Senior Solution Delivery Manager

Costa RicaAbout ZuoraAt Zuora, we empower businesses to grow intelligently and adapt swiftly. Our innovative platform supports modern business models—from subscriptions and usage-based pricing to AI-driven and outcome-oriented offerings—enabling companies to launch new products, automate intricate billing, and achieve predictable, recurring revenue.Having pi…

Are you ready to make a significant impact?West Monroe is on the lookout for a passionate and experienced Senior Product Manager to join our dynamic Technology and Experience practice in Costa Rica.In this pivotal role, you will collaborate with client stakeholders across diverse industries to identify and define functional requirements. Your responsibilities will encompass writing user stories, participating in backlog grooming, planning sprints and releases, and validating that developed features meet acceptance criteria and performance metrics. You will be engaged throughout the software development lifecycle—from initial scoping and detailed requirements gathering to the validation of functionality and deliverables, working closely with development teams to deliver innovative solutions.This is a fantastic opportunity to tackle complex client business challenges while enabling our technical consultants to consistently deliver top-notch solutions, including leveraging cutting-edge AI technologies to drive innovation and optimize business outcomes.

Role Overview:As a Project Manager in our dynamic Service Delivery team, you will be instrumental in overseeing the delivery of new orders for our business clientele. You will take full ownership of the order process from inception to completion, streamlining operations to ensure a seamless customer experience. This role demands exceptional communication skills, adept project management capabilities, and a robust understanding of telecommunications services.Key Responsibilities:Oversee and manage the complete delivery process for assigned orders, ensuring timely and high-quality service delivery.Collaborate with internal teams and third-party vendors to fulfill customer requirements and meet delivery deadlines.Maintain regular communication with customers, providing clear updates throughout the delivery lifecycle.Manage tasks including ordering Internet Circuits, overseeing Hosted VoIP projects, and facilitating number porting processes.Clearly document dependencies and priorities to ensure effective project execution.

P-362 - This position operates in a hybrid model requiring three days a week in our Heredia office. As a Senior Technical Solutions Engineer, you will be the go-to technical expert for resolving issues related to the Databricks Platform. Your role is to guide customers through their Databricks journey, ensuring they derive maximum value from our unified analytics platform. You will tackle a variety of inquiries, ranging from fundamental technical questions to intricate architectural challenges across the expansive Big Data ecosystem. You will report to the Senior Manager of Technical Solutions. Your Impact: Diagnose and resolve complex customer inquiries associated with the Databricks platform. Offer best practices for custom solutions developed by Databricks customers. Recommend enhancements to optimize performance in customer-specific environments. Assist with challenges related to third-party integrations within the Databricks ecosystem. Collaborate with engineering and escalation teams to ensure timely resolution of customer issues. Contribute to the creation and upkeep of company documentation and knowledge resources. Champion customer advocacy. Enhance your expertise in AWS/Azure and the Databricks platform through continuous learning and internal training. Engage in on-call rotations during weekends and weekdays.

At Databricks, we are committed to empowering our customers to tackle some of the world's most intricate data challenges through our innovative Data Intelligence platform. As a Scale Solution Engineer, you will play a pivotal role in guiding customers during their onboarding process. You will collaborate closely with clients to facilitate the deployment of Databricks within their production environments.

Join Experian as a Senior Project Manager and lead transformative projects that drive innovation and efficiency. In this pivotal role, you will collaborate with cross-functional teams to ensure project success, from initiation through delivery. Your leadership will guide the project lifecycle, manage stakeholder expectations, and leverage strategic insights to optimize performance.

Role overview The Senior Problem Manager at Experian in Heredia plays a key part in improving operational performance. The focus is on uncovering and resolving complex issues that affect systems and processes. Success in this role depends on working closely with teams from various functions to implement changes that support efficiency and reliability. What you will do Identify and address complex problems in systems and workflows Analyze trends to find recurring issues and highlight areas for improvement Lead root cause analysis sessions to understand underlying problems Collaborate with cross-functional teams to develop and implement solutions Establish preventive measures that reduce risk and support service quality Impact This position directly supports Experian's commitment to high quality and reliable services. By proactively managing risks and driving operational improvements, the Senior Problem Manager helps maintain strong standards across the organization.

About Zuora At Zuora, we empower businesses to grow intelligently and adapt swiftly. Our innovative platform supports modern business models, including subscriptions, usage-based pricing, AI-enhanced solutions, and outcome-based offerings. This enables companies to launch new products, automate complex billing, and achieve consistent, recurring revenue. For over a decade, we have been at the forefront of the Subscription Economy. We are now advancing further by developing the ultimate platform for quote-to-cash processes, enabling companies to effectively monetize their products and services with a versatile, AI-ready framework. The Opportunity We are seeking a Senior Revenue Advisor to join our Customer Solutions Engineering team, a vital role that assists prospects and clients in transforming their revenue management approaches. You will collaborate closely with Account Executives and solution teams to tackle complex business challenges and deliver impactful solutions that highlight Zuora’s value proposition. Envision yourself as the “ZEO” (Chief Executive Officer) of your technical domain, leading prospects through the complete quote-to-cash lifecycle, demonstrating Zuora’s capabilities, and aiding organizations in automating revenue accounting to accelerate growth. This role is high-impact and customer-facing, merging technical expertise, business strategy, and storytelling to secure deals and establish enduring partnerships. Work Location This position is location-specific, requiring regular office attendance to maximize effectiveness. Zuora's Costa Rica office (Heredia) offers a hybrid work model with several office days complemented by some remote flexibility. What You’ll Do Become a Zuora Expert Complete Zuora’s extensive onboarding and sales training program. Gain in-depth knowledge of Zuora’s products, services, and solutions. Guide Customers Through Transformation Serve as a trusted advisor on revenue recognition automation methodologies. Conduct functional discovery sessions to comprehend business needs and constraints. Design and deliver customized solutions tailored to customer goals. Drive Technical Wins Present engaging product demonstrations and executive-level presentations. Illustrate how Zuora enables organizations to modernize their revenue operations. Address technical objections and distinguish Zuora from competitors.

The Senior Manager of Operational Resilience will spearhead oversight and guidance for the first line of defense (1LoD), ensuring adherence to resilience policy requirements while championing best practices that align with current standards and regulatory mandates.This role requires a hands-on approach to support North America (NA) and act as a subject matter expert (SME) in Operational Resilience. You will report directly to the Business Resilience Manager.Your responsibilities will include leading regional crisis management incidents in accordance with the Global Crisis Management Framework.Key partnerships will be with the NA Executive Team and Senior Leaders.You will assist 1LoD teams in establishing operational resilience to comply with our Resilience policy and standards through effective advice, monitoring, training, and testing.In the event of major incidents, you will respond following the Crisis Management framework, serving as the regional lead to coordinate Crisis Management Teams and facilitate regular testing and exercises to clarify stakeholder roles and responsibilities in crisis situations.Engagement in continuous enhancement of resiliency processes is crucial, adapting to regulatory changes and best practices.Lead and support regional resilience risk assessments to evaluate risk exposure and ensure necessary corrective actions are implemented.Core Responsibilities:Influence, implement, and engrain industry-standard resilience disciplines and practices (tech, cyber, operations).Develop insights into regional resilience risks related to Critical Business Services to guide effective management actions for service recovery and restoration capabilities.Execute Crisis Management incident response protocols to ensure appropriate reactions.Conduct training and exercises for Gold and Silver Crisis Management teams across various extreme scenarios, including the development of playbooks and incident response plans, while supporting Platinum incidents as needed.Actively participate in the Global Watchtower process alongside other stakeholders to understand the threat landscape and emerging resilience regulations, providing actionable insights.Oversee, plan, and schedule key resilience activities, including: plan creation/reviews, business continuity/crisis event exercises, 1LoD consultancy, client/regulatory audits, merger & acquisition (M&A) activities—due diligence and integration, and management of Critical Supplier RSQ exceptions.

Location: Fully remote. Candidates may be based in Costa Rica, Peru, Colombia, Argentina, or Bolivia. Work mode: Remote Role overview The Senior Oracle Transportation Manager Consultant (OTM) at Encora leads the delivery of advanced transportation solutions using Oracle Transportation Manager. This role covers a broad range of OTM functionalities, including Order Management, Transportation Planning and Execution, Supply Chain Visibility, Event Management, Inventory Visibility, and Freight Bill Audit and Payment. Responsibilities include managing customer work packages, keeping projects on track with budgets and timelines, and maintaining high quality standards. The consultant works closely with DevOps teams to implement deliverables and change requests, using established templates and frameworks to address client needs. What you will do Gather and analyze requirements to design transportation solutions for multiple projects. Work with project teams to define IT solution specifications, lead CRP demonstrations, and participate in customer meetings. Oversee IT project work packages, following the DHL DevOps methodology. Manage IT development activities, ensuring alignment with customer requirements and supplier governance policies. Provide ongoing IT support for live customers, including processing change requests and handling new releases. Support project implementation, post-warranty activities, and Go-live phases. Build and maintain strong relationships with business and IT stakeholders throughout each project. Participate in additional projects and tasks as assigned by senior management. Lead business requirement and GAP analysis workshops for template-based implementations. Develop productive relationships with project teams, customers, and suppliers. Create and document test scenarios and scripts. Work with the testing team to automate testing processes. Manage and support user acceptance testing activities. Prepare user training materials for both internal and external customer teams.

Encora is seeking a Senior Golang Developer to strengthen its cybersecurity solutions team. This fully remote position is open to candidates located in Bolivia, Colombia, Costa Rica, or Peru. The role centers on building and integrating advanced reconnaissance technologies that enhance attack surface intelligence within a leading cybersecurity platform. Role overview This position calls for a developer who enjoys solving varied technical challenges and is committed to improving engineering practices. The Senior Golang Developer will collaborate closely with colleagues in Product, Operations, and Platform Engineering to deliver robust, scalable systems. What you will do Design and implement cybersecurity testing and analysis systems, integrating with the core platform. Develop high-performance, cloud-based software using microservices architecture and containerization. Manage the full software lifecycle through CI/CD pipelines to maintain quality and uptime. Build and operate software systems on Google Cloud Platform (GCP). Troubleshoot and resolve performance issues across distributed systems. Work within a cross-functional team to deliver technical solutions for evolving product requirements. Implement monitoring and alerting in backend modules to support proactive system optimization. Participate in design and code reviews. Mentor junior developers and support their professional growth. Requirements 5+ years of experience in backend software engineering and distributed systems. Advanced proficiency in Golang, including microservices, REST API design, gRPC, unit testing, and BDD testing. Strong design skills; familiarity with UML and Domain Driven Design is a plus. Experience with asynchronous messaging technologies such as Google PubSub and Kafka. Solid understanding of NoSQL and relational database technologies. Extensive experience working with Docker. Key details Experience required: 5+ years Job type: Full-time Work mode: Fully remote across Latin America Locations: Bolivia, Colombia, Costa Rica, Peru

As a Senior Specialist in Resource Management, you will play a pivotal role in optimizing our resource allocation processes. Your expertise will help ensure that our teams are equipped with the right skills and resources to drive successful project outcomes. You will work closely with project managers and operational leaders to identify resource needs and develop strategies to meet those needs effectively.

Join Experian as a Senior Billing Manager, where you will spearhead billing operations and strategy development. Your role will be crucial in ensuring precision in billing processes, leading a dedicated team of billing professionals, and collaborating with various departments to enhance revenue cycles and financial performance. You will report directly to the Vice President of Finance.Key Responsibilities:Lead the formulation and implementation of our billing strategy, aligning financial objectives while providing strategic direction, talent leadership, and performance management for the billing team.Oversee the complete billing operations, establishing high-level policies, driving operational excellence, resolving intricate billing challenges, and ensuring compliance, accuracy, and efficiency.Direct revenue cycle management in partnership with Finance and Accounting to guarantee precise revenue recognition, optimize billing workflows, and manage disputes to support consistent cash flow.Promote process enhancements and automation, propelling significant improvements in systems, tools, and workflows to boost efficiency and minimize manual tasks across billing teams.Ensure strict compliance with legal, regulatory, and internal requirements while delivering insightful executive-level reporting and performance trends to senior leadership.Manage key relationships with customers, vendors, and partners, acting as the escalation point for strategic billing inquiries, and overseeing budgeting, cost control, and financial performance within the billing department.

Join Livefront, a pioneering company dedicated to crafting exceptional digital products that captivate and delight users. We have partnered with renowned brands such as Target, Samsung, General Mills, and Optum to create impactful experiences that resonate with millions. Our collaboration with innovative startups like HomeSpotter and Credly has also allowed us to redefine industry standards and foster new business models. We are on the lookout for a talented AI Solutions Engineer to become a vital part of our dynamic team. This senior-level role offers the flexibility to work remotely from the beautiful landscapes of Costa Rica.

About Zuora Zuora helps businesses adapt and grow by offering a platform built for modern business models, including subscriptions, usage-based pricing, and AI-driven solutions. Companies use Zuora to launch new products, manage complex billing, and build recurring revenue streams. With over ten years of experience in the Subscription Economy, Zuora continues to develop a flexible platform for quote-to-cash processes, supporting effective monetization for a wide range of products and services. Role Overview: Customer Solution Engineer Location: Costa Rica Customer Solution Engineers at Zuora play a key role in helping customers design and implement Zuora solutions. This includes working with configurations, workflows, API integrations, and data models to meet unique business needs. The position requires strong technical skills, a customer-focused approach, and the ability to communicate complex ideas clearly to both technical and executive audiences. What You Will Do Advise customers on technical solutions, guiding them through design and implementation using Zuora’s platform. Build and maintain strong technical relationships by understanding customer requirements and constraints. Create tailored demonstrations that align with customer goals across different industries. Address technical objections and concerns to help close deals and set Zuora apart from competitors. Use SQL and data analysis to troubleshoot issues, validate data structures, and support reporting needs. Help customers design solutions for subscription management, billing, and revenue recognition to address challenges and improve ROI. Work with Product and Engineering teams to share technical use cases and feedback that influence Zuora’s product roadmap. Document business process flows, system architecture diagrams, and project management materials to support ongoing technical success. Deliver training and technical advisory sessions, sharing best practices with customers. Bridge business objectives and technical implementation to ensure solutions deliver measurable results. Monitor customer adoption and maintain the technical health of customer relationships. Lead product demonstrations and technical presentations for executive stakeholders, showing how Zuora’s platform can support business growth.

Join Experian as a Senior Cloud Platform Engineer where you will play a pivotal role in designing, implementing, and maintaining cutting-edge cloud solutions. You will collaborate with cross-functional teams to enhance our cloud infrastructure and ensure the reliability and scalability of our services.

Zenoti is revolutionizing the beauty and wellness industry with our comprehensive, cloud-based software solution. Our integrated platform empowers users to manage every facet of their business through a robust mobile solution that includes online appointment bookings, point-of-sale systems, customer relationship management, employee management, inventory control, and built-in marketing tools. By utilizing Zenoti, our clients can streamline their operations, reduce costs, and enhance customer retention and spending, all while benefiting from enterprise-level technology tailored for businesses of all sizes.With a strong presence in over 50 countries, Zenoti supports more than 30,000 salons, spas, medspas, and fitness studios, including renowned brands like European Wax Center, Hand & Stone, and CorePower Yoga. Our achievements reflect our commitment to innovation, having surpassed a $1 billion unicorn valuation, earned the title of Next Tech Titan by GeekWire, and raised an impressive $80 million from TPG. We are also proud to be recognized as a Great Place to Work Certified™ for 2021-2022, affirming our dedication to fostering an empowering workplace culture. To learn more about Zenoti, visit: https://www.zenoti.comJob Summary:We are seeking a skilled Senior Manager of Fintech Payments Operations to lead and optimize our payment processing functions. This role demands an extensive understanding of payment systems, transaction processing, compliance, and risk management. The ideal candidate will collaborate closely with internal and external stakeholders to ensure seamless, secure, and efficient payment operations while driving strategic enhancements.Key Responsibilities:Lead and manage the comprehensive payment operations, including transaction processing, reconciliations, settlements, chargebacks, and refunds.Work in partnership with payment service providers, banks, and financial institutions to refine payment workflows and cultivate strong relationships.Ensure adherence to regulatory requirements, industry standards, and internal policies regarding payments.Monitor key performance indicators (KPIs) for payment processes and spearhead initiatives to boost efficiency, minimize failures, and enhance customer experience.Guide, mentor, and cultivate a high-performing team dedicated to payment operations, promoting a culture of accountability and continuous improvement.

Veeam Software is known as the Data and AI Trust Company, helping organizations understand, secure, and strengthen their data and AI systems. With headquarters in Seattle and teams in more than 30 countries, Veeam supports over 550,000 customers worldwide in maintaining business continuity. The company focuses on data resilience and security posture management, serving some of the world’s leading brands. Role Overview The Senior Renewals Operations Manager, Customer Success, is a key cross-functional role focused on improving the effectiveness, scalability, and experience within Veeam’s global Customer Success organization. This position works closely with the VP of Customer Success and is responsible for shaping the Customer Success Manager (CSM) experience. Responsibilities include driving process excellence, supporting data-driven execution, and ensuring consistent operations across regions. This role sits at the center of the customer experience, connecting Customer Success with Renewals, Support, Professional Services, and Sales to create a seamless and scalable customer journey. The position uses data, analytics, and AI-based tools to support customer retention, growth, and positive outcomes. As an individual contributor, this role offers high visibility with executive leadership. Location Remote, Costa Rica

About Veeam Software Veeam Software is known as the Data and AI Trust Company, helping organizations understand, secure, and maintain the resilience of their data and AI systems. As a leader in data resilience and security posture management, Veeam operates at the intersection of identity, data, security, and AI risk. Headquartered in Seattle, with offices in over 30 countries, Veeam protects more than 550,000 customers worldwide and supports some of the largest global brands. Role Overview The Senior Renewals Operations Manager - Customer Support is a strategic partner focused on improving the efficiency, scalability, and experience of Veeam’s global Customer Technical Support team. This role works closely with the VP of Customer Technical Support and plays a key part in managing the full lifecycle of the Technical Support Engineer (TSE) experience. The position emphasizes process excellence, data-driven operations, and consistent practices across multiple regions. Positioned within the post-sales ecosystem, this manager ensures strong alignment between Customer Support, Renewals, Customer Success, Professional Services, and Sales. The goal is to deliver a seamless and predictable customer journey. The role uses data, analytics, and AI insights to drive performance, support informed decisions, and encourage ongoing improvement. This is a high-impact individual contributor role with considerable executive visibility. Location Remote, Costa Rica

Veeam Software is the Data and AI Trust Company. The team helps organizations understand, secure, and maintain resilience in their data and AI systems. With headquarters in Seattle and offices in more than 30 countries, Veeam protects over 550,000 customers worldwide. The company focuses on data resilience and security posture management, connecting identity, data, security, and AI risk. Veeam supports many of the world's most recognized brands. Role Overview The Senior Operations Manager for Renewals in Professional Services plays a central role in improving the effectiveness, scalability, and experience of Veeam’s global Professional Services team. This position acts as a key operational partner to the Senior Vice President of Professional Services, overseeing the entire Technical Account Manager (TAM) journey. The focus is on process excellence, data-driven execution, and maintaining operational consistency across regions. Positioned within the post-sales ecosystem, this role connects Professional Services with Renewals, Customer Success, Support, and Sales. The goal is to ensure a seamless, scalable, and predictable customer experience. Data, analytics, and AI-driven tools are used to increase performance, support decision-making, and encourage growth. This is an individual contributor role with significant executive-level visibility. Location Remote, Costa Rica