About the job
ServiceNow is seeking a Senior Business Process Consultant with a focus on ServiceNow CRM solutions. This position is based in Chicago and centers on improving business processes for clients using the ServiceNow platform.
Role overview
This role involves analyzing current workflows, identifying areas for improvement, and implementing ServiceNow CRM solutions that help clients operate more efficiently. The Senior Business Process Consultant works closely with both internal teams and clients to ensure that solutions align with business goals and deliver measurable results.
Key responsibilities
- Assess existing business processes and recommend enhancements using ServiceNow CRM tools
- Collaborate with clients and stakeholders to gather requirements and define project objectives
- Support implementation efforts and help ensure smooth adoption of new processes
- Contribute expertise to drive operational efficiency and support innovation initiatives
Requirements
- Experience with ServiceNow CRM solutions
- Strong background in business process consulting
- Ability to work effectively with clients and cross-functional teams
