About the job
The Senior Account Manager, Enterprise at Braze, Inc. supports a portfolio of major clients based in Chicago. This role centers on building strong relationships with large, high-value customers, ensuring they gain the most from Braze’s solutions. Working closely with each client, the Senior Account Manager listens to their goals and responds to their needs, serving as a trusted partner throughout their engagement.
Key responsibilities
- Manage and nurture relationships with enterprise clients as their primary point of contact
- Focus on customer satisfaction and work to secure long-term client retention
- Spot opportunities for clients to realize more value from Braze products
- Coordinate with internal teams to address client issues and meet expectations
Role focus
This position is designed for those who enjoy supporting enterprise customers and thrive on helping organizations achieve their goals through thoughtful account management. Success in this role comes from a mix of attentive client service, proactive problem-solving, and effective collaboration across teams.
