Senior Application Support Engineer

At Rapyuta Robotics, we are driven by our core principle of "Empathy," striving to automate tasks that are "demanding," "dirty," and "dangerous." Our goal is to cultivate a society where individuals can immerse themselves in more intellectual and creative endeavors. We are at the forefront of developing and supporting cutting-edge robotics platforms and solu…

About Zuora Zuora helps businesses adapt and grow by supporting a range of modern business models, from subscriptions and usage-based pricing to AI-powered offerings. The platform enables organizations to introduce new products, simplify billing, and build predictable revenue streams. With over a decade of experience shaping the Subscription Economy, Zuora continues to evolve, now building a unified quote-to-cash platform designed for flexibility and AI-readiness. Role Overview: Application Support Engineer II This Level 2 Application Support Engineer role is part of Zuora’s Global Customer Support team in Chennai. The position focuses on delivering technical support for Zuora Billing, with a strong emphasis on integrating AI tools to improve both customer experience and internal workflows. The role offers the chance to expand expertise in Zuora Billing, contribute to product enhancements, and help modernize support operations through AI-driven processes. What You Will Do Advanced Technical Support: Provide Level 2 support for Zuora Billing by diagnosing and resolving complex customer issues via ticketing systems and live channels such as Zoom. Take full ownership of cases from intake to resolution, maintaining a high standard of customer satisfaction. Issue Diagnosis and Resolution: Assess and prioritize incoming cases based on business impact and severity. Use analytical skills to identify root causes, investigate defects, document findings, and resolve or escalate issues with detailed technical information. AI-Enhanced Support: Apply AI tools to speed up diagnosis, improve response quality, and reduce resolution times. Offer feedback on AI tool performance and help identify opportunities for automation within support workflows. Cross-Team Collaboration: Work closely with Engineering and Product Management to represent customer needs, assist in resolving defects, and provide input that shapes product improvements. Knowledge Sharing and Escalation Management: Contribute to a Knowledge-Centered Service (KCS) approach by creating and updating documentation on configuration, customization, and integrations. Manage critical escalations and ensure proactive, clear communication with stakeholders.

About Zuora Zuora helps businesses adapt and grow in changing markets. The Zuora platform supports a range of business models, including subscription services, usage-based pricing, and AI-powered solutions. Companies use Zuora to launch new products, automate complex billing, and build steady, recurring revenue. With over a decade of experience shaping the Subscription Economy, Zuora is building a flexible quote-to-cash platform. This foundation helps organizations monetize products and services with agility and intelligence. Role Overview The Application Support Engineer II joins Zuora's Global Customer Support team. This role focuses on delivering technical support for Zuora Billing and applying AI tools to improve customer experience and support processes. The position offers opportunities to deepen product knowledge, drive product improvements, and shape modern support workflows. What You Will Do Level 2 Technical Support: Handle complex customer inquiries for Zuora Billing via ticketing systems and live channels, such as Zoom. Own cases from intake to resolution, ensuring timely and thorough solutions that maintain high customer satisfaction. Issue Analysis and Resolution: Prioritize and assess incoming issues based on urgency and business impact. Use analytical skills to identify root causes, investigate defects, document findings, and resolve or escalate cases with clear technical context. AI-Driven Support: Use AI tools to speed up issue diagnosis, improve response quality, and reduce resolution times. Provide feedback on AI tool performance and suggest ways to automate and improve workflows. Collaboration: Work closely with Engineering and Product Management to advocate for customer needs, assist with defect resolution, and influence product improvements. Share insights to help enhance product reliability and functionality. Knowledge Sharing and Escalation Management: Contribute to Knowledge-Centered Service (KCS) by creating and maintaining documentation on configuration, customization, and integrations. Manage critical escalations and communicate proactively with stakeholders. Location This position is based in Chennai, Tamil Nadu, India.

Join our dynamic team at 3Pillar Global as a Senior Application Support Engineer. In this pivotal role, you will leverage your expertise in Java, SQL, and the credit card domain to provide high-level support for our applications. Your contributions will be crucial in enhancing user experience and ensuring seamless operations.

Join our dynamic team at rapyuta robotics as an Application Support Engineer, where you will take on a pivotal role in providing comprehensive after-market support for our cutting-edge Autonomous Mobile Robot (AMR) product line. As the main point of contact for our clients experiencing challenges with their deployed AMR solutions, you will ensure prompt and effective resolutions to enhance customer satisfaction. Your responsibilities will also include the deployment of CI/CD updates and the maintenance of efficient automation workflows. We are looking for a candidate with exceptional troubleshooting abilities, a solid knowledge of robotic systems, and adeptness in managing both technical and customer-centric tasks.After-Market Support:Act as the primary contact for clients encountering difficulties with AMR systems, addressing issues related to UI, localization, sensor calibration, and integration.Conduct thorough investigations to resolve intricate system-level problems, collaborating with various teams as necessary.Document issues, root causes, and solutions to facilitate internal knowledge sharing and foster continuous improvement.CI/CD Deployment:Regularly implement CI/CD updates at client locations, ensuring minimal disruption and seamless integration.Oversee and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts.Enhance deployment scripts and automation tools for optimal efficiency.Support team members in configuring their testing environments and comprehending workflows.Site Deployment and Support:Engage in site setup, deployment, and ongoing support for AMR solutions.Monitor system health, telemetry, and logs to proactively identify and resolve potential issues.Implement minor updates and patches as requested by the team or clients.Continuous Improvement:Analyze recurring challenges and contribute to root cause analysis and strategic solutions.Provide constructive feedback to development teams to enhance product reliability and performance.Stay informed of the latest advancements in AMR technology, CI/CD practices, and automation tools.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as an Application Support Engineer. In this critical role, you will leverage your experience in SharePoint, JavaScript, and C# to provide exceptional support and solutions for our clients. You will be integral in troubleshooting, maintaining, and enhancing applications to ensure optimal functionality and user satisfaction.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Dot Net Application Support Specialist. In this role, you will be responsible for providing exceptional support for our Dot Net applications while ensuring optimal performance and user satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality.

Requirement Engineering: Comprehend the calibration prerequisites to formulate an execution plan aimed at meeting performance, safety, and regulatory benchmarks.Calibration & Validation: Carry out the designated calibration tasks to ensure compliance with the established calibration strategy.Verification and Release: Aid in the formulation of the final calibration dataset by conducting validation tests and preparing final reports to enable the dataset's release for series production.Problem Solving: Assist in addressing internal and field complaints by evaluating vehicle behavior at customer locations, thereby supporting the quality team in identifying root causes.Innovation Management: Recognize problem statements to generate innovative solutions aimed at alleviating customer pain points. Provide insights into innovative ideas by adhering to respective milestones and supporting the innovation management process.

Join us at Squircle IT Consulting Services Pvt. Ltd. as a Dot Net Application Support Specialist. In this role, you will be pivotal in maintaining and enhancing our Dot Net applications, ensuring optimal performance and user satisfaction. Collaborate with a dynamic team to troubleshoot issues, implement solutions, and provide excellent support to our clients.

Join dev2 as a T24 Temenos Application Support Specialist, where you will play a key role in supporting our T24 applications. This position offers an exciting opportunity to work with cutting-edge technology in a dynamic environment. You will be responsible for troubleshooting, maintaining, and enhancing our T24 platforms, ensuring optimal performance and user satisfaction.

We are seeking a skilled Oracle PL/SQL Application Support Specialist to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will be responsible for providing exceptional support and maintenance for our critical Oracle PL/SQL applications, ensuring optimal performance and reliability.Your expertise in PL/SQL will be essential in troubleshooting complex issues, implementing enhancements, and collaborating with cross-functional teams. If you are passionate about technology and thrive in a fast-paced environment, we would love to hear from you!

Join MSX International as a Senior Diagnostic Support Engineer, where you'll play a pivotal role in enhancing our technical support initiatives. In this dynamic position, you will leverage your deep understanding of diagnostic systems to provide expert assistance to our clients, ensuring optimal performance and satisfaction. Your contributions will directly influence our commitment to delivering exceptional service and innovative solutions.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Mobile Application Validation Engineer. In this role, you will be responsible for ensuring the quality and functionality of mobile applications through rigorous testing and validation processes. Your expertise will contribute to the development of high-quality applications that meet user expectations.

About ValGenesis ValGenesis is a premier digital validation platform provider that empowers life sciences companies to innovate and excel. Our suite of solutions is trusted by 30 of the top 50 global pharmaceutical and biotech enterprises, facilitating digital transformation, ensuring total compliance, and achieving unparalleled manufacturing excellence across their product lifecycle. Discover the exceptional career opportunities at ValGenesis, the industry standard for paperless validation in Life Sciences: valgenesis.com/aboutAbout the Role:

About ValGenesis ValGenesis is a premier digital validation platform that empowers life sciences companies to achieve transformative success. Our suite of innovative products is trusted by 30 of the top 50 global pharmaceutical and biotech organizations, enabling them to embrace digital transformation, ensure total compliance, and enhance manufacturing excellence across their product lifecycle. Discover the advantages of joining ValGenesis, the recognized leader in paperless validation for Life Sciences: valgenesis.com/aboutRole Overview:

Join ValGenesis as a Junior Application Engineer - Tier 2!At ValGenesis, we are at the forefront of digital validation solutions in the life sciences sector. Our innovative platform empowers over 30 of the top 50 global pharmaceutical and biotech firms, enabling them to achieve seamless digital transformation, unwavering compliance, and exceptional manufacturing intelligence throughout their product lifecycle.Explore the perks of being part of ValGenesis, the industry benchmark for paperless validation in Life Sciences: Learn More

Join ValGenesis as a Senior Software Engineer, DatabaseAt ValGenesis, we are dedicated to providing cutting-edge digital validation solutions tailored for life sciences organizations. Our innovative suite of products is trusted by 30 of the top 50 global pharmaceutical and biotech companies, empowering them to embrace digital transformation, ensure total compliance, and achieve excellence in manufacturing across their product lifecycles.If you're passionate about technology and excited to develop enterprise-level cloud products with a focus on quality, security, and performance, we want to hear from you!

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Unix/Linux Production Support Engineer. In this vital role, you will be responsible for maintaining and supporting Unix and Linux environments, ensuring optimal performance and uptime. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and improve processes.We are looking for an individual who is passionate about technology and eager to contribute to our mission of delivering excellent IT solutions. You will have the opportunity to work in a fast-paced environment where your skills will be challenged and developed.

Join our dynamic team at Squircle IT Consulting Services Pvt. Ltd. as an HPUX L2 Support Engineer. In this role, you will provide critical support and troubleshooting for our HPUX systems, ensuring optimal performance and reliability.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Java Production Support Engineer. In this role, you will be responsible for providing technical support for Java applications in a production environment. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and ensure the smooth operation of our applications.The ideal candidate will have a strong understanding of Java technologies, production support methodologies, and excellent problem-solving skills. You will play a crucial role in maintaining the reliability and performance of our systems.