Service Delivery Manager

As a Service Delivery Manager at together, you will play a crucial role in ensuring that our services are delivered effectively and efficiently to our clients. You will be responsible for overseeing service operations, managing client relationships, and ensuring high levels of customer satisfaction.Your strategic thinking and leadership skills will be instru…

Are you an experienced Service Delivery Manager looking to take your career to the next level? At together, we are seeking a dynamic individual to lead our service delivery initiatives in the GTS Portfolio. In this role, you will be responsible for ensuring that our services meet the highest standards of quality and efficiency, while also fostering strong relationships with our clients.Your key responsibilities will include managing service delivery processes, optimizing operational workflows, and leading a team of dedicated professionals to achieve exceptional results. You will work closely with various departments to ensure seamless service integration and continuous improvement.

As the Service Delivery Manager at Together, you will be instrumental in ensuring the smooth operation of our Tech function. Your responsibilities will include active participation in Major Incident Management and conducting Service Reviews for Tier 1 suppliers to guarantee that our Tech Department adheres to its Service Level Agreements (SLAs) with the business. You will facilitate internal customer reviews and manage communication across the business regarding operational service and stakeholder engagement. In addition, you will assist the IT Admin with invoicing, collaborate with Group Procurement on Service Relationship Management, and contribute insights to the Cyber & Operations Director for the IT budget.Key responsibilities include:Supporting the GTS Service & Operations Manager with escalations related to incidents, service requests, or problems concerning the GTS trains.Performing ticket triage across all GTS train queues, analyzing trends, SLA breaches, and escalating issues to team and train Product Managers/Product Owners.Monitoring all GTS train helpdesk queues for Level 2 and Level 3 alerts.Collaborating closely with GTS train helpdesk queue owners to ensure effective knowledge transfer, improving first-attempt ticket allocation, and facilitating seamless service introduction to the GTS Service Desk Manager and IT Service Desk.Working with all trains on release management enhancements and providing feedback on any business issues or lessons learned from incidents related to releases.

Join together as a Financial Crime Manager, where you will play a crucial role in safeguarding our financial ecosystem. You will be responsible for developing and implementing strategies to detect and prevent financial crimes, ensuring compliance with regulatory requirements while fostering a culture of integrity.

As a Financial Crime Manager at together, you will play a pivotal role in safeguarding our organization against financial crime risks. You will lead initiatives to develop, implement, and monitor our financial crime prevention strategies, ensuring compliance with regulations and best practices.Your expertise will be essential in identifying suspicious activities, conducting risk assessments, and collaborating with cross-functional teams to enhance our security measures. This position offers the opportunity to make a significant impact in a dynamic and challenging environment.

Role Overview together is hiring a Mortgage Broker Account Manager based in Cheadle. This position focuses on managing client accounts and supporting clients throughout the mortgage process. The role calls for a strong commitment to service and effective communication. Main Responsibilities Oversee a portfolio of client accounts and maintain ongoing relationships. Guide clients through each stage of the mortgage process, from initial inquiry to completion. Respond to client needs promptly and professionally, ensuring a smooth experience. Work to expand the client base and contribute to customer satisfaction goals.

Join Together as a Mortgage Broker Account Manager in Cheadle, where you will play a vital role in managing relationships with our intermediary partners. In this dynamic position, you will be responsible for driving business growth, providing exceptional support to our brokers, and ensuring their needs are met promptly and efficiently. Your expertise will help us foster strong partnerships and enhance customer satisfaction.

Join our dynamic team at Together as a Senior Project Manager, where you will spearhead high-impact strategic initiatives within our regulatory change portfolio. Collaborating closely with leadership and cross-functional teams, you will play a crucial role in defining and setting up this portfolio. As you report to the Head of Delivery, your expertise will ensure that our business and technology projects adhere to regulatory and governance standards established by bodies such as the FCA, all while aligning with our enterprise risk strategy.In this influential position, you will bring together internal and external teams to achieve tangible results, advocate for operational readiness, and ensure the smooth progression of complex programs. You will confidently engage with executive stakeholders, manage risks, oversee budgets, and liaise with third-party vendors, driving projects from inception through to successful implementation. Additionally, as a senior member of the Delivery Management team, you will mentor colleagues and promote a culture of collaboration.Key Responsibilities:Planning and Initiation: Create comprehensive delivery plans encompassing all aspects of project delivery, including coordination with multiple teams and third-party suppliers.Monitor key dependencies and milestones.Identify capacity constraints and assist with prioritization decisions.Determine resource needs and secure the appropriate personnel.Delivery Management:Ensure all team members are aware of their roles and obligations.Develop and maintain project documentation as per the Change Delivery Framework.Participate in essential agile ceremonies to share insights and address any challenges.Oversee the go-live acceptance process and secure necessary approvals.Plan budgets and supervise the completion of tasks to guarantee successful IT changes.Financial Management:Estimate project expenditures in accordance with departmental guidelines and establish baseline budgets.Monitor project spending against the baseline and provide transparent financial reporting.Collaborate with portfolio managers to project annual portfolio expenditures.Third-Party Management:Engage with third-party vendors from the project's inception.Monitor third-party commercial commitments.People Management:Drive performance through coaching and alignment with strategic objectives.Manage colleagues through various stages of their employment.

Are you a proactive and results-driven professional with a passion for corporate lending? At together, we are seeking an experienced Operations Manager to lead our Corporate Lending team. This is an exciting opportunity to make a significant impact in a dynamic environment.As the Operations Manager, you will oversee day-to-day operations, ensuring efficiency and compliance within the lending processes. You will work closely with various stakeholders to enhance our service delivery and implement best practices.

Join Together as a Business Development Manager specializing in Heter Iska Loans. In this dynamic role, you will spearhead initiatives to expand our client base and enhance our offerings in the financial sector. Your expertise will be instrumental in identifying and cultivating new business opportunities, building lasting relationships with clients, and driving revenue growth.

About the Graduate Program together offers a Graduate Program based in Cheadle, focused on Project Management and Sales Portfolio Management. This program combines practical experience with support from seasoned professionals who are committed to helping graduates build their skills. What to Expect Work directly on real projects in both project management and sales portfolio management. Collaborate with experienced colleagues who provide guidance and mentorship. Develop professional skills in a team-oriented setting.

Join our dynamic team at together as part of our Graduate Programme, specializing in Project Management and Sales Portfolio Management. This is a fantastic opportunity for recent graduates to kick-start their careers in a vibrant and collaborative environment. You will gain hands-on experience working on exciting projects and develop your skills in sales strategy, project execution, and portfolio management.

Join our dynamic team as a Relationship Manager at together! In this vital role, you will be responsible for fostering strong relationships with clients and ensuring their needs are met effectively. You will work closely with our collections department to manage client accounts and deliver exceptional service.

As the General Manager, you will spearhead the strategic growth and operational excellence of our location. Your role encompasses a diverse range of responsibilities, including the formulation of sales strategies, talent acquisition, training, overseeing food quality and service, and maintaining a visible presence on the floor.Key Responsibilities:Commercial Management:Take ownership of the business performance, ensuring alignment with company forecasts and annual targets.Analyze sales trends to drive profitability while continuously enhancing service standards.Organize and execute marketing initiatives, including promotional events and discount programs.People Leadership:Provide clear guidance and briefings to your team.Deliver constructive feedback and conduct structured performance reviews.Recruit top talent to build a high-performing team.Client Relations:Establish and nurture a professional relationship with John Lewis.Facilitate effective communication and engagement with John Lewis representatives.Monitor customer feedback consistently and develop actionable improvement plans based on insights.Health & Safety, Food Safety, and ESG Compliance:Achieve a minimum score of 90% on European Safety Bureau assessments and 5-star ratings on EHO visits.Ensure compliance with all Health & Safety, Food Safety, and Environmental legislation and company policies.

We are seeking a skilled and motivated Relationship Manager to join our Collections department at together. In this role, you will be responsible for building and nurturing strong relationships with clients, ensuring their needs are met while effectively managing collections strategies.The ideal candidate will have a knack for communication and problem-solving, with a focus on delivering exceptional customer service. You will play a pivotal role in maintaining the company's reputation and fostering client loyalty.

Join the innovative team at together as a Relationship Manager. In this pivotal role, you will cultivate and maintain strong client relationships to drive satisfaction and loyalty. Your expertise will be essential in identifying client needs and delivering tailored solutions, ensuring a seamless experience throughout the customer journey.We are looking for a proactive individual who thrives in a fast-paced environment and possesses excellent communication skills. You will work collaboratively within the Collections department, playing a key role in optimizing our client engagement strategy.

Join our dynamic team at together as a Mortgage Case Manager. In this pivotal role, you will oversee mortgage applications from start to finish, ensuring a seamless experience for our clients. Your expertise will be vital in assessing applications, liaising with clients and other stakeholders, and making informed decisions that align with our company’s standards and policies.

We are seeking a highly skilled and motivated Senior Project Manager to join our dynamic team at together. In this pivotal role, you will oversee regulatory and governance readiness initiatives, ensuring compliance and best practices are met across all business operations. You will lead cross-functional teams, manage project timelines, and engage with stakeholders to deliver high-quality outcomes.The ideal candidate will possess strong leadership abilities, excellent communication skills, and a proven track record in project management within a regulatory context.

Role overview together is seeking a Financial Crime Manager to help protect the business from financial crime risks. This position leads a team focused on detecting and reducing threats related to financial fraud and money laundering. What you will do Develop and implement compliance strategies that address financial crime risks Oversee investigations into suspected fraud and money laundering activities Ensure the company meets all relevant regulatory requirements Work with teams across the business to promote compliance and risk awareness Location Cheadle

We are seeking a highly skilled and experienced Senior Project Manager with a focus on Regulatory and Governance Readiness to join our dynamic team at together. In this pivotal role, you will be responsible for overseeing projects that ensure compliance with regulatory standards and governance frameworks. Your strategic vision and leadership will guide cross-functional teams to achieve project objectives effectively and efficiently.The ideal candidate will possess a strong background in project management, with a proven track record of navigating complex regulatory environments. You will collaborate with stakeholders to identify requirements, develop project plans, and ensure timely delivery of milestones.