Senior AI Success Manager

Join Braze as a Senior AI Success Manager, where you will be at the forefront of enhancing customer experiences through innovative AI solutions. In this role, you will be responsible for leading customer success initiatives, ensuring that our clients leverage our AI capabilities to drive engagement and satisfaction. You will collaborate closely with cross-fu…

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

Okta builds secure, neutral identity infrastructure designed to support organizations as they navigate both AI and human collaboration. The company’s mission is to help customers move forward safely and confidently through complex technology changes. Okta values people who enjoy tackling meaningful challenges and want their work to have real impact. The Customer First team brings together Identity and Access Management experts dedicated to helping clients maximize the value of the Okta IAM platform. This group focuses on driving adoption, scalability, and ongoing success, making identity management more accessible and effective for customers. Role overview The Senior Delivery Success Manager works under the Manager of Partner Delivery Success. This role leads and develops Okta’s service delivery partners, ensuring they are prepared to deliver Okta solutions effectively for clients. What you will do Strengthen partner delivery capabilities within a specific product area and assigned regional partner portfolio Provide service delivery partners with the skills and resources needed to deploy Okta solutions successfully Monitor and support capability development, go-live validation, and delivery quality for partners Guide partners through the Service Delivery Partner maturity model to promote high-quality implementations Work closely with Professional Services, Alliances, Sales, and Enablement teams to expand partner-led delivery while upholding strong implementation standards Locations This position is available in Bellevue, WA; Chicago, IL; New York, NY; San Francisco, CA; and Washington, DC.

About Loop Loop is a pioneering AI company focused on revolutionizing logistics and the physical economy. Utilizing cutting-edge verticalized AI, we convert operational and financial signals from logistics data into structured insights that enhance automation, financial transparency, and supply chain optimization on a large scale. Our innovative solutions empower enterprise shippers to modernize back-office operations and uncover significant value within intricate logistics networks. Our esteemed investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and over 50 influential angel investors. Our talented team comprises experts from renowned organizations such as Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and established industry leaders like C.H. Robinson. About the Role As a Senior Customer Success Manager at Loop, you will oversee a portfolio of our most strategic global customers, focusing on retention, expansion, and the long-term value of partnerships. This position offers a high degree of autonomy. You will serve as a trusted advisor to executive stakeholders, orchestrate complex cross-functional initiatives, and ensure that customers achieve measurable ROI from Loop across their supply chains. What You’ll Own Manage a portfolio of enterprise and global accounts, navigating complex organizational structures and stakeholders. Drive renewals and expansions, identifying, fostering, and closing upsell opportunities in collaboration with the Sales team. Establish strong relationships with senior stakeholders (from Director to C-suite) and act as a strategic advisor. Lead Executive Business Reviews (EBRs) that emphasize ROI, insights, and actionable recommendations. Transform data into actionable insights that facilitate cost savings and operational enhancements. Collaborate cross-functionally with Product, Engineering, Operations, and Sales to deliver outstanding customer outcomes. Advocate for customer needs and influence product direction based on enterprise requirements. Proactively identify risks, gaps, and opportunities across accounts and drive strategic actions. About You A minimum of 6 years of experience in Customer Success, Account Management, or comparable roles, preferably within logistics/supply chain, B2B SaaS, or payments. Demonstrated success in managing renewals and driving expansion (clear examples required). Proficient in managing enterprise and/or global accounts with intricate stakeholder relationships. Possess a strong executive presence and the ability to influence senior leaders. Highly autonomous with the capability to prioritize, problem-solve, and independently drive results. Analytical mindset with a strong focus on data-driven decision-making.

Intercom is a pioneering AI Customer Service company dedicated to revolutionizing customer experiences for businesses worldwide.Our state-of-the-art AI agent, Fin, is the most advanced customer service solution available, enabling businesses to offer impeccable 24/7 customer support, thus enhancing overall customer satisfaction. Fin can seamlessly integrate with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, which provides AI-augmented assistance for more intricate queries necessitating human intervention.Since our establishment in 2011, we have gained the trust of nearly 30,000 businesses across the globe, setting a new benchmark in customer service. Guided by our core values, we continually strive to break new ground, work with urgency and intensity, and provide exceptional value to our clients.What’s the opportunity?As a Senior Customer Success Manager, you will engage with our largest and most intricate customers, facilitating their success in the evolving landscape of AI-driven customer service. Collaborating with C-suite executives and their support teams, you will navigate them through their transformative journey with Fin—from initial project scoping and requirement gathering to ensuring measurable adoption and optimal business outcomes.This position offers a unique chance to influence how leading global companies leverage AI to enhance their support operations, aligning strategic outcomes with their business objectives.Key ResponsibilitiesBuild trusted advisor relationships with clients, ranging from executive stakeholders to team members.Lead requirements gathering and process mapping for standard operating procedures, documenting in clear and actionable terms.Collaborate with engineering teams to translate customer requirements into effective Fin solution designs, providing guidance on configuration best practices and prompt strategies.Analyze Fin usage patterns to identify potential risks, recommend optimizations, and uncover expansion opportunities.Maintain comprehensive knowledge of Fin's rapidly evolving capabilities and stay informed about trends in the AI-agent industry.Conduct Success Plans, Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and strategic planning sessions with customers.Prioritize competing demands to achieve the highest value outcomes across your customer portfolio.Act as the Voice of the Customer internally, advocating for their needs and influencing our solutions strategy.

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

Empower Every Identity, from AI to HumanAt Okta, we believe identity is the key to unlocking the transformative potential of AI. By establishing a trusted and neutral infrastructure, we enable organizations to embrace innovation securely. We seek individuals who tackle complex challenges with tenacity and urgency, executing with excellence.The Customer First TeamJoin our team of experts in Identity and Access Management. We assist customers and organizations in maximizing their Okta IAM platform investment, ensuring rapid adoption and scalability. Our focus is on the long-term success of our clients. Together, we are building a future where identity truly belongs to you.Role OverviewReporting to the Manager of Partner Delivery Success, the Senior Delivery Success Manager (DSM) will lead the development of Okta partners, enabling them to deliver Okta services effectively to our valued customers.The Senior DSM will cultivate partner delivery capabilities within a designated product domain and regional partner portfolio, ensuring that service delivery partners are equipped to deploy Okta solutions through capability development, go-live validation, and delivery oversight.As primary operational leaders, Senior DSMs facilitate partner progression through the Service Delivery Partner maturity model, guaranteeing high-quality implementations.This role involves cross-functional collaboration with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining implementation quality.Key ResponsibilitiesEnhance delivery capabilities across the assigned partner portfolio.Guide partners through the Service Delivery Partner maturity model.Identify specialization gaps and propose enablement paths.Support partners seeking product specializations (OWI, Auth0, Workflows, etc.).Promote partner certification and skill enhancement.Review and validate partner go-live submissions.Classify deployments based on complexity (Standard, Advanced, Strategic).Ensure all deployments adhere to Okta's delivery standards.Gather feedback from Professional Services and customers on delivery.

Empowering Trust Through InnovationAt OneTrust, we are driven by our mission to foster innovation by ensuring the responsible use of data and AI. We believe that trust in data should propel teams forward, not hold them back. Since our inception in 2016, we have pioneered technology that promotes responsible data practices. With AI now revolutionizing data capabilities, we continue to set the standard for responsible innovation. Our AI-Ready Governance Platform™ integrates regulatory intelligence, automation, and cohesive governance workflows, allowing businesses to harness the power of AI while upholding data governance to prevent misuse. Trusted by thousands globally, OneTrust is paving the way for a future where reliable data transforms business and society.Your Role and ResponsibilitiesAs a Senior Customer Success Manager within our Customer Experience team, you will serve as a trusted advisor for our key customers throughout their journey with us, from onboarding to renewal in a high-touch capacity. You will manage a portfolio of strategic accounts, ensuring customer satisfaction and success with our products. Your primary objective is to drive revenue retention and growth through alignment, adoption, and exceptional customer commitment. You will facilitate strong customer relationships, ensuring they derive maximum value from our platform, and collaborate closely with our Sales, Product, Engineering, and Consulting teams to deliver unparalleled support. As your customers expand their use of OneTrust, your role will evolve to encompass all active products, placing you at the forefront of promoting trust in the workplace.

At Via, we are revolutionizing transportation on a global scale. Our mission spans from enhancing individual daily commutes to significantly reducing the collective environmental impact of transportation. We are driven by ambitious goals and innovative technology.In the role of Senior Partner Success Manager, you will serve as the primary point of contact for our partners, both within the organization and externally. This pivotal position involves fostering authentic and lasting relationships with our partners, transforming these connections into avenues for sustained revenue growth. You will act as a trusted advisor, offering strategic insights on operational matters, market entry strategies, and product optimization. Additionally, you will advocate for our partners internally, promoting new product developments and capabilities that enhance service offerings.

Annually, businesses invest over a trillion dollars in freight transportation across the U.S., yet the process of connecting trucks with jobs remains slow, manual, and disjointed. FleetWorks is here to revolutionize that.We are developing cutting-edge voice agents that transform the disordered freight booking landscape into a streamlined, intelligent marketplace. Our agents eliminate the constant phone calls, texts, and emails, efficiently matching truckers eager to earn with loads that require transport.As a vital member of our customer success team, you will take full ownership of your responsibilities, nurturing our most essential relationships and shaping the customer success strategy from the ground up.

At Via, we are revolutionizing transportation worldwide, turning daily commutes into efficient journeys and minimizing our environmental impact. As a Partner Success Manager, you will be the primary liaison for our partners, both within the organization and externally. Your role focuses on cultivating strong relationships that drive long-term revenue growth, providing strategic insights on operational and product-related matters, and advocating for our partners' needs within Via. You'll help shape the future of transportation by ensuring our partners thrive in their respective markets.

The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

About Kalepa:Kalepa is revolutionizing the commercial insurance sector, a trillion-dollar industry that still predominantly relies on outdated technologies like Microsoft Outlook.Our innovative AI Underwriting Platform empowers leading insurers to centralize and prioritize submission data, unveil critical risk insights, and facilitate quicker, more confident decision-making. Clients experience significant enhancements in both speed and portfolio quality upon implementing Kalepa, often describing it as a “truly an underwriter’s dream.”Backed by prominent investors including IA Ventures and Inspired Capital, our team boasts expertise from esteemed companies such as Facebook, Google, Amazon, Mastercard, and Uber.Our Values:At Kalepa, we embrace a culture rooted in principles that unlock our employees' potential.Success is driven by five core values:Hustle and Determination: We seek individuals who take ownership of their craft and relentlessly pursue excellence.Deliver Customer Impact: Our obsession with customer impact drives every feature and decision we make.Meritocracy: We reward excellence with swift growth opportunities.Transparency: We value honest communication and challenge ideas constructively.Collaboration: We believe in teamwork and recognize that diverse perspectives lead to the best outcomes.

As a Partner Success Manager at coinflow, you will play a crucial role in fostering strong relationships with our partners. Your primary responsibility will be to ensure partner satisfaction and drive success through effective communication and strategic support. You will collaborate closely with various teams to enhance partner engagement and optimize their experience with our products and services.Your expertise will contribute to developing initiatives that promote partner growth and retention, and you will be the go-to resource for addressing any issues or inquiries they may have. Join us in making a significant impact in the fintech industry!

Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.

Role Overview The Customer Success Manager at Syndigo focuses on building and maintaining strong client relationships. Based in Chicago, this role works closely with clients to understand their needs and make sure they get the most value from Syndigo’s solutions. What You Will Do Develop and nurture trusted partnerships with clients Listen to client goals and challenges to tailor support Monitor account health and usage to spot opportunities for improvement Proactively suggest ways clients can grow and benefit further from Syndigo’s offerings

LogicGate® stands at the forefront of AI-driven Governance, Risk, and Compliance (GRC) solutions for enterprises. Our platform empowers governance, risk, and compliance teams to minimize unexpected challenges, enhance resilience, improve program performance, and effectively measure impact and business value. With AI integrated throughout, LogicGate offers a centralized view of risk and compliance, delivering real-time insights and actionable data to support strategic business decisions while adapting to changing needs. Recognized as a leader in the GRC market, LogicGate is continually evolving to provide a top-tier platform.At LogicGate, our team is the cornerstone of our success. We are dedicated to creating an outstanding experience for both our employees and customers, fostering an environment that encourages ownership, impact, and excellence.The Role(Hybrid Role based in Chicago)We are seeking a Manager of Customer Success to lead our Customer Success Management (CSM) team. In this pivotal role, you will coach and scale a team of Customer Success Managers, overseeing the health, retention, and growth of our Mid-Market and International segments. Your expertise will bridge high-level strategy with tactical execution, ensuring your team effectively guides our customers through the complexities of GRC and translates these challenges into solutions within Risk Cloud.This cross-functional role will collaborate closely with Sales, Implementation, Marketing, and Product teams to guarantee our customers achieve significant outcomes and success with Risk Cloud.This is a hybrid role based at our Corporate Headquarters in Chicago, IL.

About CancerIQAt CancerIQ, we are at the forefront of revolutionizing cancer care through our innovative technology. Our mission is to enhance accessibility to precision cancer prevention, early detection, and treatment across diverse patient populations. We develop cutting-edge software and services that empower health systems to leverage genetic information, enabling proactive cancer management on a large scale. Our platform, backed by robust scientific evidence, has demonstrated the capability to double genetic counseling service capacity, quadruple genetic testing uptake, and significantly enhance screening compliance.Having raised over $26 million to date, including a Series B funding round led by the Merck Global Health Innovation Fund and Amgen Ventures, we are poised for rapid growth. Our dedicated team, comprised of passionate individuals, is committed to fighting cancer alongside the healthcare providers and patients we serve, and we are expanding our network of over 200 clinical locations nationwide.Position OverviewThe Senior Customer Success Manager, Team Lead is a pivotal role within our Customer Success organization, combining leadership responsibilities with individual account management. This unique player-coach position focuses on guiding, mentoring, and scaling our Customer Success team, while managing a select portfolio of CancerIQ’s most strategic and complex customer accounts.Who We’re Looking ForYou are a high-performing Customer Success Manager with a proven track record of managing intricate, strategic accounts. You thrive in a dynamic, mission-driven environment, possess strong leadership qualities, and have a keen ability to develop systems and processes that drive success.Key ResponsibilitiesTeam Management & CoachingOversee the daily operations of the Customer Success team, ensuring effective prioritization and workload balance.Conduct regular one-on-one meetings focused on performance, professional development, and career advancement.Mentor junior Customer Success Managers in account strategy, executive communication, and customer engagement.Facilitate onboarding and training for new Customer Success team members.Clearly define roles and responsibilities within the Customer Success team.Establish and reinforce Customer Success best practices and standards.Program Design & Process ImprovementCollaborate with Customer Success leadership to design and implement scalable programs.Identify areas for improvement within Customer Success workflows and drive continuous enhancements.Contribute to the development of customer journey frameworks and success planning tools.Cross-Functional LeadershipAct as a bridge between departments to ensure alignment and achieve company goals.

About Beagle (a Corgi Company)At Beagle, we are revolutionizing the insurance sector by innovating renters insurance specifically designed for property managers and multifamily portfolios. As an integral part of Corgi, a Y Combinator-backed startup, we are launching our offices in Dallas and Chicago to expand our renters-insurance services across the nation. We are seeking a Client Success Operations Manager who excels at aligning operational precision with outstanding client relationship management. This hybrid role fuses data integrity, onboarding, and customer experience to ensure that each property manager thrives while utilizing Beagle's platform effectively.Your ResponsibilitiesAs a Client Success Operations Manager at Beagle, you will be a trusted partner for our clients, guiding them from the onboarding process through to sustained success. Your efforts will ensure that every property manager derives optimal value from Beagle's offerings. You will play a vital role in client retention, education, and support, driving satisfaction and seamless adoption across all accounts.Client Management & SuccessAct as the primary point of contact for designated clients from onboarding through to renewal.Lead the launch of new clients, ensuring accurate program setup and smooth integration.Monitor account health and proactively provide guidance to enhance performance.Conduct regular business reviews with clients to evaluate satisfaction and discover growth opportunities.Effectively resolve client issues by collaborating with Sales, Product, and Operations teams.Operational Accuracy & ReportingConfigure and validate reports across property management systems (e.g., rent rolls, billing, compliance).Ensure the accuracy of key metrics (ARR, OR, unit counts, compliance %) within the Insurance Operating System (IOS).Maintain consistent mappings of GL codes, charge types, and billing structures.Regularly cross-check and audit data to prevent errors, discrepancies, or compliance issues.Provide dashboards and insights to leadership for tracking portfolio performance.Process Improvement & TrainingCreate playbooks and Standard Operating Procedures (SOPs) for onboarding, validation, and issue resolution.Train internal teams (AEs, AMs, and CS) on essential system workflows.Collaborate with cross-functional teams to enhance processes and improve client experiences.