About the job
About impact.com
impact.com is the premier global platform for commerce partnership marketing, revolutionizing how businesses expand by facilitating the discovery, management, and scaling of partnerships throughout the customer experience. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com equips brands to achieve authentic, performance-driven growth through trustworthy relationships. With award-winning solutions including Performance (affiliate), Creator (influencer), and Advocate (customer referral), impact.com brings together all partner types into a cohesive platform. As consumers increasingly trust recommendations from their communities, impact.com ensures that brands are present where it counts. Currently, over 5,000 brands globally , including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics , leverage impact.com to facilitate more than 350,000 partnerships that yield measurable business success.
Your Role at impact.com:
As the Internal Systems Engineer (Applied AI), reporting to the Manager of Customer Operations Systems, you will play a pivotal role in enhancing our Customer Operations teams (Support, Success, Onboarding, Implementation). This hands-on, application-oriented engineering position is crucial to our AI transformation journey. Your responsibilities will encompass three key areas:
- Developing AI-powered tools and agents. You will integrate applied AI into our workflows utilizing contemporary frameworks. Collaborating with business stakeholders, you will elucidate potential applications, assist in defining logic and prompts, and take charge of building and maintaining agentic workflows and tools. Example projects include creating an AI-enhanced quality assurance and training tool for new support agents, designing agentic workflows for our onboarding team, or constructing a FreshDesk integration to propose draft responses to incoming tickets.
- Building and sustaining a shared agent platform. This platform enables AI to scale across our organization. You will be responsible for developing and maintaining templates, approved patterns, and deployment infrastructure that empower Customer Operations personnel to create their own agents without the necessity of grappling with hosting, monitoring, or API connectivity independently.
