Director of Partner Success

About Protocol Behavioral HealthAt Protocol Behavioral Health, we specialize in providing tailored behavioral health support specifically designed for cancer patients. Partnering closely with oncology clinics and cancer centers, we recognize that patients battling cancer are disproportionately affected by mental health challenges and the risk of suicide, bot…

As a Partner Success Manager at coinflow, you will play a crucial role in fostering strong relationships with our partners. Your primary responsibility will be to ensure partner satisfaction and drive success through effective communication and strategic support. You will collaborate closely with various teams to enhance partner engagement and optimize their experience with our products and services.Your expertise will contribute to developing initiatives that promote partner growth and retention, and you will be the go-to resource for addressing any issues or inquiries they may have. Join us in making a significant impact in the fintech industry!

At Via, we are revolutionizing transportation worldwide, turning daily commutes into efficient journeys and minimizing our environmental impact. As a Partner Success Manager, you will be the primary liaison for our partners, both within the organization and externally. Your role focuses on cultivating strong relationships that drive long-term revenue growth, providing strategic insights on operational and product-related matters, and advocating for our partners' needs within Via. You'll help shape the future of transportation by ensuring our partners thrive in their respective markets.

About AvePoint: At AvePoint, we lead the charge in data security, governance, and resilience, empowering organizations to collaborate with confidence. With over 25,000 customers globally, our AvePoint Confidence Platform is relied upon to prepare, secure, and optimize critical data across platforms like Microsoft, Google, and Salesforce. Our robust global channel partner program encompasses around 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in more than 100 cloud marketplaces. Discover more at www.avepoint.com. We are dedicated to cultivating our talent, fostering a culture of agility, passion, and teamwork. Here, you are encouraged to shape your career, make a significant impact, and take charge of your future.

Ripple is seeking an experienced and passionate individual to lead our Customer Success and Support teams. As the Director of Customer Success and Support, you will be pivotal in ensuring our clients receive exceptional support and achieve their desired outcomes using our products. You will drive strategic initiatives, enhance customer engagement, and foster a culture of customer-centricity across the organization.

About the RoleAt CADDi, we are dedicated to revolutionizing the manufacturing industry, with our Customer Success team playing a pivotal role in delivering value and fostering growth on a large scale. As the Director of Customer Success, you will be responsible for the overall vision, strategic direction, and execution of our post-sales operations across the United States. This critical role will see you working closely with executive leadership in both the US and Japan to build a scalable, world-class organization.If you are a dynamic leader with a proven track record in navigating complex, high-growth environments, this is a unique opportunity to influence the future of a global manufacturing technology platform.Your ResponsibilitiesLead Team and Drive Organizational Outcomes: Formulate and oversee the Customer Success department's strategic goals and OKRs while mentoring and developing a high-performing team of Customer Success Managers (CSMs).Enhance Scalable Value and Growth: Shape the global customer journey and adoption framework. Collaborate with Sales Leadership to uncover and act on cross-sell and upsell opportunities, and analyze trends impacting customer health.Boost Customer Advocacy: Develop impactful customer narratives and case studies. Initiate programs that elevate CADDi and our customers as leaders in the industry.Shape Product and Global Strategy: Act as the executive Voice of the Customer (VOC) for Product and Engineering teams. Create foundational Customer Success playbooks and processes to support sustained hyper-growth in collaboration with our Japan headquarters.Strategic Account Management: Drive success for CADDi’s most valued accounts, fostering relationships with C-level executives and overseeing transformation initiatives.RequirementsWho You Are:Experience: 8+ years in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management.Proven Scalability: Demonstrated success in scaling post-sales or service organizations, achieving net revenue retention targets, and defining key performance metrics.Industry Expertise: Extensive experience within global manufacturing, complex industrial operations, or enterprise B2B SaaS ecosystems is highly advantageous.Strategic Vision: A visionary thinker capable of formulating multi-year organizational strategies and translating them into actionable initiatives.Exceptional Communication: A persuasive communicator able to distill complex operational challenges for C-level stakeholders.Position RequirementsWork Environment: Required to work in-office 5 days a week at our Chicago, IL location.Travel: Willingness to travel up to 50% of the time.

At Via, we are revolutionizing transportation on a global scale. Our mission spans from enhancing individual daily commutes to significantly reducing the collective environmental impact of transportation. We are driven by ambitious goals and innovative technology.In the role of Senior Partner Success Manager, you will serve as the primary point of contact for our partners, both within the organization and externally. This pivotal position involves fostering authentic and lasting relationships with our partners, transforming these connections into avenues for sustained revenue growth. You will act as a trusted advisor, offering strategic insights on operational matters, market entry strategies, and product optimization. Additionally, you will advocate for our partners internally, promoting new product developments and capabilities that enhance service offerings.

Join HeartFlow, Inc. as the Regional Customer Success Director for the Great Lakes region. In this pivotal role, you will lead our customer success initiatives, ensuring that our clients achieve their desired outcomes and maximize the value of our innovative HeartFlow solutions. You will collaborate with cross-functional teams to drive customer satisfaction and retention, while developing strategic relationships with key stakeholders.

Job Title: Associate Director of Program SuccessTeam: Innovation TeamLocation: Hybrid in Chicago, ILEmployment Type: Full-timeFLSA Classification: ExemptStart Date: ASAPAbout BravenBraven is a national nonprofit organization dedicated to equipping ambitious college students with the skills and opportunities necessary for securing a robust first job post-graduation. Our transformative program partners with both higher education institutions and employers to provide an enriching experience that begins with a semester-long course, followed by continuous support until graduation.Our collective mission is to help restore the middle class and rejuvenate the American Dream.About the RoleAs Braven expands its centralized course model to engage more BravenFellows across an increasing array of higher education partners, the Associate Director of Program Success will be pivotal in ensuring a top-tier course experience. This role involves overseeing a team of part-time Graders while enhancing Braven's dynamic grading strategies and systems to maintain alignment with academic policies and specific campus standards. Additionally, this position serves as the main liaison for our volunteer career coaches, referred to as Leadership Coaches (LCs) during the term, addressing inquiries, escalating issues, and ensuring they feel connected and supported. This collaborative role combines execution, coaching, and quality assurance to deliver an outstanding experience for both Fellows and their supporters.This role is part of the Innovation Team's Central Delivery Team and reports directly to the Director of Accelerator Success.What You’ll DoStakeholder Management (40%)Oversee and mentor a team of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback cycles.Collaborate with Program Facilitators and the Manager of Academic Success to implement volunteer support and accountability frameworks, including coaching for underperforming LCs.Co-develop and facilitate grader training sessions and communities of practice (regular peer learning groups) to ensure grading consistency and adherence to Higher Education Partnership standards.Provide escalation support and intervention for Graders struggling to meet expectations, coordinating closely with relevant stakeholders to ensure high-support LCs receive necessary resources to positively influence student outcomes.Course Data Management & Analysis (40%)Ensure compliance with grading rubrics and turnaround times across all sites and sections.

Gong.io is searching for a Director, People Business Partner to shape the people strategy for Go-To-Market (GTM) teams. This role works closely with senior leaders to improve organizational effectiveness, foster strong team cultures, and align people initiatives with business goals. Responsibilities Partner with leadership to advise on and implement people strategies for GTM teams Lead organizational design projects and manage change initiatives Develop and support talent management programs focused on employee growth and retention Oversee projects that boost employee engagement and satisfaction Encourage and promote a diverse, inclusive workplace Requirements Background in talent management, organizational design, and leading change Proven ability to influence and collaborate with senior leaders Experience building high-performing, inclusive team cultures Location This position is open in Austin, Chicago, New York City, Salt Lake City, or San Francisco.

Join NielsenIQ as the Director of Strategic Analytics & Insights Business Partner for our Expanded Verticals Team. In this pivotal role, you will lead our analytics efforts, driving insights and strategies that empower our clients to make informed decisions. Your expertise in data analysis and strategic thinking will be instrumental in enhancing our service offerings across various verticals.As a leader, you will work closely with cross-functional teams to develop innovative solutions, ensuring that our analytics framework meets the evolving needs of our clients. You will provide mentorship to junior analysts and foster a data-driven culture within the organization.

At Via, we are revolutionizing global transportation through innovative technology. Our mission is not only to enhance individual commuting experiences but also to significantly reduce the environmental impact of transit systems worldwide. As the Account Director for Partner Success, you will become the primary liaison for our partners, both internally and externally. In this vital role, you will cultivate authentic, long-lasting relationships with our partners, transforming these connections into substantial revenue growth opportunities. You will act as a trusted advisor, offering strategic insights on operational issues, go-to-market strategies, and product developments. In addition, you will advocate for our partners within Via, promoting new products and services that help expand their operational capabilities. This position carries a revenue-generating quota, emphasizing the importance of your contributions to our partners' success.

Role overview The Senior Director of HR Business Partnering at MongoDB, Inc. will lead the company’s HR strategy and play a key role in shaping a culture that values high performance and growth. This position involves close collaboration with teams across various departments to support organizational effectiveness, talent management, and employee engagement initiatives. Key responsibilities Guide the development and execution of HR strategies aligned with company goals Partner with leaders from different functions to drive organizational effectiveness Support talent management processes and employee engagement programs Locations This role can be based in Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Houston, Minneapolis, Nashville, New York City, Palo Alto, Raleigh, San Francisco, Seattle, or St. Louis.

Join Tiger Analytics as a Client Partner / Account Director, where you will lead our analytics consulting efforts and drive impactful solutions for our clients. Your expertise in analytics will enable you to build strong relationships, understand client needs, and deliver tailored strategies that optimize their performance.

Okta secures digital identities for both people and AI, building trusted infrastructure that helps organizations address evolving security needs. The company’s mission focuses on solving complex challenges and supporting customers as they adopt new technologies. The Customer First division brings together Identity and Access Management experts who help customers get the most from the Okta IAM platform. This team works to ensure effective adoption, scalability, and agility, aiming for strong returns and long-term success. Role overview The Principal Delivery Success Manager leads and develops Okta’s partners, reporting to the Manager of Partner Delivery Success. This role strengthens partner delivery capabilities within a specific product domain and regional partner portfolio. Key responsibilities include developing partner capabilities, validating readiness for go-live, and overseeing delivery processes for Okta solutions. Acting as the main operational leader for partners, the Principal Delivery Success Manager guides them through Okta’s Service Delivery Partner maturity model to ensure high-quality implementations for every customer. This position collaborates closely with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining high implementation standards. What you will do Develop and improve delivery capabilities within the assigned partner portfolio. Guide partners through the Service Delivery Partner maturity model. Identify gaps in specialization and recommend training paths. Support partners as they pursue product specializations, including OWI, Auth0, and Workflows. Encourage partners to pursue certifications and skill development. Review and validate partner go-live submissions. Classify deployments by complexity: Standard, Advanced, or Strategic. Ensure deployments meet Okta’s delivery standards. Gather and analyze feedback from Professional Services and customers. Locations Bellevue, Washington; Chicago, Illinois; New York, New York; San Francisco, California; Washington, DC

Join Our Mission at KoothAt Kooth, we are dedicated to fostering inclusive and accessible digital mental health care that empowers young individuals aged 13–25 to thrive. Our approach is grounded in early intervention, helping youth build resilience, access timely support, and lead fulfilling lives. More than just a digital service, we are a movement advocating for inclusive, evidence-based mental health care.Our culture is built on core values: Alongside You, Flexible, Compassionate, Committed, and Safe. These values drive our actions towards young people, our teamwork, and our solutions tailored to meet community needs. By joining Kooth, you become part of a larger purpose: engaging in meaningful work that creates measurable impact.We realize our mission through Soluna, California’s pioneering digital behavioral health service for youth aged 13–25. Soluna eliminates barriers to care by offering nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools that assist young people in finding genuine support, building resilience, and fostering hope when they need it most. In partnership with state and local organizations, we are revolutionizing access to mental health support for youth. Explore more at solunaapp.com/impact.What We Seek in a People PartnerStrategic People Partnership:Engage with department leaders to grasp business priorities, dynamics, and capability requirements.Convert business strategies into focused People strategies, encompassing organizational design, talent development, succession planning, retention, engagement, and team effectiveness.Provide coaching to leaders and managers on performance management, team dynamics, and complex HR decisions. Collaborate with Talent Management to refine talent profiles and competency frameworks.Proactively identify and address HR-related challenges, recommending solutions that enhance business outcomes.Employee Experience:Oversee key moments in the employee lifecycle — onboarding, performance reviews, promotions, leaves, and exits — ensuring consistency, care, and compliance.Act as a liaison across the People function, guiding employees and managers to appropriate resources and expertise, including benefits, payroll, and leave management.Analyze performance trends and propose strategies to enhance individual and team effectiveness.Collaborate with People, IT, and other departments to enhance the digital employee experience by identifying and addressing system and process friction points.Work with People Operations to align processes across regions (UK and US).

About Gusto Gusto supports the small business economy by managing payroll, health insurance, 401(k)s, and HR services. This lets business owners focus on their work and customers. With teams in Denver, San Francisco, and New York, Gusto serves over 400,000 small businesses nationwide. The company values a workplace that reflects the diversity of the communities it serves. Full-time employees receive a competitive base salary, a comprehensive benefits package, and equity (RSUs). Compensation varies by role, level, and location. Details about Gusto’s Total Rewards philosophy are available online. AI plays an active role at Gusto. Team members are encouraged to use AI tools relevant to their work and to grow their skills as technology evolves. The need for AI experience depends on the position and is assessed during the interview process. Role Overview: Director of Partner Growth for Embedded Payroll Solutions Gusto Embedded Payroll (GEP) is a major growth initiative, allowing software companies to offer Gusto-powered payroll directly within their products. The Director of Partner Growth leads efforts to help embedded partners succeed, executes go-to-market strategies, increases partner revenue, and builds the operational and strategic foundations to scale this business toward $100M and beyond. What You Will Do Oversee a cross-functional team focused on Partner Success Management (PSM) and Partner Enablement. Maintain direct involvement with key partner relationships while managing the team. Shape and execute the partner growth strategy from planning through launch and ongoing optimization. Manage go-to-market planning, launch sequencing, and escalation issues. Develop and nurture executive-level relationships with partners. The partnerships organization at Gusto seeks out and builds strategic partnerships in emerging sectors. Gusto Embedded Payroll expands the company’s reach, helping thousands of additional businesses beyond Gusto’s direct customers and playing a key role in the company’s growth. Locations This role is based in one of the following cities: Denver, CO; San Francisco, CA; New York, NY; Las Vegas, NV; Atlanta, GA; Chicago, IL; Phoenix, AZ.

OpenGov delivers AI and ERP solutions that help local and state governments work more efficiently and transparently. With more than 2,000 public sector organizations using the OpenGov Public Service Platform, the company supports a wide range of needs, from asset management and procurement to budgeting, billing, and open data. OpenGov’s ERP integrates these tools so partners can focus on priorities and maximize return on investment. More details about the mission and products are available at OpenGov.com. Role overview The Partner Enablement Manager will lead the training and certification of Delivery and Implementation Partners for OpenGov’s public sector solutions. This Chicago-based, in-office role reports to the Director of Professional Services Partnerships. The position focuses on developing and executing enablement strategies, maintaining up-to-date partner knowledge, and ensuring partners are equipped to deliver value with OpenGov products. Collaboration with professional services, sales enablement, product management, and marketing teams is central to this role. What you will do Design and implement onboarding and certification programs, including 30-60-90 day plans and ongoing learning paths aligned with product updates. Create and manage a library of partner resources such as case studies, technical documentation, and co-branded marketing materials for RFX responses. Deliver training through webinars, workshops, and Learning Management Systems (LMS) to accelerate partner readiness. Define and track key performance indicators, monitor partner engagement, and analyze certification data to identify areas for improvement. Work closely with Product, Marketing, and Sales teams to translate internal knowledge into actionable content for partners. Requirements Experience in partner enablement, training, or program management, ideally within software or public sector solutions. Strong collaboration skills to work across departments and communicate effectively with partners. Ability to design learning programs and deliver engaging training sessions, both live and through digital platforms. Comfort working in an in-office setting in Chicago.

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.