a diverse range of responsibilities, including the formulation of sales strategies, talent acquisition, training, overseeing food quality and service, and maintaining a visible presence on the floor.
Key Responsibilities:
Commercial Management:
- Take ownership of the business performance, ensuring alignment with company forecasts and annual targets.
- Analyze sales trends to drive profitability while continuously enhancing service standards.
- Organize and execute marketing initiatives, including promotional events and discount programs.
People Leadership:
- Provide clear guidance and briefings to your team.
- Deliver constructive feedback and conduct structured performance reviews.
- Recruit top talent to build a high-performing team.
Client Relations:
- Establish and nurture a professional relationship with John Lewis.
- Facilitate effective communication and engagement with John Lewis representatives.
- Monitor customer feedback consistently and develop actionable improvement plans based on insights.
Health & Safety, Food Safety, and ESG Compliance:
- Achieve a minimum score of 90% on European Safety Bureau assessments and 5-star ratings on EHO visits.
- Ensure compliance with all Health & Safety, Food Safety, and Environmental legislation and company policies.
