About the job
IonQ is seeking a Senior Director of Executive Engagement & Customer Experience to strengthen client relationships and improve every stage of the customer journey. Based in College Park, Maryland, this leader will oversee a team dedicated to building executive-level connections and ensuring customers have a positive experience with IonQ's quantum computing solutions.
Role overview
This position focuses on shaping engagement strategies that support both customer satisfaction and the company’s broader mission. The Senior Director will develop and implement approaches that reflect IonQ’s commitment to accessible quantum computing, working closely with clients and internal teams alike.
Key responsibilities
- Lead a team responsible for executive relationship management and customer engagement.
- Design and execute strategies to improve customer satisfaction and foster long-term partnerships.
- Tailor experiences to meet the needs of diverse clients using IonQ's quantum computing offerings.
Impact
Success in this role will directly support IonQ’s goal of making quantum computing more accessible, while building sustainable relationships with clients and stakeholders.
