Ruby Developer with Support Responsibilities

We are seeking a skilled Ruby Developer to join our dynamic team. In this role, you will be responsible for developing robust web applications, providing technical support, and collaborating with cross-functional teams to deliver exceptional software solutions. Your expertise will help shape our projects and enhance our client satisfaction.

At Mindera, we are on a mission to build a remarkable team, and we invite you to be a part of it! As a Senior Ruby Developer, you will contribute to the evolution of our core service-oriented architecture.We are seeking passionate Ruby Developers eager to tackle complex and stimulating challenges. Your primary goal will be to develop high-quality software while maintaining an eye on operational aspects, such as metrics collection and tracing, all while considering the overall backend platform.This role is centered around a FinTech project that focuses on facilitating international payments through a digital self-service account.

About the Company:Aarna HR Solutions Pvt Ltd is a leading recruitment firm based in Bangalore, catering to the IT and non-IT sectors across India. Established in 2008, the firm is committed to sourcing the most talented individuals in the industry, fostering a culture of excellence, teamwork, and pride in performance.Job Location: ChennaiRoles and Responsibilities:Conduct code reviews for team members, championing best practices and coding standards.Collaborate closely with product teams and engineers to create a robust and reliable backend system with minimal supervision.Maintain an unwavering focus on performance, emphasizing code quality metrics.Thrive under pressure and adapt to evolving business needs while supporting bug fixes, enhancements, and disaster recovery for existing software systems.Possess comprehensive technical knowledge of the overall system architecture.

Join our dynamic team as an ASP.NET Developer focused on providing production support. In this role, you will be responsible for troubleshooting and resolving production issues, enhancing existing applications, and ensuring optimal performance and reliability of our software solutions. You will collaborate with cross-functional teams to implement effective solutions and improve user experiences.

Role overview Freshworks Inc. seeks a Lead - Corporate Social Responsibility to direct its social impact initiatives from the Chennai office. This position shapes programs and strategies that connect business goals with community needs, reflecting Freshworks’ ongoing focus on responsible and sustainable practices. What you will do Create and execute corporate social responsibility strategies that support the company’s vision Ensure social initiatives are closely linked to business objectives Manage projects that serve both local and global communities Monitor programs to ensure sustainability and track measurable outcomes

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Java Production Support Engineer. In this role, you will be responsible for providing technical support for Java applications in a production environment. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and ensure the smooth operation of our applications.The ideal candidate will have a strong understanding of Java technologies, production support methodologies, and excellent problem-solving skills. You will play a crucial role in maintaining the reliability and performance of our systems.

Roles & ResponsibilitiesEvaluate application performance to identify potential bottlenecks, propose solutions, and collaborate with developers to implement fixes.Install essential software applications to enable employees to fulfill their roles effectively.Oversee and monitor all installed systems and infrastructure to ensure optimal operation.Diagnose, troubleshoot, and document technical issues to facilitate swift resolutions.Create and maintain custom scripts aimed at enhancing system efficiency and promoting automation.Provide technical support for MAC and PC systems while adhering to established protocols for software installation.Deliver Helpdesk and Remote Desktop support to assist users effectively.

Join SGS as an Assistant Manager/Sr. Executive in Business Development within the Minerals sector. In this pivotal role, you will be responsible for driving growth and enhancing customer relationships. Your expertise will help us meet client needs and expand our market presence. You will collaborate with cross-functional teams to deliver exceptional service and innovative solutions.

Join Sectigo as a Technical Support Specialist and be a key player in delivering exceptional customer service and technical assistance. In this role, you will troubleshoot and resolve complex issues related to our products and services, ensuring customer satisfaction and promoting our brand's reputation.Your expertise will help guide customers through their technical challenges, providing comprehensive solutions and fostering a positive user experience. This position is ideal for individuals who are passionate about technology and enjoy helping others.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as an Application Support Engineer. In this critical role, you will leverage your experience in SharePoint, JavaScript, and C# to provide exceptional support and solutions for our clients. You will be integral in troubleshooting, maintaining, and enhancing applications to ensure optimal functionality and user satisfaction.

Join Sectigo as a Technical Support Specialist where you will play a crucial role in delivering exceptional technical assistance to our clients. You will be responsible for troubleshooting issues, providing solutions, and ensuring customer satisfaction. Your expertise will help our clients navigate and utilize our products effectively.

About Zuora Zuora helps businesses adapt and grow in changing markets. The Zuora platform supports a range of business models, including subscription services, usage-based pricing, and AI-powered solutions. Companies use Zuora to launch new products, automate complex billing, and build steady, recurring revenue. With over a decade of experience shaping the Subscription Economy, Zuora is building a flexible quote-to-cash platform. This foundation helps organizations monetize products and services with agility and intelligence. Role Overview The Application Support Engineer II joins Zuora's Global Customer Support team. This role focuses on delivering technical support for Zuora Billing and applying AI tools to improve customer experience and support processes. The position offers opportunities to deepen product knowledge, drive product improvements, and shape modern support workflows. What You Will Do Level 2 Technical Support: Handle complex customer inquiries for Zuora Billing via ticketing systems and live channels, such as Zoom. Own cases from intake to resolution, ensuring timely and thorough solutions that maintain high customer satisfaction. Issue Analysis and Resolution: Prioritize and assess incoming issues based on urgency and business impact. Use analytical skills to identify root causes, investigate defects, document findings, and resolve or escalate cases with clear technical context. AI-Driven Support: Use AI tools to speed up issue diagnosis, improve response quality, and reduce resolution times. Provide feedback on AI tool performance and suggest ways to automate and improve workflows. Collaboration: Work closely with Engineering and Product Management to advocate for customer needs, assist with defect resolution, and influence product improvements. Share insights to help enhance product reliability and functionality. Knowledge Sharing and Escalation Management: Contribute to Knowledge-Centered Service (KCS) by creating and maintaining documentation on configuration, customization, and integrations. Manage critical escalations and communicate proactively with stakeholders. Location This position is based in Chennai, Tamil Nadu, India.

Join our dynamic global team at Sectigo as a Certificate Support Associate. In this pivotal role, you will deliver outstanding customer service through various channels, including phone, email, and live chat. Your main focus will be on addressing customer inquiries, troubleshooting issues, offering product guidance, and ensuring high customer satisfaction. You will collaborate closely with internal teams to resolve customer concerns promptly, fostering long-term relationships.This position is full-time and located in our Chennai office at DLF IT Park, Manapakkam, requiring you to work five days a week.Key Responsibilities:Respond promptly to customer inquiries via phone, email, and live chat.Triage and manage customer issues related to products, services, and account management.Provide precise and accurate information regarding company products and policies.Document customer interactions and resolutions accurately in internal systems.Independently handle customer support cases and escalate complex issues as necessary.Work collaboratively with Technical Support, Validation, Sales, and Operations teams.Uphold a high standard of customer service and adhere to SLAs.Contribute to improvement initiatives by sharing insights on recurring customer issues.Engage in additional duties as required to support company initiatives.

We are seeking a dedicated Support Analyst to join our dynamic team at Squircle IT Consulting Services Pvt Ltd in Chennai. As a Support Analyst, you will play a crucial role in ensuring that our clients receive exceptional support and solutions for their technical needs. You will engage with various stakeholders to troubleshoot issues, analyze client requirements, and provide timely resolutions.

We are seeking a dedicated Oracle Production Support Specialist to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. This role is essential for ensuring the stability and efficiency of Oracle applications in a fast-paced environment.

We are seeking a dedicated and skilled Product Support Specialist to join our dynamic team at weekday-1. In this role, you will be the first point of contact for our customers, providing them with exceptional support and guidance regarding our products.Your expertise will help ensure that customers receive timely assistance and solutions, enhancing their overall experience with our brand. If you are passionate about customer service and enjoy solving problems, we would love to hear from you!

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Windows L2 Support Engineer. In this role, you will provide technical support for Windows operating systems and applications, ensuring a seamless experience for our clients. You will troubleshoot and resolve issues, manage incidents, and assist in system upgrades and installations. Your expertise will play a crucial role in maintaining high customer satisfaction.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Unix/Linux Production Support Engineer. In this vital role, you will be responsible for maintaining and supporting Unix and Linux environments, ensuring optimal performance and uptime. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and improve processes.We are looking for an individual who is passionate about technology and eager to contribute to our mission of delivering excellent IT solutions. You will have the opportunity to work in a fast-paced environment where your skills will be challenged and developed.

Join our dynamic team as a Unix Production Support Specialist where you will be at the forefront of ensuring the stability and performance of our Unix-based systems. This role is ideal for those passionate about technology and eager to solve complex challenges in a fast-paced environment.

About Zuora Zuora helps businesses adapt and grow by supporting a range of modern business models, from subscriptions and usage-based pricing to AI-powered offerings. The platform enables organizations to introduce new products, simplify billing, and build predictable revenue streams. With over a decade of experience shaping the Subscription Economy, Zuora continues to evolve, now building a unified quote-to-cash platform designed for flexibility and AI-readiness. Role Overview: Application Support Engineer II This Level 2 Application Support Engineer role is part of Zuora’s Global Customer Support team in Chennai. The position focuses on delivering technical support for Zuora Billing, with a strong emphasis on integrating AI tools to improve both customer experience and internal workflows. The role offers the chance to expand expertise in Zuora Billing, contribute to product enhancements, and help modernize support operations through AI-driven processes. What You Will Do Advanced Technical Support: Provide Level 2 support for Zuora Billing by diagnosing and resolving complex customer issues via ticketing systems and live channels such as Zoom. Take full ownership of cases from intake to resolution, maintaining a high standard of customer satisfaction. Issue Diagnosis and Resolution: Assess and prioritize incoming cases based on business impact and severity. Use analytical skills to identify root causes, investigate defects, document findings, and resolve or escalate issues with detailed technical information. AI-Enhanced Support: Apply AI tools to speed up diagnosis, improve response quality, and reduce resolution times. Offer feedback on AI tool performance and help identify opportunities for automation within support workflows. Cross-Team Collaboration: Work closely with Engineering and Product Management to represent customer needs, assist in resolving defects, and provide input that shapes product improvements. Knowledge Sharing and Escalation Management: Contribute to a Knowledge-Centered Service (KCS) approach by creating and updating documentation on configuration, customization, and integrations. Manage critical escalations and ensure proactive, clear communication with stakeholders.