Senior Level 3 Support Engineer

Join our dynamic team at dijital-team-pty-ltd as a Level 3 Support Engineer. This pivotal role requires an experienced engineer to provide high-level technical support, troubleshoot intricate issues, and maintain optimal performance of IT systems. You will work collaboratively with cross-functional teams to devise innovative solutions. Ideal candidates exhib…

Join our dynamic team as a Service Desk Level 3 Engineer at Dijital Team Pty Ltd, where you will play a pivotal role in delivering top-tier technical support and solutions to our clients. We are looking for a proactive and skilled engineer who thrives in a fast-paced environment and is passionate about providing exceptional customer service.Your responsibilities will include diagnosing complex technical issues, providing advanced support for IT systems, collaborating with other IT teams, and ensuring the highest level of service delivery. You will also have the opportunity to mentor junior engineers and contribute to the continuous improvement of our processes.

Join our dynamic team as a proactive Level 1.5 / Level 2 Support Engineer in a fast-paced managed services environment. In this pivotal role, you will serve as an escalation point from Level 1, expertly resolving complex technical issues related to Microsoft 365, cloud services, server management, networking, and security. We seek candidates who thrive in an SLA-driven support structure, leveraging automation and structured workflows to deliver exceptional service to multiple clients.

Join our dynamic team at dijital-team-pty-ltd as an Application Support Engineer. In this critical role, you will be responsible for providing top-notch support for our applications, ensuring seamless functionality and user satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance application performance. Your expertise will be essential in delivering outstanding service to our clients.

The RoleWe are seeking a talented and experienced Technical Customer Support Engineer with a solid software background who is passionate about addressing intricate challenges for our enterprise clients. As the first line of technical support for Idhammar’s suite of products, you will be responsible for triaging, troubleshooting, and resolving issues across various layers including applications, databases, integrations, networking, and cloud infrastructure.Key ResponsibilitiesManage customer cases from the moment they are received until resolution, utilizing Jira Service Management (or a similar tool) to consistently meet and surpass Service Level Agreements (SLAs).Diagnose and troubleshoot application, integration, and network-related issues across web, mobile, and API services; reproduce defects, identify root causes, and provide solutions or high-quality escalations.Conduct in-depth database investigations with SQL Server/PostgreSQL, analyzing slow queries, locks, deadlocks, and index usage while crafting optimized SQL queries to resolve performance issues.Support and maintain multi-cloud environments (Azure, AWS, IONOS Cloud), reviewing logs and metrics, scaling resources, and managing compute, storage, and networking aspects.Oversee identity and access management (IAM/Entra ID roles & policies), certificates, and secrets.Coordinate patching and maintenance windows effectively.Diagnose and resolve networking and connectivity issues across TCP/IP, DNS, VPN, TLS/SSL, and HTTP/HTTPS, as well as firewall and security group configurations.Resolve connectivity and data integration problems involving ERP, SCADA, IoT, OPC UA, REST/gRPC, and file-based ETL in collaboration with vendors and customer IT teams.Perform proactive health checks, patching, and minor hotfix deployments, while contributing to playbooks and runbooks.Communicate effectively with both technical and non-technical stakeholders, providing updates on incidents and delivering post-incident reports.Create and enhance knowledge base articles, customer guides, and internal troubleshooting documentation.Collaborate with Product and Engineering teams on bug triage, feature feedback, and reliability enhancements.Typical Challenges You Will EncounterAddressing query timeouts and blocking chains; designing and adjusting indexes and query plans.Resolving data ingestion failures (CSV/ETL/API), schema changes, and referential integrity issues.Tackling API authentication/authorization issues (OAuth2/OIDC), including certificate or token expirations.Handling application performance regressions after upgrades; conducting log analysis and implementing rollbacks or mitigations as necessary.Performing network troubleshooting for packet loss, TLS handshake errors, DNS resolution failures, and VPN/firewall misconfigurations.Managing cloud environment alarms (CPU/IO, storage thresholds, scaling, networking) and addressing unexpected cost spikes.

Dijital Team Pty Ltd is looking for a Level 1 Helpdesk Support Technician to join the support team in Colombo. This entry-level role suits someone early in their technical career who enjoys solving problems and helping users with day-to-day issues. Role overview This position focuses on assisting users, troubleshooting technical problems, and building skills in telephony and cloud communications. The work is hands-on and centers around providing responsive support to clients. About the client The client is a technology company based in Australia, specializing in telephony, unified communications, and contact center solutions. Their platforms integrate with major vendors, including Microsoft Teams, Avaya, and Cisco, to deliver reliable communication services. What you will do Respond to user support requests and resolve technical issues Troubleshoot problems related to telephony and cloud communication systems Work with platforms that connect with Microsoft Teams, Avaya, and Cisco

Join our dynamic team at Petvisor as a Product Support Engineer during the US Shift. In this role, you will be the first line of support for our customers, ensuring that they have the best experience with our products. You will troubleshoot issues, provide technical assistance, and collaborate with other teams to resolve challenges swiftly and efficiently.

About the RoleAre you enthusiastic about integration technologies and eager to be a reliable resource for customers? As an Integration Support Engineer specializing in Boomi at Yenlo, you will assist our global clientele with their integration and API needs on the Boomi iPaaS platform. Your blend of technical acumen and customer-oriented approach will ensure seamless operations and effective solutions across various modules.This role is based in our Colombo office, and it is essential to be present 2-3 days a week.About YenloYenlo is a premier provider of integration solutions, focusing on API management, integration technologies, and Identity & Access Management. With a team of over 100 dedicated IT specialists, along with our support staff, we deliver technical expertise and a commitment to innovative, challenging projects.We emphasize hybrid and cloud-based iPaaS technologies, collaborating closely with industry leaders such as WSO2, Boomi, Microsoft Azure, and AWS. Since 2008, we have proudly held the status of a Platinum Partner with WSO2 and have been honored as “Best Partner 2021 and 2022” for our low-code solutions. Our strong partnerships span across Europe and the US.Yenlo’s international presence includes colleagues and offices in the Netherlands (Schiphol-Rijk HQ and Haaren), Germany, Spain, Sri Lanka, the US, and Canada. Our primary language is English, reflecting our diverse workforce and global customer base. We cater to mid-sized companies and large enterprises across various sectors, including finance, government, healthcare, education, retail, and transportation. Notable clients include Boeing, Bugaboo, and Hard Rock Café, among others. With an annual revenue of €32 million, Yenlo remains a pivotal player in advancing digital transformation worldwide.ResponsibilitiesServe as the first and second-line technical support for Boomi-related inquiries and incidents.Analyze, troubleshoot, and resolve issues related to Boomi integrations and processes.Investigate functional and technical errors, coordinating escalations as necessary.Assist customers in restoring services and reducing operational disruptions.Collaborate closely with integration consultants, developers, and managed services teams.Document technical processes and develop user guides.

Join our dynamic and innovative team as a Senior Platform Engineer in Colombo, Sri Lanka. We are seeking a passionate professional who excels in infrastructure, automation, and system performance. In this pivotal role, you will be responsible for testing, developing, supporting, and optimizing our platform, ensuring it adheres to the highest standards of performance, security, and scalability. This is a permanent position based in our Colombo office.

Role Overview ifs1 is seeking a Senior Systems Engineer with strong Golang experience to help design and build software solutions that improve our systems and services. This role works closely with teams across the company to deliver reliable products that support customer needs. What You Will Do Design and implement software using Golang Collaborate with cross-functional teams throughout the development process Optimize system performance and ensure scalability Who We’re Looking For Proactive approach to engineering challenges Strong background in Golang development Focus on quality, performance, and scalable solutions Interest in continuous improvement and innovation Location This position is based in Colombo.

About GapstarsAt Gapstars, we collaborate with some of Europe’s most innovative technology companies, ranging from disruptive startups to rapidly scaling scaleups, assisting them in establishing high-performing remote engineering teams.Headquartered in the Netherlands and with talent hubs in Sri Lanka and Portugal, our team consists of over 275 engineers dedicated to tackling real-world problems using modern technologies. Our engineers work across various domains, including networking, marketplaces, SaaS, and AI, delivering scalable solutions that lead to meaningful outcomes.If you seek a company that embodies technical excellence, fosters a strong culture, and offers ample room for growth, welcome to Gapstars.About the RoleAs a Senior Generative AI Engineer, you will play a pivotal role within the tech and product team, tasked with designing, building, and enhancing AI-driven product experiences. This position is distinct from research or traditional backend roles, focusing instead on the application of AI systems in production settings, particularly emphasizing conversational quality, agent-based architectures, rapid iteration, and user trust. We are moving towards a multi-agent system that facilitates meaningful conversations at scale.You will collaborate closely with Product, Design, Backend Engineers, and Security teams to translate product intent into scalable and reliable AI systems. In addition to delivering high-quality code, you will significantly influence how AI is employed across our platform, especially in delivering authentic user value within a sensitive mental health context.The tech stack includes Azure OpenAI, Azure cloud services, .NET, SQL Server, and the ReactJS frontend framework.

Join our dynamic team at IFS as an IT Support Specialist, where you will be the frontline hero in ensuring seamless technology operations. In this role, you will provide expert technical assistance to our users, troubleshoot hardware and software issues, and facilitate the setup of new IT equipment.Your responsibilities will include responding to IT support requests, maintaining IT inventory, and contributing to the overall improvement of our IT processes. If you have a passion for technology and a commitment to customer service, we invite you to apply and make a difference in our organization.

Join our dynamic team at ifs1 as a Senior Software Engineer where you will be at the forefront of technology development. In this role, you will design, develop, and implement innovative software solutions that meet the needs of our clients. You will collaborate with cross-functional teams to enhance our product offerings and improve overall customer satisfaction. Your expertise will help drive our projects to success, ensuring high quality and efficient delivery.

Role Overview ifs1 is hiring a Senior Site Reliability Engineer in Colombo. This position focuses on keeping systems reliable, scalable, and high-performing. The role involves close collaboration with teams across the company to design, implement, and maintain infrastructure solutions that support business needs. What You Will Do Work with cross-functional teams to build and maintain infrastructure Monitor and improve system reliability and scalability Support performance goals for core systems Location This position is based in Colombo.

Join Petvisor's dynamic engineering team as a Senior Software Engineer. In this pivotal role, you will spearhead the development of innovative integrations and platform products while also ensuring routine maintenance aligns with the strategic direction set by our senior leadership. Your primary focus will be on leveraging your extensive expertise in Python to create scalable software solutions. We seek a passionate engineer who embraces technical diversity rather than confining themselves to a single technology stack. In addition to your Python skills, familiarity with .NET and C# is advantageous as you’ll play a crucial role in our varied ecosystem. Your proficiency with AWS services such as Lambda, Kinesis, SQS, and DynamoDB, alongside a solid understanding of database technologies like PostgreSQL and MSSQL, will empower you to work across the full technology stack effectively. This role lays a strong foundation for your career progression into senior and leadership positions.

About GapstarsAt Gapstars, we collaborate with Europe's most visionary tech enterprises, from innovative startups to rapidly growing scaleups, enabling them to establish high-performing remote engineering teams.With our headquarters in the Netherlands and talent hubs in Sri Lanka and Portugal, we boast a team of over 275 engineers dedicated to tackling real-world problems through cutting-edge technologies. Our teams span various domains, including networking, marketplaces, SaaS, and AI, delivering scalable solutions that lead to impactful results.If you seek a workplace that merges technical excellence with a thriving culture and ample growth opportunities, Gapstars is the perfect fit for you.About the RoleAs a Senior AI Engineer, you will play a pivotal role within our tech and product team, focusing on the design, development, and enhancement of AI-driven product experiences. This position transcends traditional research or pure backend roles, emphasizing applied AI systems in production with a keen focus on conversational quality, agent-based architectures, rapid iteration, and user trust. We are evolving from a multi-prompt architecture to multi-agent systems that facilitate meaningful conversations at scale.Your collaboration with Product, Design, Backend Engineers, and Security will be crucial in translating product intentions into scalable and reliable AI systems. In addition to coding high-quality solutions, you will significantly influence how AI is employed across our platform, especially in sensitive mental health contexts.Our tech stack includes Azure OpenAI, Azure cloud services, .NET, SQL Server, and the ReactJS frontend framework.

The DBVA platform is pivotal to the Business Value Assurance function at IFS and within the partner ecosystem, utilized daily by over 100 team members. As an Application Support Specialist, you will ensure seamless daily operations and encourage the platform's adoption. Acting as a vital link between users and the technical team, your role encompasses supporting reporting, documentation, training, and communication to enhance business value. You will join a dynamic, high-impact team where self-motivation, curiosity, and a desire to learn are key.In addition to user support, report maintenance, and adoption facilitation, this position offers avenues for growth in analytics, change enablement, and AI-assisted support, influencing how the platform develops and adds value over time.Key Responsibilities:Deliver first-line support to business users, offering troubleshooting, access assistance, and guidanceMaintain and update platform-related reportsCreate and update user documentation, FAQs, and training resourcesConduct training sessions and communicate updates or new featuresGather user feedback and relay it to technical teamsCollaborate with engineers on minor fixes, monitoring, and resolving incidentsPromote user adoption and advocate for platform usability

Dijital Team Pty Ltd is hiring a Support & Operations Specialist in Colombo. This role centers on strengthening service desk operations for an Australian Managed Services Provider known for IT support and cloud solutions. Role overview This hands-on technical support position focuses on optimizing how tickets are managed, making sure onboarding processes are ready and consistent, and improving the way support, sales, and accounts teams work together. The aim is to increase operational efficiency, reduce the number of escalations, and remove workflow bottlenecks across the organization. Key responsibilities Enhance ticket management systems and processes Ensure onboarding is smooth and standardized Promote collaboration among support, sales, and accounts teams Identify and address workflow issues to improve efficiency Client background The client is a Managed Services Provider based in Australia, recognized for dependable IT support and cloud services for a wide range of clients.

About GapstarsGapstars is a leading software development services provider based in the Netherlands, dedicated to creating remote, agile teams in Sri Lanka and Portugal that empower innovative tech companies. With over 300 talented TechStars and visionary professionals, we transform scalable software into high-performance products that shape the future. We partner with ambitious tech companies eager to dominate their respective markets.About the RoleWe are seeking a dynamic Senior System/Platform Engineer who will take charge of a complex, 15-year-old Java-based hosting platform operating across approximately 30 interconnected servers. The environment includes legacy Java application components (such as GlassFish) and has limited documentation, presenting a core challenge: to map, document, stabilize, and future-proof the platform from an operational perspective.This role prioritizes operational responsibilities over development tasks. Familiarity with Java is essential primarily for understanding Java runtimes/app servers and troubleshooting Java applications in a production setting.Key ResponsibilitiesManage daily operations, ensuring the stability and performance of a legacy Java platform within a multi-server environment.Identify, map, and document the complete application and server architecture, including dependencies, traffic flows, integrations, and operational runbooks.Serve as the primary technical contact for production-related issues concerning the Java platform and its underlying infrastructure.Analyze and resolve complex incidents, including availability issues, performance degradation, capacity constraints, JVM/app server behaviors, and OS-level problems.Drive operational enhancements in monitoring, alerting, backup/restoration practices, patching strategies, and incident prevention measures.Collaborate with development and operations teams for troubleshooting, root cause analysis, and recommendations.Provide hands-on support for releases, deployments, configuration changes, and environmental maintenance.Utilize hosting/admin tools like Plesk to standardize and optimize server configurations.Identify and propose steps for platform modernization and future-proofing initiatives in a pragmatic manner.

About Speechify Speechify’s mission is to make information accessible through audio. From web articles to cloud documents and books, Speechify helps people learn and absorb content wherever they are, at their desk or on the move. The company leads its category and continues to grow quickly. Role Overview: Senior Software Engineer, Core Experiences The Core Experiences Team builds and maintains the key services and SDKs behind Speechify’s product experience across platforms. This role suits an engineer who enjoys working at the intersection of product and infrastructure, thinks strategically, and cares about building clear APIs and reliable systems that improve how people use Speechify. What You Will Do Work closely with Product Teams to define project scope, streamline processes for faster customer feedback, and weigh integration or UX trade-offs while delivering solutions through Speechify’s cross-platform SDK. Improve existing features to boost performance, such as reducing loading times and enhancing parsing, by designing efficient abstractions and refining algorithms. Build cloud functions, lightweight backend services, and tasks using Kotlin. What We Look For Systems thinking: Ability to design and optimize systems with a focus on simplicity. Speed: Comfortable generating ideas quickly and prioritizing what to ship now versus what needs more time. Focus: Knows when to collaborate and when to work independently within a high-growth, remote team. Collaboration: Skilled at working with designers, marketers, and product managers to inspire, engage, and negotiate. Location This position is based in Colombo, Sri Lanka.