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Experience Level
Experience
About the job
West Monroe brings together the drive of a start-up with the foundation of an established firm. Team members have the chance to make a real difference from the start, shaping outcomes for clients and building their own careers. The company values people who move the organization forward and enjoy working closely with others.
The IT team in Costa Rica is looking for an AI Support Specialist. This position centers on supporting, maintaining, and improving AI-driven tools and platforms throughout the business. The specialist serves as the main point of contact for AI-related support requests, helping ensure these technologies run smoothly, are used responsibly, and fit well into daily operations.
What you will do
Support and maintain AI tools and platforms used across the company
Act as the primary contact for AI support questions and issues
Monitor and improve the performance of AI systems
Encourage responsible and effective use of AI capabilities
Help integrate AI solutions into current business workflows
Who thrives in this role
People who enjoy working directly with others, want to see the results of their efforts, and are ready to take on new challenges in a collaborative team setting tend to do well at West Monroe.
West Monroe brings together the drive of a start-up with the foundation of an established firm. Team members have the chance to make a real difference from the start, shaping outcomes for clients and building their own careers. The company values people who move the organization forward and enjoy working closely with others. The IT team in Costa Rica is look…
Experian is hiring a Customer Support Specialist II in Heredia. This position centers on helping customers with questions, troubleshooting problems, and making sure each interaction leaves a positive impression of Experian’s products and services. Role overview Customer Support Specialists handle a range of customer inquiries, aiming to resolve issues efficiently and accurately. The team values clear communication and a focus on customer satisfaction. What you will do Respond to customer inquiries through various channels Resolve product or service issues promptly Work to ensure each customer has a positive experience Requirements Strong interest in customer service Ability to work effectively in a busy setting Commitment to providing helpful, friendly support
Company: Backblaze Role: Customer Support Administration Specialist Location: Remote , Argentina, Colombia, Costa Rica, India, Mexico, Philippines About Backblaze Backblaze is a public cloud storage company known for its focus on object storage. Since 2007, the team has grown from a small startup with less than $3 million in outside funding to a Nasdaq-listed company. Today, Backblaze manages more than three billion gigabytes of data for over 500,000 customers in 175 countries. Clients include businesses, developers, IT teams, and individuals. The company is committed to helping customers move away from costly legacy systems and realize the benefits of open cloud storage. Role Overview The Customer Support Administration Specialist works directly with customers to keep accounts running smoothly. This position handles administrative requests, resolves billing and product activation questions, and guides customers on product use and security. The role also answers basic questions about Backblaze software, such as installation and uninstallation, and serves as the first point of contact for technical issues, escalating them as needed. What You Will Do Help customers via chat and ticketing with account issues like billing adjustments, cancellations, and refunds Guide users through product activation and licensing steps Update and manage customer account information Show customers how to use features in the web interface and client apps Support customers in setting up security options and maintaining account health Triage technical problems and escalate them to the technical team when needed
Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe are seeking a dedicated Customer Support Specialist who will take charge of customer cases, swiftly resolve issues, and ensure an exceptional support experience.This role goes beyond simply responding to tickets. You will:Oversee cases from initiation to resolutionCollaborate across multiple teamsAddress root causes of problemsKeep customers updated throughout the processIf you are committed to seeing issues through to complete resolution, then you could be the perfect fit for this role.Your ResponsibilitiesCase Management & CRM OwnershipUtilize Salesforce to create and manage customer casesKeep records organized, structured, and accurateDocument:IssuesUpdatesResolutionsProvide visibility across all customer interactionsTriage & PrioritizationEvaluate the urgency of incoming requestsPrioritize cases based on impact and service level agreements (SLA)Monitor case ownership to ensure consistent progressPrevent cases from stagnatingCustomer CommunicationRespond to customer inquiries within 24 hours or lessOffer proactive updates throughout the case lifecycleCommunicate effectively through:EmailPhoneOther channelsEnsure customers are always informed about:The current statusNext stepsInternal CollaborationPartner closely with:Service teamsInstallation teamsReceivables teamsFacilitate cross-departmental collaboration to resolve issues promptlyEscalate issues as necessary to avoid delaysBilling SupportAddress inquiries regarding billing and invoicesAssist in resolving discrepanciesFollow up on accounts that are past dueEncourage customer enrollment in auto-billingProblem Solving & Process ImprovementInvestigate and identify root causes of recurring issuesDocument findings and suggest enhancementsContribute to reducing repeat issues and inefficienciesCustomer Experience OwnershipConfirm customer satisfaction before closing casesEnsure every interaction is:ProfessionalClearPositiveEncourage satisfied customers to share their experiences through reviews
About SmartcatAt Smartcat, we are pioneering the future of work by merging human expertise with cutting-edge digital teammates. Our innovative approach is designed to amplify productivity for the world's leading enterprises by an incredible factor of 10x to 1000x.We stand at the forefront of a groundbreaking field: Agentic AI. Our technology empowers organizations to cultivate high-performing hybrid workforces composed of both skilled humans and AI agents. Unlike generic tools, our AI agents are fully trained digital collaborators that absorb knowledge from your best team members, your content, and your strategic objectives, ready to contribute from day one.Our platform seamlessly integrates generative AI, human-in-the-loop processes, and a dynamic Enterprise Skill Graph that consistently evolves and enhances capabilities. Whether launching a product globally, onboarding new employees, translating educational materials, or coordinating legal teams across borders, Smartcat transforms knowledge into actionable solutions and scales them efficiently.More than 1,000 enterprises, including 20% of the Fortune 500, trust Smartcat to expand their reach effortlessly, accurately, and in every language. As a Series C company experiencing 130% year-over-year growth, we are rapidly expanding and are eager to welcome individuals who wish to shape the future of work alongside us.Join our mission to unlock global potential, one human and AI collaboration at a time.Founded in 2016, Smartcat has become the essential language AI platform for global enterprises, enabling them to create and manage multilingual content efficiently. Our tailor-made language AI transforms content from various formats—from documents and videos to intricate websites and software—facilitating seamless global operations for any corporate team. Additionally, our platform allows any user to generate new content by leveraging a multilingual enterprise library.Trusted by over 1,000 global companies, including 25% of the Fortune 500, Smartcat ensures that innovations and ideas are communicated worldwide. Our vision is a world where access to innovation is equal for all.Smartcat is supported by prominent VC firms such as Matrix Partners and FJ Labs, whose portfolios include recognized names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora. Despite economic fluctuations, Smartcat continues to thrive with a remarkable growth rate of 150% YoY, maintaining a solid financial foundation that allows for strategic long-term planning.
Role Overview Pavago is hiring a Technical Support Specialist to join the team remotely from Costa Rica. This position serves as the first point of contact for clients seeking IT support. The focus is on troubleshooting issues and delivering clear, helpful solutions with a strong commitment to customer service. What You Will Do Respond to client inquiries and provide technical assistance for IT-related issues Manage and track support tickets to ensure timely resolution Work closely with other IT professionals to address and resolve complex problems Who We’re Looking For Interest in technology and a genuine desire to help people with technical challenges Strong communication skills and a customer-first approach Ability to work independently in a remote environment This is a fully remote position based in Costa Rica.
At Movable Ink, we revolutionize content personalization for marketers, leveraging data-activated content generation and AI-driven decision-making. Our innovative solutions empower leading brands to enhance revenue, streamline workflows, and elevate marketing agility. With our headquarters in New York City and nearly 600 dedicated employees, we proudly serve a global clientele across North America, Central America, Europe, Australia, and Japan.As a Technical Support Specialist, your role will involve investigating and resolving intricate customer issues escalated by clients and our Client Experience and Solutions teams. You will have the opportunity to innovate—crafting documentation, optimizing processes, and developing internal tools to tackle frequent customer challenges and enhance product functionality. Your efforts will play a crucial role in elevating product quality and enriching the overall customer experience.This remote position is ideal for a Tech Support Specialist based in Costa Rica, offering a schedule from 9 AM to 6 PM, Monday to Friday, along with participation in an on-call rotation that typically occurs once a month, spanning one week (Monday to Monday), including evenings.Key Responsibilities:Become a subject matter expert on Movable Ink's products and customized solutions.Take full ownership of client and internal support requests from initial contact through to resolution, including troubleshooting, determining root causes, and ensuring clear communication of solutions.Participate in an on-call rotation, managing incoming emergency issues from clients and internal stakeholders.Provide valuable customer insights to our Product and Engineering teams.Create documentation, knowledge base articles, and tutorials to enhance the customer experience with Movable Ink’s products and services.
Job Title: Customer Support SpecialistPosition Type: Full-Time, RemoteWorking Hours: U.S. Business HoursAbout the RolePavago is seeking a dynamic and service-oriented Customer Support Specialist to enhance customer interactions, resolve issues effectively, and deliver an exceptional customer experience.In this role, you will be responsible for case management, proficient communication, billing assistance, and interdepartmental collaboration. Acting as the primary point of contact for customers, you will ensure their inquiries and concerns are addressed promptly and efficiently.The ideal candidate will be meticulous, responsive, and thrive in a fast-paced environment where customer satisfaction takes precedence.Key ResponsibilitiesCase Management & Documentation Create and manage cases in Salesforce for all customer interactions. Keep precise and detailed records of issues, updates, and solutions. Ensure all customer interactions are accurately documented and tracked. Triage & Prioritization Evaluate the urgency of incoming customer requests and prioritize effectively. Assign and monitor case ownership to guarantee timely resolution. Oversee open cases to ensure consistent progress towards closure. Customer Communication Provide proactive updates to customers within 24 hours. Communicate clearly and professionally via phone, email, and other platforms. Keep customers informed throughout the resolution process. Internal Collaboration Collaborate closely with service, installation, and receivables teams to resolve issues. Coordinate with various departments to ensure timely and accurate solutions. Escalate issues as needed to secure swift resolutions. Billing Support Address billing and invoice-related inquiries from customers. Encourage customers to opt for auto-billing when appropriate. Assist with follow-ups on overdue accounts in coordination with the receivables team. Problem Solving & Process Improvement Investigate recurring issues and identify root causes. Document findings and propose enhancements to processes. Contribute to improving overall customer experience and operational efficiency. Customer Satisfaction Confirm customer satisfaction prior to case closure. Motivate satisfied customers to leave positive reviews. Ensure a consistently positive and professional experience for customers. What Makes You an Ideal Candidate You are dedicated to customer service excellence and focused on delivering outstanding support. You possess strong organizational skills and attention to detail in managing multiple cases. You communicate effectively and maintain a positive demeanor under pressure.
Are you a LaTeX aficionado fluent in Spanish (Latin America) with a passion for shaping the AI landscape? As large-scale language models transition from intelligent chatbots to critical tools for scientific advancement, your expertise is essential. With your high-quality training data, we aim to democratize access to world-class education, elevate academic publishing, and simplify document preparation for professionals and researchers globally. Your journey begins here—contribute your skills to power the next wave of AI innovation.We seek LaTeX specialists who excel in document typesetting, mathematical formatting, bibliographic management, package customization, template development, and cross-referencing techniques. You will engage with advanced language models on intricate topics such as formatting complex equations, supporting multilingual documents, creating Beamer presentations, designing TikZ graphics, troubleshooting packages, and refining collaborative editing workflows—documenting every error encountered to enhance model reasoning.On a typical day, you will interact with the model on various document preparation scenarios and theoretical LaTeX queries, ensuring formatting precision and logical coherence, capturing reproducible error traces, and proposing enhancements to our prompt engineering and assessment metrics.A bachelor's or master's degree in Computer Science, Mathematics, Physics, or a related field is preferred; experience in academic publishing, technical writing, or scientific communication is a strong indicator of fit. Clear, metacognitive communication—demonstrating your thought process—is crucial. Fluency in Spanish (Latin America) is mandatory.Are you ready to leverage your LaTeX skills to build the knowledge base for the AI of tomorrow? Apply now and start teaching the model that will educate the world.
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Are you a passionate expert in the Spanish language (Latin America) looking to make a significant impact in the realm of artificial intelligence? As large-scale language models evolve from simple chatbots into sophisticated tools for linguistic exploration, your role becomes vital in providing high-quality training data. This data is essential for creating AI that can offer world-class education, keep up with groundbreaking research, and enhance communication for Spanish speakers globally.We are seeking dedicated Spanish language specialists who possess a deep understanding of phonetics, morphology, syntax, semantics, pragmatics, and sociolinguistics. In this role, you will rigorously test advanced language models, focusing on critical aspects such as verb conjugation, noun-adjective agreement, subjunctive usage, sentence structure, regional dialects, idiomatic expressions, and cultural nuances. Your insights will be invaluable as you document errors to improve model reasoning.On a day-to-day basis, you will engage in dialogue with the model, verify the accuracy of its outputs, capture reproducible error patterns, and propose enhancements to our prompt engineering and evaluation metrics.A Master's degree or PhD in Spanish language, linguistics, or a closely related field is preferred. Experience with peer-reviewed publications, teaching, or hands-on linguistic analysis projects will be considered a strong asset. Effective communication skills, including the ability to articulate your thought process, are essential.Are you ready to leverage your expertise in Spanish to help shape the future of AI? Apply now and be part of a project that aims to educate the world!
Are you a coding aficionado with a passion for technology and fluent in Spanish (Latin America)? Join us in revolutionizing the future of artificial intelligence! As large-scale language models transition from simple chatbots to groundbreaking tools for scientific exploration, your expertise is crucial. By providing high-quality training data, you can help democratize education, facilitate advanced research, and optimize software development globally.We seek talented coding specialists who are well-versed in algorithms, data structures, software architecture, and both frontend and backend development. Your role will involve engaging with advanced language models on complex topics such as asynchronous programming, RESTful API integration, memory management, object-oriented design, secure coding practices, and debugging distributed systems. You will meticulously document every failure mode to enhance model reasoning.On a typical day, you will interact with models regarding software engineering tasks and technical scenarios in Spanish (Latin America). Your responsibilities include verifying logical accuracy and coding fluency, evaluating the naturalness and correctness of Spanish, capturing reproducible error traces, and suggesting enhancements to our prompt engineering and evaluation metrics.A Bachelor’s, Master’s, or PhD degree in computer science, software engineering, or a related technical field is preferred. Real-world coding experience, technical writing proficiency in Spanish, or contributions to open-source projects are highly valued. Clear communication skills—demonstrating your thought process—are essential.Are you ready to transform your coding and Spanish language skills into the foundation for tomorrow's AI? Apply now and start training the model that will empower future generations!
Are you a passionate mathematics specialist fluent in Spanish (Latin America) with a desire to influence the trajectory of AI technology? As large-scale language models transition from basic chatbots to innovative platforms for scientific exploration, your expertise will be pivotal in creating high-quality training data. This data will not only enhance global educational access but also support cutting-edge research and optimize academic workflows for learners and professionals alike.We invite mathematics specialists who excel in areas such as algebra, calculus, number theory, linear algebra, differential equations, statistics, geometry, mathematical logic, and discrete mathematics to join us. You will engage advanced language models on complex topics, including real and complex analysis, optimization theory, mathematical proofs, set theory, probability distributions, cryptographic algorithms, and applied mathematics. Your task will include documenting error modes to refine and strengthen the models' reasoning capabilities.In this role, you'll communicate with the model about classroom problems and theoretical questions, ensuring factual accuracy and logical consistency, capturing reproducible error traces, and providing valuable suggestions for enhancing our prompt engineering and evaluation methodologies.
Our PurposeAt SentinelOne, we are motivated by a strong mission: empowering those who secure our future. As AI revolutionizes the way organizations operate, the responsibility of safeguarding them is increasingly vital. By joining SentinelOne, your contributions help protect global enterprises, critical infrastructure, and the technologies that will shape the future. If you are driven by significant challenges and desire to make a tangible impact on a global scale, you will find your purpose with us.About UsSentinelOne stands at the forefront of AI and cybersecurity, introducing an innovative operating model for security. Our AI-native platform integrates protection across endpoints, cloud, identity, data, and AI systems to provide autonomous detection and response with clarity and speed. Through real-time analytics, intelligent automation, and a unified data foundation, we minimize distractions, simplify complexity, and enable security teams to concentrate on what truly matters.Our teams consist of builders, problem solvers, and innovators dedicated to shaping the future of security. If you are excited to tackle challenging problems alongside talented, mission-driven individuals, we welcome you to contribute to a safer future for humanity.What Are We Looking For?We seek individuals who are endlessly curious and dedicated to ongoing learning. As AI transforms every aspect of our business, we empower every team member, regardless of role or level, to develop fluency in AI tools and concepts. Those who thrive in our environment actively pursue new solutions, experiment thoughtfully, and apply their learning to deliver improved, faster, and smarter outcomes.As an IT Technical Support Engineer, you will provide support across various platforms including Windows, Mac, and Linux, and will need a proven track record in technical support and services.The position is hybrid, based in our office at the America Free Zone in Heredia.What Will You Do?Serve as the initial point of contact for end users via phone, email, or ticketing system.Provide technical support to internal users in remote locations by diagnosing and resolving issues related to software, hardware, networking, and daily tools while driving issues to resolution.Maintain consistent and timely communication with users regarding the status and resolution of their support tickets.
Technical Support Specialist (IT Helpdesk, SaaS Support, Zendesk/Jira) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe are seeking a dedicated Technical Support Specialist to deliver prompt, clear, and effective technical assistance to our customers and internal teams.This role involves tackling Level 1 and Level 2 technical queries, overseeing support tickets, documenting solutions, and passing on complex issues to engineering or higher-tier support teams.If you possess excellent troubleshooting abilities, communicate effectively, and are comfortable assisting with SaaS, software, hardware, or IT helpdesk issues, we encourage you to apply.Your ResponsibilitiesCustomer Support & TroubleshootingRespond efficiently to support tickets, calls, and chat inquiries via platforms such as:ZendeskFreshdeskJira Service DeskServiceNowDiagnose and resolve Level 1 / Level 2 technical issuesAssist with common concerns including:Password resetsConnectivity challengesApplication errorsAccess complicationsProvide clear explanations of technical solutions in layman’s termsIssue EscalationEscalate intricate issues to Tier 2/3 support, DevOps, or engineering teamsDocument troubleshooting steps prior to escalationEnsure smooth, clear, and actionable handoffsBasic System AdministrationManage account provisioning and user access permissionsExecute system resets and update user accessFacilitate onboarding and offboarding processesDocumentation & Knowledge BaseCreate and enhance FAQs and support documentationRecord recurring issues and their solutionsEnhance resolution speed through improved internal resourcesMonitoring & AlertsUtilize monitoring tools like Datadog, Splunk, New Relic, or similarProactively identify issues when possibleReport ongoing problems and trends for root cause investigationsCollaborationCoordinate with product, QA, and engineering teamsShare customer feedback, bug reports, and feature suggestionsContribute to ongoing product and support process improvements
Bilingual Customer Support Agent (Spanish & English) Join our innovative team that leverages AI technology to revolutionize the financial services sector. As a Customer Support Agent, you will assist clients in effectively managing their retirement plans, while contributing to the enhancement of AI capabilities in addressing complex inquiries. About the Role We are in search of a dedicated and customer-focused Bilingual Customer Support Agent who is fluent in both English and Spanish. Your primary responsibilities will include responding to customer queries through various channels such as phone, email, and live chat, with a particular focus on retirement plan support, account management, and technical troubleshooting. Key Responsibilities Deliver timely and accurate bilingual support through phone, email, and live chat to ensure an exceptional customer experience for both English and Spanish speakers. Assist customers with account activations, integration issues, and product-related questions. Provide detailed information on clients' retirement plan options including 401k, IRA, and Profit Sharing Plans. Troubleshoot technical issues and escalate more complex cases as necessary. Utilize tools such as Zendesk, Aircall, and internal CRM systems to manage and resolve customer interactions effectively. Work collaboratively with internal teams to escalate issues and enhance customer service standards. Qualifications High school diploma or equivalent; a degree in Business, Finance, or IT is advantageous. Fluent in both Spanish and English, with excellent verbal and written communication skills in both languages. Prior customer service experience is preferred, with a background in retirement plans being a plus but not mandatory. Strong problem-solving skills and the ability to work independently as well as in a team setting. Proficiency in using customer service software and CRM tools.
West Monroe is hiring an Agentic AI Developer in Costa Rica to create autonomous agent systems that deliver measurable business results. The focus extends beyond prompt tuning, emphasizing the design and deployment of agent frameworks that operate securely and reliably at scale within enterprise environments. Role overview This role centers on building agentic AI solutions that integrate with enterprise platforms and hold up in production. The work involves translating business needs into structured agent architectures that can be tested and maintained. What you will do Design, implement, and deploy autonomous agent systems for production use Develop frameworks with scalability, security, and observability in mind Integrate agentic AI with existing enterprise systems Turn business requirements into testable agent architectures Advance solutions from occasional success to consistent, reliable performance at scale Requirements Strong background in software engineering Deep understanding of large language model (LLM) behavior Experience with tool orchestration and AI system architecture Proven ability to build and test agentic AI solutions that address business needs Location This position is based in Costa Rica.
Join Zenoti as a Product and Customer Support Agent, where you will be at the forefront of providing exceptional support to our customers. In this role, you will assist clients with inquiries, troubleshoot issues, and ensure they maximize their experience with our software solutions. Your passion for customer service and problem-solving skills will be essential in delivering top-notch support.
Join Zenoti as a Product & Customer Support Agent and be a vital part of our mission to deliver exceptional service to our customers. In this role, you will engage with clients, troubleshoot issues, and ensure a seamless experience with our products. Your expertise will help us enhance customer satisfaction and drive product improvements.
Join our dynamic team at Metova as a Mid-Senior AI Engineer! We are seeking a talented individual who excels in developing and deploying intelligent agent-based solutions, backend systems, and cognitive architectures. This role demands expertise in agent frameworks and protocols (such as Langchain, Llama, LLMs, NLP, A2A, MCP, etc.) alongside strong software engineering skills to create embedded AI products. A background in financial, accounting, payroll, invoicing, or human resources contexts is highly desirable.Main ResponsibilitiesDeploy and program intelligent agent solutions and LLMs, integrating tools like LangChain, LlamaIndex, AutoGen, CrewAI, or equivalent frameworks.Implement agents that interact with users, APIs, ERP systems, or external platforms (e.g., WhatsApp, accounting systems, CRMs).Establish MCP (Model Context Protocol) and A2A (Agent-to-Agent) architectures to facilitate multi-agent coordination and autonomous workflows within business environments.Collaborate in production environments, working directly with infrastructure, DevOps, and MLOps teams.Work closely with product, UX, data, and backend teams to ensure successful delivery of planned functionalities.Adhere to best practices in development, validation, and monitoring of agents, including integration testing, version control of prompts, and decision traceability.Stay updated on open-source frameworks and relevant literature in the field of agent frameworks, memory architectures, and multi-agent systems.Qualifications Required4-6 years of experience in AI projects, with at least 2+ years in the implementation of autonomous agents or copilots.Proven experience with frameworks such as LangChain, LlamaIndex, AutoGen, CrewAI, Semantic Kernel, or similar.Practical knowledge of MCP and A2A protocols, memory management, and conversation state handling.Strong proficiency in Python and experience with FastAPI, asyncio, Pydantic, and asynchronous architectures.Experience with vector stores (Chroma, Weaviate, Pinecone) and RAG architectures.Familiarity with NLP, embeddings, retrieval agents, reasoning, and planning functions.Understanding of MLOps: CI/CD, Docker, Kubernetes, agent monitoring, and automated retraining.Fluent technical English to review documentation, academic papers, and collaborate with global teams.Preferred QualificationsExperience in multicloud projects (Azure, AWS, GCP).Familiarity with event-driven architectures and microservices, as well as RESTful APIs and gRPC.Experience working with data...
West Monroe brings together the drive of a start-up with the foundation of an established firm. Team members have the chance to make a real difference from the start, shaping outcomes for clients and building their own careers. The company values people who move the organization forward and enjoy working closely with others. The IT team in Costa Rica is look…
Experian is hiring a Customer Support Specialist II in Heredia. This position centers on helping customers with questions, troubleshooting problems, and making sure each interaction leaves a positive impression of Experian’s products and services. Role overview Customer Support Specialists handle a range of customer inquiries, aiming to resolve issues efficiently and accurately. The team values clear communication and a focus on customer satisfaction. What you will do Respond to customer inquiries through various channels Resolve product or service issues promptly Work to ensure each customer has a positive experience Requirements Strong interest in customer service Ability to work effectively in a busy setting Commitment to providing helpful, friendly support
Company: Backblaze Role: Customer Support Administration Specialist Location: Remote , Argentina, Colombia, Costa Rica, India, Mexico, Philippines About Backblaze Backblaze is a public cloud storage company known for its focus on object storage. Since 2007, the team has grown from a small startup with less than $3 million in outside funding to a Nasdaq-listed company. Today, Backblaze manages more than three billion gigabytes of data for over 500,000 customers in 175 countries. Clients include businesses, developers, IT teams, and individuals. The company is committed to helping customers move away from costly legacy systems and realize the benefits of open cloud storage. Role Overview The Customer Support Administration Specialist works directly with customers to keep accounts running smoothly. This position handles administrative requests, resolves billing and product activation questions, and guides customers on product use and security. The role also answers basic questions about Backblaze software, such as installation and uninstallation, and serves as the first point of contact for technical issues, escalating them as needed. What You Will Do Help customers via chat and ticketing with account issues like billing adjustments, cancellations, and refunds Guide users through product activation and licensing steps Update and manage customer account information Show customers how to use features in the web interface and client apps Support customers in setting up security options and maintaining account health Triage technical problems and escalate them to the technical team when needed
Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe are seeking a dedicated Customer Support Specialist who will take charge of customer cases, swiftly resolve issues, and ensure an exceptional support experience.This role goes beyond simply responding to tickets. You will:Oversee cases from initiation to resolutionCollaborate across multiple teamsAddress root causes of problemsKeep customers updated throughout the processIf you are committed to seeing issues through to complete resolution, then you could be the perfect fit for this role.Your ResponsibilitiesCase Management & CRM OwnershipUtilize Salesforce to create and manage customer casesKeep records organized, structured, and accurateDocument:IssuesUpdatesResolutionsProvide visibility across all customer interactionsTriage & PrioritizationEvaluate the urgency of incoming requestsPrioritize cases based on impact and service level agreements (SLA)Monitor case ownership to ensure consistent progressPrevent cases from stagnatingCustomer CommunicationRespond to customer inquiries within 24 hours or lessOffer proactive updates throughout the case lifecycleCommunicate effectively through:EmailPhoneOther channelsEnsure customers are always informed about:The current statusNext stepsInternal CollaborationPartner closely with:Service teamsInstallation teamsReceivables teamsFacilitate cross-departmental collaboration to resolve issues promptlyEscalate issues as necessary to avoid delaysBilling SupportAddress inquiries regarding billing and invoicesAssist in resolving discrepanciesFollow up on accounts that are past dueEncourage customer enrollment in auto-billingProblem Solving & Process ImprovementInvestigate and identify root causes of recurring issuesDocument findings and suggest enhancementsContribute to reducing repeat issues and inefficienciesCustomer Experience OwnershipConfirm customer satisfaction before closing casesEnsure every interaction is:ProfessionalClearPositiveEncourage satisfied customers to share their experiences through reviews
About SmartcatAt Smartcat, we are pioneering the future of work by merging human expertise with cutting-edge digital teammates. Our innovative approach is designed to amplify productivity for the world's leading enterprises by an incredible factor of 10x to 1000x.We stand at the forefront of a groundbreaking field: Agentic AI. Our technology empowers organizations to cultivate high-performing hybrid workforces composed of both skilled humans and AI agents. Unlike generic tools, our AI agents are fully trained digital collaborators that absorb knowledge from your best team members, your content, and your strategic objectives, ready to contribute from day one.Our platform seamlessly integrates generative AI, human-in-the-loop processes, and a dynamic Enterprise Skill Graph that consistently evolves and enhances capabilities. Whether launching a product globally, onboarding new employees, translating educational materials, or coordinating legal teams across borders, Smartcat transforms knowledge into actionable solutions and scales them efficiently.More than 1,000 enterprises, including 20% of the Fortune 500, trust Smartcat to expand their reach effortlessly, accurately, and in every language. As a Series C company experiencing 130% year-over-year growth, we are rapidly expanding and are eager to welcome individuals who wish to shape the future of work alongside us.Join our mission to unlock global potential, one human and AI collaboration at a time.Founded in 2016, Smartcat has become the essential language AI platform for global enterprises, enabling them to create and manage multilingual content efficiently. Our tailor-made language AI transforms content from various formats—from documents and videos to intricate websites and software—facilitating seamless global operations for any corporate team. Additionally, our platform allows any user to generate new content by leveraging a multilingual enterprise library.Trusted by over 1,000 global companies, including 25% of the Fortune 500, Smartcat ensures that innovations and ideas are communicated worldwide. Our vision is a world where access to innovation is equal for all.Smartcat is supported by prominent VC firms such as Matrix Partners and FJ Labs, whose portfolios include recognized names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora. Despite economic fluctuations, Smartcat continues to thrive with a remarkable growth rate of 150% YoY, maintaining a solid financial foundation that allows for strategic long-term planning.
Role Overview Pavago is hiring a Technical Support Specialist to join the team remotely from Costa Rica. This position serves as the first point of contact for clients seeking IT support. The focus is on troubleshooting issues and delivering clear, helpful solutions with a strong commitment to customer service. What You Will Do Respond to client inquiries and provide technical assistance for IT-related issues Manage and track support tickets to ensure timely resolution Work closely with other IT professionals to address and resolve complex problems Who We’re Looking For Interest in technology and a genuine desire to help people with technical challenges Strong communication skills and a customer-first approach Ability to work independently in a remote environment This is a fully remote position based in Costa Rica.
At Movable Ink, we revolutionize content personalization for marketers, leveraging data-activated content generation and AI-driven decision-making. Our innovative solutions empower leading brands to enhance revenue, streamline workflows, and elevate marketing agility. With our headquarters in New York City and nearly 600 dedicated employees, we proudly serve a global clientele across North America, Central America, Europe, Australia, and Japan.As a Technical Support Specialist, your role will involve investigating and resolving intricate customer issues escalated by clients and our Client Experience and Solutions teams. You will have the opportunity to innovate—crafting documentation, optimizing processes, and developing internal tools to tackle frequent customer challenges and enhance product functionality. Your efforts will play a crucial role in elevating product quality and enriching the overall customer experience.This remote position is ideal for a Tech Support Specialist based in Costa Rica, offering a schedule from 9 AM to 6 PM, Monday to Friday, along with participation in an on-call rotation that typically occurs once a month, spanning one week (Monday to Monday), including evenings.Key Responsibilities:Become a subject matter expert on Movable Ink's products and customized solutions.Take full ownership of client and internal support requests from initial contact through to resolution, including troubleshooting, determining root causes, and ensuring clear communication of solutions.Participate in an on-call rotation, managing incoming emergency issues from clients and internal stakeholders.Provide valuable customer insights to our Product and Engineering teams.Create documentation, knowledge base articles, and tutorials to enhance the customer experience with Movable Ink’s products and services.
Job Title: Customer Support SpecialistPosition Type: Full-Time, RemoteWorking Hours: U.S. Business HoursAbout the RolePavago is seeking a dynamic and service-oriented Customer Support Specialist to enhance customer interactions, resolve issues effectively, and deliver an exceptional customer experience.In this role, you will be responsible for case management, proficient communication, billing assistance, and interdepartmental collaboration. Acting as the primary point of contact for customers, you will ensure their inquiries and concerns are addressed promptly and efficiently.The ideal candidate will be meticulous, responsive, and thrive in a fast-paced environment where customer satisfaction takes precedence.Key ResponsibilitiesCase Management & Documentation Create and manage cases in Salesforce for all customer interactions. Keep precise and detailed records of issues, updates, and solutions. Ensure all customer interactions are accurately documented and tracked. Triage & Prioritization Evaluate the urgency of incoming customer requests and prioritize effectively. Assign and monitor case ownership to guarantee timely resolution. Oversee open cases to ensure consistent progress towards closure. Customer Communication Provide proactive updates to customers within 24 hours. Communicate clearly and professionally via phone, email, and other platforms. Keep customers informed throughout the resolution process. Internal Collaboration Collaborate closely with service, installation, and receivables teams to resolve issues. Coordinate with various departments to ensure timely and accurate solutions. Escalate issues as needed to secure swift resolutions. Billing Support Address billing and invoice-related inquiries from customers. Encourage customers to opt for auto-billing when appropriate. Assist with follow-ups on overdue accounts in coordination with the receivables team. Problem Solving & Process Improvement Investigate recurring issues and identify root causes. Document findings and propose enhancements to processes. Contribute to improving overall customer experience and operational efficiency. Customer Satisfaction Confirm customer satisfaction prior to case closure. Motivate satisfied customers to leave positive reviews. Ensure a consistently positive and professional experience for customers. What Makes You an Ideal Candidate You are dedicated to customer service excellence and focused on delivering outstanding support. You possess strong organizational skills and attention to detail in managing multiple cases. You communicate effectively and maintain a positive demeanor under pressure.
Are you a LaTeX aficionado fluent in Spanish (Latin America) with a passion for shaping the AI landscape? As large-scale language models transition from intelligent chatbots to critical tools for scientific advancement, your expertise is essential. With your high-quality training data, we aim to democratize access to world-class education, elevate academic publishing, and simplify document preparation for professionals and researchers globally. Your journey begins here—contribute your skills to power the next wave of AI innovation.We seek LaTeX specialists who excel in document typesetting, mathematical formatting, bibliographic management, package customization, template development, and cross-referencing techniques. You will engage with advanced language models on intricate topics such as formatting complex equations, supporting multilingual documents, creating Beamer presentations, designing TikZ graphics, troubleshooting packages, and refining collaborative editing workflows—documenting every error encountered to enhance model reasoning.On a typical day, you will interact with the model on various document preparation scenarios and theoretical LaTeX queries, ensuring formatting precision and logical coherence, capturing reproducible error traces, and proposing enhancements to our prompt engineering and assessment metrics.A bachelor's or master's degree in Computer Science, Mathematics, Physics, or a related field is preferred; experience in academic publishing, technical writing, or scientific communication is a strong indicator of fit. Clear, metacognitive communication—demonstrating your thought process—is crucial. Fluency in Spanish (Latin America) is mandatory.Are you ready to leverage your LaTeX skills to build the knowledge base for the AI of tomorrow? Apply now and start teaching the model that will educate the world.
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Are you a passionate expert in the Spanish language (Latin America) looking to make a significant impact in the realm of artificial intelligence? As large-scale language models evolve from simple chatbots into sophisticated tools for linguistic exploration, your role becomes vital in providing high-quality training data. This data is essential for creating AI that can offer world-class education, keep up with groundbreaking research, and enhance communication for Spanish speakers globally.We are seeking dedicated Spanish language specialists who possess a deep understanding of phonetics, morphology, syntax, semantics, pragmatics, and sociolinguistics. In this role, you will rigorously test advanced language models, focusing on critical aspects such as verb conjugation, noun-adjective agreement, subjunctive usage, sentence structure, regional dialects, idiomatic expressions, and cultural nuances. Your insights will be invaluable as you document errors to improve model reasoning.On a day-to-day basis, you will engage in dialogue with the model, verify the accuracy of its outputs, capture reproducible error patterns, and propose enhancements to our prompt engineering and evaluation metrics.A Master's degree or PhD in Spanish language, linguistics, or a closely related field is preferred. Experience with peer-reviewed publications, teaching, or hands-on linguistic analysis projects will be considered a strong asset. Effective communication skills, including the ability to articulate your thought process, are essential.Are you ready to leverage your expertise in Spanish to help shape the future of AI? Apply now and be part of a project that aims to educate the world!
Are you a coding aficionado with a passion for technology and fluent in Spanish (Latin America)? Join us in revolutionizing the future of artificial intelligence! As large-scale language models transition from simple chatbots to groundbreaking tools for scientific exploration, your expertise is crucial. By providing high-quality training data, you can help democratize education, facilitate advanced research, and optimize software development globally.We seek talented coding specialists who are well-versed in algorithms, data structures, software architecture, and both frontend and backend development. Your role will involve engaging with advanced language models on complex topics such as asynchronous programming, RESTful API integration, memory management, object-oriented design, secure coding practices, and debugging distributed systems. You will meticulously document every failure mode to enhance model reasoning.On a typical day, you will interact with models regarding software engineering tasks and technical scenarios in Spanish (Latin America). Your responsibilities include verifying logical accuracy and coding fluency, evaluating the naturalness and correctness of Spanish, capturing reproducible error traces, and suggesting enhancements to our prompt engineering and evaluation metrics.A Bachelor’s, Master’s, or PhD degree in computer science, software engineering, or a related technical field is preferred. Real-world coding experience, technical writing proficiency in Spanish, or contributions to open-source projects are highly valued. Clear communication skills—demonstrating your thought process—are essential.Are you ready to transform your coding and Spanish language skills into the foundation for tomorrow's AI? Apply now and start training the model that will empower future generations!
Are you a passionate mathematics specialist fluent in Spanish (Latin America) with a desire to influence the trajectory of AI technology? As large-scale language models transition from basic chatbots to innovative platforms for scientific exploration, your expertise will be pivotal in creating high-quality training data. This data will not only enhance global educational access but also support cutting-edge research and optimize academic workflows for learners and professionals alike.We invite mathematics specialists who excel in areas such as algebra, calculus, number theory, linear algebra, differential equations, statistics, geometry, mathematical logic, and discrete mathematics to join us. You will engage advanced language models on complex topics, including real and complex analysis, optimization theory, mathematical proofs, set theory, probability distributions, cryptographic algorithms, and applied mathematics. Your task will include documenting error modes to refine and strengthen the models' reasoning capabilities.In this role, you'll communicate with the model about classroom problems and theoretical questions, ensuring factual accuracy and logical consistency, capturing reproducible error traces, and providing valuable suggestions for enhancing our prompt engineering and evaluation methodologies.
Our PurposeAt SentinelOne, we are motivated by a strong mission: empowering those who secure our future. As AI revolutionizes the way organizations operate, the responsibility of safeguarding them is increasingly vital. By joining SentinelOne, your contributions help protect global enterprises, critical infrastructure, and the technologies that will shape the future. If you are driven by significant challenges and desire to make a tangible impact on a global scale, you will find your purpose with us.About UsSentinelOne stands at the forefront of AI and cybersecurity, introducing an innovative operating model for security. Our AI-native platform integrates protection across endpoints, cloud, identity, data, and AI systems to provide autonomous detection and response with clarity and speed. Through real-time analytics, intelligent automation, and a unified data foundation, we minimize distractions, simplify complexity, and enable security teams to concentrate on what truly matters.Our teams consist of builders, problem solvers, and innovators dedicated to shaping the future of security. If you are excited to tackle challenging problems alongside talented, mission-driven individuals, we welcome you to contribute to a safer future for humanity.What Are We Looking For?We seek individuals who are endlessly curious and dedicated to ongoing learning. As AI transforms every aspect of our business, we empower every team member, regardless of role or level, to develop fluency in AI tools and concepts. Those who thrive in our environment actively pursue new solutions, experiment thoughtfully, and apply their learning to deliver improved, faster, and smarter outcomes.As an IT Technical Support Engineer, you will provide support across various platforms including Windows, Mac, and Linux, and will need a proven track record in technical support and services.The position is hybrid, based in our office at the America Free Zone in Heredia.What Will You Do?Serve as the initial point of contact for end users via phone, email, or ticketing system.Provide technical support to internal users in remote locations by diagnosing and resolving issues related to software, hardware, networking, and daily tools while driving issues to resolution.Maintain consistent and timely communication with users regarding the status and resolution of their support tickets.
Technical Support Specialist (IT Helpdesk, SaaS Support, Zendesk/Jira) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe are seeking a dedicated Technical Support Specialist to deliver prompt, clear, and effective technical assistance to our customers and internal teams.This role involves tackling Level 1 and Level 2 technical queries, overseeing support tickets, documenting solutions, and passing on complex issues to engineering or higher-tier support teams.If you possess excellent troubleshooting abilities, communicate effectively, and are comfortable assisting with SaaS, software, hardware, or IT helpdesk issues, we encourage you to apply.Your ResponsibilitiesCustomer Support & TroubleshootingRespond efficiently to support tickets, calls, and chat inquiries via platforms such as:ZendeskFreshdeskJira Service DeskServiceNowDiagnose and resolve Level 1 / Level 2 technical issuesAssist with common concerns including:Password resetsConnectivity challengesApplication errorsAccess complicationsProvide clear explanations of technical solutions in layman’s termsIssue EscalationEscalate intricate issues to Tier 2/3 support, DevOps, or engineering teamsDocument troubleshooting steps prior to escalationEnsure smooth, clear, and actionable handoffsBasic System AdministrationManage account provisioning and user access permissionsExecute system resets and update user accessFacilitate onboarding and offboarding processesDocumentation & Knowledge BaseCreate and enhance FAQs and support documentationRecord recurring issues and their solutionsEnhance resolution speed through improved internal resourcesMonitoring & AlertsUtilize monitoring tools like Datadog, Splunk, New Relic, or similarProactively identify issues when possibleReport ongoing problems and trends for root cause investigationsCollaborationCoordinate with product, QA, and engineering teamsShare customer feedback, bug reports, and feature suggestionsContribute to ongoing product and support process improvements
Bilingual Customer Support Agent (Spanish & English) Join our innovative team that leverages AI technology to revolutionize the financial services sector. As a Customer Support Agent, you will assist clients in effectively managing their retirement plans, while contributing to the enhancement of AI capabilities in addressing complex inquiries. About the Role We are in search of a dedicated and customer-focused Bilingual Customer Support Agent who is fluent in both English and Spanish. Your primary responsibilities will include responding to customer queries through various channels such as phone, email, and live chat, with a particular focus on retirement plan support, account management, and technical troubleshooting. Key Responsibilities Deliver timely and accurate bilingual support through phone, email, and live chat to ensure an exceptional customer experience for both English and Spanish speakers. Assist customers with account activations, integration issues, and product-related questions. Provide detailed information on clients' retirement plan options including 401k, IRA, and Profit Sharing Plans. Troubleshoot technical issues and escalate more complex cases as necessary. Utilize tools such as Zendesk, Aircall, and internal CRM systems to manage and resolve customer interactions effectively. Work collaboratively with internal teams to escalate issues and enhance customer service standards. Qualifications High school diploma or equivalent; a degree in Business, Finance, or IT is advantageous. Fluent in both Spanish and English, with excellent verbal and written communication skills in both languages. Prior customer service experience is preferred, with a background in retirement plans being a plus but not mandatory. Strong problem-solving skills and the ability to work independently as well as in a team setting. Proficiency in using customer service software and CRM tools.
West Monroe is hiring an Agentic AI Developer in Costa Rica to create autonomous agent systems that deliver measurable business results. The focus extends beyond prompt tuning, emphasizing the design and deployment of agent frameworks that operate securely and reliably at scale within enterprise environments. Role overview This role centers on building agentic AI solutions that integrate with enterprise platforms and hold up in production. The work involves translating business needs into structured agent architectures that can be tested and maintained. What you will do Design, implement, and deploy autonomous agent systems for production use Develop frameworks with scalability, security, and observability in mind Integrate agentic AI with existing enterprise systems Turn business requirements into testable agent architectures Advance solutions from occasional success to consistent, reliable performance at scale Requirements Strong background in software engineering Deep understanding of large language model (LLM) behavior Experience with tool orchestration and AI system architecture Proven ability to build and test agentic AI solutions that address business needs Location This position is based in Costa Rica.
Join Zenoti as a Product and Customer Support Agent, where you will be at the forefront of providing exceptional support to our customers. In this role, you will assist clients with inquiries, troubleshoot issues, and ensure they maximize their experience with our software solutions. Your passion for customer service and problem-solving skills will be essential in delivering top-notch support.
Join Zenoti as a Product & Customer Support Agent and be a vital part of our mission to deliver exceptional service to our customers. In this role, you will engage with clients, troubleshoot issues, and ensure a seamless experience with our products. Your expertise will help us enhance customer satisfaction and drive product improvements.
Join our dynamic team at Metova as a Mid-Senior AI Engineer! We are seeking a talented individual who excels in developing and deploying intelligent agent-based solutions, backend systems, and cognitive architectures. This role demands expertise in agent frameworks and protocols (such as Langchain, Llama, LLMs, NLP, A2A, MCP, etc.) alongside strong software engineering skills to create embedded AI products. A background in financial, accounting, payroll, invoicing, or human resources contexts is highly desirable.Main ResponsibilitiesDeploy and program intelligent agent solutions and LLMs, integrating tools like LangChain, LlamaIndex, AutoGen, CrewAI, or equivalent frameworks.Implement agents that interact with users, APIs, ERP systems, or external platforms (e.g., WhatsApp, accounting systems, CRMs).Establish MCP (Model Context Protocol) and A2A (Agent-to-Agent) architectures to facilitate multi-agent coordination and autonomous workflows within business environments.Collaborate in production environments, working directly with infrastructure, DevOps, and MLOps teams.Work closely with product, UX, data, and backend teams to ensure successful delivery of planned functionalities.Adhere to best practices in development, validation, and monitoring of agents, including integration testing, version control of prompts, and decision traceability.Stay updated on open-source frameworks and relevant literature in the field of agent frameworks, memory architectures, and multi-agent systems.Qualifications Required4-6 years of experience in AI projects, with at least 2+ years in the implementation of autonomous agents or copilots.Proven experience with frameworks such as LangChain, LlamaIndex, AutoGen, CrewAI, Semantic Kernel, or similar.Practical knowledge of MCP and A2A protocols, memory management, and conversation state handling.Strong proficiency in Python and experience with FastAPI, asyncio, Pydantic, and asynchronous architectures.Experience with vector stores (Chroma, Weaviate, Pinecone) and RAG architectures.Familiarity with NLP, embeddings, retrieval agents, reasoning, and planning functions.Understanding of MLOps: CI/CD, Docker, Kubernetes, agent monitoring, and automated retraining.Fluent technical English to review documentation, academic papers, and collaborate with global teams.Preferred QualificationsExperience in multicloud projects (Azure, AWS, GCP).Familiarity with event-driven architectures and microservices, as well as RESTful APIs and gRPC.Experience working with data...
