German-Speaking Customer Support Manager

At TrustYou, we are revolutionizing the hospitality industry with our cutting-edge AI-driven platform that enhances guest experiences and empowers businesses to succeed. Our diverse team of over 120 professionals operates remotely from around the world, committed to fostering growth through outstanding customer service.We believe in a culture of continuous i…

At TrustYou, we are at the forefront of transforming guest experiences in the hospitality industry through our cutting-edge AI-driven platform. With a diverse team of over 120 remote professionals from various cultures, we are committed to empowering businesses to achieve remarkable customer satisfaction and growth.Our work culture is dynamic and continuously evolving, shaped by the contributions of every team member. We prioritize an open feedback environment that fosters continuous improvement and excellence in customer service.Our innovative products are designed to enhance guest satisfaction, boost customer lifetime value, and minimize unnecessary costs for our clients.Customer Experience Platform (CXP): Leverage AI-powered insights to deliver outstanding guest experiences by improving service quality based on online surveys and reviews, utilizing AI to respond to feedback, and effectively marketing your business's reputation.Customer Data Platform (CDP): Manage customer data effectively with AI tools to drive direct bookings, merge and master data, manage consent, and create personalized marketing journeys that enhance customer lifetime value.AI Agents: Our intelligent agents are available 24/7, providing personalized recommendations, answering inquiries, and optimizing direct booking conversions to enhance productivity and reduce operational costs.Discover more about TrustYou at www.trustyou.comIf you are passionate about enhancing customer happiness and believe in making a positive impact, we invite you to join us in our mission to innovate and excel in the hospitality sector.

TrustYou is at the forefront of the hospitality industry, leveraging artificial intelligence to enhance guest experiences and empower businesses for success. Our diverse team of over 120 professionals collaborates remotely from various locations worldwide, united in our goal to help companies achieve customer excellence. At TrustYou, we foster a dynamic culture that evolves with the contributions of our team members. We value open communication, continuous feedback, and a commitment to improvement and excellence in customer service. Each individual’s unique perspective plays a vital role in our collective achievements, creating a collaborative atmosphere where we explore, learn, and enhance our services together. Our innovative products empower clients to elevate guest satisfaction, increase customer loyalty, and reduce operational costs: Customer Experience Platform (CXP): Harness AI-driven insights to create outstanding guest experiences. Enhance service quality based on comprehensive feedback and online reviews, and effectively manage your brand reputation. Customer Data Platform (CDP): Optimize customer data management with AI tools for improved direct bookings. Integrate and manage customer data while crafting personalized marketing journeys that drive higher lifetime value. AI Agents: Intelligent, round-the-clock support agents that enhance productivity and minimize operational costs. They provide immediate, tailored recommendations, answer queries, and boost conversion rates for direct bookings. Discover more about TrustYou at www.trustyou.com If you are passionate about customer satisfaction and eager to make a meaningful impact, we invite you to join our mission to transform the hospitality sector through innovation and excellence. Position: Customer Support Manager (French Speaking) Location: Cluj (Remote) As a Customer Support Manager (FR/EN), you will serve as a critical partner for our French-speaking markets and global Key Accounts. Your role transcends ticket resolution; you tackle business challenges head-on. Acting as a bridge between our advanced AI platform and the daily operations of major hotel groups, you will craft precise technical communications and conduct tailored training sessions for Key Account headquarters, ensuring our clients achieve exceptional standards.

At SolidStake, we believe that powerful ideas deserve bold storytelling. As a dynamic venture studio, we operate at the nexus of marketing, digital entertainment, and operational excellence, specializing in launching and scaling brands that captivate audiences and redefine online experiences.We are not merely strategists; we are creatives, brand builders, and growth architects. Our team crafts innovative campaigns and leverages data-driven insights to create narratives that resonate and convert. Whether it's breathing life into a new venture or accelerating an existing one, we act swiftly, think expansively, and execute with intention.At SolidStake, we cultivate a collaborative culture that fuels creativity. We celebrate diverse talents and fresh perspectives, empowering every team member to take ownership, enhance their skills, and make a significant impact. Join us in shaping the brands—and the stories—of tomorrow.Position Overview:The Sales Agent will play a crucial role in generating high-quality revenue from low to mid-tier players through proactive outbound engagement. This position emphasizes successful deposit conversion, minimizing declines, and ensuring revenue sustainability. We seek a disciplined, performance-driven sales professional.Key Responsibilities:Player Conversion and Revenue Growth:Engage with designated Core player segments through outbound calls and direct communication.Transform engagement into successful deposits and encourage increased deposit frequency.Reactivate dormant players within approved promotional frameworks.Identify and escalate players with VIP potential.Deposit Conversion and Decline Management:Monitor deposit attempts and guide players towards successful payment methods.Collaborate with Payments to address systemic decline issues as they arise.

ComplyAdvantage is seeking a Technical Support Manager based in Cluj-Napoca, Romania. This position leads the Level 1 support team and plays a key role in delivering 24/7 technical support to a diverse, global client base. The role combines hands-on team management with a focus on operational quality and customer satisfaction. Role overview This is a leadership position responsible for guiding L1 support analysts working across multiple shifts to ensure continuous coverage. The manager stays actively involved in daily operations, team development, and initiatives to improve service quality. The team has recently transitioned from Zendesk to Pylon, so adapting to new support platforms and refining processes is part of the work. What you will do Direct, coach, and mentor support analysts to maintain consistent performance across all shifts. Set clear expectations, run regular one-on-ones, and support both work quality and personal growth. Address performance issues promptly, provide constructive feedback, and help team members achieve improvement goals. Analyze support data to spot trends, diagnose issues, and drive accountability within the team. Translate support insights into business terms such as CSAT, churn risk, and ARR exposure to influence Product and Engineering priorities. Advocate for customer success by focusing on real problem-solving and root cause solutions in product discussions. Requirements Proactive performance management: Experience leading and mentoring support teams, handling challenging conversations early, and supporting individual growth. Data-driven mindset: Comfortable using data to identify trends, drive improvements, and communicate business impact. Interest in AI tools that improve efficiency is valued. Customer focus: Committed to resolving real customer issues and representing their needs in ongoing product improvements. Adaptability with new systems and a drive to optimize support processes.

SolidStake, a venture studio based in Cluj-Napoca, Romania, operates at the intersection of marketing, digital entertainment, and operations. The team specializes in launching and growing brands that connect with audiences and shape digital experiences. The company values creativity, collaboration, and initiative. Team members are encouraged to take ownership, develop their skills, and contribute to projects that matter. SolidStake welcomes people from diverse backgrounds and appreciates fresh perspectives. Role overview The Sales Agent with German expertise focuses on generating revenue from low- and mid-tier players. This role centers on proactive outbound engagement, turning contacts into successful deposits, and supporting ongoing revenue growth. It suits professionals who are disciplined, results-driven, and comfortable working toward targets. Main responsibilities Player conversion and revenue growth: Engage assigned player segments through outbound calls and direct outreach. Convert these interactions into deposits and encourage more frequent deposits. Re-engage inactive players using approved promotional offers. Identify and refer players who may qualify for VIP status. Deposit conversion and rejection management: Track and monitor deposit attempts. Assist players in selecting suitable payment methods. Collaborate with the payments team to address systemic deposit rejection issues.

SolidStake, based in Cluj-Napoca, Romania, builds and grows brands in marketing and digital entertainment. The company blends creative campaigns with a focus on measurable results, using both storytelling and analytical skills to engage online audiences. Work at SolidStake means joining a team that values quick action and broad perspectives. Whether launching a new venture or expanding an established brand, the group aims for purposeful execution in every project. Role overview The Customer Engagement Specialist (English Speaking) will support SolidStake's efforts to connect with audiences and enhance brand experiences. This position centers on clear communication and active involvement in building customer relationships for digital brands. What you will do Engage with customers and audiences in English to support brand growth Help shape online experiences through direct communication and feedback Work with teams to deliver creative and data-informed campaigns What SolidStake values Collaboration and creativity in daily work Initiative and a willingness to share new ideas Openness to learning and skill development

At SolidStake, we are passionate about transforming powerful ideas into captivating narratives. As a dynamic venture studio situated at the crossroads of marketing, digital entertainment, and operational excellence, we excel in launching and nurturing brands that engage audiences and revolutionize online experiences.We are more than just strategists; we are innovators, brand architects, and growth facilitators. Our teams combine creativity with analytical insight to develop groundbreaking campaigns and drive performance that resonates with our audience. Whether we are breathing life into a new venture or propelling an existing one forward, our approach is swift, ambitious, and purpose-driven.At SolidStake, we cultivate a collaborative atmosphere that inspires creativity. We celebrate diverse talents and fresh ideas, empowering every team member to take charge, refine their skills, and make a meaningful impact. Join us in shaping the brands and narratives of the future.

Bosch Group in Cluj, Jucu is seeking a working student to assist with logistics and reporting support. This position offers practical exposure to daily logistics operations and reporting tasks within an established team. Role overview This student role centers on supporting logistics processes and contributing to the preparation and maintenance of reports. The position is designed for those who want to connect academic learning with real operational work. Collaboration Working alongside experienced professionals, the student will observe and participate in core activities that keep logistics running smoothly. Teamwork and communication are part of the daily routine. Who this is for Current students interested in logistics and reporting Those eager to apply classroom knowledge in a business environment Individuals looking to learn from experienced colleagues

Join Bosch Group as a Laboratory Support Intern, where you will gain hands-on experience in a dynamic lab environment. This full-time position is perfect for students looking to apply their theoretical knowledge in practical scenarios. You will be assisting with various laboratory tasks, including conducting experiments, preparing samples, and maintaining lab equipment.

About Us:ComplyAdvantage stands at the forefront of the financial sector, providing unparalleled AI-driven solutions for detecting financial crime risks. Our commitment is to eradicate threats such as money laundering, terrorist financing, and corruption.With a trusted global database that supports over 1,000 businesses, we deliver real-time insights that reveal thousands of risk events daily, drawing from a vast array of both structured and unstructured data sources.The OpportunityWe are seeking a dynamic Partnerships Account Manager to oversee and expand our Scaled Partner portfolio. This position is tailored for an energetic, commercially savvy individual capable of managing a substantial volume of 'wholesale' and 'embedded' partnerships.As the main liaison for a diverse group of partners integrating our data into their platforms, your mission will be to ensure their ongoing success, facilitate contract renewals, and uncover avenues for increased usage and new product adoption. This pivotal role blends account management, sales strategy, and operational excellence.Your ResponsibilitiesManage a Scaled Portfolio: Maintain commercial relationships with a substantial base of wholesale and platform partners, focusing on retention and revenue expansion.Identify Growth Opportunities: Actively recognize upsell and cross-sell signals within your partner network, ensuring they are maximizing our product offerings.Optimize Renewal Processes: Efficiently handle high-volume renewals, ensuring all partners are attended to and that commercial terms are mutually beneficial.Partner Development: Serve as a 'Partner Coach,' equipping your partners with the resources and documentation necessary to effectively resell or integrate ComplyAdvantage into their customer networks.Sales Forecasting: Keep a precise and current forecast of renewals and expansion opportunities in Salesforce, prioritizing high-impact deals.Feedback Integration: Represent the 'voice of the partner' to our Product and Operations teams, highlighting common challenges and feature requests across your portfolio.Enhance Program Communication: Assist in refining communication strategies to efficiently engage multiple partners.

At SolidStake, we are passionate about transforming powerful ideas into captivating narratives. Operating as a dynamic venture studio, we sit at the crossroads of marketing, digital entertainment, and operations, specializing in the launch and growth of brands that engage audiences and redefine their online experiences.Our team comprises not only strategists but also creatives, brand builders, and growth architects. We excel in developing innovative campaigns and leveraging data-driven insights to construct narratives that resonate with audiences and drive conversions. Whether we are bringing a new venture to fruition or enhancing an existing one, we prioritize speed, ambition, and purposeful execution.SolidStake promotes a collaborative culture where creativity flourishes. We celebrate diverse talent and fresh perspectives, allowing every team member to take ownership, refine their skills, and make a meaningful impact. Join us to help shape the brands and stories of the future.Position Overview:We are seeking a seasoned Product Manager with a fervor for the iGaming sector to spearhead the development and optimization of our gaming offerings. The ideal candidate will oversee the entire product lifecycle—from conception and design through development, launch, and ongoing enhancements. You will play a pivotal role in delivering engaging and innovative gaming experiences, enhancing product performance, and driving business growth in a fiercely competitive landscape.*Candidates from outside Cluj are encouraged to apply, and we provide a relocation package to assist with the transition and integration.Key Responsibilities:Articulate the product vision, strategy, and roadmap for our brands, aligning with corporate objectives and market needs.Conduct thorough market analysis, competitive research, and gather customer feedback to identify trends, opportunities, and user requirements.Collaborate effectively with cross-functional teams (design, development, analytics, marketing, and operations) to conceptualize, develop, and launch new features, products, and enhancements.Lead product development initiatives utilizing Agile methodologies, defining product specifications, prioritizing features, and ensuring timely delivery of product releases.Monitor and assess product performance through KPIs, user engagement metrics, and revenue indicators. Propose and implement data-driven enhancements to optimize the product and stimulate growth.Act as a liaison between business, technical, and operational teams, ensuring effective communication and alignment of objectives across departments.Ensure compliance with industry regulations and standards across all products.

Join our dynamic team as a Project Manager, where you will play a pivotal role in overseeing projects from inception to completion. You will collaborate with cross-functional teams to ensure project goals are met on time and within budget. Your leadership and communication skills will be essential in driving project success and fostering a collaborative environment.

At DevHub, we combine innovation with enthusiasm to spearhead advancements in technology. As a leading force in the industry, our commitment lies in transforming the digital realm through our state-of-the-art platform. Our goal is to craft immersive, engaging, and seamless experiences that captivate and entertain users globally.We recognize that our people are our most valuable asset! We nurture a dynamic and inclusive workplace where creativity and collaboration flourish. Our talented professionals are dedicated to redefining technology and delivering exceptional products that establish new benchmarks in the sector.At DevHub, we are more than just a company; we are a community that values diverse perspectives and talents. We are committed to fostering a supportive environment where every individual can thrive and achieve their potential. Join us in being part of a forward-thinking team that is shaping the future of technology.Position Overview:We are seeking a skilled Senior Product Manager who is passionate about leading the development and enhancement of our gaming products. The successful candidate will oversee the entire product lifecycle, from conception and design to development, launching, and ongoing refinement. You will play a vital role in delivering engaging and innovative gaming experiences, enhancing product performance, and driving business growth in a competitive landscape.Key Responsibilities:Establish the product vision, strategy, and roadmap for our brands, ensuring alignment with company objectives and market needs.Perform market analysis, competitive research, and gather customer feedback to identify trends, opportunities, and user requirements.Collaborate closely with cross-functional teams (design, development, analytics, marketing, and operations) to conceptualize, develop, and launch new features, products, and enhancements.Lead product development processes using Agile methodologies, defining product requirements, prioritizing features, and ensuring timely product release delivery.Monitor and analyze product performance through KPIs, user engagement data, and revenue metrics, proposing and implementing data-driven enhancements to optimize the product and stimulate growth.Serve as the liaison between business, technical, and operational teams, ensuring effective communication and alignment of objectives across departments.Ensure compliance with industry regulations and requirements across various markets.

Primark is looking for an HR Business Partner / HR Manager in Florești, Cluj. This position plays a key role in supporting team growth and guiding HR projects that shape how people work together. Main responsibilities Support team development and strengthen workplace culture Lead HR initiatives that encourage employee engagement Work closely with teams to address HR needs and foster growth What this role focuses on This role centers on building an environment where employees can thrive. Expect to collaborate with colleagues, contribute to HR strategies, and help drive positive change across the organization.

The Marketing Operations Specialist at ComplyAdvantage plays a key role in supporting the company’s marketing go-to-market efforts. Based in Cluj-Napoca, this position works closely with the Marketing Operations Manager to design, implement, and maintain marketing systems that keep campaigns running smoothly. Role Overview This specialist manages the daily Martech stack, oversees data integration between marketing platforms and Salesforce, builds workflows for campaigns, and creates dashboards that help leadership make informed decisions. The role suits someone who enjoys technical problem-solving, system integration, and maintaining a clean CRM environment. What You Will Be Doing HubSpot & SFDC Sync: Oversee daily integration between HubSpot and Salesforce, monitor for sync errors, map new fields, and maintain data integrity across both systems. Tech Stack Maintenance: Support the administration of tools such as Qualified, LeanData, and Demandbase, including user provisioning and ensuring each tool functions as intended. Campaign Operations: Act as the primary technical resource for campaign execution, handling backend processes and automation to track engagement and route leads efficiently. Requirements Technical expertise in system integration and CRM management. Experience with marketing platforms, especially HubSpot and Salesforce. Comfort working with data, building dashboards, and supporting campaign automation.

Ebury empowers ambitious businesses to achieve global growth, and we extend that philosophy to our team members. We champion innovation, collaboration, and problem-solving, cultivating an inclusive environment where everyone feels valued, supported, and motivated to excel.If you're a proactive collaborator eager to revolutionize global business operations, we invite you to connect with us. Discover how Ebury can fast-track your career and enable you to shape the future.FX Sales Team LeadEbury Cluj Office*Exceptional earnings potential* - Join us in our exciting expansion in Cluj!As a pivotal member of our Front Office team, the FX Sales Team Lead is tasked with guiding a sales team, setting sales objectives, and executing sales strategies. This role is crucial in fostering a positive, encouraging, and high-performance culture at Ebury, enhancing sales outcomes through effective training, coaching, and team development.This is an excellent opportunity to become part of Ebury at a transformative stage in our growth, contribute significantly to our success, and be recognized for your achievements.Key Responsibilities of the FX Sales Team LeadLead a sales team in prospect development, serving as a role model while coaching and mentoring team members to help them advance in their careers.Engage in pitching and closing deals with potential clients through phone calls and face-to-face meetings.Oversee customer relationships for new clients to ensure seamless onboarding and initial transactions.Provide precise sales volume forecasts.Implement regional sales programs, collaborating with your team and fellow Heads of Desk on action and training plans.Ensure compliance with company-wide sales methodologies and administrative processes.Participate in the recruitment, onboarding, and training processes for new team members.

Bosch Group is seeking a Working Student in Digital Quality Transformation to join the team in Cluj, Jucu. This position is designed for students who want to build practical skills in digitalization while contributing to quality-focused projects at an established global company. Role overview The role centers on supporting digital initiatives within the Quality department. You will assist with data analysis and help implement quality assurance processes, gaining hands-on experience in a real-world setting. What you will do Support digital transformation projects in the Quality department Contribute to data analysis tasks Assist with the implementation of quality assurance processes Professional development This working student position offers a chance to develop skills in digitalization and quality management. The experience aims to support your growth and prepare you for future roles in technology and quality assurance.

Ebury empowers ambitious enterprises to realize their global ambitions, and we apply the same dynamic approach to our people. We promote innovation, collaboration, and problem-solving, cultivating an inclusive environment where everyone feels valued, supported, and poised for success.If you are a collaborative individual eager to revolutionize global business operations, we invite you to reach out to discuss how Ebury can fast-track your career and enable you to shape the future.FX Sales Team LeadEbury Cluj Office*Exceptional on-target earnings potential* - Join us in our exciting new office expansion in Cluj!As a Senior Member of our Front Office team, the FX Sales Team Lead is responsible for guiding a sales team, setting sales objectives, and executing sales programs. You will play a key role in fostering a positive, supportive, and motivating culture at Ebury, while enhancing sales performance through training, coaching, and developing your team.This role offers a fantastic opportunity to join Ebury during a pivotal period of growth, contribute meaningfully to our evolution and company culture, and be rewarded for your achievements.Your Responsibilities as an FX Sales Team Lead:Lead a sales team in prospect development, serving as a role model while coaching and mentoring your team to advance their careers.Engage in pitching and closing deals with potential clients via phone and face-to-face meetings.Manage customer relationships for new clients to ensure seamless onboarding and initial trades.Provide accurate sales volume forecasts.Implement regional sales initiatives, training plans, and sales actions collaboratively with fellow Heads of Desk.Ensure compliance with company-wide sales methodologies and administrative processes.Participate in the recruitment, onboarding, and training of new team members.