Partner Success Manager

As a Partner Success Manager at coinflow, you will play a crucial role in fostering strong relationships with our partners. Your primary responsibility will be to ensure partner satisfaction and drive success through effective communication and strategic support. You will collaborate closely with various teams to enhance partner engagement and optimize their…

At Via, we are revolutionizing transportation worldwide, turning daily commutes into efficient journeys and minimizing our environmental impact. As a Partner Success Manager, you will be the primary liaison for our partners, both within the organization and externally. Your role focuses on cultivating strong relationships that drive long-term revenue growth, providing strategic insights on operational and product-related matters, and advocating for our partners' needs within Via. You'll help shape the future of transportation by ensuring our partners thrive in their respective markets.

About AvePoint: At AvePoint, we lead the charge in data security, governance, and resilience, empowering organizations to collaborate with confidence. With over 25,000 customers globally, our AvePoint Confidence Platform is relied upon to prepare, secure, and optimize critical data across platforms like Microsoft, Google, and Salesforce. Our robust global channel partner program encompasses around 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in more than 100 cloud marketplaces. Discover more at www.avepoint.com. We are dedicated to cultivating our talent, fostering a culture of agility, passion, and teamwork. Here, you are encouraged to shape your career, make a significant impact, and take charge of your future.

At Via, we are revolutionizing transportation on a global scale. Our mission spans from enhancing individual daily commutes to significantly reducing the collective environmental impact of transportation. We are driven by ambitious goals and innovative technology.In the role of Senior Partner Success Manager, you will serve as the primary point of contact for our partners, both within the organization and externally. This pivotal position involves fostering authentic and lasting relationships with our partners, transforming these connections into avenues for sustained revenue growth. You will act as a trusted advisor, offering strategic insights on operational matters, market entry strategies, and product optimization. Additionally, you will advocate for our partners internally, promoting new product developments and capabilities that enhance service offerings.

About Protocol Behavioral HealthAt Protocol Behavioral Health, we specialize in providing tailored behavioral health support specifically designed for cancer patients. Partnering closely with oncology clinics and cancer centers, we recognize that patients battling cancer are disproportionately affected by mental health challenges and the risk of suicide, both of which can severely hinder treatment outcomes and adherence. Our innovative approach meets patients where they are—emotionally, logistically, and financially—delivering high-quality mental health care through a collaborative care model integrated directly into oncology treatment settings. Our leadership team comprises seasoned professionals with extensive experience in behavioral health, healthcare services, and oncology payer relationships, collaborating with esteemed organizations such as The US Oncology Network, Equip, agilon health, and Cancer Treatment Centers of America.About the RoleWe are seeking a dynamic Director of Partner Success to join our operations team to foster and maintain impactful relationships with our oncology practice partners. This pivotal role will act as the primary operational and strategic liaison between partner practices and our internal teams, ensuring seamless communication, effective integration of workflows, and the achievement of measurable partnership outcomes. The Director will oversee ongoing management of operational partnerships, track performance metrics, conduct quarterly joint operating committee meetings, and enhance workflow processes, all while supporting the initiation and implementation of new practice partnerships. This position is ideal for a healthcare operations leader who excels in fast-paced, early-stage environments and approaches partner engagement with a thoughtful, problem-solving mindset.Key Responsibilities:Manage and cultivate ongoing operational relationships with oncology practice partners, ensuring clear and consistent communication among key stakeholders on both teams.Collaborate cross-functionally to align and integrate operational workflows between our organization and partner practices.Continuously assess and optimize workflows to enhance efficiency, performance outcomes, and the overall partner experience, adapting to software updates and operational changes as necessary.Track and report on partnership performance metrics, providing actionable insights to both partner practices and internal leadership.

Okta secures digital identities for both people and AI, building trusted infrastructure that helps organizations address evolving security needs. The company’s mission focuses on solving complex challenges and supporting customers as they adopt new technologies. The Customer First division brings together Identity and Access Management experts who help customers get the most from the Okta IAM platform. This team works to ensure effective adoption, scalability, and agility, aiming for strong returns and long-term success. Role overview The Principal Delivery Success Manager leads and develops Okta’s partners, reporting to the Manager of Partner Delivery Success. This role strengthens partner delivery capabilities within a specific product domain and regional partner portfolio. Key responsibilities include developing partner capabilities, validating readiness for go-live, and overseeing delivery processes for Okta solutions. Acting as the main operational leader for partners, the Principal Delivery Success Manager guides them through Okta’s Service Delivery Partner maturity model to ensure high-quality implementations for every customer. This position collaborates closely with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining high implementation standards. What you will do Develop and improve delivery capabilities within the assigned partner portfolio. Guide partners through the Service Delivery Partner maturity model. Identify gaps in specialization and recommend training paths. Support partners as they pursue product specializations, including OWI, Auth0, and Workflows. Encourage partners to pursue certifications and skill development. Review and validate partner go-live submissions. Classify deployments by complexity: Standard, Advanced, or Strategic. Ensure deployments meet Okta’s delivery standards. Gather and analyze feedback from Professional Services and customers. Locations Bellevue, Washington; Chicago, Illinois; New York, New York; San Francisco, California; Washington, DC

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

Join us at Atia Ltd. as a Managing Partner, where you will play a pivotal role in leading our organization towards achieving its strategic goals. This is a unique opportunity to drive significant change, foster innovation, and steer our team towards success. We are looking for someone with a proven track record in leadership and a strong business acumen to help shape the future of our company.

OpenGov delivers AI and ERP solutions that help local and state governments work more efficiently and transparently. With more than 2,000 public sector organizations using the OpenGov Public Service Platform, the company supports a wide range of needs, from asset management and procurement to budgeting, billing, and open data. OpenGov’s ERP integrates these tools so partners can focus on priorities and maximize return on investment. More details about the mission and products are available at OpenGov.com. Role overview The Partner Enablement Manager will lead the training and certification of Delivery and Implementation Partners for OpenGov’s public sector solutions. This Chicago-based, in-office role reports to the Director of Professional Services Partnerships. The position focuses on developing and executing enablement strategies, maintaining up-to-date partner knowledge, and ensuring partners are equipped to deliver value with OpenGov products. Collaboration with professional services, sales enablement, product management, and marketing teams is central to this role. What you will do Design and implement onboarding and certification programs, including 30-60-90 day plans and ongoing learning paths aligned with product updates. Create and manage a library of partner resources such as case studies, technical documentation, and co-branded marketing materials for RFX responses. Deliver training through webinars, workshops, and Learning Management Systems (LMS) to accelerate partner readiness. Define and track key performance indicators, monitor partner engagement, and analyze certification data to identify areas for improvement. Work closely with Product, Marketing, and Sales teams to translate internal knowledge into actionable content for partners. Requirements Experience in partner enablement, training, or program management, ideally within software or public sector solutions. Strong collaboration skills to work across departments and communicate effectively with partners. Ability to design learning programs and deliver engaging training sessions, both live and through digital platforms. Comfort working in an in-office setting in Chicago.

About Kalepa:Kalepa is revolutionizing the commercial insurance sector, a trillion-dollar industry that still predominantly relies on outdated technologies like Microsoft Outlook.Our innovative AI Underwriting Platform empowers leading insurers to centralize and prioritize submission data, unveil critical risk insights, and facilitate quicker, more confident decision-making. Clients experience significant enhancements in both speed and portfolio quality upon implementing Kalepa, often describing it as a “truly an underwriter’s dream.”Backed by prominent investors including IA Ventures and Inspired Capital, our team boasts expertise from esteemed companies such as Facebook, Google, Amazon, Mastercard, and Uber.Our Values:At Kalepa, we embrace a culture rooted in principles that unlock our employees' potential.Success is driven by five core values:Hustle and Determination: We seek individuals who take ownership of their craft and relentlessly pursue excellence.Deliver Customer Impact: Our obsession with customer impact drives every feature and decision we make.Meritocracy: We reward excellence with swift growth opportunities.Transparency: We value honest communication and challenge ideas constructively.Collaboration: We believe in teamwork and recognize that diverse perspectives lead to the best outcomes.

Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.

Role Overview The Customer Success Manager at Syndigo focuses on building and maintaining strong client relationships. Based in Chicago, this role works closely with clients to understand their needs and make sure they get the most value from Syndigo’s solutions. What You Will Do Develop and nurture trusted partnerships with clients Listen to client goals and challenges to tailor support Monitor account health and usage to spot opportunities for improvement Proactively suggest ways clients can grow and benefit further from Syndigo’s offerings

LogicGate® stands at the forefront of AI-driven Governance, Risk, and Compliance (GRC) solutions for enterprises. Our platform empowers governance, risk, and compliance teams to minimize unexpected challenges, enhance resilience, improve program performance, and effectively measure impact and business value. With AI integrated throughout, LogicGate offers a centralized view of risk and compliance, delivering real-time insights and actionable data to support strategic business decisions while adapting to changing needs. Recognized as a leader in the GRC market, LogicGate is continually evolving to provide a top-tier platform.At LogicGate, our team is the cornerstone of our success. We are dedicated to creating an outstanding experience for both our employees and customers, fostering an environment that encourages ownership, impact, and excellence.The Role(Hybrid Role based in Chicago)We are seeking a Manager of Customer Success to lead our Customer Success Management (CSM) team. In this pivotal role, you will coach and scale a team of Customer Success Managers, overseeing the health, retention, and growth of our Mid-Market and International segments. Your expertise will bridge high-level strategy with tactical execution, ensuring your team effectively guides our customers through the complexities of GRC and translates these challenges into solutions within Risk Cloud.This cross-functional role will collaborate closely with Sales, Implementation, Marketing, and Product teams to guarantee our customers achieve significant outcomes and success with Risk Cloud.This is a hybrid role based at our Corporate Headquarters in Chicago, IL.

Join Cuesta Partners as a Technical Manager/Sr. Manager in Private Equity, where you will lead innovative projects and drive performance in a dynamic financial environment. We are looking for a dedicated professional with proven expertise in technical management within the private equity sector. This role requires strong leadership skills, strategic thinking, and the ability to collaborate effectively with various stakeholders.

Greetings! We are Fever, the premier technology platform dedicated to culture and live entertainment.Our vision? To make culture and entertainment accessible to all. Through our innovative technology and data-centric strategy, we are transforming the way audiences engage with live experiences. Every month, our platform motivates over 300 million individuals across more than 40 countries to uncover extraordinary experiences, while also equipping event creators with our analytics and technology to innovate, scale, and attract new audiences.What do we achieve? We have collaborated with top-tier industry leaders such as Netflix, F.C. Barcelona, and Primavera Sound, delivered internationally recognized experiences, and are supported by several prominent global investors! Impressive, right? To fulfill our mission, we are on the lookout for exceptional individuals with a proactive approach, eager to influence the future of entertainment! Are you ready to be a part of this journey?Now, let’s delve into the specifics of this role and how you can contribute to Fever’s mission.

About TripleLiftAt TripleLift, we are revolutionizing the digital advertising landscape by combining beautiful creative with quality publishers and actionable data. Our platform facilitates over 1 trillion ad transactions monthly, empowering publishers and platforms to maximize their revenue streams. Leading brands trust us to connect with their audiences across online video, connected TV, display, and native advertising. Our commitment to innovation, premium ad formats, and exceptional client support sets us apart in the industry.As a proud member of the Vista Equity Partners portfolio and NMSDC certified, we prioritize economic inclusion and diversity in all our initiatives. Discover how we are enhancing the programmatic advertising ecosystem at triplelift.com.The RoleWe are on the lookout for a dynamic Partner Manager to join our expanding team. The ideal candidate will possess a deep understanding of the programmatic advertising landscape and have robust connections with Demand-Side Platforms (DSPs), agencies, and brands. In this role, you will manage our most strategic accounts, leveraging your comprehensive knowledge of the TripleLift product suite to devise and implement effective strategies. Your ability to assess client needs and develop innovative solutions will be key. You are enthusiastic about learning new technologies and sharing that knowledge with others. Whether troubleshooting campaigns or leading client meetings, your versatile skill set will ensure a superior client experience in our fast-paced startup environment.

About Beagle (a Corgi Company)At Beagle, we are revolutionizing the insurance sector by innovating renters insurance specifically designed for property managers and multifamily portfolios. As an integral part of Corgi, a Y Combinator-backed startup, we are launching our offices in Dallas and Chicago to expand our renters-insurance services across the nation. We are seeking a Client Success Operations Manager who excels at aligning operational precision with outstanding client relationship management. This hybrid role fuses data integrity, onboarding, and customer experience to ensure that each property manager thrives while utilizing Beagle's platform effectively.Your ResponsibilitiesAs a Client Success Operations Manager at Beagle, you will be a trusted partner for our clients, guiding them from the onboarding process through to sustained success. Your efforts will ensure that every property manager derives optimal value from Beagle's offerings. You will play a vital role in client retention, education, and support, driving satisfaction and seamless adoption across all accounts.Client Management & SuccessAct as the primary point of contact for designated clients from onboarding through to renewal.Lead the launch of new clients, ensuring accurate program setup and smooth integration.Monitor account health and proactively provide guidance to enhance performance.Conduct regular business reviews with clients to evaluate satisfaction and discover growth opportunities.Effectively resolve client issues by collaborating with Sales, Product, and Operations teams.Operational Accuracy & ReportingConfigure and validate reports across property management systems (e.g., rent rolls, billing, compliance).Ensure the accuracy of key metrics (ARR, OR, unit counts, compliance %) within the Insurance Operating System (IOS).Maintain consistent mappings of GL codes, charge types, and billing structures.Regularly cross-check and audit data to prevent errors, discrepancies, or compliance issues.Provide dashboards and insights to leadership for tracking portfolio performance.Process Improvement & TrainingCreate playbooks and Standard Operating Procedures (SOPs) for onboarding, validation, and issue resolution.Train internal teams (AEs, AMs, and CS) on essential system workflows.Collaborate with cross-functional teams to enhance processes and improve client experiences.

Join Stripe as a Customer Success Manager for Enterprise clients, where you will be at the forefront of ensuring our largest customers achieve their goals using our services. You will act as a trusted advisor, providing expert guidance and support while driving customer satisfaction and retention.Your responsibilities will include building strong relationships with key stakeholders, understanding their needs, and advocating for their success within Stripe. You will collaborate cross-functionally to deliver solutions tailored to their unique business challenges.