Enterprise Customer Success Manager at Harvey | Dallas

Why Join Harvey?At Harvey, we’re revolutionizing the landscape of legal and professional services — not just incrementally, but comprehensively. By harnessing cutting-edge agentic AI, a robust enterprise platform, and extensive domain knowledge, we’re transforming the execution of critical knowledge work for years to come.This is a unique opportunity to cont…

We are seeking a highly skilled Commercial Counsel to join our dynamic legal team at Harvey. In this role, you will provide expert legal advice on commercial contracts and transactions, ensuring compliance with applicable laws and regulations. You will play a crucial role in supporting our business objectives while mitigating risk and enhancing operational efficiency.Your responsibilities will include drafting, reviewing, and negotiating various commercial agreements, advising on legal issues related to business operations, and collaborating with cross-functional teams. We are looking for a proactive individual with strong analytical skills and a commitment to excellence.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services through a comprehensive approach. By integrating advanced AI technologies, a robust enterprise platform, and extensive industry expertise, we are redefining the execution of critical knowledge work for generations to come.This is a unique opportunity to contribute to the growth of a transformative company at a pivotal moment. With over 1,000 clients in more than 58 countries, a strong alignment with market needs, and backing from top-tier investors, we are rapidly expanding and creating a new market segment. The ambitions are high, the expectations are elevated, and the potential for personal and professional growth is extraordinary.Our team consists of intelligent, driven individuals who are deeply passionate about our mission. We prioritize speed, intensity, and accountability in addressing challenges — from initial ideas to long-term success. We work closely with our clients, from leadership to engineering teams, collaboratively solving pressing problems with urgency and care. If you excel in uncertain environments, strive for excellence, and wish to influence the future of work alongside like-minded peers, we encourage you to join us on this journey.At Harvey, we are actively shaping the future of professional services today — and we are just beginning.Role OverviewWe are excited to announce the opening of Harvey’s new office in Dallas! We emphasize close collaboration with our clients and are hiring across various customer-focused functions in the market. We are looking for a dynamic Site Lead who will spearhead our new office and serve as the senior leader in the area.As a Site Lead, you will be pivotal in driving Harvey's business development efforts in the region. This executive-level position requires a seasoned leader who will enhance Harvey's reputation and foster community relations locally. You will play a crucial role in establishing Harvey's market presence, cultivating valuable partnerships, and spearheading business development initiatives. This foundational position will significantly influence how Harvey develops its brand and customer base in regional markets.Key ResponsibilitiesLead business development initiatives within the assigned region, collaborating closely with Sales and Customer Success teams to build and maintain relationships with senior stakeholders at top law firms and In-House teams.Act as a representative of Harvey at industry events, panels, and customer engagements.Collaborate with local field marketing teams to accelerate business development and community involvement.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services, not just through incremental changes, but through comprehensive transformations. By leveraging cutting-edge AI, a robust enterprise platform, and extensive domain knowledge, we are redefining how essential knowledge work is conducted for generations to come.This is an exceptional opportunity to contribute to the foundation of a generational company at a pivotal moment in its growth. With over 1,000 customers spanning more than 58 countries, a strong product-market fit, and backing from world-class investors, we are rapidly expanding and establishing a new category in real time. The challenges we tackle are ambitious, the standards we set are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is intelligent, driven, and wholly dedicated to our mission. We thrive on speed, intensity, and taking genuine ownership of the challenges we face— from initial ideation to long-term results. We maintain close relationships with our customers, collaborating closely with both leadership and engineers to address real problems with urgency and care. If you flourish in uncertain environments, strive for excellence, and wish to influence the future of work alongside others who elevate the standards, we invite you to grow with us.At Harvey, we are shaping the future of professional services today—and we are just getting started.Role OverviewAs the Mid Market Sales Manager at Harvey, you will guide and mentor a team of high-achieving Account Executives to drive the expansion and success of our AI solutions within mid-sized and boutique law firms, as well as in-house legal teams. You will take ownership of achieving ambitious sales targets while actively engaging with potential Harvey customers. Additionally, you will contribute to refining the operational framework of our rapidly growing Mid Market organization by developing playbooks, best practices, and a top-tier sales toolkit. We seek a proactive individual who can navigate uncertainty, excel in a fast-paced environment, and tackle complex challenges with minimal oversight. Ideal candidates will possess exceptional core sales skills, experience in scaling high-velocity teams and mentoring colleagues, outstanding communication abilities, and a strong understanding of customer needs.

Join Us at Harvey!At Harvey, we’re revolutionizing the landscape of legal and professional services with an end-to-end transformation. Merging cutting-edge AI technology, a robust enterprise platform, and extensive domain expertise, we’re redefining the future of knowledge work.This is a unique opportunity to contribute to the establishment of a generational company at a pivotal moment. With over 1000 clients across more than 60 countries, a strong product-market alignment, and exceptional investor support, we are rapidly scaling and crafting a new industry category. The ambition is high, the expectations are elevated, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are passionately aligned with our mission. We thrive on speed, intensity, and taking genuine ownership of our challenges — from ideation to impactful results. We engage closely with our customers, collaborating across all levels, and working diligently to address real-world problems with urgency and care. If you excel in dynamic environments, strive for excellence, and are eager to help shape the future of work alongside a team that consistently raises the bar, we welcome you to join our journey.Position OverviewWe are on the lookout for an enthusiastic and detail-oriented Senior Payroll and Equity Analyst to become an integral part of our expanding Finance team. In this vital role, you will ensure the precise and prompt processing of payroll and equity operations across our organization. As a key player in Harvey’s payroll and equity team during a phase of rapid growth, you will have the chance to develop scalable processes, collaborate cross-functionally with People Operations, Accounting, and Finance teams, and enhance our overall employee experience. This position is ideal for a payroll and equity expert who thrives in a fast-paced, dynamic setting and is driven by operational excellence.Key ResponsibilitiesPayroll OperationsAct as the go-to expert for comprehensive payroll operationsFacilitate the accurate and timely processing of semi-monthly, bi-weekly, and off-cycle payrolls, including sales compensation, bonuses, and termination paymentsReview and reconcile payroll data including earnings, deductions, tax withholdings, and garnishmentsEnsure compliance with all relevant federal, state, and local payroll tax regulationsMaintain payroll records and documentation

Role Overview Semperis is hiring an Enterprise Customer Success Manager in Dallas, TX. This person will work closely with enterprise clients to help them get the most out of Semperis identity protection solutions. The role centers on guiding clients through implementation and supporting them as they adopt and expand their use of our products. What You Will Do Build and maintain strong relationships with enterprise customers Understand each client’s business needs and objectives Provide strategic guidance throughout the customer journey Facilitate clear communication between clients and Semperis internal teams Support clients to ensure satisfaction and long-term success with Semperis solutions

About ZiplineAre you ready to make a difference? At Zipline, we are committed to revolutionizing logistics through our innovative autonomous drone delivery technology. From delivering essential blood supplies in Rwanda to enhancing order fulfillment for retail and restaurant partners across the U.S., we are reshaping the last-mile delivery landscape.Our technology may be intricate, but our mission is straightforward: to create a logistics system that ensures timely delivery of essential goods. By leveraging AI and autonomous robotics, Zipline is on a path to reduce carbon emissions, alleviate traffic congestion, and ensure equitable access to services for billions globally.We are a team of dedicated and pragmatic problem solvers who believe in building a business that is not only profitable but also beneficial for the world. If this resonates with you, we invite you to join us in our mission.

About 3E:3E is a passionate, mission-driven organization striving to foster a safer and more sustainable world!We offer award-winning regulatory expertise and innovative technology that integrates data and intelligence related to chemicals, regulations, products, and supply chains for over 5,000 customers worldwide.With over 35 years of experience and 15 locations across North America, Europe, and Asia, we connect our customers to a new era of expert-led AI solutions, designed to expedite future product compliance with trust, speed, and domain authority.Are you prepared to help shape the future? Join us!At 3E, our goal is to help customers derive lasting value from the products and services they depend on daily. We are in search of a Customer Success Manager who can cultivate robust customer relationships, drive product adoption, and support retention and growth across a designated portfolio.In this position, you will collaborate closely with an Account Manager to ensure customers maximize their investment in 3E solutions. You will act as a trusted advisor, guiding customers towards enhanced usage, deeper engagement, and improved business outcomes. Furthermore, you will identify potential risks, assist in renewal preparedness, and explore opportunities for ongoing value expansion. This role is ideal for an individual who possesses strong relationship-building skills and commercial insight, enjoys working across various products, and is motivated by facilitating customer success.What success looks likeSuccess in this role entails establishing strong, trusted relationships that result in meaningful adoption, consistent engagement, and long-term retention. You will be instrumental in helping customers realize value from 3E solutions while assisting your Account Manager in achieving renewal and growth objectives. This includes increasing product usage across your accounts, maintaining a proactive engagement schedule, addressing risks before they affect retention, and ensuring customers perceive 3E as a strategic partner rather than merely a vendor.

Join our dynamic team at Harvey as a Legal Engineer in Dallas, where your expertise in legal technology will help shape the future of legal services. You will collaborate with our innovative team to develop and implement cutting-edge solutions that enhance the efficiency and effectiveness of legal operations.

OpenGov is the premier provider of AI and ERP solutions tailored for local and state governments across the United States. With a robust network of over 2,000 cities, counties, state agencies, school districts, and special districts, OpenGov empowers public sector organizations to operate more efficiently, adapt to evolving needs, and foster public trust. Our flagship products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data solutions. These state-of-the-art solutions are seamlessly integrated within the OpenGov ERP, enabling public entities to prioritize their missions and maximize ROI with every investment and decision. Discover how OpenGov is revolutionizing government effectiveness and accountability for communities everywhere at OpenGov.com.Job SummaryAs a Customer Success Manager II at OpenGov, you will take charge of a diverse portfolio of approximately 80 clients, transforming their engagement with our software into a powerful tool for community service. This proactive role is crafted for high achievers who excel in organization, relationship management, and achieving retention goals.Key ResponsibilitiesStrategic Portfolio Management: Oversee the full lifecycle of your clients, transitioning from reactive support to an engaged partnership focused on their success.Risk Mitigation & Retention: Utilize data analytics to proactively identify accounts at risk. Develop and implement strategies to stabilize usage and ensure timely renewals.Commercial Ownership: Manage the renewal process end-to-end, maintaining high Net Revenue Retention (NRR) and identifying opportunities for expansion that align with customer needs.Adoption Mastery: Conduct regular executive business reviews (EBRs) to align OpenGov’s value proposition with the evolving goals of your customers related to legislation and budget.Internal Advocacy: Represent the customer’s perspective to our Product and Engineering teams, ensuring that the realities of government operations inform our development roadmap.Process Excellence: Contribute to optimizing our operational workflows for churn prevention and efficient onboarding.

Why Choose Harvey?At Harvey, we are revolutionizing the legal and professional services landscape — not just in small steps, but through comprehensive, transformational change. By merging cutting-edge AI technology with an enterprise-grade platform and extensive domain knowledge, we are redefining how essential knowledge work will be performed for generations to come.This is an exceptional opportunity to contribute to a generational company at a pivotal moment. With over 1,000 clients across more than 58 countries, a strong product-market fit, and backing from world-class investors, we are rapidly scaling and creating a new industry category. The challenges are significant, expectations are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are deeply passionate about our mission. We operate with speed, intensity, and take genuine ownership of the challenges we confront — from initial concepts to long-term results. We maintain close relationships with our customers — from leadership to engineers — collaborating to resolve real issues with urgency and care. If you excel in uncertain environments, strive for excellence, and wish to help shape the future of work alongside others who elevate standards, we encourage you to join us in building this future.At Harvey, we are actively writing the future of professional services — and we are just getting started.Role OverviewAs a Legal Product Specialist at Harvey, you will be an experienced attorney from a top-tier law firm, using your legal insights to assist clients in smoothly integrating Harvey into their daily operations — boosting adoption, enhancing usage, and facilitating long-term growth and renewal. Legal Product Specialists work closely with Harvey’s Customer Success Managers and Account Executives to manage all aspects of the post-sales strategy. You will cultivate consultative relationships with law firm partners, associates, innovation teams, and in-house legal counsel at private equity firms and Fortune 500 companies, acting as a trusted advisor on how Harvey’s AI solutions can improve legal efficiency and effectiveness.Utilizing your legal training and practical experience, you will ask insightful questions, identify obstacles to adoption, and develop customized strategies that establish trust with clients. You will collaborate with Customer Success Managers and Account Executives to communicate Harvey’s value through a combination of large group sessions, intimate workshops, and personal discussions.Key ResponsibilitiesEstablish trusted relationships with law firms and in-house legal teams by comprehensively understanding their workflows and providing tailored recommendations on integrating Harvey’s AI into their daily routines.Design and conduct onboarding sessions and training workshops to ensure clients utilize Harvey effectively and maximize its benefits.

Are you passionate about fostering success for our US clients? If so, we want you on our dynamic team!Beyond Now is a global leader in ecosystem orchestration and digital platform solutions, empowering organizations to swiftly launch new services and enhance revenue in today's fast-paced environment of cloud technology, IoT, AI, and 5G. We are expanding our team with top talent, and we invite you to bring your expertise to our United States division.Customer Success ManagerLocation: Dallas, TX | Hybrid (Client-Based) | Full-time | Immediate StartYour Responsibilities:As a vital member of our team, you will ensure the ongoing success and satisfaction of our telecommunications clients. Your role will blend deep industry knowledge, strategic relationship management, and a focus on enhancing growth and operational efficiency through our platform.Customer Success and Satisfaction:Establish and nurture robust relationships with business and product stakeholders in telecommunications accounts.Serve as a trusted advisor, offering strategic insights to optimize the value derived from our platform.Boost customer satisfaction (CSAT) and Net Promoter Score (NPS) by proactively meeting customer needs and delivering outstanding service.Maintain an on-site presence with clients to deepen relationships and understand their business challenges and opportunities.Platform Growth and Adoption:Encourage clients to manage more services through our platform to increase usage.Identify opportunities for introducing new services and solutions to both existing and new business units.Work collaboratively with cross-functional teams to customize solutions to meet client requirements.Revenue and Financial Management:Drive bookings from existing accounts and new operational companies.Ensure precise revenue forecasting and achieve targeted revenue growth for our SaaS offerings.Oversee cash collection processes to ensure the financial health of operations.Performance Metrics: Take ownership of key performance indicators, including improvements in CSAT and NPS, and growth in revenue.

About UsAt AssistIQ, we strive to revolutionize the healthcare supply chain by addressing a fundamental issue: the lack of precise data and insights regarding supply and implant usage. Our advanced AI-driven software allows for real-time, accurate tracking of supply and implant usage, delivering actionable insights to healthcare systems. This leads to enhanced revenue capture, minimized waste, and ultimately, improved patient care outcomes.About the RoleAs a Customer Success Manager at AssistIQ, you will play a pivotal role in fostering and nurturing customer relationships, ensuring their satisfaction with our products. You will collaborate with our dedicated team to refine our processes and establish best practices, contributing to the development of a scalable customer success model.Your responsibilities will include managing customer relationships, proactively resolving issues, demonstrating product value, and driving customer retention. You will ensure that customers are maximizing the use of our product and work with the Delivery Director to explore expansion opportunities. You will engage with customers early in the sales cycle, support them during implementation, and maintain the relationship post-launch.We are looking for candidates who thrive in a fast-paced startup atmosphere. The ideal candidate will have a strong aptitude for relationship-building, problem-solving, and gathering feedback to identify value for stakeholders. A proactive mindset and exceptional communication skills are essential, as the dynamic nature of startup life means priorities may shift frequently.

Join us for an enriching internship experience at Enterprise Properties, Inc., where you will gain a comprehensive understanding of our operations, products, and team dynamics. The internship is designed to immerse you in our production processes, beginning with hands-on general labor work to foster relationships and develop essential skills over the first 7 weeks. This foundational phase will prepare you for the second half of the program, which will delve deeper into your specific role. You will engage in project management meetings, sales discussions, and learn about engineering details and production scheduling.The internship runs Monday to Friday, from 7:00 AM to 4:00 PM, with a minimum commitment of 30 hours per week. Overtime may be available upon agreement.

As a Customer Success Manager at Spare, you will play a pivotal role in ensuring our clients achieve maximum value from our innovative solutions. You will be responsible for building strong relationships with customers, understanding their needs, and guiding them through our offerings. Your expertise in customer engagement will help in driving product adoption and delivering outstanding service quality.This role requires a proactive individual who can navigate complex customer environments and foster long-term partnerships. You will collaborate closely with cross-functional teams to align customer objectives with company goals.

Join our dedicated Customer Success team at Descope, where we prioritize the satisfaction and success of our clients as they seamlessly integrate our cutting-edge authentication services. This technical team is pivotal in building enduring customer relationships and guiding clients from onboarding through to successful implementation and scaling of Descope solutions in their production environments. Key Responsibilities Empower customers to master Descope's authentication features by providing hands-on support, sharing best practices, and delivering expert guidance throughout their journey. By thoroughly understanding customer use cases, the team offers tailored advice, facilitates successful integrations, and champions customer needs within the organization.Collaborate with our Developer Relations team to curate and maintain essential resources such as knowledge base articles, documentation, and sample code to meet our customers' technical requirements. While focused on direct customer engagement, the team contributes to resources that foster efficient self-service and expedite the adoption of Descope's solutions.Engage in Internal Collaboration: Work closely with product managers, engineers, and cross-functional teams to ensure customer feedback drives continuous product enhancements and improves the overall customer experience. Assist in identifying feature requests and advocate for customer interests within the company.Act as a Customer Success Advocate: Build strong partnerships with customers to understand their objectives, challenges, and technical needs. Provide insightful direction and support to ensure successful integration and implementation of Descope's services.Oversee the Implementation Process: Guide customers and prospects (POCs) through the complete implementation process, assisting in planning, designing, and deploying Descope into their applications. Address and resolve integration challenges to ensure a smooth experience.Champion the Customer Voice: Collect and relay customer feedback to internal teams, including product management and engineering, to prioritize features and improvements that align with customer needs.Deliver Training and Enablement Support: Design and conduct training sessions that empower customers and their teams to excel in utilizing Descope's features. Serve as the primary technical expert for troubleshooting, advanced use cases, and ongoing technical enablement throughout the customer journey.Collaborate Across Teams: Work in harmony with product management, engineering, and marketing to deliver a cohesive customer experience. Prepare resources and guidance to support new feature launches and updates.Foster Long-term Relationships: Become a trusted advisor to our customers throughout their post-sales journey, ensuring they achieve their desired outcomes.

Join Armistech Security as a Technical Customer Success Manager, where you'll be pivotal in ensuring our clients achieve their desired outcomes using our advanced security solutions. This role combines technical expertise with exceptional customer service, enabling you to foster strong relationships with our clients and drive their success.As a Technical Customer Success Manager, you'll engage with clients post-implementation, providing guidance, troubleshooting, and strategic insights to maximize the value of our products. Your proactive approach will help identify opportunities for upselling and cross-selling, ensuring our clients are satisfied and well-supported.

Join Semperis as a Customer Success Manager for Scale SMB and be part of a mission-driven team! At Semperis, we prioritize creating a positive workplace where our employees feel valued, supported, and empowered to excel. Our commitment to purpose, growth, and work-life balance has earned us accolades as one of America’s Fastest-Growing Cybersecurity Companies according to the Inc. 5000, a DUNS 100 Top Startup to Work For, and multiple Inc. Best Workplace awards.Your Role: As a Customer Success Manager, you will take the lead in managing and enhancing our customer success programs for Small to Medium-Sized Business (SMB) clients, including Commercial, SLED, and Federal sectors. Your impact will be felt across the Central Time Zone as you deliver an exceptional customer journey and drive our growth initiatives.Key Responsibilities:Develop and execute success plans tailored for your portfolio of strategic and scale customers, guiding them through key lifecycle stages such as onboarding, adoption, optimization, expansion, and renewal.Design and implement engaging programs, including onboarding cohorts, digital journeys, product enablement webinars, and proactive health checks.Foster collaborative relationships across cross-functional teams, including Technical Delivery and Sales, to maximize success for our SMB clients.Utilize your cyber-security expertise to identify product and operational gaps, developing scalable solutions to enhance customer satisfaction.Ensure smooth onboarding for new customers, facilitating successful implementation of Semperis solutions.

Harvey is looking for a Technical Accounting and Reporting Manager to join the finance team in Dallas. This position oversees technical accounting activities, manages the preparation of financial reports, and ensures compliance with relevant accounting standards and regulations. Role overview This role focuses on maintaining accurate financial reporting and strengthening internal controls. The manager will play a key part in supporting strategic decisions by providing insights based on technical accounting expertise. What you will do Oversee technical accounting functions and processes Ensure all financial reports comply with accounting standards and regulatory requirements Manage the preparation and review of financial statements and related documentation Contribute to the improvement of internal controls and reporting procedures Requirements Strong background in technical accounting Attention to detail and accuracy Experience preparing and reviewing financial reports Ability to support compliance and enhance internal controls

Join Our Team as a Customer Success Manager!Are you passionate about driving the success of our US clients? Beyond Now is a premier international provider of ecosystem orchestration and digital platforms. Our mission is to empower organizations to rapidly launch innovative services and enhance revenue in today's landscape of cloud computing, IoT, AI, and 5G technology.We are expanding our global team with talented professionals, and we invite you to become part of our dynamic workforce in the United States.Your Role:As a key member of our team, you will ensure the success and satisfaction of our telecommunications clients through a blend of domain expertise, strategic relationship management, and a keen focus on fostering growth and operational efficiency on our platform.Customer Success and Satisfaction:Build and nurture strong relationships with stakeholders in telco accounts.Act as a trusted advisor, offering strategic insights to maximize platform value.Enhance customer satisfaction metrics by proactively addressing needs and delivering exceptional service.Maintain an on-site presence to strengthen relationships and understand client challenges.Platform Growth and Adoption:Encourage increased platform usage by guiding customers to manage additional services.Spot opportunities to introduce new services across existing and new business units.Work collaboratively with cross-functional teams to customize solutions for customer requirements.Revenue and Financial Management:Drive revenue from existing accounts and new operating companies.Ensure accurate forecasting and meet targeted revenue growth for our SaaS products.Oversee cash collection processes to maintain robust financial health.Performance Metrics: Achieve key performance indicators such as CSAT and NPS improvement, revenue growth, and more.