Implementation Analyst at OpenGov | Chicago, IL

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the U.S. Over 2,000 municipalities, state agencies, school districts, and special districts leverage the OpenGov Public Service Platform to enhance operational efficiency, adapt to evolving needs, and foster public trust. Our award-winning offerings encomp…

Join OpenGov, the premier provider of AI and ERP solutions tailored for local and state governments across the United States. Our innovative Public Service Platform empowers over 2,000 cities, counties, state agencies, school districts, and special districts to operate more efficiently, adapt quickly to changes, and strengthen public trust. Our leading products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions are seamlessly integrated into the OpenGov ERP, enabling public sector organizations to concentrate on their priorities and maximize return on investment with every decision. Discover our mission to foster more effective and accountable government, and our vision of high-performance governance for every community at OpenGov.com.Job OverviewAs an Implementation Analyst, you will play a pivotal role in delivering exceptional value to OpenGov customers by ensuring a seamless and efficient implementation process. Drawing on your product expertise, you will provide strategic recommendations and support, ensuring that customers maximize their investment in OpenGov.

OpenGov provides AI and ERP solutions designed for local and state governments across the United States. Over 2,000 public sector organizations, including municipalities, counties, state agencies, schools, and special districts, use the OpenGov Public Service Platform to improve efficiency, adapt to changing needs, and build public trust. The platform covers enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. All of these tools work together within the OpenGov ERP, helping agencies prioritize and make the most of their budgets. Learn more about OpenGov’s mission at OpenGov.com. Role Overview The Implementation Consultant helps OpenGov clients get the most from their solutions by managing the full deployment process. This role calls for strong product knowledge, subject matter expertise, and the ability to recommend effective solutions. The consultant sets up new customers for success, ensures they see value from their investment, and supports improvements to OpenGov’s delivery operations. This includes advising during sales and project scoping, sharing feedback with R&D, and mentoring teammates. What You Will Do Lead implementation projects for new clients, guiding them through every step: data gathering, technical configuration, administrator training, and all other deployment needs. Act as the main technical contact for new customers or those expanding their use of OpenGov, keeping communication clear and deployment on track. Work directly with government officials and staff, helping them become skilled administrators and champions of the OpenGov platform. Assess customer requirements and challenges, collaborating with other teams to streamline and automate workflows for better results.

At OpenGov, we are at the forefront of AI and ERP innovations tailored for local and state governments across the U.S. With more than 2,000 municipalities, counties, state agencies, educational districts, and special districts relying on the OpenGov Public Service Platform, we empower them to operate with efficiency, adapt to evolving needs, and bolster public trust. Our suite of leading products encompasses enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, and open data transparency. All these solutions integrate seamlessly within the OpenGov ERP, enabling public sector organizations to focus on their priorities while maximizing ROI on every dollar spent. Learn more about our mission to enhance government effectiveness and accountability at OpenGov.com.Job Summary:As a Sales Development Representative (SDR) at OpenGov, you will play an essential role in driving our business expansion. Your primary responsibility will be to engage with government leaders nationwide, showcasing modern solutions that can revolutionize their community service delivery. This position requires the development and implementation of robust prospecting strategies, generation of qualified leads, and organization of product demonstrations for our Account Executives. We seek candidates with a natural aptitude for sales, a results-driven mindset, and a commitment to nurturing new business opportunities.This entry-level role is ideal for individuals eager to learn and excel in a dynamic sales environment, offering comprehensive training, mentorship, and clear opportunities for career advancement.

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the U.S. With a robust client base of over 2,000 municipalities, counties, state agencies, educational institutions, and special districts, our OpenGov Public Service Platform empowers organizations to enhance efficiency, embrace change, and foster public trust. Our market-leading offerings encompass enterprise asset management, procurement and contract management, financial accounting and budgeting, billing and revenue management, licensing and permitting, as well as transparency and open data solutions. These integrated products form the OpenGov ERP, enabling public sector entities to concentrate on their core missions and achieve maximum return on investment for every dollar spent. Discover more about OpenGov’s commitment to facilitating more effective and accountable governance at OpenGov.com.Job Summary:As an Enterprise Account Executive, you will spearhead sales initiatives within your designated territory, focusing on our comprehensive OpenGov Product Suite. Your responsibilities will encompass territory planning, prospect identification, lead generation, management of the sales cycle, and overseeing sales presentations, proposals, and contract negotiations until closure. Collaborating closely with the Enterprise Pod Leader and various stakeholders, you will strive to meet sales objectives while upholding the highest standards of integrity, quality, and customer service.Responsibilities:Cultivate and manage relationships with clients for a specified OpenGov Product Suite, driving strategic initiatives within your territory while collaborating with the pre-sales team to expand new and existing accounts.Work in conjunction with the Enterprise Pod Leader to successfully close complex, multi-suite enterprise engagements with strategic accounts.Establish and nurture relationships with senior leaders in customer and prospective government organizations.Generate new leads via networking and prospecting techniques, including cold calling and leveraging the company's marketing and public relations initiatives.Deliver compelling sales presentations to clients and prospects across various levels of government, including high-level product demonstrations that articulate our vision.Rapidly develop an in-depth understanding of our product offerings and the specific needs of client sectors, including local and state governments, special districts, non-profits, and educational institutions.

OpenGov delivers AI and ERP solutions designed for local and state governments across the United States. Serving over 2,000 public sector organizations, OpenGov’s Public Service Platform helps agencies manage assets, procurement, contracts, accounting, budgeting, billing, permitting, licensing, and open data. These tools support efficient operations and informed decision-making for public institutions. More information about OpenGov’s mission and products is available at OpenGov.com. Role overview The Senior Analyst, Applied AI - G&A Intelligence will join the Applied AI/Innovation team, focusing on General and Administrative (G&A) use cases. This position centers on analytics and workflow automation, not software engineering. The analyst will work to improve OpenGov’s HR, Talent Acquisition, and Enablement functions by identifying and developing AI-driven workflows, tools, and copilots. The goal is to reduce manual friction, support better decisions, and free up time for work that requires human insight. What you will do Identify, prioritize, and develop AI-enhanced workflows and automation for G&A teams Transform manual, disorganized processes into efficient, AI-supported systems Collaborate with partner teams to understand their operations and uncover opportunities for AI-native redesign Manage the full lifecycle from problem identification to solution delivery, working with AI/data engineers as needed Operate within the Applied AI team’s technical and governance frameworks Requirements Strong process orientation and problem-solving skills Experience with modern AI tools (such as Claude, ChatGPT, third-party AI apps, and no-code/low-code automation platforms) No coding required; extensive HR Operations/Tech experience is not necessary Ability to work independently and handle sensitive HR data with discretion and sound judgment Understanding of data confidentiality and HR compliance This role requires maturity and trustworthiness, as it involves access to sensitive data and systems at a level comparable to senior HR leadership.

OpenGov is recognized as the premier provider of AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 municipalities, counties, state agencies, school districts, and specialized districts depend on the OpenGov Public Service Platform to enhance operational efficiency, adapt to evolving needs, and bolster public trust. Our flagship products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, alongside transparency and open data initiatives. These solutions are integrated within the OpenGov ERP, empowering public sector organizations to prioritize effectively and achieve maximum return on investment with every dollar and decision. Discover more about our mission to foster a more effective and accountable government and our vision of high-performance governance for every community at OpenGov.com.Job Summary:As an Enterprise Account Executive, you will spearhead sales efforts within your designated territory, focusing on a specific OpenGov product suite. This role encompasses territory planning, prospect identification, lead generation, sales cycle management, and overseeing sales calls, proposals, and contract negotiations through to deal closure. You will collaborate closely with the Enterprise Pod Leader and various stakeholders across the organization to achieve sales objectives while providing exemplary integrity, quality, and customer service to our clients.Responsibilities:Cultivate and manage customer relationships for an assigned OpenGov product suite, driving strategic initiatives within your territory and leveraging the pre-sales team to expand both new and existing customer accounts.Collaborate with the Enterprise Pod Leader to facilitate the closure of complex, multi-suite enterprise opportunities with strategic accounts.Establish and maintain relationships with senior leaders of customer and prospective government entities.Generate new leads through networking and prospecting activities, including cold calling, and leveraging the company's marketing and public relations initiatives.Deliver impactful sales presentations to customers and prospects at various organizational levels within leading government agencies in your territory, including high-level, vision-setting product demonstrations.Rapidly acquire in-depth knowledge of company products and client verticals, including local and state governments, special districts, non-profits, higher education, and other related sectors.

OpenGov provides AI-driven ERP solutions to local and state governments across the United States. More than 2,000 municipalities, counties, and public sector agencies use the OpenGov Public Service Platform to improve efficiency, adapt to change, and build public trust. The platform includes tools for asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. These products work together within the OpenGov ERP to help public organizations achieve their goals and maximize the impact of every decision. Learn more about OpenGov’s mission at OpenGov.com. Role overview The Lead Implementation Consultant takes a central role in delivering value to customers by guiding the implementation of OpenGov’s solutions. This position requires deep product knowledge, experience with public sector operations, and the ability to develop practical solutions for complex challenges. The role involves managing implementation projects, mentoring teammates, and contributing to delivery operations, sales scoping, and product development. Building strong cross-functional relationships is key to achieving both customer and organizational goals. What you will do Manage end-to-end implementation projects for new and existing clients, including gathering requirements, configuring the platform, and providing training. Serve as the main technical advisor for clients, ensuring communication stays clear and objectives are met. Guide government officials through the implementation process and support them as they adopt OpenGov solutions. Assess customer needs and challenges, working with teams across OpenGov to design solutions that improve client workflows. Develop specialized knowledge of government processes in different states to address a variety of client requirements with creative approaches.

About UsAt BriteCore, we are a pioneering company dedicated to empowering Property & Casualty (P&C) insurers. Our mission is to facilitate business growth and streamline operations through our innovative cloud-native technology.Our all-in-one software platform is critical for our carrier customers, allowing them to manage policies, billing, and claims efficiently while providing real-time analytics and digital portals for both agents and policyholders. Unlike others who depend on outdated systems, BriteCore is at the forefront of the transition to modern cloud technology. Our commitment to continuous improvement ensures we deliver new features and enhancements with a core insurance platform that is flexible and scalable—designed to adapt to the changing needs of insurers.We foster an inclusive and collaborative atmosphere, where team members are encouraged to share insights, challenge norms, and develop both personally and professionally. Our geographically distributed team shares a common passion for revolutionizing the insurance sector and providing outstanding service.Join BriteCore and contribute to shaping the future of insurance technology. Collaborate with talented professionals and make a significant impact. If you're ready to innovate and create something exceptional, let's work together to build the future of insurance software.

Join ixllearning as an Implementation Specialist, where you will play a pivotal role in the successful deployment of our innovative educational solutions. You will work closely with clients to ensure smooth implementation, providing training and support as needed to maximize their experience with our products.

Join our dynamic team at dev2 as an Implementation-Conversion Analyst II. In this pivotal role, you will be responsible for analyzing and enhancing our conversion processes to optimize client implementations. Your insights will drive efficiency, improve user experience, and ultimately contribute to the success of our clients.

Join Inspire11 as a Solution AnalystAt Inspire11, we are known as Elevens, a team of intelligent and resourceful individuals committed to excellence. We foster an environment of respect, collaboration, and growth, ensuring that our values align with our actions. As a forward-thinking business and technology consulting firm, we pride ourselves on creating measurable value that directly contributes to our clients' success. Our innovative approach enables us to simplify complexity and drive sustainable solutions while continuously challenging our own thinking.If you are eager to transform the future, think outside the box, and lead with purpose, you will thrive at Inspire11. We value unique perspectives, celebrate bold ideas, and unleash potential in every team member.

At FleetWorks, we are at the forefront of developing innovative conversational AI technologies aimed at streamlining intricate workflows for freight carriers and brokers. Our sales process is deeply consultative, emphasizing the demonstration of measurable value through tailored solutions prior to finalizing agreements.We are in search of a Deployment Strategist who will serve as both the technical and creative cornerstone for our prospects and clients. This pivotal role connects our customers' operational challenges with effective solutions crafted on the FleetWorks platform. You will collaborate closely with the go-to-market (GTM) team to design, build, and showcase customized AI agents that highlight our value proposition, transforming potential leads into successful partnerships.This position is hands-on and impactful, necessitating a combination of business insight, technical inquisitiveness, and a results-driven approach. This role is based full-time in our Chicago office. Key ResponsibilitiesDefine Use Cases: Collaborate with the commercial team from pre-sales to upselling, gathering customer needs and translating them into clear, actionable AI agent solutions.Create Sales Materials: Develop and update internal sales enablement resources (e.g., presentations, ROI calculators, one-pagers) that assist the sales team in articulating the benefits of various AI solutions during the initial sales stages.Lead Proof of Concepts (POCs): Oversee the technical development and setup of custom AI agents and demo environments to verify the value of the FleetWorks platform for specific customer scenarios.Documentation and Organization: Help in chronicling successful deployment playbooks and maintaining a centralized repository of successful use case examples and configuration best practices.Facilitate Feedback Collection: Systematically collect, document, and communicate feedback from customers and the sales team from pilot programs to the Product and Engineering teams to guide future product developments.QualificationsTechnical Proficiency: A strong aptitude for new software and systems. You must be a quick learner who can swiftly understand the intricacies of AI setup, prompting, and technical execution.Analytical and Detail-Oriented: Exceptional organizational skills and keen attention to detail are crucial for managing and overseeing complex demo environments and deployment checklists.Collaborative Problem-Solver: Ability to work efficiently with cross-functional teams and customers to develop innovative solutions.

OpenGov stands at the forefront of AI and ERP solutions tailored specifically for local and state governments across the U.S. With over 2,000 municipal entities—including cities, counties, state agencies, and educational districts—entrusting their operations to the OpenGov Public Service Platform, we empower these organizations to enhance efficiency, embrace change, and bolster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are unified within the OpenGov ERP, enabling public sector organizations to prioritize effectively and maximize ROI with every decision made. Discover our mission to facilitate more effective and accountable governance and our vision for high-performance government in every community at OpenGov.com.Job Summary:As a pivotal member of our team, the Manager will operate under the guidance of a Professional Services Director or Senior Manager, leading a dynamic group of Implementation Analysts and/or Implementation Consultants. Your primary responsibility will be to ensure the timely and budget-conscious deployment of OpenGov solutions, achieving high levels of customer satisfaction. This role demands not only leadership and oversight but also a robust technical skill set, particularly in data preparation, workflow documentation, and product configuration. You will play a critical role in mentoring your team on technical problem-solving, maintaining quality implementation standards, and collaborating cross-functionally to enhance delivery efficiency.Responsibilities:Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, cultivating a strong team culture, accountability, and ongoing professional development.Oversee the execution of high-quality customer implementations, guiding data requirements gathering, technical platform configuration, and administrator training.Assist team members in resolving technical issues pertaining to data formatting, system logic, and configuration workflows.Uphold consistency and quality in delivery by reinforcing implementation methodologies, process documentation, and technical standards.Provide hands-on support for complex projects, offering insights on data transformation strategies and workflow optimization.Gain an understanding of customer challenges and collaborate with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer experiences.

Join our dynamic team at Collabera as a Data Analyst! In this role, you will leverage your analytical skills to interpret complex data sets and provide actionable insights that drive business decisions. We are looking for someone passionate about data and eager to contribute to a collaborative environment.

OpenGov creates AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 public sector organizations, including cities, counties, state agencies, school districts, and special districts, use the OpenGov Public Service Platform to improve operations, address challenges, and strengthen public trust. The platform covers areas such as enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. All products connect within the OpenGov ERP, supporting agencies as they prioritize and maximize the value of their decisions. More details about the company’s mission and vision for accountable, high-performance government can be found at OpenGov.com. Role overview The Manager of Professional Services (Solution Consultant) oversees the scoping process for Solution Consultants and reports directly to the Professional Services Director. This position plays a key role in ensuring that professional services engagements are scoped accurately and on time, which supports successful project implementations and strong customer satisfaction. Key responsibilities Lead and develop the scoping process for Solution Consultants involved in professional services engagements. Ensure all scoping activities are detailed, timely, and set the foundation for effective project delivery. Translate organizational objectives into scalable scoping processes and operating models. Drive team development and continuous process improvement to align with company goals. Take ownership of the quality, effectiveness, and scalability of the scoping function, with attention to its impact on project delivery and customer outcomes. Use strong critical thinking and project management skills, particularly when dealing with ambiguity or changing requirements. Location This position is based in Chicago, Illinois (US).

About SynapticureFounded by patients and caregivers, Synapticure offers immediate access to leading neurologists, advanced treatments and clinical trials, as well as comprehensive care coordination and behavioral health services across all 50 states through a virtual platform. Collaborating with healthcare providers and insurance plans, including the innovative GUIDE dementia care model by CMS, Synapticure is committed to enhancing the lives of millions affected by neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.Our data team is the backbone of insights that drive patient care, boost operational effectiveness, and foster innovation in clinical outcomes—transforming data into actionable intelligence that benefits patients and families nationwide.The RoleWe are looking for a seasoned and visionary Data Analyst to join our expanding Data team at Synapticure. Reporting directly to the Head of Data, you will be a pivotal analytical leader—shaping how Synapticure measures success, narrates data stories, and influences high-level organizational decision-making.This position transcends traditional dashboarding or reporting. You will be responsible for establishing the analytical vision across key functional areas, designing scalable data models, and spearheading cross-functional initiatives that impact clinical, operational, and financial strategies. Your role will involve distilling complex, ambiguous business challenges into precise analytical frameworks that deliver tangible outcomes for patients, caregivers, and healthcare providers.The ideal candidate will be a highly skilled data professional with extensive technical expertise, remarkable business acumen, and a fervent desire to enhance healthcare through data. You will function as both a strategist and a hands-on technical leader—mentoring fellow analysts, setting the benchmark for data excellence, and ensuring our infrastructure and insights evolve in alignment with our mission.

Join our dynamic team at Interactive Brokers Group, Inc. as a Fraud Analyst. In this pivotal role, you will be responsible for analyzing and investigating potential fraudulent activities to safeguard our clients and the company's financial integrity. You will utilize your analytical skills and attention to detail to identify suspicious patterns and collaborate with cross-functional teams to implement effective fraud prevention strategies.

About the Role OneTrack is growing quickly, serving enterprise clients with advanced AI solutions for warehouse and logistics operations. The Senior Implementation Manager plays a key part in this expansion, ensuring that each new deployment delivers real value and that client expectations are met from start to finish. This position connects sales with operational success, helping OneTrack turn every contract into a measurable client outcome. What You Will Do Lead the full client implementation process, starting at contract signature and continuing through ongoing value delivery. Coordinate cross-functional teams across sales, engineering (hardware and software), and field service to support successful deployments. Oversee complex, multi-site rollouts involving both hardware and software integration. Drive operational changes within warehouse environments, adapting solutions for each client’s needs. Manage change at all organizational levels, from frontline staff to executive leadership. Remain accountable for project results well beyond initial go-live. Translate advanced AI technologies into practical improvements within physical operations. Location This position is based in Chicago, Illinois, United States.

Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information TechnologyCGS Federal is seeking skilled Business Analysts to collaborate with a major federal agency. In this role, you will engage with both internal stakeholders and external partners to identify new business opportunities and articulate functional requirements effectively.At CGS, we unite talented, driven individuals to tackle some of the most pressing challenges faced by government entities, utilizing innovative technology solutions. We value candidates who are eager to contribute to governmental advancements, thrive in collaborative settings, and can proactively address the needs of others. CGS offers a supportive work environment that promotes professional development through diverse learning opportunities. Key Responsibilities:- Assist in the creation of briefings, agendas, and various documentation, including training materials and demonstrations for different stakeholders.- Document and analyze business and functional requirements to effectively translate them into process maps and technical specifications.- Produce comprehensive documentation in accordance with organizational standards, which may include system architecture diagrams, operational concepts, and monthly status reports.- Develop high-level briefings and communication materials for customers, management, and executive stakeholders.- Collaborate with government clients and team members to identify, recommend, and implement enhancements in service delivery and technology utilization.- Assess program materials and devise innovative solutions for improvement.- Gather information independently from subject matter experts to create, organize, and write procedural manuals, technical specifications, and process documentation.- Cultivate a deep understanding of Microsoft and Atlassian products (Teams, SharePoint, Visio, Jira, Confluence) to simplify complex product information into clear and engaging content.