Senior Customer Success Manager, Team Lead

About CancerIQAt CancerIQ, we are at the forefront of revolutionizing cancer care through our innovative technology. Our mission is to enhance accessibility to precision cancer prevention, early detection, and treatment across diverse patient populations. We develop cutting-edge software and services that empower health systems to leverage genetic informatio…

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.

Empowering Trust Through InnovationAt OneTrust, we are driven by our mission to foster innovation by ensuring the responsible use of data and AI. We believe that trust in data should propel teams forward, not hold them back. Since our inception in 2016, we have pioneered technology that promotes responsible data practices. With AI now revolutionizing data capabilities, we continue to set the standard for responsible innovation. Our AI-Ready Governance Platform™ integrates regulatory intelligence, automation, and cohesive governance workflows, allowing businesses to harness the power of AI while upholding data governance to prevent misuse. Trusted by thousands globally, OneTrust is paving the way for a future where reliable data transforms business and society.Your Role and ResponsibilitiesAs a Senior Customer Success Manager within our Customer Experience team, you will serve as a trusted advisor for our key customers throughout their journey with us, from onboarding to renewal in a high-touch capacity. You will manage a portfolio of strategic accounts, ensuring customer satisfaction and success with our products. Your primary objective is to drive revenue retention and growth through alignment, adoption, and exceptional customer commitment. You will facilitate strong customer relationships, ensuring they derive maximum value from our platform, and collaborate closely with our Sales, Product, Engineering, and Consulting teams to deliver unparalleled support. As your customers expand their use of OneTrust, your role will evolve to encompass all active products, placing you at the forefront of promoting trust in the workplace.

Annually, businesses invest over a trillion dollars in freight transportation across the U.S., yet the process of connecting trucks with jobs remains slow, manual, and disjointed. FleetWorks is here to revolutionize that.We are developing cutting-edge voice agents that transform the disordered freight booking landscape into a streamlined, intelligent marketplace. Our agents eliminate the constant phone calls, texts, and emails, efficiently matching truckers eager to earn with loads that require transport.As a vital member of our customer success team, you will take full ownership of your responsibilities, nurturing our most essential relationships and shaping the customer success strategy from the ground up.

Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.

LogicGate® stands at the forefront of AI-driven Governance, Risk, and Compliance (GRC) solutions for enterprises. Our platform empowers governance, risk, and compliance teams to minimize unexpected challenges, enhance resilience, improve program performance, and effectively measure impact and business value. With AI integrated throughout, LogicGate offers a centralized view of risk and compliance, delivering real-time insights and actionable data to support strategic business decisions while adapting to changing needs. Recognized as a leader in the GRC market, LogicGate is continually evolving to provide a top-tier platform.At LogicGate, our team is the cornerstone of our success. We are dedicated to creating an outstanding experience for both our employees and customers, fostering an environment that encourages ownership, impact, and excellence.The Role(Hybrid Role based in Chicago)We are seeking a Manager of Customer Success to lead our Customer Success Management (CSM) team. In this pivotal role, you will coach and scale a team of Customer Success Managers, overseeing the health, retention, and growth of our Mid-Market and International segments. Your expertise will bridge high-level strategy with tactical execution, ensuring your team effectively guides our customers through the complexities of GRC and translates these challenges into solutions within Risk Cloud.This cross-functional role will collaborate closely with Sales, Implementation, Marketing, and Product teams to guarantee our customers achieve significant outcomes and success with Risk Cloud.This is a hybrid role based at our Corporate Headquarters in Chicago, IL.

Role Overview The Customer Success Manager at Syndigo focuses on building and maintaining strong client relationships. Based in Chicago, this role works closely with clients to understand their needs and make sure they get the most value from Syndigo’s solutions. What You Will Do Develop and nurture trusted partnerships with clients Listen to client goals and challenges to tailor support Monitor account health and usage to spot opportunities for improvement Proactively suggest ways clients can grow and benefit further from Syndigo’s offerings

Intercom is a pioneering AI Customer Service company dedicated to revolutionizing customer experiences for businesses worldwide.Our state-of-the-art AI agent, Fin, is the most advanced customer service solution available, enabling businesses to offer impeccable 24/7 customer support, thus enhancing overall customer satisfaction. Fin can seamlessly integrate with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, which provides AI-augmented assistance for more intricate queries necessitating human intervention.Since our establishment in 2011, we have gained the trust of nearly 30,000 businesses across the globe, setting a new benchmark in customer service. Guided by our core values, we continually strive to break new ground, work with urgency and intensity, and provide exceptional value to our clients.What’s the opportunity?As a Senior Customer Success Manager, you will engage with our largest and most intricate customers, facilitating their success in the evolving landscape of AI-driven customer service. Collaborating with C-suite executives and their support teams, you will navigate them through their transformative journey with Fin—from initial project scoping and requirement gathering to ensuring measurable adoption and optimal business outcomes.This position offers a unique chance to influence how leading global companies leverage AI to enhance their support operations, aligning strategic outcomes with their business objectives.Key ResponsibilitiesBuild trusted advisor relationships with clients, ranging from executive stakeholders to team members.Lead requirements gathering and process mapping for standard operating procedures, documenting in clear and actionable terms.Collaborate with engineering teams to translate customer requirements into effective Fin solution designs, providing guidance on configuration best practices and prompt strategies.Analyze Fin usage patterns to identify potential risks, recommend optimizations, and uncover expansion opportunities.Maintain comprehensive knowledge of Fin's rapidly evolving capabilities and stay informed about trends in the AI-agent industry.Conduct Success Plans, Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and strategic planning sessions with customers.Prioritize competing demands to achieve the highest value outcomes across your customer portfolio.Act as the Voice of the Customer internally, advocating for their needs and influencing our solutions strategy.

About Loop Loop is a pioneering AI company focused on revolutionizing logistics and the physical economy. Utilizing cutting-edge verticalized AI, we convert operational and financial signals from logistics data into structured insights that enhance automation, financial transparency, and supply chain optimization on a large scale. Our innovative solutions empower enterprise shippers to modernize back-office operations and uncover significant value within intricate logistics networks. Our esteemed investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and over 50 influential angel investors. Our talented team comprises experts from renowned organizations such as Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and established industry leaders like C.H. Robinson. About the Role As a Senior Customer Success Manager at Loop, you will oversee a portfolio of our most strategic global customers, focusing on retention, expansion, and the long-term value of partnerships. This position offers a high degree of autonomy. You will serve as a trusted advisor to executive stakeholders, orchestrate complex cross-functional initiatives, and ensure that customers achieve measurable ROI from Loop across their supply chains. What You’ll Own Manage a portfolio of enterprise and global accounts, navigating complex organizational structures and stakeholders. Drive renewals and expansions, identifying, fostering, and closing upsell opportunities in collaboration with the Sales team. Establish strong relationships with senior stakeholders (from Director to C-suite) and act as a strategic advisor. Lead Executive Business Reviews (EBRs) that emphasize ROI, insights, and actionable recommendations. Transform data into actionable insights that facilitate cost savings and operational enhancements. Collaborate cross-functionally with Product, Engineering, Operations, and Sales to deliver outstanding customer outcomes. Advocate for customer needs and influence product direction based on enterprise requirements. Proactively identify risks, gaps, and opportunities across accounts and drive strategic actions. About You A minimum of 6 years of experience in Customer Success, Account Management, or comparable roles, preferably within logistics/supply chain, B2B SaaS, or payments. Demonstrated success in managing renewals and driving expansion (clear examples required). Proficient in managing enterprise and/or global accounts with intricate stakeholder relationships. Possess a strong executive presence and the ability to influence senior leaders. Highly autonomous with the capability to prioritize, problem-solve, and independently drive results. Analytical mindset with a strong focus on data-driven decision-making.

Join Stripe as a Customer Success Manager for Enterprise clients, where you will be at the forefront of ensuring our largest customers achieve their goals using our services. You will act as a trusted advisor, providing expert guidance and support while driving customer satisfaction and retention.Your responsibilities will include building strong relationships with key stakeholders, understanding their needs, and advocating for their success within Stripe. You will collaborate cross-functionally to deliver solutions tailored to their unique business challenges.

Revolutionizing Security for Developers.Security tools are lagging behind the rapid evolution of software development, often creating interruptions, delaying releases, and transforming security into a bottleneck. At Aikido, we are committed to changing this narrative by creating developer-centric security products that minimize real risks while streamlining the software shipping process. Our focus is on what truly matters, with automation handling the rest.We are challenging outdated security tools that have hindered teams for too long, and we are succeeding. If you are eager to contribute to our growth and help develop user-friendly products for developers, you belong here.Founded in 2022 by experienced entrepreneurs, Aikido has secured $85M in funding, providing us with an extensive runway for growth as we work towards self-securing software. Join our exceptional team, take ownership of your work, push the boundaries, and create impactful solutions.As a Technical Customer Success Manager, you will engage with our customers to derive real value from our platform. This role is not just about support; it’s about being proactive, diving into technical workflows, assisting teams in problem-solving, and ensuring Aikido is integral to their security management.You will operate at the nexus of product, engineering, and customer relations, guiding teams from initial onboarding to full operational status while providing valuable insights for product enhancement based on real-world application.

As a Customer Success Manager II at Intercom, you will play a pivotal role in fostering long-term relationships with our clients. Your primary responsibility will be to ensure customer satisfaction and retention by providing tailored support, guidance, and best practices to help them maximize the value of our products. You will collaborate closely with cross-functional teams to ensure a seamless customer experience and drive product adoption.

As a Strategic Customer Success Manager at Intercom, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. This involves building strong relationships with customers, understanding their needs, and providing tailored strategies that enhance their experience and satisfaction. Your expertise will contribute to customer retention and the overall success of our client partnerships.

Role Overview Front Careers is hiring a Strategic Customer Success Manager in Chicago, IL. This role centers on building strong client relationships and supporting customer satisfaction across key accounts. What You Will Do Onboard new clients and guide them through the setup process Support customers to ensure they achieve value from Front Careers products Spot opportunities for account growth and expansion Contribute strategic insights to improve customer engagement and experience

Shape the future of search.About BrightEdgeBrightEdge is an innovative enterprise SEO and content performance platform, empowering organizations to gain deep insights into how their digital content drives substantial business outcomes. Established in 2007, we proudly serve thousands of clients across over 80 countries, including industry leaders like Microsoft and Visa. Our cutting-edge platform combines robust data analytics and AI-driven insights, enabling clients to effectively plan, optimize, and assess their campaigns based on real-time content performance.What differentiates BrightEdge is our people. With a diverse team of 400+ professionals across 7 global offices, we cultivate a collaborative, inquisitive, and supportive culture where innovative ideas are welcomed and tangible impact can be seen. If you are passionate about solving significant challenges, eager to learn, and excited to work with talented colleagues to shape the future of digital marketing, BrightEdge offers an exceptional environment to advance your career.About the RoleAs the Team Lead for BrightEdge’s Digital Account Management team, you will guide a small group within our larger Account Management division, concentrating on renewing contracts within our Digital portfolio, while also managing your own set of accounts as a Player-Coach. We are looking for a candidate with a strong history of leading teams and navigating renewal and expansion processes. Your expertise in hiring, onboarding new team members, and providing ongoing coaching will be crucial. Initially, the team lead will train as a Strategic Account Manager to gain comprehensive knowledge before stepping into the leadership role.

At FourKites, we embrace the challenge of solving intricate problems that have tangible impacts on the world. From transporting medical supplies for Cardinal Health to delivering groceries for Walmart, our platform empowers customers to manage global supply chains that are not only efficient but also agile and sustainable. Become part of a dynamic team of inquisitive problem solvers that values diversity, demonstrates empathy, and prioritizes inclusivity. FourKites is in search of a driven and seasoned Senior Customer Success Manager to enhance our team! In this role, you will deliver an exceptional customer experience by establishing a consultative relationship with your assigned accounts to drive growth and retention. You will collaborate closely with our Sales team, assisting customers in achieving their business goals while also pinpointing new opportunities to broaden the FourKites influence. As the primary contact for your customers, you will serve as their trusted expert on all matters related to FourKites. Your responsibilities will range from training customers on our platform to setting actionable goals for optimizing their supply chains, ensuring they find joy and satisfaction in utilizing our products.

PatientIQ is seeking an Enterprise Customer Success Manager to join its remote team based in Chicago, Illinois. This position focuses on guiding enterprise clients after implementation, ensuring they reach their goals with the PatientIQ platform and services. Role overview The Enterprise Customer Success Manager manages a portfolio of key accounts, serving as the primary contact for clients. The role centers on client retention, satisfaction, and growth. By collaborating with product and development teams, the CSM helps shape platform improvements based on client feedback. Supporting clients in optimizing data collection and workflows is a core part of the job, helping them realize meaningful value from PatientIQ solutions. What you will do Develop and maintain strong relationships with executives, product owners, and stakeholders in your assigned territory. Prepare and deliver quarterly business reviews to highlight progress, value, and growth opportunities. Work toward achieving a positive net revenue retention rate within your geographic area. Act as a subject matter expert on the PatientIQ platform, connecting clients with resources and best practices. Collaborate with implementation, product, and engineering teams to share customer insights and influence the product roadmap. Update product documentation and internal wikis as needed. Mentor Customer Success Analysts in your territory to enhance client support. Identify new growth opportunities and address client challenges, supporting sales operations as needed. Assist with customer renewals, contract changes, and new product launches alongside the sales team.

DoorDash is hiring a Senior Customer Success Manager to work with clients in Chicago, Miami, or New York. This position focuses on building strong relationships with customers and helping them reach their goals with DoorDash’s services. Role overview This role centers on understanding client needs and guiding them through the successful use of DoorDash’s products. The Senior Customer Success Manager acts as a key point of contact, supporting customers as they implement and adopt new solutions. What you will do Engage directly with clients to identify their goals and challenges Support customers throughout the onboarding and adoption process Work to ensure clients see value and achieve positive outcomes from DoorDash’s offerings Location This position is available in Chicago, IL; Miami, FL; and New York, NY.