Retention & Refunds Analyst

Join Sectigo as a Retention & Refunds Analyst where you will play a crucial role in enhancing customer satisfaction and loyalty through effective retention strategies. Your analytical skills will be essential in identifying trends and patterns in customer behavior, facilitating timely refunds, and improving overall customer experience.

We are excited to announce multiple openings for IT Analysts and Senior IT Analysts at HCL Technologies in Chennai! If you possess a passion for technology and a dedication to providing exceptional IT Infrastructure support to global clients, we want to hear from you!Eligibility Criteria:- 0.6 months to 4 years of experience in technical voice, IT helpdesk, or service desk roles with excellent communication skills.- Candidates with a background in international technical support BPO (minimum 0.6 months) are also welcome to apply.Key Responsibilities:- Deliver prompt diagnosis and resolution of hardware, software, and network issues via telephone, email, or chat for end users.- Escalate complex problems to internal 2nd and 3rd level IT support teams.- Manage vendor relationships to ensure effective problem resolution.- Utilize the Incident Management System to document, track, and manage issues and resolutions.- Respond to user inquiries through various communication channels and assign tasks to appropriate support teams.- Conduct thorough problem diagnosis and follow-up to ensure resolution.- Provide Level 1 remote desktop support and adhere to standard operating procedures (SOPs).- Collaborate with IT staff and business units for routine maintenance updates.Note:- Freshers and candidates with irrelevant experience are not eligible.- Proficiency in English is mandatory.- CTC is negotiable for the right candidate.How to Apply:Join us for a walk-in interview at HCL Technologies, Chennai on March 7th (Saturday) between 10 AM and 3 PM. Please carry the following documents:- Updated CV with your name marked “Sowmiya” at the top.- A copy of this email.- Government-issued ID proof.- Passport-sized photograph.- Last 3 months of payslips.- Current company offer letter.Do not forget to mention “Sowmiya” on top of your documents!We encourage you to bring your friends and colleagues who meet the experience criteria. If you have previously interviewed with us, you may reapply after one month. We look forward to meeting you!

Join Rotork as an HTS Analyst in Chennai, where your analytical skills will drive operational excellence within our team. This full-time position offers an opportunity to contribute significantly to our operations and enhance our processes.As an HTS Analyst, you will be responsible for analyzing data, optimizing workflows, and ensuring our operational strategies are efficient and effective. Your insights will directly impact our performance and our commitment to excellence.

About ValGenesisValGenesis stands at the forefront of digital validation solutions tailored for the life sciences sector. Our innovative suite of products empowers 30 of the top 50 global pharmaceutical and biotech enterprises to achieve seamless digital transformation, uphold total compliance, and drive manufacturing excellence throughout their product lifecycle.Explore your potential with ValGenesis, the benchmark for paperless validation in Life Sciences: valgenesis.com/aboutAbout the Role:As a Senior Business Analyst, you will be an integral member of the Professional Services team, serving as a trusted advisor and Subject Matter Expert (SME) for our ValGenesis software solutions. In this role, you will offer hands-on support and facilitate knowledge transfer to our clients during implementation and upgrade projects. Your primary objective will be to identify optimal configurations and setups that align with each client's unique business processes.

We are seeking a highly skilled Senior IT Security Analyst to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will be responsible for enhancing our security posture and safeguarding our information systems. You will conduct risk assessments, develop security policies, and implement best practices to protect our organizational assets.

OverviewJoin Acurus Solutions as an Accounts Receivable (AR) Analyst, where your primary responsibility will be to meticulously assess and manage the status of claims related to outstanding balances on patient accounts. You will engage in proactive follow-up on A/R accounts to ensure accuracy and timeliness, while also maintaining high-quality standards in deliverables to our clients.Key ResponsibilitiesEvaluate AR claims to comprehend denial reasons, resolve issues, and ensure claims reach closure.Analyze allocated accounts using AR tools and implement necessary actions.Research data from billing software, explanation of benefits (EOB), medical records (MR), and authorizations to understand reasons for denial or underpayment.Monitor claim status through third-party web portals and insurance websites.Implement corrective actions, including resubmission of claims and transferring to the appropriate payers.Understand client requirements and specifications for various projects.Your performance will be measured by the payments collected resulting from your A/R efforts.

Roles and ResponsibilitiesConduct thorough quality evaluations of customer interactions using both manual and AI-assisted workflows.Validate AI-generated quality assurance scores to ensure consistency with established quality standards.Perform targeted call and interaction scrubbing based on identified AI risk signals.Ensure compliance with SOPs, regulatory requirements, and customer experience benchmarks.Utilize AI-driven insights to prioritize interactions that require quality assurance intervention.Direct QA efforts towards high-risk interactions rather than random sampling.Escalate significant quality issues and behavioral risks as needed.Analyze QA datasets to pinpoint critical failing parameters, agent behavior patterns, and gaps in customer experience.Work with structured datasets, utilizing Google Sheets or MS Excel, to derive actionable insights.Assist in creating and maintaining dashboards within the Quality Management System (QMS).Provide constructive feedback on feature enhancements related to AI models and functions in the QMS.Leverage QMS dashboards to monitor contact center quality health, track agent performance trends, and evaluate experience metrics (including customer sentiment and interaction outcomes).Take proactive measures based on insights, including scrubbing, escalation, and coaching recommendations.Participate in QA calibration sessions to maintain scoring consistency across evaluations.Recommend enhancements to scorecards, parameters, and evaluation frameworks.Contribute to the evolution of QA processes towards AI-first quality assurance models.

Location: Chennai, IndiaCompany: Gen Digital About Gen Digital Gen Digital brings together well-known consumer brands such as Norton, Avast, LifeLock, and MoneyLion. The company delivers cybersecurity, online privacy, identity protection, and financial wellness solutions to nearly 500 million users in over 150 countries. Gen Digital’s mission centers on helping people manage, grow, and secure their digital and financial lives. Employees benefit from flexible work options, generous time off, competitive pay, and comprehensive well-being programs. The culture values customer focus, open discussion, experimentation, and learning. Gen Digital welcomes people from diverse backgrounds, believing that varied perspectives strengthen the team. Role Overview: Senior Principal IT Business Analyst (Oracle ERP Fusion Cloud) This senior individual contributor role focuses on architecting, enhancing, and supporting Gen Digital’s global finance systems. The position requires deep expertise in Oracle Fusion Finance, solution architecture, integrations, and financial process optimization. Collaboration with Finance, IT, and other stakeholders is central to designing scalable solutions that support operational excellence, compliance, and growth. Key Responsibilities Design and evolve the end-to-end finance systems architecture across Record-to-Report (R2R), Source-to-Pay (S2P), Treasury, Tax, Financial Planning, and Reporting. Apply hands-on experience with Oracle Fusion Finance modules, including GL, FA, CM, PO, AP, Tax, and ICO. Lead or support implementation and enhancement of Oracle Fusion ERP systems, including integrations with finance boundary applications. Architect both functional and technical solutions for a variety of financial processes.

About ZuoraAt Zuora, we empower businesses to grow smarter and adapt quickly to changing market demands. Our advanced platform supports modern business models—ranging from subscriptions and usage-based pricing to AI-driven and outcome-focused products—enabling companies to launch innovative offerings, automate intricate billing processes, and achieve predictable, recurring revenue streams.Having pioneered the Subscription Economy for over a decade, we are now advancing our capabilities by constructing the definitive platform for quote to cash, assisting organizations in effectively monetizing their products and services on a flexible, AI-ready foundation.Opportunity OverviewAs an HRIS Analyst specializing in Workday, you will partner with HR and cross-functional teams to enhance and optimize Workday and related HR systems. Your role involves managing system configurations, leading enhancement initiatives, and identifying process improvements that enhance efficiency and enrich the overall employee experience. Working closely with other Business Systems Analysts and technical teams, you will prioritize projects, refine requirements, and ensure the successful implementation of enhancements through agile development and testing methodologies.Key Responsibilities:Act as a Workday system subject matter expert, facilitating configuration, testing, reporting, and troubleshooting across multiple modules (Core HCM, Absence, Advanced Compensation, etc.).Lead or participate in enhancement projects and support larger cross-functional initiatives related to HR technology.Manage daily Workday operations, including data audits, security administration, and HRIS support ticket resolution.Collaborate with technical teams to facilitate integrations and data loads with other enterprise systems (e.g., Finance, IT, Recruiting, Learning).Develop, update, and maintain Workday documentation, including process guides and training materials for end-users.Engage with HR, IT, and other business stakeholders to identify opportunities for improvement and define scalable solutions.Respond to incoming inquiries, requests, and issues while ensuring effective communication.Support system testing and deployment cycles, ensuring data accuracy, integrity, and seamless rollouts.Our Technology Stack: Workday HCM (Core, Absence, Security), Custom Reports, HRIS Integrations (SFTP, APIs), and other connected platforms.

We are seeking a dedicated Support Analyst to join our dynamic team at Squircle IT Consulting Services Pvt Ltd in Chennai. As a Support Analyst, you will play a crucial role in ensuring that our clients receive exceptional support and solutions for their technical needs. You will engage with various stakeholders to troubleshoot issues, analyze client requirements, and provide timely resolutions.

Role overview The Revenue Analyst at AccorHotels in Chennai plays a key part in supporting the company’s revenue goals. This position centers on analyzing market trends, studying pricing strategies, and reviewing performance data to identify ways to increase revenue. Close collaboration with various departments is essential to strengthen revenue management processes and contribute to business growth. What you will do Analyze market trends and monitor competitor pricing to highlight both opportunities and risks Examine performance metrics to detect patterns and areas that could be improved Develop actionable insights and recommendations that align with revenue objectives Work alongside teams across the organization to put revenue strategies into practice Location The role is based in Chennai.

Role overview NielsenIQ is seeking a Data Operations Analyst based in Chennai. The position centers on managing and refining data operations to help drive sound business decisions. The analyst will play a key part in maintaining reliable data processes that support organizational objectives. What you will do Oversee and enhance data operations across multiple platforms Collaborate with teams from different functions to strengthen data workflows Contribute to business outcomes by maintaining accurate and efficient data handling Requirements Strong analytical abilities Background in data operations or similar areas Comfort working with colleagues across departments

Join Capco as a Business Analyst in Chennai, India, where you will play a pivotal role in transforming financial services through innovative solutions and strategic insights. As a key member of our dynamic team, you will collaborate with clients to identify their needs and deliver impactful results. Your analytical skills and problem-solving mindset will be essential as you help shape the future of our clients' businesses.

Who We Are:BigID is a pioneering technology startup dedicated to delivering cutting-edge solutions for data security, compliance, privacy, and AI-driven data management. We are at the forefront of transforming the data landscape by enabling our clients to mitigate risks, foster business innovation, ensure compliance, cultivate customer trust, enhance decision-making, and extract greater value from their data.We are assembling a global team that shares a passion for innovation and next-generation technology. At BigID, our team is the cornerstone of our success. Join our people-centric, fast-paced, and rewarding culture where you will collaborate with some of the brightest minds in the industry who prioritize innovation, diversity, integrity, and teamwork.Who We Seek:We are looking for a highly motivated and detail-oriented R&D Operations Analyst to enhance the efficiency and productivity of our Research & Development department. In this role, you will provide essential support to R&D leadership by delivering data-driven insights and managing key operational processes.What You'll Do: (Overview of the Role)Performance Tracking and Reporting

Join nium as a Senior Internal Audit Analyst, where you will play a pivotal role in evaluating and improving our internal controls and processes. You will work closely with various departments to ensure compliance with regulations and identify areas for operational improvements.

About UsFULL Creative is an innovative product company based in Portland, with offices spanning across India (Chennai), the United Kingdom (Edinburgh), and Canada (Toronto). In the US, UK, and Canada, we proudly operate under the name AnywhereWorks. Our mission is to empower individuals to work from anywhere, uniting engineers, artists, analysts, product experts, account managers, sales executives, and marketers to shape a future where work transcends physical locations.Our MissionAt FULL Creative, we are dedicated to transforming the way the world works. Our belief is that ideas should not be constrained by time or place, and their execution should reflect that freedom. We envision a future where collaboration knows no boundaries, allowing people to contribute without limitations. Whether in an office meeting room, on a commuter train, or at a sidewalk café, we empower our teams to communicate, collaborate, and innovate. Our goal is not just to change the world, but to enhance it through scalable, empowering, and disruptive solutions.Roles & ResponsibilitiesAnalyze data sets to uncover trends, patterns, and actionable insights that enhance Contact Center performance.Ensure that reports and analytics align with business objectives and strategic direction.Identify, collect, and document new reporting requirements from internal stakeholders.Evaluate and recommend reporting tools and technologies to elevate analytics capabilities.Conduct comprehensive business analysis and root cause analysis, providing clear, data-driven recommendations.Develop and automate dashboards, reports, and visualizations using MS Office or Google Sheets.Monitor operational challenges and collaborate with teams to deliver real-time solutions.Work closely with Contact Center teams to support data-driven decision-making.Share knowledge and best practices across the team to foster continuous improvement.

OverviewAs a Medical Coding Quality Analyst at Acurus Solutions, you will play a vital role in ensuring the accuracy and quality of medical coding. Your responsibilities will include assigning ICD and CPT codes based on provided medical records, adhering to both ICD and federal/Payor guidelines, and meeting client specifications for Evaluation and Management services as well as Emergency Department services.

An esteemed Talent Acquisition firm based in Saudi Arabia is seeking a proficient Technical Analyst with a focus on Enterprise Content Management (ECM) to become a vital member of our team. In this dynamic role, you will take charge of analyzing and designing technical solutions that are in sync with our ECM strategies, ultimately boosting the efficiency and effectiveness of our content management processes.Your expertise will ensure the seamless integration of ECM systems with various business applications, catering to user requirements while complying with company policies. You will be instrumental in pinpointing areas for enhancement and delivering innovative solutions that enhance business performance.This position is onsite in Saudi Arabia.Key Responsibilities Analyze business requirements through information-gathering sessions with users, ensuring an accurate understanding of their needs and mapping them to SAP business processes. Implement ECM solutions and their integration with relevant systems. Provide post-go-live support and manage enhancements and issues as they arise. Address daily user issues for business stakeholders. Conduct ECM training for various roles within the organization. Mentor junior consultants on SAP ECM functionalities. Design and implement enterprise-wide system architectures for ECM deployments, leading architecture sizing, scaling, installation, and configuration activities. Serve as a primary authority on enterprise architecture to manage large volumes of content from diverse sources like SAP data, emails, documents, and images. Develop new applications, forms, reports, and workflows utilizing OpenText Content Server. Modify OpenText Content Server workflows, forms, reports, and custom taxonomies/metadata as per specifications and enhance existing applications to meet evolving needs. Collaborate on requirements and solution design. Prepare technical specifications based on functional specifications and provide estimates. Ensure development aligns with standards and conduct quality checks. Possess implementation experience with capture (OCR) technologies. Requirements A bachelor's degree in Computer Engineering, Computer Science, or Information Systems. A minimum of nine (9) years of experience in ECM with OpenText. At least one (1) year of experience in end-to-end S/4HANA implementation. A minimum of two (2) years of experience in SAP ECC project implementation. Exceptional communication skills and the ability to work collaboratively.

Hello Candidates,We are excited to announce an opening for an SEO Analyst at MeeTaaN Business Solutions. We are looking for dynamic individuals who are ready to jump into action!Preferred Candidates: Immediate joiners are highly encouraged.Experience Required: Candidates with 3 months to 3 years of experience in SEO, PPC, SMO, and SMM are welcome to apply.Interview Process:Face-to-face interviewTechnical RoundFinal interview with CEOInterview Schedule: From May 11, 2018, to May 30, 2018, between 10:00 AM to 5:00 PM.Walk-in interviews are available from Monday to Saturday.Venue:MeeTaaN Business Solutions,No.18A, Gangai Amman Koil Street,LK Varaha Building, 2nd Floor, A3-BlockJob Type: Full-timeSalary: ₹10,000 to ₹30,000 per month

About Gen Digital Gen Digital supports nearly 500 million users in over 150 countries through well-known consumer brands such as Norton, Avast, LifeLock, and MoneyLion. The company’s focus spans cybersecurity, online privacy, identity protection, and financial wellness, aiming to help people manage and secure their digital and financial lives. Gen values innovation, courage, and practical impact. The team uses AI tools to boost productivity and welcomes new ideas and diverse backgrounds. Employees benefit from flexible work arrangements, competitive compensation, generous time off, and well-being programs that support a healthy work-life balance. Collaboration, open discussion, and continuous learning are central to Gen’s culture. Team members support each other and recognize that varied experiences and perspectives strengthen the company. Role Overview: Senior Privacy Support Analyst The Senior Privacy Support Analyst joins the Consumer Services & Inside Sales (CSIS) team in Chennai. This role ensures customers receive the correct products, entitlements, and communications on time. The position works closely with support, sales IT, and external vendors to maintain accurate and scalable fulfillment and Executive Privacy workflows as Gen grows. Main Responsibilities Oversee the full order, entitlement, and fulfillment process for Executive Privacy and consumer customers, ensuring timely and accurate delivery. Manage the daily execution of Executive Privacy removal strategies, including monitoring, auditing, and performing quality checks to ensure thorough due diligence and optimal results. Monitor fulfillment and removal processes each day, troubleshoot issues, and resolve them quickly. Use both traditional analytics and AI-powered tools to recommend improvements that reduce defects and minimize rework. Apply AI assistants for research, documentation, and analysis while maintaining strong human judgment and quality control. Location Chennai, India