Business Operations Specialist

Join our dynamic team as a Business Operations Specialist where you will play a crucial role in enhancing the operational efficiency and effectiveness of our business processes. You will collaborate with various departments to identify areas for improvement, implement solutions, and ensure smooth operations.

Dijital Team Pty Ltd is hiring a Support & Operations Specialist in Colombo. This role centers on strengthening service desk operations for an Australian Managed Services Provider known for IT support and cloud solutions. Role overview This hands-on technical support position focuses on optimizing how tickets are managed, making sure onboarding processes are ready and consistent, and improving the way support, sales, and accounts teams work together. The aim is to increase operational efficiency, reduce the number of escalations, and remove workflow bottlenecks across the organization. Key responsibilities Enhance ticket management systems and processes Ensure onboarding is smooth and standardized Promote collaboration among support, sales, and accounts teams Identify and address workflow issues to improve efficiency Client background The client is a Managed Services Provider based in Australia, recognized for dependable IT support and cloud services for a wide range of clients.

Provide daily support for the commercial organization to ensure operational efficiency.Ensure the timely and precise processing of subscription and project revenues.Maintain and accurately process customer ledger records.Oversee credit control and promptly address customer inquiries.Conduct ledger reconciliation for subscription revenues.Assist in preparing reports for financial audits.Continuously evaluate and maintain Accounts Receivable KPIs.Collaborate with Project Operations and Sales teams for seamless communication.Act as the liaison between the commercial organization and financial reporting, serving as the primary point of contact.Provide comprehensive administrative support to the global finance team and shared service center.

Join IFS, a pioneering force in the field of AI and legal operations, as an AI & Legal Operations Specialist. In this dynamic role based in Colombo, you will be at the forefront of integrating advanced AI technologies into legal processes, enhancing operational efficiency and accuracy.As a crucial member of our team, you will collaborate with legal experts and tech professionals to develop innovative solutions that streamline workflows and improve decision-making within legal frameworks. Your expertise will contribute significantly to our mission of transforming the legal industry through technology.

Join our dynamic team at WNS Global Services as a Senior Associate - Operations. In this pivotal role, you will be responsible for optimizing operational processes, ensuring efficiency, and driving excellence in service delivery. Collaborate with cross-functional teams to implement best practices and innovative solutions that enhance our operational capabilities.

Join our dynamic team at WNS Global Services as an Assistant Manager - Operations. In this pivotal role, you will oversee daily operational activities, ensuring efficiency and excellence in service delivery. You will lead a dedicated team, implement strategic initiatives, and contribute to the continuous improvement of our operational processes.

Join our dynamic team at WNS Global Services as a Lead Associate in Operations! In this pivotal role, you will oversee operational processes, implement strategies to enhance efficiency, and contribute to our commitment to excellence.

Join WNS Global Services as a Senior Associate in our Operations team. In this pivotal role, you will be responsible for optimizing processes, enhancing operational efficiency, and providing strategic insights to drive business success. Your expertise will contribute to the seamless execution of our operations, ensuring we deliver exceptional value to our clients.

Join our dynamic team as an Operations Associate at WNS Global Services. In this role, you will be responsible for supporting our operations team, ensuring efficient workflow and contributing to the overall success of our projects. Your keen attention to detail and proactive approach will be essential in driving our operational goals.

The DBVA platform is pivotal to the Business Value Assurance function at IFS and within the partner ecosystem, utilized daily by over 100 team members. As an Application Support Specialist, you will ensure seamless daily operations and encourage the platform's adoption. Acting as a vital link between users and the technical team, your role encompasses supporting reporting, documentation, training, and communication to enhance business value. You will join a dynamic, high-impact team where self-motivation, curiosity, and a desire to learn are key.In addition to user support, report maintenance, and adoption facilitation, this position offers avenues for growth in analytics, change enablement, and AI-assisted support, influencing how the platform develops and adds value over time.Key Responsibilities:Deliver first-line support to business users, offering troubleshooting, access assistance, and guidanceMaintain and update platform-related reportsCreate and update user documentation, FAQs, and training resourcesConduct training sessions and communicate updates or new featuresGather user feedback and relay it to technical teamsCollaborate with engineers on minor fixes, monitoring, and resolving incidentsPromote user adoption and advocate for platform usability

We are on the lookout for a seasoned, results-oriented leader to spearhead the establishment of a new business unit within our organization. This position is perfect for an individual with a demonstrable history of developing scalable operations, generating revenue, and fostering operational excellence. You will hold complete accountability for the unit, encompassing strategy formulation, process implementation, team development, and market expansion, while aligning with UK business hours (typically 9:00 AM – 5:00 PM GMT/BST) to engage effectively with clients and stakeholders.Key Responsibilities:1. Business Unit Strategy and SetupConstruct and launch a new business unit designed to operate as a self-sustaining revenue generator.Articulate the unit’s vision, objectives, and long-term strategy in harmony with organizational goals.Discover and execute revenue opportunities in the UK market.2. Operational ExcellenceDevise comprehensive standard operating procedures (SOPs) to ensure consistent and efficient operations.Design workflows and operational systems to optimize productivity and accountability.Establish and maintain a robust project tracker to oversee progress, outcomes, and timelines.3. Team Leadership and ManagementRecruit, hire, and onboard a high-performing team with clearly defined roles and responsibilities.Set clear targets, KPIs, and OKRs for the team and conduct regular performance monitoring.Provide mentorship, guidance, and performance evaluations to nurture a results-driven culture.4. Client and Market EngagementDevelop and deliver strategic reports, presentations, and pitches to stakeholders and clients.Effectively market and position the unit’s services within the UK market to secure new clients and revenue streams.Identify opportunities for growth, process enhancements, and service improvements.5. Accountability and PerformanceOversee the performance, results, and profitability of the business unit.Ensure consistent achievement of targets and KPIs.Take full responsibility for decision-making, problem-solving, and operational outcomes.Requirements:Proven track record in building, scaling, and managing business units or operations.Demonstrated capability to drive revenue growth and enhance operational efficiency.Strong leadership and team-building skills with experience in managing high-performing teams.Expertise in developing SOPs, workflows, trackers, and reporting frameworks.Exceptional strategic thinking, planning, and execution abilities.Confidence in pitching services to clients and stakeholders, accompanied by strong business development skills.Highly results-oriented, accountable, and capable of taking ownership of a business unit.Availability to operate during UK business hours (9:00 AM – 5:00 PM GMT/BST).

Join Gapstars as a Lead Accounts Payable SpecialistAt Gapstars, we pride ourselves on being a premier software development services provider based in the Netherlands, with dynamic remote teams in Sri Lanka and Portugal. Our team of over 300 innovative tech professionals is committed to delivering scalable software solutions that drive performance and define the future of technology. We partner with ambitious tech companies eager to make their mark in the industry.Role OverviewThis position transcends traditional purchase ledger management; it focuses on rethinking transactional finance operations throughout the procure-to-pay cycle. As the Lead Accounts Payable Specialist, you will spearhead the transformation of Purchase Ledger operations, evolving back-office functions into strategic, customer-centric services that enhance business insights and operational excellence.Your main objectives will include documenting, analyzing, and continuously improving all purchase ledger processes, emphasizing automation, enhancing internal customer satisfaction, and ensuring data integrity. This role demands a strategic mindset combined with a hands-on approach to operational intricacies, as you will build and lead a high-performing team to consolidate purchase ledger operations across multiple group entities into cohesive, efficient processes.

Role Overview IFS is hiring a Senior Business Analyst for the IT Delivery team in Colombo. This role focuses on understanding business needs, bridging communication between stakeholders, and supporting the implementation of IT solutions that help the business grow.

Join our dynamic team as an Operations Associate at WNS Global Services, located in beautiful Colombo. In this role, you will play a crucial part in supporting our operations team by ensuring efficient and effective processes. This position offers an excellent opportunity for growth and development in a fast-paced environment.

Join our dynamic team as a Senior Operations Associate at WNS Global Services, where you will play a pivotal role in streamlining our operational processes and enhancing efficiency across various projects. You will be responsible for leading initiatives that drive operational excellence and foster a culture of continuous improvement.

Join WNS Global Services as a Senior Operations Associate and play a key role in optimizing our operational processes. We are looking for a dedicated professional who can enhance productivity and efficiency while ensuring top-notch service delivery. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact our success.

Homey is on the lookout for a highly skilled and detail-oriented Senior Business Analyst to become a pivotal member of our dynamic team. The ideal candidate will possess extensive experience in requirement gathering, preparing Functional Requirement Documents (FRDs), process mapping, and creating wireframes. You will work closely with stakeholders and delivery teams to translate business needs into innovative and effective digital solutions.Key Responsibilities:Collaborate closely with stakeholders to grasp business objectives, challenges, and requirements.Gather, analyze, and document business and functional requirements with precision.Develop comprehensive Functional Requirement Documents (FRD), user stories, workflows, use cases, and process maps.Design wireframes and partner with UI/UX and development teams to define the solution.Convert business needs into organized documentation for design, development, and QA teams.Facilitate workshops, requirement discussions, and solution walkthroughs for clients and internal teams.Identify process gaps, risks, and areas for enhancement.Support the project lifecycle from requirement gathering through to UAT and delivery.Ensure the final solution meets business expectations and the agreed-upon requirements.Requirements:Demonstrated experience as a Business Analyst or Senior Business Analyst.Strong background in requirement gathering, FRD preparation, and wireframing.Solid understanding of business processes, system analysis, and solution design.Experience collaborating with software development teams and within digital product environments.Proficiency in creating clear and structured documentation for both business and technical teams.Familiarity with tools such as Jira, Confluence, Figma, Lucidchart, ClickUp, or similar platforms.Excellent analytical, communication, and stakeholder management skills.Proven ability to manage multiple projects and work independently.What We’re Looking For:A structured thinker capable of transforming ideas into clear requirements.A professional who can bridge the gap between business, design, and development teams.Someone who brings clarity, efficiency, and strong documentation practices to project delivery.Benefits:Competitive Salary: Commensurate with experience. Paid in GBP with a UK contract.Opportunities for high-level professional development and organizational influence.A supportive work environment focused on work-life balance and employee well-being.

The People & Culture Business Partner will collaborate closely with the Customer Success team to offer expert guidance and support to both Dijital Team clients and team members. Leveraging a robust understanding of HR policies, programs, and practices, this role will address a diverse range of HR queries.Assigned to specific client teams, the People & Culture Business Partner will manage daily inquiries, oversee onboarding processes, conduct performance reviews, and facilitate learning and development initiatives for team members.

About Gapstars Gapstars is a software development services firm headquartered in the Netherlands. The company builds remote, agile teams in Sri Lanka and Portugal, working with over 300 tech professionals. Gapstars partners with ambitious tech businesses aiming to expand their market presence by delivering scalable software products. Role Overview: Finance Operations Manager Location: Colombo, Western Province, Sri Lanka The Finance Operations Manager oversees core accounting functions, leads the general ledger team, and ensures strong financial controls across international operations. Key Responsibilities General Ledger Management Lead and supervise international general ledger accountants, providing oversight and review. Manage information flow, conduct variance analysis, and ensure compliance with tax and statutory reporting requirements. Take direct managerial responsibility for the GL accounting team. Month-End Closing & Reporting Prepare and post journals for accruals, prepayments, and other month-end adjustments. Maintain and reconcile general ledger accounts for multiple entities. Assist in preparing consolidated management accounts and statutory reports. Support variance analysis and provide commentary for month-end reviews. Contribute to ongoing improvements in systems and processes to boost efficiency and accuracy. Balance Sheet Oversight Oversee reconciliations of key balance sheet accounts, resolving discrepancies as needed. Manage fixed asset registers and process depreciation entries. Facilitate intercompany reconciliations and settlements across international operations. Compliance & Audit Assistance Ensure all financial entries and documentation comply with accounting standards such as GAAP and IFRS. Prepare audit schedules and support external audit requests. Help maintain internal controls and keep process documentation up to date. Work with third-party tax consultants to ensure compliance with local tax laws.

GAC is hiring a Logistics Operations Assistant in Colombo, Sri Lanka. This role supports daily logistics and operations activities, providing an opportunity to gain hands-on experience in the industry. What you will do Prepare and verify invoices using operational systems. Review documents and approvals to confirm they are complete and accurate. Work with internal teams and international contacts to resolve questions. Keep records up to date and ensure systems show current information. Communicate with customers and suppliers about invoicing issues. Support the operations team with administrative tasks to help daily work run smoothly. Location This position is based in Colombo, Western Province, Sri Lanka.