About the job
About impact.com:
impact.com is the premier global platform for commerce partnership marketing, revolutionizing how businesses thrive by facilitating the discovery, management, and growth of partnerships throughout the customer journey. We empower brands to achieve reliable, performance-driven growth through authentic relationships with various partners, including affiliates, influencers, content publishers, brand ambassadors, and customer advocates. Our award-winning solutions, Performance (affiliate), Creator (influencer), and Advocate (customer referral), integrate all partner types into a cohesive platform. As consumers increasingly depend on trusted recommendations, impact.com positions brands prominently where it counts. Today, over 5,000 leading brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, utilize our platform to manage over 225,000 partnerships that yield measurable business outcomes.
Your Role at impact.com:
In the capacity of Lead Technical Services Engineer, you will serve as a senior technical expert and mentor, acting as a vital link between clients, Product, and Engineering teams. Your deep understanding of impact.com’s technology will enable you to assist your colleagues in navigating their most intricate challenges. You will be responsible for leading complex integrations for enterprise clients while also acting as the primary escalation point for the team, designing advanced solutions and ensuring that critical issues are resolved effectively.
You will collaborate closely with leadership to shape technical best practices, enhance team processes, and drive innovations aimed at improving the platform’s scalability and reliability. We seek a deeply technical expert who is enthusiastic about amplifying their impact by uplifting the skills and quality of the entire team.
What You’ll Do:
- Lead intricate integrations for enterprise clients, developing sophisticated technical solutions and authoring documentation to assure their success.
- Own and resolve high-priority escalations from peers and clients, addressing critical issues with urgency and implementing tools or preventive measures to deter future occurrences.
- Act as a principal technical liaison between clients, Product, and Engineering, translating business needs into technical specifications and advocating for platform enhancements.
- Mentor, coach, and provide technical guidance to all Technical Services Engineers, fostering their growth and development.
