Junior Support Specialist

Role overview The Junior Support Specialist at NielsenIQ acts as the first point of contact for client support in Cotia. This position handles client questions and works to resolve issues related to the company’s products and services. Collaboration with internal teams is a regular part of the job, with a focus on addressing client needs and suggesting impro…

Role overview The Junior Support Specialist at NielsenIQ in Cotia acts as the first point of contact for clients. This position centers on addressing client questions, resolving issues, and supporting ongoing relationships. The role plays a key part in maintaining client satisfaction and ensuring their needs are met promptly. What you will do Respond to client inquiries as the initial contact Offer solutions to client challenges as they arise Deliver attentive service to support client satisfaction Assist in building and sustaining positive relationships with clients Requirements Clear communication skills Ability to approach problems with a solution-oriented mindset Strong customer service orientation

Role overview The Junior Support Specialist at NielsenIQ in Cotia helps clients by addressing technical questions and concerns. The position centers on delivering dependable support and making sure client issues are resolved effectively. Strong communication and a problem-solving mindset are key for this role. What you will do Reply to support requests and client questions Troubleshoot technical issues as they come up Work through problems and follow up to ensure resolution Share solutions and updates with clients in a clear, supportive way

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