Help Desk Specialist

Who We Are:Strongpoint Partners is a technology-driven retirement services platform catering to small and mid-sized businesses. We specialize in integrated retirement third-party administration, recordkeeping, payroll, and HR solutions. Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and awarded the title of a Great Place to Wor…

Join the dynamic team at CGS Federal as a Senior Help Desk Technician, where you will deliver exceptional Level 1 and Level 2 Help Desk support to an array of end users, including senior management, attorneys, support staff, and contractors for the Executive Office for the United States Attorneys (EOUSA).At CGS, we pride ourselves on fostering an environment that unites passionate and skilled professionals to tackle the government's most pressing challenges through innovative technology solutions. We are on the lookout for candidates who thrive in collaborative settings, are proactive in anticipating the needs of others, and are excited about driving government innovation. Our supportive workplace culture promotes professional development through a variety of learning opportunities.Key Responsibilities:- Oversee backup/restoration administration and support.- Provide file server support and user account/mailbox administration.- Facilitate software/hardware installation and troubleshooting.- Offer support for handheld devices and remote user setups.- Deliver end-user training and create procedural documentation.- Develop and maintain spreadsheets/databases for tracking IT-related tickets using ITIL methodologies.- Maintain inventory of IT assets including laptops, desktops, and peripherals.- Assist in setting up and supporting conference and training rooms with audio-visual systems.- Conduct online meeting sessions using applications like Adobe Connect.Qualifications:- Proven experience in IT support, particularly in a help desk environment.- Strong understanding of ITIL best practices.- Excellent communication and interpersonal skills.- Ability to work effectively in a team-oriented environment.- Familiarity with remote desktop applications and troubleshooting techniques.

Baird & Warner Real Estate seeks an Assistant Manager, Help Desk, to guide technical support for both in-office and remote staff. This hybrid position is based in Chicago, Illinois, with at least two days per week required on-site at the Downtown Chicago Loop office. Occasional travel to local branch offices is also part of the role. Role overview This position leads help desk operations, focusing on support for hardware, software, and network issues. The Assistant Manager oversees daily workflows, mentors IT Support Technicians, and ensures established standards are maintained. Managing the ticketing system, updating support documentation, and analyzing support trends are core aspects of the job. Key responsibilities Act as the escalation point for help desk inquiries and incident escalations across the company. Maintain a high standard of customer service in all interactions. Resolve incidents proactively to meet service level agreements. Create and update documentation and playbooks for support processes. Oversee the ticketing system, generate reports, and analyze support trends. Recommend process improvements based on support data and experience. Travel occasionally to Chicagoland locations as needed. Manage daily Help Desk operations, ensuring processes are documented and followed. Implement response procedures for end-user requests in line with ITIL standards. Lead and support Help Desk team members, assign tasks, and help resolve conflicts. Share monthly data insights and reports with IT leadership. Administer the IT Service Management tool to track incidents and manage user-related assets. Work to ensure high user satisfaction and effective call resolution. Oversee team members’ timesheets and manage on-call assignments. Work location This hybrid role requires a regular presence at the Downtown Chicago Loop office (120 S Lasalle Dr, Chicago, IL 60603) for at least two days each week, with occasional travel to other local offices.

Join CGS Federal as a Senior Help Desk Technician II, where you'll provide exceptional Level 1 & 2 Help Desk support services to a diverse group of end users, including senior management, attorneys, support staff, contractors, and various systems for the Executive Office for the United States Attorneys (EOUSA).At CGS, we are committed to harnessing the talents of motivated and skilled professionals to tackle some of the government's most complex challenges using innovative technology. We foster a collaborative environment where employees can thrive and grow professionally through numerous learning opportunities.Key Responsibilities:- Administer and support backup/restoration processes.- Provide file server support and user account/mailbox administration.- Install and troubleshoot software/hardware, including handheld devices.- Set up, support, and troubleshoot remote user access.- Conduct end-user training and create procedural documentation.- Maintain accurate records of all IT-related tickets following ITIL standards.- Generate proactive reports and conduct inventory management of IT assets.- Facilitate desk-side training for new employees on essential desktop applications.- Prepare conference and training rooms with necessary audio-visual support.- Utilize online meeting applications to ensure effective virtual communication.Qualifications:- Proven experience in Help Desk support, particularly with Level 1 & 2 services.- Strong technical skills in software/hardware installation and troubleshooting.- Excellent communication skills, with the ability to train and assist users effectively.- Familiarity with ITIL best practices and ticketing systems.- Ability to manage multiple tasks and prioritize effectively.

Role Overview Kin Insurance is seeking an IT Help Desk Manager to guide a help desk team and improve service quality for a growing, remote-first company. This manager will focus on refining support processes, introducing automation where possible, and ensuring employees have a reliable IT experience as Kin continues to expand. This role is based in Chicago, IL. The Help Desk Manager must work on-site at the Chicago office at least once a week and be able to commute on short notice as needed. About Kin Insurance Kin simplifies life for homeowners, especially those facing climate risks, rising costs, and outdated systems. The company started with homeowners insurance and now offers a suite of solutions designed to empower and support homeowners. Kin combines data, technology, and personal support to deliver transparent, fair, and reassuring services when customers need them most. Founded in 2016, Kin operates as a remote-first company with employees across more than 35 states and serves customers in 13 states and growing. Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 (2025-2026) Great Places to Work Certified (2024-2026) Kin is committed to meaningful impact for customers, communities, and employees. Learn more about the company’s mission and culture at kin.com and see how we work. What You Will Do This position leads the IT support function as Kin grows. The IT Help Desk Manager ensures employees receive prompt and dependable technical support, while building systems, processes, and a team ready to scale with the company.

As a Deal Desk Manager at Asana, you will play a pivotal role in optimizing our sales processes and ensuring our teams can close deals efficiently. You will collaborate with sales, operations, and finance to streamline workflows, develop pricing strategies, and enhance our deal approval processes. Your insights will help drive our growth strategy and improve customer satisfaction.

Role Overview United Firm is hiring a Front Desk Associate in Chicago, IL. This position serves as the first point of contact for clients and visitors, handling front desk operations and delivering professional customer service. What You Will Do Greet guests as they arrive Answer incoming phone calls Schedule appointments Support administrative tasks as needed Who We’re Looking For Friendly and organized approach Comfortable managing several tasks at once Enjoys working with people in person and over the phone

We are seeking a dynamic and results-oriented Service Desk Manager to lead our customer support team at Greenthumb Industries. In this pivotal role, you will oversee the daily operations of the service desk, ensuring high-quality service delivery and continuous improvement in our support processes.Your responsibilities will include managing team performance, developing training programs, and implementing best practices to enhance service efficiency. As a key player, you will collaborate with cross-functional teams to identify and resolve service issues, ensuring customer satisfaction remains our top priority.If you are passionate about technology and customer service, and you thrive in a fast-paced environment, we encourage you to apply!

Join our dynamic team at peachy as a Front Desk Coordinator. In this pivotal role, you will be the first point of contact for our clients and visitors, ensuring a warm welcome and exceptional service. Your responsibilities will include managing front desk operations, coordinating appointments, and providing administrative support to ensure our office runs smoothly.

Company OverviewFor over two decades, AEG has been at the forefront of revolutionizing sports and live entertainment. Each year, we welcome more than 160 million guests, produce over 10,000 shows, and host more than 22,000 events globally. Our dedication to innovation, creativity, and community engagement drives us to utilize our extensive network of 300+ venues, top-tier sports teams, iconic music brands, integrated entertainment districts, and premier ticketing platforms to craft unforgettable experiences that resonate with audiences worldwide.At AEG, we value the human connection and strive to create a diverse and inclusive workplace that mirrors the artists, athletes, and fans we serve. We aim to extend our impact beyond conventional limits, actively supporting the communities we are a part of while minimizing our environmental footprint through sustainable practices across all operations.Join us in making a difference and contributing to the joy of entertainment!Position Overview:The Service Desk Technician is responsible for delivering daily technical support and assisting in the management of the organization’s IT systems. This position encompasses support across both Mac and Windows environments, ensuring users receive prompt assistance while maintaining systems and facilitating IT operations across all departments.Key ResponsibilitiesDeliver first-tier technical support for laptops, software applications, and fundamental network issues in both Mac and Windows environments.Utilize the ServiceNow ticketing system to track, update, and resolve support requests effectively.Document troubleshooting procedures and resolutions, along with user guides, in Confluence.Deploy and configure laptops and peripherals for new team members (Mac and Windows).Facilitate onboarding and offboarding processes, including account setup and deactivation via Microsoft Azure Active Directory.Assist in managing user accounts and licenses within Microsoft 365.Organize and maintain IT inventory, ensuring accurate tracking and auditing of equipment.Support basic administration tasks for servers, file storage systems, and cloud platforms.Assist with mobile device management tasks (JAMF MDM), including device enrollment and troubleshooting.Provide technical support for office equipment like printers, telephones, and conference room technology (Konica Minolta, 3CX environment).Contribute to IT projects, such as equipment procurement, office setups, and system upgrades.

About Employer Direct Healthcare Employer Direct Healthcare’s Lantern platform connects people to leading healthcare specialists across the country. The curated Network of Excellence includes top experts in surgery, cancer care, infusions, and more, helping employers and their teams access high-quality care while reducing costs. Each member works with a dedicated care team, Care Advocates and nurses, who guide them from diagnosis through recovery, supporting a return to health, family, and work. Lantern serves over 6 million members nationwide and is trusted by some of the largest employers in the U.S. Learn more at lanterncare.com. What Guides the Team Logic: Decisions are made with clear reasoning and a focus on execution. Progress matters, and both small and large wins are celebrated. Inclusion: Diversity and a welcoming atmosphere are core values. Team members seek out different perspectives and value each person’s unique background. Grit: Tackling big challenges takes determination and ambition. The team supports creative ideas and pushes through obstacles together. Humanity: Members and clients are at the heart of the work. Service is personal, and the goal is to make a real difference for people navigating healthcare. Truth: Integrity guides every interaction. Honest communication matters more than telling people what they want to hear. Collaboration: Working together fuels innovation and meaningful change. The team values cooperation and shared problem-solving. These values, referred to as LIGHT, remind the team of their purpose: helping people find the right care, resources, and support to move forward in their lives. Interested in joining? Connect with Lantern to explore open roles and see how you can contribute.

Role Overview AccorHotels is hiring an Overnight Front Desk Agent in Chicago. This position is central to guest satisfaction during overnight hours. The agent greets arrivals, manages check-ins, and serves as the first point of contact for guests throughout the night. What You Will Do Welcome guests and handle check-in and check-out procedures during overnight shifts Manage room reservations and update guest records Respond to guest questions and resolve concerns promptly Share information about hotel amenities and local attractions

Join Our Team at DV TradingEstablished two decades ago and based in Chicago, DV Trading is a prominent financial services firm with over 600 professionals across North America, Europe, and Asia. Since our emergence as an independent entity in 2016, we have rapidly evolved into a leading proprietary trading firm that leverages our capital, innovative trading strategies, and robust risk management practices to enhance liquidity in global financial markets and offer hedging solutions to commodity producers and consumers.Our diverse group of affiliates includes broker-dealers, a cryptocurrency market maker, and an expanding investment advisory service.Overview:We are seeking a dedicated Trade Desk Support Engineer to join our IT department, responsible for providing L1 to L3 support for service requests and incidents. The role emphasizes exceptional customer service and production support, ensuring timely and professional resolution of inquiries.Key Responsibilities:Monitor and alert critical trading system environmentsProactively identify and resolve production issuesDevelop tools to enhance efficiency, stability, and automation through scriptingTroubleshoot and resolve complex system issuesManage production deployments of all infrastructure components

Join The Trade Desk as a Trading Specialist, where you will play a crucial role in optimizing our trading operations. You will work closely with clients and internal teams to implement effective trading strategies that maximize return on investment.Your analytical skills and attention to detail will help ensure seamless execution of trades while continually analyzing performance metrics. You'll be at the forefront of our trading initiatives, leveraging innovative technologies and methodologies to drive success.

Join our dynamic team at Alpha Technologies Inc., where you will play a crucial role in providing top-notch desktop support to our users in Chicago. As a Desktop Support Technician, you will be responsible for troubleshooting and resolving hardware and software issues, ensuring a seamless computing experience for our clients.Skills & Experience Required:· Bachelor's Degree in a related field is preferred.· 2 to 4 years of hands-on experience in configuring, installing, troubleshooting, and repairing desktop computers, laptops, and printers.· Proven ability to deliver technical support to users via phone and in person, when necessary.· Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007, Market Data Applications (e.g., Bloomberg), and telephony systems. Expert-level proficiency in at least one of these areas is essential.· Willingness to expand knowledge across various IT functional areas, demonstrating proficiency in two or more specialties.· Effective skills in managing and executing tasks within IT functional areas.· Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.· Experience with ticketing systems for managing work queues.· Availability for overtime, weekend, and on-call hours as required.· Excellent customer service skills, with a strong telephone presence.· Ability to manage multiple tasks efficiently and prioritize effectively.Key Responsibilities:· Provide initial troubleshooting for application and hardware issues. Resolve moderately complex desktop hardware and software problems independently, while escalating more complex issues to senior support staff.· Utilize policies to address various situations with minimal interpretation.Supervision:· Work on assigned projects under the guidance of a lead or manager.· Foster a team-oriented attitude with excellent communication skills, capable of working with minimal supervision and effectively handling customer interactions.

Join our team as a Front Desk Supervisor, where you will oversee all front desk operations, manage staff and schedules, and maintain the hotel’s inventory. This role requires flexibility to work various shifts as needed and demands strong communication and leadership skills.Key Responsibilities:Supervise front office staff, ensuring all duties are performed to the highest standards while delivering exceptional guest service.Coordinate the daily activities of the front desk, reservations, guest services, and telephone operations.Maintain the professional appearance of the front desk, reservations, guest services, and public areas, including the complimentary coffee station.Assist with accounting functions such as AP, city ledger billing, guaranteed no-show billing, direct bill accounts, and end-of-month reports.Strive to meet the hotel’s revenue goals by effectively utilizing yield management and revenue maximization tools, constantly seeking opportunities to increase room revenues and occupancy.Collaborate closely with the sales team to capitalize on all revenue opportunities and manage online rates across various distribution channels.Control and manage front office operational expenses, including labor and supplies, while implementing cost-saving strategies.Perform other duties as assigned.

Join our dynamic team at National Vision, Inc. as a Bilingual Spanish Front Desk Receptionist. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your bilingual skills will be essential in communicating effectively with our diverse clientele, ensuring a welcoming environment and smooth operations.

Join The Trade Desk as a Senior Trading Specialist and play a pivotal role in transforming the way brands connect with consumers. You will leverage advanced technology and data-driven insights to optimize advertising strategies for our clients, ensuring they achieve outstanding results in the digital marketplace.Your expertise will drive campaign performance, and your ability to analyze market trends will be critical in developing innovative trading strategies. Work collaboratively with cross-functional teams to maximize ad effectiveness and deliver exceptional value to our partners.

Role overview The Senior Trading Specialist at The Trade Desk in Chicago plays a key part in optimizing programmatic advertising campaigns. This position focuses on helping clients navigate the complexities of digital advertising and achieve their marketing goals. Success in this role means driving stronger campaign performance and supporting clients as they tackle new challenges in the programmatic space. What you will do Analyze advertising campaign data to boost results and efficiency Work directly with clients to understand their objectives and shape strategies that fit their needs Provide guidance as clients work through the programmatic advertising process Collaborate with Chicago-based team members to improve client satisfaction

At Compass, we are dedicated to assisting individuals in finding their ideal living spaces. Since our inception in 2012, we have been at the forefront of transforming the real estate landscape through our comprehensive platform that enables residential agents to provide unparalleled service to both sellers and buyers.Note: This is a full-time, in-office position located at our @properties office in Chicago, IL.As a Front Desk Administrator, you will be the first point of contact for clients and visitors. You will operate a multiline telephone system to manage incoming calls, warmly greet visitors, and ensure they are directed to the appropriate personnel. Your support to the office staff will include the following responsibilities:Welcoming on-site visitors, assessing their needs, and notifying the relevant personnel.Handling incoming calls, clarifying the purpose of the call, and redirecting to the suitable department.Providing accurate information about the organization, including directions and inquiries as necessary.Conducting basic searches, updates, and audits in the Multiple Listing Service (MLS).Working on designated projects assigned weekly, monthly, and quarterly.Creating and maintaining recruitment packets, listing and buyer packets, and managing form drawers.Organizing and upkeeping schedules.Supporting agents by addressing their inquiries and providing training related to technology and office procedures. Guiding agents to the correct department when required.Receiving, sorting, and routing mail, as well as communicating with the messenger service for inter-office deliveries.Maintaining fax machines, assisting users, and processing incoming faxes.Performing various clerical tasks, including maintaining files, photocopying, scanning, and collating.Ordering office and kitchen supplies as needed.Conducting daily cleaning tasks throughout the office, including kitchen and restroom maintenance.Restocking supplies and managing weekly inventory.Completing other assigned duties and projects as necessary.