About the job
Join Our Team as a Client Support Specialist
At Remote People, we are revolutionizing the way borderless teams operate by providing a robust infrastructure that manages global payroll, benefits, taxes, and compliance. Our innovative technology empowers businesses to hire talent from anywhere in the world, ensuring compliance with just a click.
If you share our vision of enabling individuals to work in their dream jobs from any location, we encourage you to apply!
We value diversity and are committed to creating a global team that reflects a wide range of backgrounds and perspectives. We welcome applications from all individuals, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Join the Remote People family and be part of our exciting journey!
Key Responsibilities:
1. Act as the first point of contact for clients in various WeChat groups, addressing their daily inquiries.
2. Distribute questions to internal Client Success Managers or the global team, assisting clients in ticket generation.
3. Follow up on client inquiries both internally and externally.
4. Classify and summarize client issues to develop our internal knowledge base.
Qualifications:
1. Bachelor’s degree or higher, preferably in Human Resources, with customer service experience being a plus.
2. Proficient in English as a working language.
3. Strong service orientation, communication skills, and a dedication to excellence.
Working at Remote People
Our Mission. We are a tech company focused on building a workforce management platform that simplifies hiring without the complications of compliance, payroll, or HR administration.
A Thriving Environment. Working here means engaging in an exciting mission: providing equal opportunities for everyone to enjoy fulfilling work and personal lives. We prioritize internal promotions and strive to retain top talent. As we grow rapidly, you will have opportunities for personal and professional development.
Benefits and Perks. By becoming part of Remote People, you will enjoy:
- A competitive salary
- An asynchronous working environment
- A “Remote-First” or hybrid work setting depending on job nature
- The ability to work abroad for short periods
- Growth opportunities within the company
- Essential hardware provided for new joiners to ensure success from day one
