Vice President of Operations

Key Responsibilities:Formulate and execute operational strategies to foster growth and align with the startup’s ambitious vision.Supervise the design, development, and implementation of infrastructure projects, including smart grids, renewable energy installations, and modular facilities.Recruit, mentor, and lead high-performance teams in operations, enginee…

Company Overview At Accordion, we redefine the landscape of finance. As the premier partner in value creation for private equity, we sit at a pivotal intersection where sponsors and CFOs collaborate. Our expertise in financial consulting, powered by data, technology, and AI, enables us to assist clients in maximizing value, ensuring that the office of the CFO excels in driving comprehensive value creation. If you thrive on challenges and are eager to advance your career, join our team of over 1,400 finance and technology professionals. Together, we tackle complex problems in a supportive and collaborative atmosphere. Supported by leading private equity firms and headquartered in New York, with a global presence across ten offices, we are a rapidly growing, entrepreneurial firm seeking individuals who aspire to contribute to something remarkable. Make your impact with us! Practice Overview Our Transactions team employs a systematic, action-oriented methodology to identify and create value for our clients. We offer a comprehensive range of expertise to private equity buyers and sellers, covering diligence, merger planning, post-merger integration, and carve-out support. The team fuses Integration Management Office (IMO) and Separation Management Office (SMO) proficiency with deep finance and accounting insights, data analytics, operational expertise, and private equity knowledge across diverse engagements, from pre-deal (synergy and carve-out diligence) to post-deal (integration planning, execution, and tracking). As a Vice President, you will play a crucial role within the team, managing and executing M&A projects that align with the CFO agenda and finance function. You will oversee and support initiatives across various sectors, guiding our client service team in formulating and implementing transaction strategies. This role is based in our Dallas or New York City offices and offers a hybrid work model, allowing for remote work two days a week. Ideal candidates should reside in the desired location. Please note: This position is not eligible for immigration sponsorship.

Pariveda Solutions is an employee-owned professional services firm based in North America, dedicated to delivering top-notch strategy and technology services across diverse industries. As a mission-driven organization and a Certified B Corp, we empower our clients to envision and achieve more, whether that involves meeting quarterly objectives or navigating future challenges. From conception to execution, we enhance our clients' capabilities to drive improvements in both people and profits. Discover more about our mission, culture, recruitment process, and interview preparation.We are currently looking for a Vice President for our Dallas office. In this pivotal role, you will cultivate and strengthen client relationships, spearhead new business initiatives, expand strategic accounts, guide service delivery teams, and contribute to the realization of Pariveda's mission and objectives. Our people-centric approach and commitment to fostering individual growth will provide you with opportunities for personal development while mentoring those around you.Your Responsibilities Will Include:As a key member of the Dallas leadership team, you will significantly contribute to the growth of our Seattle office. Your responsibilities will encompass driving sales and delivering technology, transformation, and business solutions, while mentoring and nurturing a strong team of leaders. Specifically, you will:Develop new client accounts and enhance existing relationships, particularly with mid-market and larger enterprises across various industry segments in the Dallas area.Foster and grow existing strategic accounts to meet established revenue targets.Build credibility and trust with C-level executives by delivering tailored technology and business transformation solutions.Oversee client engagements from estimation through to delivery, ensuring effective project management, quality assurance, and successful outcomes.Guide business development activities and lead initiatives to expand our client portfolio.

Join Team Royal!Why Choose Royal Electric? At Royal Electric Company, we specialize in delivering top-notch electrical design, construction, and service, collaborating closely with builders, contractors, and facility owners who prioritize relationships, trust, expertise, and a shared commitment to achieving exceptional outcomes. Our mission is to revolutionize the construction culture, fostering an environment where everyone feels included. We take pride in championing initiatives like "Breaking Barriers," which highlights the significant contributions of women in our industry. Watch Breaking Barriers: Women At Work Episode 1Our success is underpinned by our core values of expertise, collaboration, integrity, passion, and loyalty. These principles guide our purpose: to build exceptional relationships, one project at a time!We are dedicated to supporting our team through comprehensive wellness programs and continuous professional development opportunities, reflecting our investment in your growth and well-being.We are currently seeking a Vice President of Finance. This pivotal role can be based in either our Sacramento, CA or Dallas, TX office.The Vice President of Finance (VP Finance) holds a vital leadership position, responsible for driving financial performance, operational efficiency, and strategic growth across the organization. Reporting directly to the CFO and serving on the Executive Leadership Team (ELT), this role encompasses all facets of financial planning, analysis, reporting, and operations.The VP Finance collaborates closely with the CFO, executive leadership, and operational teams to provide accurate insights, ensure fiscal discipline, and facilitate data-driven decision-making. This leader promotes interdepartmental collaboration, mentors finance professionals, and exhibits sound judgment in navigating complex financial hurdles.Key ResponsibilitiesStrategic & Financial LeadershipCollaborate with the CFO to craft and implement financial strategies that align with the company's growth objectives.Direct budgeting, forecasting, and long-term financial planning, ensuring alignment with operational priorities.Provide clear, data-driven recommendations to support executive decisions and business initiatives.

Role Overview:The Vice President of Land Acquisition is a pivotal leadership position responsible for driving the success of our acquisitions, entitlements, land development, and new community planning. This role demands exceptional coordination across multiple departments to ensure timely project delivery within budget constraints.Key Responsibilities:Land Acquisition:Establish and nurture relationships with brokers, developers, engineers, planners, municipalities, and landowners to uncover new acquisition opportunities.Conduct thorough preliminary due diligence and underwriting to assess the viability of potential deals.Lead and develop Land Acquisition Analysts and Project Managers in executing comprehensive land acquisition functions, including proforma analysis, market research, comparable sales studies, site planning, and due diligence.Oversee the management of the Land Pipeline for current and upcoming deals.Prepare monthly and quarterly land reports for the corporate office, detailing lot counts and new projects under LOI/Contract.Negotiate purchase prices and terms for all land contracts, ensuring favorable outcomes.Review all Letters of Intent and contracts meticulously.Collaborate with legal teams to resolve issues that may arise during contract negotiations and feasibility assessments.Entitlements:Lead the entitlements team and manage all entitlement projects through their lifecycle.Oversee land entitlement and forward planning for all company projects and properties within the portfolio.Coordinate the hiring and daily management of consultants involved in due diligence, land development, entitlement, and construction document approval processes.Facilitate interactions with various approval agencies, including City and County Planning, Engineering, Zoning, and HOA Departments.Ensure timely payment of consultant fees and adherence to project budgets.Monitor entitlement projects to guarantee they remain within budgetary constraints.Land Development:Coordinate the preparation of pro forma entitlement budgets, land acquisition checklists, and project schedules.Ensure all projects are executed within budget and adhere to established timelines.Oversee the formulation of land development budgets for all projects.Negotiate contractor agreements, pricing, and terms to secure advantageous contracts.New Community Planning:Manage the opening and completion of new communities, ensuring all processes are streamlined and efficient.Collaborate with various departments to align project goals and outcomes.

Job Title: Vice President of Business Development Location: Remote, United States Reports To: Chief Growth Officer About Luminary Hospice: Luminary Hospice is dedicated to transforming the end-of-life experience by providing comprehensive and compassionate care. We empower our team members to influence our culture positively, allowing them to deliver unparalleled support to patients and their families during their most critical moments. Our mission centers on delivering personalized care that embodies compassion and safeguards dignity for everyone we serve on their end-of-life journey. We prioritize holistic care, encompassing expert medical attention, effective pain management, and emotional and spiritual support, along with resources for families and caregivers. About the Role: As the Vice President of Business Development, you will be a strategic and proactive leader, tasked with spearheading growth initiatives and referral development across various markets. Reporting directly to the Chief Growth Officer, you will collaborate closely with Hospice Care Consultants (HCCs) and market leaders to craft and implement sales strategies, enhance referral partnerships, and meet revenue targets. This leader will foster a culture of accountability and performance, ensuring Luminary Hospice is recognized as the provider of choice in every community we serve. Key Responsibilities: Sales Leadership & Strategy• Collaborate with the Chief Growth Officer to design, implement, and optimize sales strategies that align with organizational growth objectives.• Translate organizational goals into actionable field sales plans, KPIs, and performance metrics.• Monitor performance against targets, identifying trends, risks, and opportunities. Team Development & Coaching• Provide direct oversight to Hospice Care Consultants in the field, ensuring consistent execution of sales strategies and performance standards.

About GigaGiga, a pioneering voice AI startup, has successfully secured $61M in Series A funding and boasts several high-profile clients, including DoorDash. We are on a mission to revolutionize customer experience with our cutting-edge AI agents that are capable of understanding emotions, resolving issues in real-time, and scaling across the largest enterprises globally.This is a pivotal moment for Giga. Our initial successes are just the beginning, and we have ambitious plans to establish ourselves as the leading AI platform for enterprise automation, driven by our superior voice intelligence. To realize this vision, we are seeking exceptional engineers to join our team.Our work impacts millions daily, and our engineers enjoy the autonomy to make significant contributions. This unique opportunity allows you to work alongside brilliant founders, experience commercial success, and participate in the journey of building a generational company.Key Highlights:Giga Secures $61M in Series A FundingPartnership Between DoorDash and GigaJoin us as we build AI agents that are trusted by leading B2C companies worldwide. Industry giants like DoorDash rely on Giga for their most intricate support and operational workflows across voice, chat, and email. If this resonates with you, we encourage you to apply!About the RoleAs the Regional Vice President of Enterprise Sales, you will be instrumental in strategizing, mentoring, and guiding a team of Enterprise Sales Directors responsible for driving new business opportunities through the complete sales cycle.What You’ll DoRecruit, manage, and develop a team of Enterprise Sales Directors focused on securing new business and expanding existing accounts.Oversee productivity metrics for your team, including deal size, win rate, and forecast accuracy, while guiding them through a proactive sales cycle.Coach your team to establish executive relationships with named Enterprise accounts in their regions and navigate complex enterprise deals and negotiations.Cultivate a collaborative culture that emphasizes value-driven leadership and achieving desired customer outcomes.Build trust-based relationships with customers and partners to drive business success.

Allworth Financial (www.allworthfinancial.com) is a leading independent financial advisory firm dedicated to empowering individuals through expert retirement planning, investment advisory, and 401(k) management. Our client-centric approach ensures that we provide tailored financial solutions designed to meet both short-term and long-term investment objectives.Founded in 1993 in Sacramento, California, Allworth Financial has grown into a multi-billion dollar, private equity-backed Registered Investment Advisor. We pride ourselves on being a fee-based, employee-focused fiduciary advisory firm, committed to prioritizing client well-being and education. Our continuous growth, driven by strategic acquisitions and organic expansion, has earned us accolades such as the “Circle of Excellence” award from the National Business Research Institute in 2021, recognizing our exceptional employee and client satisfaction. Additionally, we were recognized as one of Barron’s Top 40 RIAs in 2024.SUMMARY:We are looking for an innovative and collaborative Vice President of Strategic Initiatives to spearhead cross-functional projects that drive technological advancements and operational efficiency across our organization. This pivotal role will connect software engineering, infrastructure, marketing, financial services, and leadership, focusing on scalable solutions that deliver value.In this hands-on position, you will architect and implement transformative initiatives—from AI-driven automation to system integrations that enhance client acquisition and experience. We seek a technically adept leader with a vision for project execution and a curious mindset.This is a full-time exempt position, either in one of our offices or remote.

Join the Lantern TeamLantern is a pioneering specialty care platform that connects individuals with top-tier healthcare providers when they need it the most. Our extensive Network of Excellence features the nation’s leading specialists in surgery, cancer care, infusions, and more, enabling us to deliver exceptional care while also achieving significant cost savings for employers and their employees. At Lantern, we pair every member with a dedicated care team, including Care Advocates and nurses, throughout their healthcare journey, ensuring they return to good health, reunite with their families, and get back to work. With convenient access to specialists nationwide, Lantern ensures that quality care is always within reach. Trusted by some of the largest employers in the nation, we are proud to serve over 6 million members across the country. Learn more about us at lanterncare.com.About You:You utilize LOGIC in your decision-making process, understanding that progress is essential for driving change. You prioritize the execution of your content while thriving in a fast-paced environment, taking the time to celebrate both small and significant victories.INCLUSION is a fundamental belief of yours. You value a diverse and inclusive workplace and are eager to be part of a team that embraces different experiences and perspectives.You possess the GRIT, motivation, and ambition to tackle substantial challenges. Major issues call for innovative solutions and a supportive team.Your dedication to HUMANITY drives you to keep customer needs at the forefront of your decisions. Your customers are not just users of your product; they inspire you to effect meaningful change.Integrity is your guiding principle, focusing on TRUTH rather than merely providing pleasing answers.You excel in a collaborative team environment, recognizing that teamwork is crucial for driving innovation and implementing change.These pillars of LIGHT remind our team that we are making a difference by offering guidance and support in navigating the often complex and confusing healthcare landscape. Through this LIGHT, we hope individuals can find their way to the best care, resources, and support they need to reclaim their lives.If this resonates with you, we would love to connect and explore career opportunities at Lantern.Please apply to our recruitment team.

Bellwether is a prestigious global advisory firm dedicated to assisting businesses in overcoming their most intricate challenges and amplifying enterprise value. Our expertise lies in devising and implementing dynamic growth strategies through genuine collaboration with our clients. By integrating profound industry knowledge, advanced analytical skills, and top-tier talent, we deliver exceptional value across the entire business lifecycle, from transaction management to operational transformation. With a focus on managing, analyzing, and reporting over $40 billion in assets under management across a diverse array of real estate-related assets and corporate platforms in North America, Europe, and Asia, Bellwether is well-equipped to tackle the complexities of today’s market. Our privately held firm has established offices in major cities including Los Angeles, Newport Beach, Salt Lake City, London, and Dallas.Role Overview In the capacity of Vice President within our construction management team, you will take on a pivotal role overseeing the management and execution of development and construction projects on behalf of our clients nationwide. Your responsibilities will encompass managing external consultants, coordinating with internal teams, and maintaining direct communication with clients. As our team broadens its service offerings, this presents an extraordinary opportunity to join a rapidly expanding team in a leadership position.

Role Overview Stream Realty Partners, L.P. is hiring a Vice President of Workplace Strategy in Dallas. This senior leader will shape and deliver workplace strategies that support operational goals and strengthen employee engagement across client organizations. Key Responsibilities Develop and execute workplace strategies tailored to client needs and business objectives. Work closely with teams from different disciplines to design and roll out workplace solutions. Apply deep knowledge of workplace trends and design to create spaces that encourage collaboration, creativity, and productivity. Collaboration and Impact This role partners with cross-functional groups to ensure workplace solutions match client priorities and support a productive, engaging environment.

Join Our Team!From iconic apartments in New York to state-of-the-art hospitals and stadiums in Dallas, and from esteemed university libraries to innovative retail spaces, our teams are integral in providing architectural glass and building products that enhance the way people live, work, heal, learn, and play. At Oldcastle Building Envelope, the impact of our employees' efforts is profound. With a workforce exceeding 6,500 and over 80 manufacturing and distribution facilities across five countries, we invite you to explore some of our most cherished projects here.Embark on your journey with OBE and contribute to building the future.Key ResponsibilitiesAs the Vice President of Regional Sales, you will be a pivotal member of the CRL leadership team, responsible for steering sustainable revenue growth and leading a dynamic, customer-centric sales organization. You will design strategies, motivate teams, and deliver transformative solutions that enhance our market presence.Your responsibilities will include:Develop and implement regional sales and channel strategies to meet revenue and profitability targets.Align sales objectives with overall business strategy through effective forecasting, planning, and budgeting.Create and maintain annual segment plans to attract new customers, increase market share, and enter new markets.Collaborate cross-functionally with Marketing to synchronize priorities, campaigns, and resources.Design and refine sales structures, including territories, roles, quotas, and incentive programs.Leverage data, market insights, and competitive intelligence for informed decision-making and growth identification.Establish pricing strategies, controls, and reporting to maximize portfolio value.Oversee sales operations, KPIs, and performance management systems.Enhance pipeline management and forecasting to ensure steady revenue generation.Collaborate with leadership...

Join Our Team!From residential apartments in New York to state-of-the-art hospitals and stadiums in Dallas, and from prestigious university libraries to innovative retail environments, our teams at Oldcastle Building Envelope (OBE) are integral in supplying architectural glass and building products that enhance the way people live, work, heal, learn, and play. With a workforce of over 6,500 and more than 80 manufacturing and distribution facilities across five countries, our employees' contributions genuinely shape the future. Explore some of our standout projects here.Embark on your journey with OBE and help us construct the future.Your ResponsibilitiesWe are on the lookout for a Vice President of Cost Engineering who is equally dedicated to nurturing talent and ensuring precision and performance.In this executive leadership role, you will serve as both a visionary and a builder, defining the future of project delivery excellence at OBE. You will spearhead a digital transformation in our estimating and cost engineering functions, propelling the adoption of AI, enhancing data automation, and leveraging analytical insights to significantly boost accuracy, speed, and scalability across our operations.Your role will extend beyond management; you will inspire, mentor, and innovate within the organization.Executive Leadership ResponsibilitiesProvide strategic leadership and direction for Project Controls and Cost Engineering functions to align with overarching business objectives.Enhance dashboards, KPIs, and reporting frameworks to foster transparency and accountability across all projects.

At AlixPartners, we tackle the most intricate and critical challenges by swiftly transitioning from analysis to decisive action when it matters most; delivering value that makes a lasting impact on our clients, their employees, and the communities they serve. Our commitment to understanding, respecting, and honoring the needs of our employees, clients, and communities fosters an inclusive environment that we actively promote. We firmly believe in the unique value that diversity adds to our experiences and are dedicated to continually enhancing our initiatives, policies, and practices. We hold ourselves accountable by nurturing authenticity, growth, and equity for everyone.AlixPartners' Turnaround and Restructuring practice is esteemed globally by corporations, executives, and restructuring professionals as the benchmark for preserving value in critical situations. With a track record spanning over 40 years, we have provided guidance to management, investors, and creditors in many of the most significant and high-profile bankruptcies and restructurings. Currently, we stand as a premier global provider of turnaround and restructuring services, empowering companies across various sectors to achieve their financial objectives.Embracing a hybrid work model, AlixPartners offers flexibility to support our employees' work-life balance. This model combines in-person collaboration (at client sites or AlixPartners offices) with remote work opportunities. While travel is a component of this position, its frequency will vary based on client needs, team dynamics, and individual circumstances.

MasterBrand Cabinets LLC seeks an Area Vice President of Dealer Sales to lead its dealer sales team in Dallas. This position centers on driving sales growth and deepening partnerships with dealer organizations. Key responsibilities Guide and inspire the dealer sales team to reach sales growth goals Shape and implement strategies that align with the company’s direction Develop and nurture lasting relationships with dealer partners Promote a collaborative, team-oriented culture within the group Role focus This leadership role requires a blend of strategic thinking and relationship management. Success depends on the ability to motivate teams and foster strong connections with dealer partners throughout the Dallas area.

About Futu US Inc.Futu US Inc. is a pioneering force in the financial services industry, boasting two SEC-registered broker-dealers and a cutting-edge cryptocurrency brokerage, all under the esteemed umbrella of Futu Holdings Limited (Nasdaq: FUTU).We are committed to revolutionizing the investment landscape through a sophisticated digital brokerage and wealth management platform aimed at enhancing your investment experience.Our Key Entities:Futu Clearing Inc.: An SEC-registered FINRA member dedicated to providing world-class clearing and execution services.Moomoo Financial Inc.: As an SEC-registered FINRA member, we empower retail investors to access both U.S. and Asian securities markets with expert support.Moomoo Technology Inc.: While not a licensed broker-dealer, we offer a robust trading platform packed with data and insights to refine trading strategies.For further information on our entities and affiliates, visit futuclearing.com or moomoo.com/us to explore a future of investing characterized by confidence and innovation.About the Team & Role:In the capacity of Vice President of AML Compliance, you will spearhead a dedicated team tasked with the critical role of monitoring and enforcing our anti-money laundering policies and procedures. Your leadership will be paramount in ensuring adherence to regulatory requirements and in preserving the integrity of our financial services. You will collaborate closely with both internal and external stakeholders to identify and mitigate risks, offering expertise and oversight.This position requires you to be based at our designated office locations, adhering to our in-office work philosophy. Please note that remote work is not an option for this role. For additional insights regarding our in-office expectations, please contact the recruiter.Office Location: Jersey City, NJ

Lincoln International seeks a Vice President of Portfolio Valuations in Energy & Infrastructure for its Dallas, TX office. This role supports private equity firms, portfolio companies, and a range of public and private enterprises with valuation services in the energy and infrastructure sectors. Firm Overview Lincoln International is a global investment banking advisory firm. The team provides services in mergers and acquisitions, capital markets, private funds advisory, valuations, and fairness opinions. With more than 1,400 professionals in over 25 offices across 16 countries, the firm draws on deep industry knowledge and current market intelligence to support clients worldwide. Work Model Lincoln International follows a hybrid work approach. Employees collaborate onsite in Dallas from Monday through Thursday. Fridays offer flexibility to work remotely or in the office. Culture and Inclusion The firm values diversity of thought and seeks high-performing individuals from varied backgrounds. Lincoln International is committed to an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants are considered for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Learn more about the firm’s commitment to diversity and ESG initiatives.

Join Our Team!At Oldcastle Building Envelope (OBE), we are at the forefront of shaping the future of building products and architectural glass. From transforming urban landscapes with apartments in New York to providing state-of-the-art solutions for hospitals and stadiums in Dallas, and enriching the educational environments at prestigious universities, our contributions significantly impact how communities live, work, heal, learn, and play. With over 6,500 dedicated professionals and more than 80 manufacturing and distribution facilities across five countries, your work at OBE will truly make a difference. Check out some of our favorite projects here.Embark on your journey with OBE and help us build the future.Your Role and ResponsibilitiesThe Vice President of IT Enterprise Performance Management (EPM) & Corporate Applications will serve as the key strategic technology partner and advisor to the Controller and FP&A functions in finance and accounting. This position not only demands expertise in financial systems and processes but also encompasses oversight of corporate systems and the management of technology in areas such as HR, Travel & Expense, and compliance workflow management. Reporting directly to the CIO, you will play a pivotal role in shaping and implementing the technology agenda aimed at transforming enterprise processes, utilizing automation, AI/GenAI, analytics, and user-friendly platforms to enhance business value and operational efficiency.Strategic Planning & Partnership:Act as a trusted advisor to C-suite executives and senior leaders across enterprise functions. Collaborate on the development and execution of a 3-5 year digital roadmap that aligns with overall corporate goals and objectives.Work closely with the office of the CFO and CIO to develop the IT-Finance and EPM roadmap, ensuring the accuracy and timeliness of financial reporting and enabling automation to boost productivity within finance and accounting.Digital Transformation:Lead the modernization of core enterprise platforms and champion the adoption of AI/GenAI and automation to enhance speed, accuracy, and decision-making across business processes.Drive initiatives within all Accounting, FP&A, and Tax processes, including master data initiatives, driver-based forecasting, dynamic reporting, and leveraging AI for predictive analytics.

Entrata is hiring a Regional Vice President of Sales for the Homebody division, based in Dallas, TX. This leadership role centers on guiding a team of sales professionals and setting the direction for regional growth. Role overview This position is responsible for developing and executing strategic sales plans. The Regional Vice President of Sales will work closely with key clients, ensuring strong partnerships and consistent engagement throughout the sales cycle. What you will do Lead and mentor a regional sales team Create and implement sales strategies to drive revenue Build and maintain relationships with major clients Work toward ambitious sales goals for the Homebody division Requirements Experience leading sales teams Strong background in strategic sales planning Ability to develop client relationships and drive results

Role SummaryThe Vice President of Escalations plays a pivotal role in cultivating confidence, stability, and predictability in addressing high-impact issues affecting customers, partners, and internal operations. As the senior authority in escalation management, this position ensures the swift and professional resolution of complex service, delivery, billing, and carrier-related escalations, fostering cross-departmental alignment. The focus is on enhancing resolution speed, ensuring clear communication, and implementing systematic corrections to prevent future escalations.Primary ResponsibilitiesEscalation Leadership and Resolution ControlAssume ownership of escalated issues from customers and partners that necessitate senior-level intervention.Facilitate quick and methodical resolutions for delivery, service-impacting, billing, and carrier-related escalations.Establish clear expectations, decision rights, and accountability across all teams involved in escalation responses.Directly engage with enterprise customers, partners, and carriers when senior involvement is crucial.Operational Discipline and Root Cause ManagementDiagnose operational and commercial failures that lead to escalations and drive effective corrective actions.Ensure each escalation yields actionable insights that enhance processes, systems, and training standards.Work closely with Service Delivery, NOC, Billing, MSEs, Service Assurance, Carrier Operations, Engineering, and Sales to eliminate recurring issues.Communication and Stakeholder ManagementAct as the senior escalation contact for partners, customers, Channel Managers, and the AireSpring executive team.Provide concise and accurate communication that aligns with senior-level expectations throughout each escalation.Implement communication standards that reduce the need for customers, partners, or internal teams to seek repeated updates.Build trust with senior stakeholders through clarity, consistency, and disciplined follow-through.Performance and Accountability ManagementMonitor KPIs focusing on resolution time, communication quality, customer impact, and recurrence reduction.Deliver regular reports to the COO and CEO with clear insights and forward-looking action plans.Ensure the escalation function operates with enterprise-grade discipline and consistency.Workflow and Systems LeadershipOversee escalation intake and tracking systems, including the Power App escalation system.Ensure workflows adhere to standardized severity levels, SLAs, and routing logic.Transition to a system-driven escalation management approach to minimize manual tracking and operational noise.Cross Functional AlignmentBreak down departmental barriers that may hinder efficient issue resolution.