Senior Customer Success Manager at Loop | Chicago

About Loop Loop is a pioneering AI company focused on revolutionizing logistics and the physical economy. Utilizing cutting-edge verticalized AI, we convert operational and financial signals from logistics data into structured insights that enhance automation, financial transparency, and supply chain optimization on a large scale. Our innovative solutions em…

About Loop At Loop, we are dedicated to unlocking profits trapped in the supply chain to benefit consumers through reduced costs. Our innovative approach tackles the challenges posed by inaccurate data and inefficient workflows that hinder working capital and inflate expenses for all stakeholders involved in the supply chain. Utilizing our advanced audit and payment platform powered by domain-driven AI, we navigate the complexities of supply chain data and documentation. Our goal is to enhance visibility into transportation expenses, enabling companies to manage costs effectively and boost profitability. Esteemed industry leaders such as J.P. Morgan Chase, ABB, Tyson Foods, and Estée Lauder trust us to deliver results. Backed by prominent investors including J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and a host of influential angel investors, our team combines expertise from renowned firms like Uber, Google, Flexport, Meta, Samsara, Intuit, and Rakuten, alongside long-standing industry giants like C.H. Robinson. About the Role In the capacity of Senior Project Manager for M&A Integration, you will play a pivotal role in the seamless post-acquisition merger of newly acquired companies into Loop's operational structure, ensuring the realization of our strategic objectives. This role demands collaboration across various functions including Finance, HR, IT, and Operations, as you design, manage, and implement extensive integration plans. It is a highly impactful position that requires a strategic outlook and disciplined project management skills. Key Responsibilities Lead the comprehensive planning and execution of integration initiatives for acquired companies, ensuring consistency with strategic goals and operational targets. Develop and oversee detailed integration project plans, establishing clear milestones, workflows, KPIs, and risk management strategies. Facilitate coordination among cross-functional teams (HR, IT, Finance, Legal, Operations) to ensure timely achievement of integration objectives and resolution of interdependencies. Establish governance frameworks, including the organization of Steering Committee meetings with senior leadership and C-suite executives, while providing succinct updates on progress, risks, and essential decisions. Participate in due diligence processes to discern strategic goals and offer preliminary assessments for integration planning and risk evaluation. Serve as a liaison to foster cultural alignment and effective change management strategies. Monitor integration performance metrics and conduct post-integration evaluations to capture insights and continuously enhance the M&A integration process.

Empowering Trust Through InnovationAt OneTrust, we are driven by our mission to foster innovation by ensuring the responsible use of data and AI. We believe that trust in data should propel teams forward, not hold them back. Since our inception in 2016, we have pioneered technology that promotes responsible data practices. With AI now revolutionizing data capabilities, we continue to set the standard for responsible innovation. Our AI-Ready Governance Platform™ integrates regulatory intelligence, automation, and cohesive governance workflows, allowing businesses to harness the power of AI while upholding data governance to prevent misuse. Trusted by thousands globally, OneTrust is paving the way for a future where reliable data transforms business and society.Your Role and ResponsibilitiesAs a Senior Customer Success Manager within our Customer Experience team, you will serve as a trusted advisor for our key customers throughout their journey with us, from onboarding to renewal in a high-touch capacity. You will manage a portfolio of strategic accounts, ensuring customer satisfaction and success with our products. Your primary objective is to drive revenue retention and growth through alignment, adoption, and exceptional customer commitment. You will facilitate strong customer relationships, ensuring they derive maximum value from our platform, and collaborate closely with our Sales, Product, Engineering, and Consulting teams to deliver unparalleled support. As your customers expand their use of OneTrust, your role will evolve to encompass all active products, placing you at the forefront of promoting trust in the workplace.

Annually, businesses invest over a trillion dollars in freight transportation across the U.S., yet the process of connecting trucks with jobs remains slow, manual, and disjointed. FleetWorks is here to revolutionize that.We are developing cutting-edge voice agents that transform the disordered freight booking landscape into a streamlined, intelligent marketplace. Our agents eliminate the constant phone calls, texts, and emails, efficiently matching truckers eager to earn with loads that require transport.As a vital member of our customer success team, you will take full ownership of your responsibilities, nurturing our most essential relationships and shaping the customer success strategy from the ground up.

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

Join Our Customer Success Team at Tractian At Tractian, our Customer Success team is pivotal in driving renewals and expansions, maximizing lifetime value, and ensuring a high retention rate among our global clientele. By forging strong partnerships with industry giants such as Hyundai, Bosch, and Kraft Heinz, we empower our enterprise clients to achieve exceptional results with our innovative industrial technology solutions. Our team is dedicated to delivering immediate ROI, nurturing long-term relationships, and maintaining world-class net revenue retention. Here, every team member has the opportunity to make a significant impact, is recognized for their contributions, and is supported in creating lasting value for our customers. Key Responsibilities As a Customer Success Manager at Tractian, you will oversee customer projects primarily within the manufacturing maintenance sector. Your role will be crucial in driving customer satisfaction and facilitating growth by enhancing maintenance operational excellence and reliability programs.

About LoopAt Loop, we are dedicated to unlocking profits trapped within the supply chain and reducing costs for consumers. We recognize that poor data and inefficient workflows create obstacles, limiting working capital and increasing expenses for all stakeholders in the supply chain.Our cutting-edge audit and pay platform utilizes domain-driven AI to navigate the complexities of supply chain data and documentation. By enhancing visibility into transportation expenditures, we empower companies to manage their costs effectively and drive profitability. Esteemed industry leaders such as J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart are proud to partner with Loop.Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and a host of top-tier angel investors. Our talented team boasts expertise from renowned companies such as Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and established industry leaders like C.H. Robinson.About the RoleWe are seeking a skilled Implementation Manager to work collaboratively across Sales, Pre-Sales, Engineering, and Customer Success teams to ensure a seamless onboarding experience for our clients. The Implementation Manager will conduct thorough discovery to understand client needs, configure Loop’s system, and manage each implementation from initiation through post-launch support to guarantee that internal and external timelines are adhered to. This role includes partnering with operations and engineering to ensure that the final configured product meets client requirements and is well-supported for ongoing service. The Implementation Manager will provide client support for both in-person and virtual implementations, offering product and operational expertise to effectively tailor the client’s instance while recommending best practices that may involve change management.Key ResponsibilitiesOversee project management for solution scoping and implementations, including but not limited to:Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation. Work closely with the sales team to gain a comprehensive understanding of client needs and requirements.Conduct kick-off calls—both remote and occasionally on-site—to provide an overview of Loop’s solution.Develop and implement detailed implementation plans for each client, outlining timelines, milestones, and deliverables while coordinating with cross-functional teams to ensure timely completion of all aspects of the implementation.Collaborate with Loop’s technical architect to define use cases for Loop’s product and roadmap.Participate in weekly status meetings...

Loop builds a data platform that helps companies make sense of complex logistics data. The team turns information from PDFs, emails, and legacy systems into useful insights, using AI to automate payments and audits for large enterprise clients. With backing from investors such as Founders Fund, Index Ventures, and 8VC, Loop is focused on improving the financial systems that keep the global supply chain moving. The New Graduate Full-Stack Software Engineer Program in Chicago is designed to speed up early-career learning for recent graduates. Participants work directly on production AI systems and solve real customer problems from day one. The program’s structure aims to give new engineers three years’ worth of experience in just one year, offering both technical challenges and rapid professional development. Program Schedule Week 1 (Onboarding): Learn Loop’s tools and business domain. Start contributing code to production immediately and complete the full development cycle by the end of the week. Months 1-3 (Velocity): Tackle three projects, each more complex than the last. By the end of this phase, engineers are expected to operate independently. Months 4-9 (The Rotation): Rotate through key teams, including: Platform: Focus on AI infrastructure and engineering systems. Core Product: Work on audit, billing, and payments logic. Commercial: Contribute to revenue activation and forward deployed engineering. Special Projects: Collaborate directly with executive leadership. Month 9+ (Graduation): Undergo a performance review. Top performers may be promoted immediately. Who succeeds at Loop Loop looks for new graduates with strong academic backgrounds and a clear drive to build and solve problems. Those who thrive here are motivated to push boundaries and excel in demanding situations. Driven: Eager to exceed expectations and grow in challenging environments. Location This full-stack software engineering role is based in Chicago, IL.

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

Join Us in Revolutionizing Healthcare! At HealthJoy, we're a dedicated and innovative team committed to simplifying healthcare for everyone. Our mission is to enhance health and wellness through cutting-edge technology and a data-driven approach. Join us as we lead the charge in transforming complex healthcare benefits into an easy-to-use experience. As a Customer Success Manager, you'll play a vital role in guiding our clients towards affordable, high-quality healthcare solutions. Our platform integrates various health and wellness strategies into the HealthJoy Benefits OS, promoting healthier employees and benefiting our clients' bottom lines. With over $100M in funding and accolades such as Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work, HealthJoy is expanding rapidly, now with over 300 team members worldwide. This role is essential to our Customer Success team as we continue to grow and make an impact. Your Role and Responsibilities As a Customer Success Manager, you'll manage a strategic book of business, ensuring our customers achieve their desired outcomes. Your responsibilities will include: Strategic Book Management: Own key performance metrics for your accounts, focusing on product adoption, utilization, and overall customer health. Full-Cycle Revenue Ownership: Drive the renewal and expansion sales process, identifying and closing upsell opportunities that align with customer needs. Sales Cycle Execution: Collaborate with Product Solutions Consultants and leadership to thoroughly understand customer pain points and effectively present HealthJoy's solutions.

DoorDash is hiring a Senior Customer Success Manager to work with clients in Chicago, Miami, or New York. This position focuses on building strong relationships with customers and helping them reach their goals with DoorDash’s services. Role overview This role centers on understanding client needs and guiding them through the successful use of DoorDash’s products. The Senior Customer Success Manager acts as a key point of contact, supporting customers as they implement and adopt new solutions. What you will do Engage directly with clients to identify their goals and challenges Support customers throughout the onboarding and adoption process Work to ensure clients see value and achieve positive outcomes from DoorDash’s offerings Location This position is available in Chicago, IL; Miami, FL; and New York, NY.

About Honeycomb Insurance Honeycomb Insurance is reshaping commercial real estate insurance, combining technology and a mission-driven team to bring new ideas to the industry. With headquarters in Chicago and Tel Aviv, and five offices across the U.S., Honeycomb covers more than 20 major states and insures over $55 billion in assets. In 2025, Dun & Bradstreet named Honeycomb one of the Top 10 Best Start-Up Companies to Work For in Israel, and LinkedIn recognized the company among the Top 10 Startups in Chicago. The team values collaboration, innovation, and building strong connections among employees. Role Overview: Customer Success Representative Based in Chicago, the Customer Success Representative (CSR) is the main point of contact for Honeycomb’s agents and policyholders. This position centers on handling inquiries, resolving issues, and ensuring a positive experience for every customer. Most interactions take place over the phone, but email and chat support are also important. Staying organized and managing multiple conversations at once are key parts of the job. This role goes beyond routine support. As part of a growing Customer Success team, the CSR helps shape workflows and processes, making a real impact as Honeycomb scales. Main Responsibilities Respond quickly and professionally to inbound calls and emails, with a strong emphasis on phone support. Build strong relationships with agents and customers through clear communication and reliable follow-up. Gather and update information needed to complete or revise insurance quotes, and keep quote files current. Resolve issues efficiently while maintaining high customer satisfaction.

The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.

About Loop Loop is a pioneering AI company focused on logistics and the physical economy. Through our specialized verticalized AI, we convert operational and financial signals from logistics data into structured insights, facilitating automation, enhancing financial transparency, and optimizing supply chains at scale. Our innovative solutions empower enterprise shippers to modernize their back-office operations and unlock hidden value in intricate logistics networks. We are backed by esteemed investors including J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, as well as 50 prominent angel investors. Our dynamic team boasts expertise from renowned companies such as Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and industry stalwarts like C.H. Robinson. About the Role As a Customer Operations Associate, you will oversee the complete operational process for our customers. This role is crucial in driving automation, optimizing invoice management, and enabling actionable insights that are vital for our clients’ success. You will actively identify opportunities to enhance our products and elevate the customer experience, collaborating closely with Customer Success Managers, Product, and Engineering teams. This position is based in our Chicago office and requires on-site presence.

Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.

LogicGate® stands at the forefront of AI-driven Governance, Risk, and Compliance (GRC) solutions for enterprises. Our platform empowers governance, risk, and compliance teams to minimize unexpected challenges, enhance resilience, improve program performance, and effectively measure impact and business value. With AI integrated throughout, LogicGate offers a centralized view of risk and compliance, delivering real-time insights and actionable data to support strategic business decisions while adapting to changing needs. Recognized as a leader in the GRC market, LogicGate is continually evolving to provide a top-tier platform.At LogicGate, our team is the cornerstone of our success. We are dedicated to creating an outstanding experience for both our employees and customers, fostering an environment that encourages ownership, impact, and excellence.The Role(Hybrid Role based in Chicago)We are seeking a Manager of Customer Success to lead our Customer Success Management (CSM) team. In this pivotal role, you will coach and scale a team of Customer Success Managers, overseeing the health, retention, and growth of our Mid-Market and International segments. Your expertise will bridge high-level strategy with tactical execution, ensuring your team effectively guides our customers through the complexities of GRC and translates these challenges into solutions within Risk Cloud.This cross-functional role will collaborate closely with Sales, Implementation, Marketing, and Product teams to guarantee our customers achieve significant outcomes and success with Risk Cloud.This is a hybrid role based at our Corporate Headquarters in Chicago, IL.

Join Stripe as a Customer Success Manager for Enterprise clients, where you will be at the forefront of ensuring our largest customers achieve their goals using our services. You will act as a trusted advisor, providing expert guidance and support while driving customer satisfaction and retention.Your responsibilities will include building strong relationships with key stakeholders, understanding their needs, and advocating for their success within Stripe. You will collaborate cross-functionally to deliver solutions tailored to their unique business challenges.

Role Overview The Customer Success Manager at Syndigo focuses on building and maintaining strong client relationships. Based in Chicago, this role works closely with clients to understand their needs and make sure they get the most value from Syndigo’s solutions. What You Will Do Develop and nurture trusted partnerships with clients Listen to client goals and challenges to tailor support Monitor account health and usage to spot opportunities for improvement Proactively suggest ways clients can grow and benefit further from Syndigo’s offerings

Entyre Care is a healthcare start-up in Chicago dedicated to improving Home and Community-Based Services (HCBS). The team is committed to advancing healthcare delivery for individuals and families receiving care at home. The company values people who are motivated to make a difference. Role overview The Customer Success Specialist plays a key part in day-to-day customer success operations. This position focuses on maintaining accurate records, supporting workflow improvements, and providing essential data to internal teams. Strong attention to detail and a commitment to operational quality are important in this role, helping to ensure a positive experience for customers. Main responsibilities Customer data management: Keep customer records up to date in the CRM system, making sure internal teams have reliable information. Process coordination: Organize onboarding, renewals, and follow-up schedules to deliver services on time. Reporting and insights: Prepare and interpret reports on customer engagement, satisfaction, and retention to help guide team decisions. Documentation and resources: Develop and maintain clear documentation for workflows, FAQs, and support materials. Task prioritization: Address customer inquiries and escalations, directing issues to the right team members for quick resolution. Administrative support: Assist with organizing team activities, including scheduling meetings, preparing agendas, and tracking tasks. Process improvement: Identify ways to enhance customer success operations and suggest practical solutions. Cross-functional collaboration: Work closely with sales, support, and product teams to keep administrative processes aligned and communication clear. Benefits Comprehensive benefits package including 401(K), health, dental, vision, and life insurance Generous paid time off: 11 paid holidays, vacation, and sick leave Employee perks and professional development opportunities Location Chicago, Illinois, United States

Intercom is a pioneering AI Customer Service company dedicated to revolutionizing customer experiences for businesses worldwide.Our state-of-the-art AI agent, Fin, is the most advanced customer service solution available, enabling businesses to offer impeccable 24/7 customer support, thus enhancing overall customer satisfaction. Fin can seamlessly integrate with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, which provides AI-augmented assistance for more intricate queries necessitating human intervention.Since our establishment in 2011, we have gained the trust of nearly 30,000 businesses across the globe, setting a new benchmark in customer service. Guided by our core values, we continually strive to break new ground, work with urgency and intensity, and provide exceptional value to our clients.What’s the opportunity?As a Senior Customer Success Manager, you will engage with our largest and most intricate customers, facilitating their success in the evolving landscape of AI-driven customer service. Collaborating with C-suite executives and their support teams, you will navigate them through their transformative journey with Fin—from initial project scoping and requirement gathering to ensuring measurable adoption and optimal business outcomes.This position offers a unique chance to influence how leading global companies leverage AI to enhance their support operations, aligning strategic outcomes with their business objectives.Key ResponsibilitiesBuild trusted advisor relationships with clients, ranging from executive stakeholders to team members.Lead requirements gathering and process mapping for standard operating procedures, documenting in clear and actionable terms.Collaborate with engineering teams to translate customer requirements into effective Fin solution designs, providing guidance on configuration best practices and prompt strategies.Analyze Fin usage patterns to identify potential risks, recommend optimizations, and uncover expansion opportunities.Maintain comprehensive knowledge of Fin's rapidly evolving capabilities and stay informed about trends in the AI-agent industry.Conduct Success Plans, Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and strategic planning sessions with customers.Prioritize competing demands to achieve the highest value outcomes across your customer portfolio.Act as the Voice of the Customer internally, advocating for their needs and influencing our solutions strategy.