About the job
About Us (Ensono)
Ensono is a premier technology advisor and managed services provider, dedicated to driving your digital transformation. As a steadfast partner, we empower organizations to achieve sustainable business outcomes. Our specialized team optimizes systems in hybrid environments through consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified professionals in AWS, Azure, and Google Cloud, and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono boasts over 3,500 associates worldwide and is headquartered in the Greater Chicago area.
We prioritize your success, delivering strategic and managed services for mission-critical applications. Our advisory and consulting services assist with application strategy and placement, whether it involves public, multi-cloud, hybrid cloud, or mainframe environments. We support your digital transformation journey, offering 24/7 assistance to ensure you navigate challenges effectively. Our technology experts become an extension of your team, fostering innovation and security while maximizing efficiency.
About the Role
- Timely fulfillment of customer service requests related to mainframe z/OS and DB2 database products.
- Primary support for issues arising from DB2 and associated software products.
- Key support for customer migration services concerning DB2 and related OEM software.
- Address reported issues related to DB2 tablespaces.
- Regularly communicate with customers and management regarding the status of issue resolution.
Responsibilities
- Document issue causes, actions taken, and resolutions in the designated tracking system.
- Assist the project manager in migrating new customers, ensuring timely resolution of technical challenges to maintain migration timelines.
- Collaborate with Disaster Recovery Services and other technical teams to execute customer disaster recovery plans effectively.
