Client Relationship Manager

The Client Relationship Manager plays a pivotal role in overseeing new client accounts and collaborating closely with them to implement additional cost-saving programs. This energetic individual is essential to our team-oriented culture and must possess strong interpersonal skills, as effective communication with both clients and team members is vital. The C…

Role Overview 1000heads is seeking a Freelance Senior Relationship Manager based in Chicago, Illinois. This role focuses on managing and strengthening client relationships, drawing on significant experience to support client goals and satisfaction. What You Will Do Oversee and nurture client relationships, serving as a key point of contact. Apply proven strategies to support client success and long-term satisfaction. Collaborate with team members to ensure clients receive attentive, thoughtful service.

At Intercom, we're revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver exceptional customer experiences that truly resonate. Our premier AI agent, Fin, epitomizes this vision, providing businesses with around-the-clock, flawless customer support, and significantly enhancing customer interactions. Coupled with our Helpdesk, Fin forms the Intercom Customer Service Suite, offering AI-augmented assistance for complex queries requiring human touch.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service. Guided by our core principles, we continually strive to innovate, act with agility, and deliver unparalleled value to our clients.What’s the Opportunity?As a Commercial Relationship Manager, you will play a pivotal role in fostering growth within our current business landscape. Join us as we build a world-class sales organization, embarking on a thrilling journey ahead.At Intercom, we challenge the traditional sales approach. By placing our customers at the heart of our operations, we invite them to integrate Intercom into their core business strategies. We are committed to the growth and development of every team member, fostering an environment where internal promotion and creative contributions are valued. With our rapid expansion, you'll find abundant opportunities for advancement and ownership.Key ResponsibilitiesEstablish and nurture relationships with Intercom’s small business clientele, driving revenue growth and enhancing customer retention.Engage with existing customers to identify their business challenges and deliver tailored solutions leveraging our platform.Formulate strategic territory plans that highlight opportunities for upselling, cross-selling, and expanding into new business units while meeting business objectives.Acquire an in-depth understanding of customer businesses and goals, accurately forecasting sales pipelines.Collaborate with Marketing, Product, and Customer Success teams to relay customer insights that spur product innovation.Monitor and report on critical metrics related to customer growth, retention, and Intercom product utilization.Participate in team mentoring and development initiatives.

At Intercom, we are at the forefront of AI-powered customer service, dedicated to helping businesses create exceptional customer experiences.Our advanced AI agent, Fin, empowers organizations to provide seamless, round-the-clock customer support, transforming their customer interactions for the better. Coupled with our Helpdesk, Fin becomes part of the Intercom Customer Service Suite, delivering AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standard for customer service. We are propelled by our core values—pushing boundaries, building with speed and intensity, and delivering extraordinary value to our clients.What’s the opportunity?Intercom is revolutionizing how companies foster customer relationships by integrating AI into our platform. As businesses embrace AI capabilities, they seek trusted partners to navigate changes, demonstrate value, and ensure that AI adoption leads to tangible business outcomes.We are in search of a dynamic sales leader to build, scale, and enhance a team of Small Business Relationship Managers. This role is tailored for individuals who excel at nurturing early-career sales talent, instilling robust sales practices, and guiding teams through product evolution and market changes.In this pivotal role, you'll be instrumental in retaining and expanding our customer base while facilitating their transition along the AI journey—from traditional to pioneering.What will I be doing?Lead and develop an AI-savvy RM team:Recruit, onboard, and mentor Relationship Managers within the Small Business segment.Transform representatives into skilled consultative sellers who can confidently present AI-driven solutions.Cultivate a culture of curiosity, learning, and continuous improvement as our AI capabilities advance.Inspire a commitment to high standards of performance, accountability, and customer-centricity.Own the business and drive results:Take accountability for your team’s revenue, including renewals, expansions, and pipeline generation.Implement strong forecasting discipline, deal inspections, and operational excellence at scale.Maintain consistent CRM practices and adherence to sales processes.Balance immediate execution with long-term team development and overall business health.Facilitate modern, value-based, and technical sales:

Intercom supports nearly 30,000 companies in delivering customer service with advanced AI tools. Since 2011, its platform, including the AI agent Fin and the Intercom Helpdesk, has helped businesses address both routine and complex support needs. Role overview The Scale Relationship Manager works with Intercom’s existing business clients, focusing on growth and ongoing support. This position combines relationship management, strategic planning, and cross-team collaboration. Intercom emphasizes a customer-centered sales approach and encourages internal career development. What you will do Develop and maintain strong relationships with scaled business customers to support revenue growth and retention. Work directly with clients to understand their challenges and recommend solutions using Intercom’s platform. Create and execute territory plans to identify upsell, cross-sell, and expansion opportunities. Gain insight into client objectives and ensure sales forecasts remain accurate. Collaborate with Marketing, Product, and Customer Success teams to share customer feedback and contribute to product improvements. Monitor and report on customer growth, retention, and product usage metrics. Requirements Minimum 2 years of SaaS sales experience, with at least 1 year in a closing role. Strong communication and interpersonal skills. Experience managing and prioritizing multiple accounts. Analytical mindset with a focus on data-driven decisions. Ability to adapt in a rapidly changing environment. Location This role is based in Chicago, Illinois.

POSITION SUMMARY The Supplier Relationship Manager will spearhead the execution of Supplier Rescue Projects, defining the project scope and phases, assembling the project team, and regularly reporting progress and outcomes to senior management. This role is based onsite in Chicago, IL. JOB RESPONSIBILITIES Lead a cross-functional team to resolve supplier crises by identifying and addressing performance issues to minimize disruptions in the supply chain.Develop and implement a supplier recovery plan in collaboration with internal and external stakeholders, ensuring adherence to timelines, budgets, and quality standards.Enhance relationships, foster integration, improve communication, and mediate conflicts between supplier and Embraer teams, driving mutual success.Coordinate the KPO (PMO) and multi-disciplinary project teams to explore the best solutions to various challenges.Conduct regular evaluations of supplier performance and deliverables, track key performance indicators (KPIs), and initiate improvement initiatives as necessary.Prepare and present progress reports and ensure target achievements for management meetings, both internally at Embraer and with suppliers.Initiate and lead continuous improvement initiatives using Lean and P3E methodologies.Audit the management efficiency of suppliers and their sub-tier capabilities to ensure production flow and timely deliveries.Visit supplier sub-tiers as needed to assist in resolving issues.Collaborate with supplier and Embraer teams to investigate technical issues, identify appropriate solutions, and ensure quality throughout the delivery process.Monitor the production and delivery processes for raw materials, components, and spare parts based on supplier schedules, validating vendor capabilities to deliver quantities on time and to the agreed quality standards.Oversee material movements across manufacturing and inventory sequences.Audit materials and assess the quality of area services, including contract clauses and late deliveries.Provide regular comprehensive reports on observations, findings, and action plans agreed upon with suppliers, as well as on the implementation of these plans.

Lessen is a pioneering technology-driven provider of comprehensive property services that is redefining the management and delivery of commercial and residential real estate services on a large scale. Our innovative technology platform generates data-driven insights that reveal critical growth opportunities for the entire real estate ecosystem, which includes investors, property owners, managers, and service providers. We proudly maintain a network of over 30,000 vetted and qualified vendors (Lessen Affiliates) who cater to clients managing more than 1 million properties, efficiently processing over 3.5 million work orders annually across a diverse array of services. As a venture-backed, privately held company, Lessen, LLC operates out of offices located in Scottsdale and Chicago.As a Vendor Relationship Specialist, you will play a crucial role in fostering, developing, and enhancing productive relationships with our suppliers and vendors. This position operates under general supervision and focuses on building strong partnerships that drive success.*This position requires onsite attendance at our Chicago office on Tuesdays and Thursdays.

Join Robinhood, a pioneering financial services company, as a Certified Financial Planner (CFP) Relationship Manager. In this role, you will have the opportunity to engage with clients, helping them navigate their financial journeys with expert guidance and personalized support. You will be responsible for building and maintaining strong relationships with clients, understanding their unique financial goals, and providing tailored solutions that enhance their investment experience.

Lessen is revolutionizing the delivery and management of commercial and residential real estate services through a tech-enabled, end-to-end property service platform. Our innovative technology provides data-driven insights that reveal significant growth opportunities for the entire real estate ecosystem, including investors, property owners, managers, and service providers. With a robust network of over 30,000 qualified vendors (Lessen Affiliates), we serve clients managing more than 1 million properties and processing over 3.5 million work orders annually across a diverse range of services. As a venture-backed, privately held company, we operate from our offices in Scottsdale and Chicago.As a Vendor Relationship Representative, you will play a pivotal role in our Exteriors department by fostering, developing, and enhancing relationships with our suppliers and vendors. You will work under general supervision, ensuring effective collaboration and communication. This is a full-time, hybrid position requiring you to work in our Chicago office on Monday, Tuesday, and Thursday, with the flexibility to work remotely on Wednesday and Friday.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, enabling businesses to provide unparalleled customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service solution available, ensuring that companies can offer continuous and flawless support, ultimately enhancing their customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, a comprehensive solution designed to handle intricate queries that necessitate a human touch.Since our inception in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, establishing a benchmark for customer service excellence. Our core values drive us to push limits, operate with urgency, and consistently deliver exceptional value to our clients.What’s the Opportunity?As a Mid-Market Relationship Manager, you will drive growth by transforming potential into expertise. You will manage a portfolio of dynamic customers, empowering them to leverage the full potential of Intercom. We are building a premier sales team that is fast-paced, ambitious, and fiercely dedicated to success.At Intercom, our approach to sales is unique. We don’t merely sell; we form partnerships. We encourage our customers to integrate Intercom as the core of their operations, starting with sales professionals who think expansively, act swiftly, and embody integrity in every interaction.We are committed to the professional development of every Relationship Manager. Growth is not just a concept here; it’s integral to how we promote, educate, and lead. In a fast-paced environment that rewards ownership, creativity, and ambition, you will have the opportunity to expand your influence and make a meaningful impact.What Will I Be Doing?Manage and expand a portfolio of Intercom’s mid-market clients; focusing on measurable revenue growth, customer retention, and long-term loyalty.Collaborate with executives to identify challenges, present AI-driven solutions, and connect Intercom’s platform to tangible business outcomes.Develop and implement territory strategies aimed at surpassing basic maintenance; focusing on upselling, cross-selling, and multi-unit growth through robust, data-supported plans.Work cross-functionally with Marketing, Product, and Customer Success teams to translate actual customer requirements into product innovation and go-to-market strategies.Analyze customer feedback to enhance the overall customer experience and ensure satisfaction.

Join Pinterest as a Senior Client Account Manager, where you will play a pivotal role in managing key client relationships and driving their success on the platform. You will collaborate with cross-functional teams to deliver innovative marketing solutions, ensuring our clients achieve their business objectives effectively. This is an exciting opportunity to leverage your strategic thinking and relationship-building skills to enhance client satisfaction and retention.

Join City Wide Facility Solutions as a Facility Solutions Manager!Note: This role requires in-office presence to service clients in South Chicagoland and Northwest Indiana.If you excel in managing and retaining B2B accounts and possess strong consultative selling skills, this opportunity is perfect for you!As a Facility Solutions Manager, you will be a proactive and client-centered leader overseeing the business operations for a significant client service area, managing a million-dollar portfolio. Your role will involve serving as the primary contact for all facility needs, providing support, training for new clients, evaluating contractor performance, addressing requests, and fostering long-term relationships with clients and contractors.Your responsibilities will include coordinating contractors, night managers, and vendors to ensure high-quality service delivery, negotiating contracts, ensuring compliance, and driving portfolio growth through upselling and cross-selling strategies. You will build a culture of excellence, trust, and teamwork while enhancing client satisfaction. This is a highly visible role where you'll significantly impact client environments, safety, and overall satisfaction, with unlimited opportunities for personal career and income growth.

About Kalepa:Kalepa is revolutionizing the commercial insurance sector, a trillion-dollar industry that still predominantly relies on outdated technologies like Microsoft Outlook.Our innovative AI Underwriting Platform empowers leading insurers to centralize and prioritize submission data, unveil critical risk insights, and facilitate quicker, more confident decision-making. Clients experience significant enhancements in both speed and portfolio quality upon implementing Kalepa, often describing it as a “truly an underwriter’s dream.”Backed by prominent investors including IA Ventures and Inspired Capital, our team boasts expertise from esteemed companies such as Facebook, Google, Amazon, Mastercard, and Uber.Our Values:At Kalepa, we embrace a culture rooted in principles that unlock our employees' potential.Success is driven by five core values:Hustle and Determination: We seek individuals who take ownership of their craft and relentlessly pursue excellence.Deliver Customer Impact: Our obsession with customer impact drives every feature and decision we make.Meritocracy: We reward excellence with swift growth opportunities.Transparency: We value honest communication and challenge ideas constructively.Collaboration: We believe in teamwork and recognize that diverse perspectives lead to the best outcomes.

About InfoTrackInfoTrack is a leading platform that effectively bridges law firms with courts and essential services necessary for successful litigation. As a pioneer in legal technology, we possess unmatched expertise in developing integrations that significantly enhance the operational efficiency of law firms and the legal system.Our ambitious company recognizes that our employees are pivotal to our success. We are committed to cultivating a high-performance culture centered around professional growth, open dialogue, and transparent leadership. If you are intelligent, dedicated, and enthusiastic about contributing to a market-leading solution that positively impacts our clients' lives, we invite you to join our team.About the RoleThe Account Manager is instrumental in propelling InfoTrack’s growth and strengthening our connections with legal clients. We seek a bright, resourceful, and sales-driven professional who excels at nurturing enduring client relationships. In this role, you will manage a portfolio of existing accounts, identify opportunities for broader adoption of InfoTrack’s solutions, ensure client satisfaction, and enhance operational efficiency within firms. Your focus will be on retaining, expanding, and diversifying client value while driving measurable revenue growth. Success in this role entails taking ownership of your accounts from start to finish: understanding client needs, presenting InfoTrack’s products as effective solutions, and delivering a top-tier client experience at every touchpoint.This is a hybrid position based out of our Chicago office.ResponsibilitiesDrive Revenue Growth – Identify opportunities within existing client accounts to expand product adoption and enhance revenue through strategic initiatives.Engage Proactively – Maintain frequent and meaningful communication with clients to understand their needs, provide support, and discover new avenues for value creation.Achieve Performance Goals – Consistently meet or exceed targets by effectively managing your pipeline and monitoring progress towards quotas.Champion Client Perspective – Ensure client needs guide decisions and actions, developing service practices that deliver both client satisfaction and business impact.Foster Long-term Satisfaction – Support clients throughout their lifecycle, responding to feedback and resolving challenges promptly and professionally to strengthen loyalty.Communicate with Clarity – Convey information and insights confidently and clearly across internal teams and client interactions.

About Beagle (a Corgi Company)At Beagle, we are revolutionizing the insurance sector by innovating renters insurance specifically designed for property managers and multifamily portfolios. As an integral part of Corgi, a Y Combinator-backed startup, we are launching our offices in Dallas and Chicago to expand our renters-insurance services across the nation. We are seeking a Client Success Operations Manager who excels at aligning operational precision with outstanding client relationship management. This hybrid role fuses data integrity, onboarding, and customer experience to ensure that each property manager thrives while utilizing Beagle's platform effectively.Your ResponsibilitiesAs a Client Success Operations Manager at Beagle, you will be a trusted partner for our clients, guiding them from the onboarding process through to sustained success. Your efforts will ensure that every property manager derives optimal value from Beagle's offerings. You will play a vital role in client retention, education, and support, driving satisfaction and seamless adoption across all accounts.Client Management & SuccessAct as the primary point of contact for designated clients from onboarding through to renewal.Lead the launch of new clients, ensuring accurate program setup and smooth integration.Monitor account health and proactively provide guidance to enhance performance.Conduct regular business reviews with clients to evaluate satisfaction and discover growth opportunities.Effectively resolve client issues by collaborating with Sales, Product, and Operations teams.Operational Accuracy & ReportingConfigure and validate reports across property management systems (e.g., rent rolls, billing, compliance).Ensure the accuracy of key metrics (ARR, OR, unit counts, compliance %) within the Insurance Operating System (IOS).Maintain consistent mappings of GL codes, charge types, and billing structures.Regularly cross-check and audit data to prevent errors, discrepancies, or compliance issues.Provide dashboards and insights to leadership for tracking portfolio performance.Process Improvement & TrainingCreate playbooks and Standard Operating Procedures (SOPs) for onboarding, validation, and issue resolution.Train internal teams (AEs, AMs, and CS) on essential system workflows.Collaborate with cross-functional teams to enhance processes and improve client experiences.

Role Overview Legal & General Investment Management America is hiring a Manager, Client Performance & Reporting for its Asset Management team in Chicago. This position focuses on delivering clear and accurate performance reporting and analytics to clients. The manager leads a team dedicated to providing the data and insights that help clients make informed investment decisions. What You Will Do Oversee the client performance and reporting function within the Asset Management group Guide a team responsible for preparing and delivering performance metrics and analytics Work to ensure client satisfaction by meeting expectations for reporting quality and timeliness Support clients’ investment decisions through relevant and actionable data Location This role is based in Chicago.

About Real Chemistry Real Chemistry works at the intersection of science, creativity, and technology to advance global health. The team partners with major pharmaceutical and biotech organizations, providing a wide range of healthcare communications and marketing services. Innovation is encouraged, and collaboration shapes the company’s culture. With a presence in Boston, Carmel, Chicago, Lambertville, North Carolina, and remote roles across the US, Real Chemistry values both experienced professionals and those early in their careers who are committed to healthcare and building strong connections. Role Overview: Senior Client Finance Manager The Senior Client Finance Manager oversees daily financial operations for a varied client portfolio. This role works closely with business leads, Account Management, Legal, Resource, and other teams to support revenue forecasting, reporting, resourcing, and project management. Building strong relationships with internal and external stakeholders is essential. Real Chemistry is a global agency with over $500 million in annual revenue and continues to grow quickly. Key Responsibilities Manage daily financial operations for assigned clients Collaborate with business leads and cross-functional teams Support revenue forecasting and financial reporting Assist with project management and resource planning Develop and maintain strong relationships with stakeholders Location Positions available in Boston (MA), Carmel (IN), Chicago (IL), Lambertville (NJ), North Carolina, or remote within the USA.

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLDWelcome to NinjaTrader, a pioneering trading platform and futures broker that empowers traders to take charge of their financial futures. We achieve this by providing innovative products and services that elevate the trading experience, ensuring both novice and expert traders have the tools they need to confidently navigate the globe's financial markets.Since our inception in 2003, we've dedicated ourselves to understanding and supporting traders on their journey to success. Our commitment has resulted in a thriving community of over 2 million users, solidifying our position as the leading futures brokerage worldwide.At NinjaTrader, we are committed to continuous improvement and innovation, always striving to push the envelope and modernize the futures trading industry. Our users benefit from cutting-edge tools, real-time support, and a vibrant community of like-minded traders, ensuring they are always well-equipped to succeed.

Role overview Ripple seeks a Manager of Client Support for North America, based in Chicago. This position guides a team dedicated to providing responsive, high-quality service to clients throughout the region. The manager shapes daily support operations and plays a key role in ensuring customers receive timely and effective help. What you will do Lead and mentor a client support team that serves North American customers Oversee daily support activities to build and maintain strong client relationships Work to improve customer satisfaction and respond to changing client needs Contribute to Ripple’s mission of transforming financial services through reliable service delivery

Join Our MissionAt C.A. Fortune, we pride ourselves on being the premier agency for consumer brands across the nation. We understand the privilege of providing comprehensive solutions to our clients, ranging from sales management and marketing to insights and e-commerce strategies. Our boutique service model ensures a wide array of tailored services that drive success.Our CulturePeople are at the heart of our business. Our unique service model empowers our team to pursue their passions with a purposeful approach while delivering exceptional service to our clients. At C.A. Fortune, we foster an environment of curiosity and innovation, where we lead with solutions, empower others, and uphold integrity in all that we do.Role OverviewAs an E-Commerce Client Partnership Manager, you will oversee a portfolio of clients on Amazon.com, driving their success and growth. This role includes leading strategic sessions, conducting business reviews, and coordinating operations meetings, as well as managing the workflow among our dedicated e-commerce team members. You will take charge of partnership management, developing and executing digital shelf and merchandising strategies.This position is based in a hybrid model, requiring you to be in the Chicago office three days a week.Salary is competitive, ranging from $70,000 to $80,000, commensurate with experience and skills.Minimal travel (less than 10%) will be required for industry trade shows, client meetings, and team events.At C.A. Fortune, we value commitment and growth. We are dedicated to creating better brands that promote healthier lifestyles for consumers and their families. If this resonates with you, we invite you to apply!Your ResponsibilitiesYou will directly manage client brands and portfolios, focusing on:Developing e-commerce strategies to enhance product availability, customer acquisition, and retention.Creating and optimizing Amazon digital shelf presence, making assortment recommendations, setting pricing strategies, and executing Amazon Advertising initiatives.