About the job
Customer Success Manager
Lefebvre Sdu, Den Haag, Zuid-Holland, Nederland
Role Overview
Lefebvre Sdu is growing its digital solutions in the legal and fiscal sector. As Customer Success Manager, the focus is on guiding clients after the sale, helping them implement and get the most from our products. This role is central to building strong client relationships and ensuring customers see real value from our technology, including AI-powered offerings.
Main Responsibilities
- Serve as the primary contact for clients, building and maintaining lasting relationships.
- Guide customers through onboarding and product implementation.
- Support clients in optimizing their use of our solutions, including AI features.
- Identify opportunities for account expansion and communicate these to the team.
- Work closely with account management and support to deliver a seamless customer experience.
- Lead training sessions, workshops, and presentations for clients.
- Contribute to customer retention and help minimize churn.
- Share ideas to help shape and improve the customer success strategy as part of a developing team.
What We Look For
- Bachelor’s or master’s degree (HBO or WO level).
- Experience in a customer-focused role (customer success, account management, or consultancy).
- Strong communication and persuasive skills.
- Ability to work with a range of stakeholders and adapt to their needs.
- Self-driven, proactive, and comfortable with change.
- Interest in team building and process improvement.
- Comfortable presenting to groups and leading workshops or training.
- Affinity with technology and AI is a plus.
- Knowledge of the legal or fiscal sector is an advantage.
What Lefebvre Sdu Offers
The company is evolving and welcomes initiative. Team members have room to develop ideas and help shape the future of customer success at Lefebvre Sdu. The organization values expertise, technology, and data, and encourages contributions that support growth and innovation.
