Senior Support Technician - Client-Focused Problem Solver

Senior Support Technician: Your Role as a Trusted Tech and Client AdvocateHaving honed your skills over years of experience, you excel in troubleshooting intricate issues, guiding junior team members, and ensuring seamless operations.You possess deep knowledge of infrastructure while also being adept at client interactions.In challenging situations, you rema…

About UsAt Employment Hero, we strive to simplify and enhance the employment experience for all. Our Employment Operating System integrates hiring, HR, payroll, and benefits into a seamless solution.Founded in 2014, we have rapidly grown to a valuation of $2 billion and expanded our reach across six countries: Australia, New Zealand, Singapore, Malaysia, the UK, and Canada. Today, we proudly support over 300,000 businesses and serve more than 2 million employees.Our CultureWe embrace a unique culture that we refer to as The EH Way.Mission-Driven - Every action we take is aligned with our mission.Remote Work Advocates - We encourage a remote-first environment that values autonomy and asynchronous communication.AI Integration - We leverage AI to enhance our operations, innovation, and growth.Apolitical Stance - We focus solely on our mission, avoiding political and social debates.Value-Driven - Our core values guide our behavior at all times.High Performance - We set ambitious standards and strive for exceptional outcomes.Role OverviewAs a Payroll Support Consultant, you will be an integral part of our Customer Experience team. Your main responsibility will be to gather insights from customers and ensure their ongoing support and success following the implementation of our Employment Hero product. You will assist customers in achieving payroll accuracy and resolve inquiries efficiently and effectively, demonstrating professionalism and care. If necessary, you will escalate issues to the appropriate teams. We offer both fixed-term contracts and permanent full-time positions, so please specify your preference in your application.Your primary responsibilities will include:Delivering timely and precise support to customers post-implementation, ensuring their confidence in using the EH platform.Efficiently resolving support tickets while maintaining a high standard of customer care.Minimizing ticket escalations through proactive troubleshooting and effective communication.Improving the customer experience by contributing to process enhancements, product feedback, and support documentation.

Join our innovative team as a Technical Support Engineer for Stairlifts. In this role, you will provide exceptional technical support to our customers, ensuring their stairlift systems operate smoothly and efficiently. Your expertise will be critical in troubleshooting issues, guiding customers through setup processes, and delivering solutions that enhance their experience with our products.You will work closely with our engineering team to understand product specifications and develop comprehensive support documentation. If you are passionate about technology and helping others, this position offers an exciting opportunity to make a significant impact.

Our MissionAt Datacom, we bridge the gap between technology and people, striving to tackle challenges, unlock opportunities, and explore new horizons for our communities.Role OverviewIn light of rapid technological advancement, Datacom is seeking a Technical Business Analyst with a comprehensive focus on AI. Your objective will be to connect innovative AI technologies with tangible business results. You will be integral in crafting AI-driven solutions, ensuring that intelligent systems are meticulously designed, documented, and implemented to deliver significant business benefits.Key ResponsibilitiesRequirements Gathering & AI Solution DevelopmentAnalyze client business processes, identifying challenges and opportunities where AI and automation can add valueGather and document requirements for AI/ML solutions, detailing model inputs/outputs, training data needs, and business rulesIdentify and document AI use cases, including LLM integrations, predictive analytics, intelligent automation, and conversational AI workflowsChart data flows among AI models, consumers, and providers across interconnected systemsDocumentation & Deliverable CreationDevelop and oversee JIRA tickets that include:Acceptance criteriaImplementation specificationsAI model behavior expectations and edge case scenariosConsumer/provider mappingsDocument all solution deliverables in Confluence, covering:UML sequence diagrams for AI-integrated workflowsIntegration design patterns (AI APIs, model endpoints, orchestration layers)Prompt engineering guidelines and LLM behavior specificationsMapping tables, endpoints, and environment configurationsPostman collections for AI API testingAcceptance criteria for AI model outputs and responsesAI-Oriented Facilitation & Team CollaborationConduct workshops and discovery sessions aimed at identifying AI opportunities and scoping solutionsFacilitate 3 Amigos sessions (Dev, Tester, and BA) with a focus on AI model validation, bias considerations, and ethical AI outcomesWork alongside Data Scientists and ML Engineers to convert business requirements into model specificationsPromote responsible AI principles, ensuring ethical considerations, explainability, and compliance are integral to solution designData & Integration ArchitectureDefine data model requirements essential for AI/ML training processes and inference outputsDocument HTTP protocols and integration standards for AI systems...

At indiecampers, we are looking for passionate and dedicated individuals to join our team as Support & Cleaning Casual Agents. This role is perfect for those who enjoy a dynamic work environment and are committed to delivering exceptional service. As a Support & Cleaning Casual Agent, your responsibilities will include maintaining cleanliness in our facilities, supporting our operational activities, and ensuring a welcoming atmosphere for our customers.

Join our dynamic team as a Meter Calibration Technician in Christchurch, where your skills will play a vital role in ensuring accurate measurements across the South Island.Your Responsibilities:Calibrate flow meters in compliance with industry standards to ensure precise and reliable measurements.Provide support to metering staff nationwide, covering for holidays and assisting with special operations as required, including travel to Pacific Islands.Receive comprehensive training, including bunker and tanker operations, to support various branches as needed.Complete end-of-month invoicing and reporting, ensuring all calibration reports are finalized before departing customer sites.Assist with tank cleaning duties when necessary.Prioritize safety by adhering to relevant health and safety guidelines during all operations.

Role overview Meridian Energy NZ is hiring a SCADA HMI Support Specialist for a fixed-term contract of six months in Christchurch. This role centers on supporting and maintaining SCADA systems, helping to ensure operations remain reliable and efficient. What you will do Deliver technical support and regular maintenance for SCADA HMI systems Collaborate with other teams to troubleshoot and resolve system issues Implement improvements to enhance system performance and reliability Support the operational integrity of Meridian Energy NZ’s infrastructure Location and contract details Based in Christchurch Fixed-term contract: 6 months

Your Impact:As a Senior Consultant in IT Controls Assurance, you will play a pivotal role in shaping our team and delivering value to our clients. Your daily responsibilities will include:Collaborating with project teams, internal experts, and leadership across various locations, both nationally and internationally.Leading fieldwork and executing IT audits across diverse sectors, assisting engagement managers in crafting comprehensive reports for management and executive teams.Mentoring and nurturing the growth of junior team members, fostering their professional development.Diving deep into client operations and IT frameworks to assess their functioning, priorities, and potential IT risks.Formulating innovative solutions to enhance processes, where your insights and perspectives are crucial in problem-solving.

Note: While Partly is headquartered in the UK, we have a vibrant Product and Engineering team based in Christchurch, as well as an emerging presence in San Francisco.If you are not currently located in Christchurch, we will cover your travel to our HQ for a two-week onboarding period, along with one week each quarter for our exciting “Season Openers” (travel and accommodation costs will be fully covered). Additionally, if you are relocating to Christchurch from within New Zealand or from abroad, we can assist with your relocation expenses. Our MissionAt Partly, our mission is to revolutionize the way the world connects with replacement parts by creating the first global platform dedicated to this purpose, starting with automotive parts. Our ambitious vision is to accelerate a sustainable future where anyone can repair anything.Founded by former engineers from Rocket Lab, we leverage cutting-edge technology to tackle complex challenges that significantly impact a $1.9 trillion industry. Over the past year, we have more than tripled our team size and anticipate doubling again in the next 12 months. Our diverse team spans both Europe and Australasia.We provide scalable digital infrastructure solutions to some of the largest corporations and the most innovative startups around the globe. Partly's solutions are seamlessly integrated across hundreds of companies worldwide, serving as the backbone for online parts cataloging and management.Our investors include renowned firms such as Blackbird Ventures (backers of Canva and CultureAmp), Square Peg, Octopus Ventures, Icehouse, along with notable individuals like Peter Beck (Rocket Lab), Akshay Kothari (Co-founder of Notion), and Dylan Field (Co-founder of Figma).We are committed to building a world-class team where individuals can achieve their best work. We take pride in the culture we have cultivated at Partly, and our values are reflected in every experience.Curious about the challenges we are addressing and the culture we are fostering at Partly? Check out insights directly from our team here: https://shorturl.at/iAFUX About This RoleThis role offers full ownership in product leadership. You will take charge of one or more of Partly's core products from inception to execution, acting as a mini-Founder for your product(s) with complete accountability for vision, Product-Market Fit, growth, and results. Your focus will extend beyond merely delivering features; you will ensure that the product consistently provides lasting value to both customers and the business as Partly expands across various markets and segments.You will be operating at a pivotal moment. With AI-assisted development, you will be at the forefront of innovation, shaping the future of our products.

About the Role AECOM is looking for a Senior Geotechnical Engineer to join the Christchurch office. This role involves supporting infrastructure projects with technical geotechnical input and helping deliver solutions that stand up over time. What You Will Do Provide geotechnical expertise to project teams Conduct site investigations and analyze findings Support design and construction by ensuring geotechnical standards are met Help maintain the technical quality and reliability of project outcomes Location This position is based in Christchurch.

Our MissionAt Datacom, we collaborate with organizations and communities throughout Australia and New Zealand to make a positive impact on lives and assist businesses in harnessing technology to innovate and expand.About the RoleAs a Senior Consultant in our Consulting Services team, you will play a pivotal role in partnering with clients to create impactful, sustainable solutions that enable their success. You will take the lead on client engagements, providing guidance to our teams and mentoring junior consultants. Your expertise in identifying business challenges and collaborating with stakeholders will help shape solutions that ensure a seamless transition to future states.We value in-person collaboration but also understand the importance of work-life balance, allowing you and your team to determine the best working arrangement.Your ResponsibilitiesIn this Senior Consultant role, your focus will include:Leading discussions with senior client stakeholders to outline requirements and craft solutions.Delivering business consultancy, business analysis, organizational change management, and operational design projects.Participating in pre-sales and business development initiatives across our diverse service lines.Overseeing project activities to manage costs, timelines, and quality to meet client expectations.Coaching and mentoring junior consultants in their project delivery.Fostering a health and safety culture aligned with Datacom's policies.As a dynamic consulting organization, we adapt to evolving client needs, emerging technologies, and shifting priorities, ensuring that this role will continue to evolve with our services and clientele.

Partly, headquartered in the UK, is excited to announce that we have a dedicated Product and Engineering team based in Christchurch, with an expanding presence in San Francisco.For candidates located outside of Christchurch, we offer a two-week onboarding experience at our headquarters, as well as one week per quarter for our “Season Openers,” with travel and accommodation costs covered. Additionally, if you are relocating to Christchurch from New Zealand or abroad, we are prepared to assist with your relocation expenses. About UsAt Partly, our mission is to revolutionize the global replacement parts market, starting with automotive parts. We envision a sustainable future where waste is minimized, and all replacement components are easily searchable and accessible to everyone.Founded by former engineers from Rocket Lab, we leverage cutting-edge technology to address complex challenges in a $1.9 trillion industry. Over the past year, we have more than tripled our team and anticipate doubling our workforce again within the next year. Our diverse team spans Europe and Australasia.We offer scalable digital infrastructure solutions to some of the largest corporations and most innovative startups worldwide. Our solutions are integrated into hundreds of businesses globally, providing essential support for online parts cataloging and management.Our esteemed investors include Blackbird Ventures (Canva, CultureAmp), Square Peg, Octopus Ventures, Hillfarrance, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder), and Dylan Field (Figma Co-Founder).We are committed to building a world-class team and fostering an environment where individuals can achieve their best work. Our culture at Partly is something we take pride in, with our values reflected in every interaction.Interested in learning more about our mission and culture? Hear from our team directly here: https://shorturl.at/iAFUX Your RoleAs a Senior Software Engineer, you will collaborate with our development team to solve exciting challenges and create exceptional software solutions. Key ResponsibilitiesDevelop mission-critical systems for our core SaaS and API platform.Ensure features are scalable, fault-tolerant, and precise.... [Further responsibilities to be detailed]

Role overview AECOM is looking for a Senior Mechanical Engineer with a strong background in water infrastructure to join the Christchurch office. This position focuses on designing, developing, and implementing mechanical engineering solutions for water-related projects. The work requires attention to client needs and compliance with industry standards. What you will do Lead and contribute to the design and delivery of mechanical systems for water infrastructure projects Work with multidisciplinary teams to develop solutions for water management systems Ensure engineering work aligns with client requirements and current standards Support project execution from concept through implementation Collaboration and impact This role involves close collaboration with colleagues from various disciplines. The Senior Mechanical Engineer’s input will help drive the success of both individual projects and broader engineering initiatives within AECOM’s water sector.

Our JourneyAt Partly, we are on a mission to revolutionize the global replacement parts industry, starting with auto parts in a staggering $1.9 trillion market. Founded by former Rocket Lab engineers and supported by esteemed investors from Blackbird, Square Peg, Figma, Notion, and Rocket Lab, we are rapidly expanding our footprint in Europe and Australasia.Our clientele includes parts vendors, cataloguers, and marketplace facilitators. These are dedicated individuals handling millions of SKUs, intricate fitment data, and crucial purchasing processes on a daily basis. Your design challenge will be to distill sophisticated technology into user experiences that are seamless, intuitive, and relatable. We are creating tools that professionals depend on, across a myriad of market environments.This position is not about consumer design. It’s not a marketing site. It’s about tackling complex product challenges where design becomes the differentiator between functional technology and technology that users genuinely appreciate. About This RoleAs a Senior Product Designer, you will take charge of the user experience for a sophisticated product domain. While your Product Manager steers the product strategy and outcomes, you will focus on creating an engaging and effective user experience. You will dive deep into one of our most significant challenges, whether that’s parts cataloguing, search and discovery, buyer workflows, or marketplace interactions, ensuring that users can complete their tasks swiftly and with minimal friction.Specifically, your responsibilities will include:Crafting the navigation and management experience for a parts seller dealing with over 500,000 SKUs across various vehicle fitment hierarchies. This involves more than just designing a table; it requires understanding the workflows of our users and determining the optimal experience model.Designing search and discovery interfaces where incorrect matches can have serious consequences. For instance, a brake pad that doesn’t fit a vehicle is more than a simple misstep; it’s a safety concern. You will need to grasp the significance of confidence and clarity for our users.Bringing a robust perspective on what the user experience ought to be to your Product Manager and engineering lead. While they focus on the product strategy, you will drive the user experience, fostering the best outcomes through collaborative insights.Creating prototypes and high-fidelity designs that are production-ready, paying attention to edge cases, states, and the complexities of real-world data as real users will encounter them.Navigating tough trade-offs among speed, quality, and technical feasibility. You will need to be well-versed in the codebase and data model to understand what is feasible and advocate for the best solutions.

Join Canva as a Senior Software Engineer focusing on Product & Features, where you will play a crucial role in enhancing our platform using Java. This is an opportunity to work in a dynamic, innovative environment with a global team of talented engineers. You will be responsible for designing, developing, and implementing features that impact millions of users worldwide.

Roofing Industries, a proud subsidiary of Vulcan Steel, is New Zealand's leading manufacturer of high-quality metal roofing and cladding solutions. With 15 strategically located branches across the country, we offer dependable supply and personalized service to our valued customers. About the RoleWe invite you to be part of our dynamic team as an Office Administration Assistant, where your role will encompass a diverse range of responsibilities, including customer service, order processing, and essential warehouse support. You will engage with customers directly at the counter, assist with inventory management and administrative tasks, and be prepared for physical activities within a bustling warehouse environment. The position is full-time, Monday to Friday, from 7am to 5pm, totaling 40 to 45 hours weekly.Your Responsibilities:Efficiently process customer orders with precision and care.Address customer inquiries via phone, email, and in-person interactions.Provide support to front counter and showroom clients.Assist in receiving goods and accurately labeling products.Monitor inventory levels and maintain organized workspaces.Facilitate delivery, collection, and general customer queries.Keep comprehensive records and perform a variety of administrative tasks.Qualifications:Prior experience in manufacturing, building supplies, trades, or warehousing is preferred.Experience in administrative roles or customer service is highly regarded.Demonstrated accuracy in order processing and data entry.Able to thrive in a fast-paced environment and manage multiple priorities.Physically fit to lift and handle products as necessary.Strong organizational skills and meticulous attention to detail.Dependable, punctual, and capable of collaborating within a team.Benefits:An excellent opportunity for career advancement.Permanent position with guaranteed full-time hours.Comprehensive on-the-job training and professional development.Chance to represent a trusted New Zealand brand.If you are hands-on, dependable, and ready to contribute, we encourage you to apply today!Applicants must currently reside in New Zealand or possess a valid work visa.We prioritize health and safety in our organization. As part of our hiring process, a pre-employment medical and drug screening will be conducted for the successful candidate.

Are you ready to steer the ship in a bustling Service Desk environment? At First Focus, we are on the lookout for an exceptional Service Desk Manager who excels at transforming chaos into order, leading a team of talented technical professionals, and ensuring that our support operations function seamlessly. Think of it as air traffic control for support tickets—where your leadership will ensure that everything stays on course, and yes, a well-timed dad joke is always welcome!In this role, you'll manage pods of up to 15 support professionals and technicians, ensuring client satisfaction, team morale, and high service standards. We are seeking someone who truly understands the needs of the customer and can interpret the nuances beyond just the ticket details.If you are passionate about building strong teams, preemptively solving issues, and fostering the growth of talented individuals, you might just be the perfect fit for us!About First FocusFirst Focus stands tall as Australia’s premier mid-market Managed Service Provider. Recognized as the #1 MSP in Australia for 9 consecutive years on CloudTango, we are expanding rapidly and currently employ nearly 400 staff across Australia, New Zealand, and the Philippines. We specialize in providing mid-sized organizations with enterprise-level capabilities, all while avoiding the bureaucracy and complex ticket escalation processes typical of larger firms.Our culture is designed to be a place where great people love to work. We focus on being informed, aligned, supported, and rewarded for exceptional contributions. Our values, such as Be the Solution, Win Together, and Never Stop Growing, are central to our operations. You can explore more about our culture here.Why This Role is VitalA great Service Desk Manager does more than monitor performance metrics; you will cultivate a trustworthy team, create an enjoyable environment for support technicians, and establish a reliable resource for the entire business during peak times. This includes:Fostering an environment where support professionals can perform at their best.Encouraging technicians to view challenges from the customer’s perspective.Coaching and mentoring team members who are eager to grow.Providing support to those who may need it to enhance their skills.

Role overview Deloitte New Zealand is hiring an Intermediate or Senior Consultant to join the Business Advisory team in Christchurch. The role centers on helping clients tackle business challenges by offering practical advice and tailored solutions. What you will do Meet with clients to understand their business needs and objectives Provide clear, actionable insights to guide clients through complex situations Develop and present recommendations that support client decisions Work closely with colleagues to create solutions that reflect each client’s unique circumstances Team environment The Business Advisory team values collaboration and a hands-on approach to problem-solving. Team members work with a wide range of organizations from different industries, helping them adapt to change and improve how they operate.

About the Role Datacom Group Limited is hiring a Senior Quality Assurance Automation Engineer on a contract basis in Christchurch, Canterbury Region, New Zealand. This role starts immediately and focuses on supporting software development with strong automation testing expertise. What You Will Do Design and implement automated test solutions for new and existing software products Collaborate with developers and other team members to ensure high-quality releases Work within a busy project environment, contributing to the delivery of technical solutions Identify, document, and track defects and issues throughout the development lifecycle Who We’re Looking For Significant experience in quality assurance automation engineering Strong background in designing and executing automated test cases Comfortable working in a collaborative, delivery-focused setting Ready to start immediately and contribute from day one