Agency Success Specialist

InfoTrack US connects law firms with courts and litigation services through its legal technology platform. The company builds integrations to help law firms and the judicial system operate more efficiently. InfoTrack emphasizes professional growth, open communication, and transparent leadership within its team. Role overview The Agency Success Specialist sup…

The Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver insightful and relevant advertising experiences that set a new benchmark for global reach, accuracy, and transparency. We take pride in the inclusive culture we've cultivated, honoring the diverse experiences and perspectives of every individual. At The Trade Desk, we are committed to creating an environment where everyone can authentically express themselves at work. Are you a talented, driven, and creative professional eager to join a dynamic, globally-connected team? If so, we would love to hear from you!

As an Electronic Specialist II, you will play a crucial role in providing technical support to various government agencies at the federal, state, and local levels. Your responsibilities will include maintaining and troubleshooting microwave, telephone, two-way radio, digital trunked radio, data, and video communications equipment and systems. You will follow established procedures to ensure ongoing preventative maintenance and effectively resolve any failures in systems and support equipment. Additionally, you'll be responsible for creating and updating circuit and equipment records to meet public safety needs and inter-governmental requirements.

Join our dynamic team at CoreSite Realty Corporation as a Customer Success Representative, where you will play a crucial role in enhancing client satisfaction and ensuring a positive experience. In this fast-paced environment, you will engage with customers to understand their needs, assist them with inquiries, and provide exceptional support.

About MERGE MERGE is a marketing and technology agency based in Denver, CO, with a focus on health and wellness. The team combines storytelling and technology to connect people and brands, aiming to foster healthier, happier lives. The company values a human-first philosophy and encourages innovative thinking and emotional engagement in its work culture. Role Overview: Customer Success Supervisor (Emerging/SMB Accounts) The Customer Success Supervisor oversees a portfolio of emerging and SMB accounts, acting as a trusted advisor for clients after the sale. This role ensures the successful delivery of MERGE solutions, drives value realization, supports retention, and identifies growth opportunities within assigned accounts. A deep understanding of each client's business goals, industry context, and success metrics is essential for aligning solutions and achieving measurable results. What You Will Do Manage ongoing relationships with a specific group of customers, focusing on retention and growth. Take ownership of the overall success and satisfaction of your account portfolio. Develop and execute tailored success plans that align with each client's strategic goals and business outcomes. Build and maintain relationships with stakeholders at various levels, including executive sponsors and technical contacts. Lead strategic business reviews to highlight delivered value and track progress against agreed-upon goals. How This Role Works This position is consultative and involves regular collaboration with both clients and internal teams. Responsibilities include planning, executing, and managing project plans to ensure delivery meets both agency and client standards, with a focus on measurable outcomes and budget compliance. The role also involves identifying opportunities to expand MERGE solutions within existing accounts over time.

About SugarAISugarAI is at the forefront of transforming CRM for the AI era. We strive to fulfill the original vision of CRM by converting disparate customer and revenue signals into actionable insights. Our focus is on enabling teams to prioritize effectively and understand their next steps clearly, moving beyond superficial dashboards.After two decades since our inception, we are excited to embark on a new journey characterized by clarity and momentum, creating intelligent, user-friendly solutions that seamlessly integrate into the everyday processes of sales and service teams. Our mission is to tackle intricate, real-world challenges where relationships, context, and accuracy are crucial.Our diverse global team is driven by a shared dedication to making an impact, taking ownership, and fostering continuous development. We cultivate an environment where innovative ideas can flourish, empowering individuals to take the lead and providing flexibility to enhance productivity.If you are passionate about shaping the future of AI-enhanced CRM and contributing to technology that delivers tangible results, we would be thrilled to connect with you.About the Role As the Director of Customer Success, you will lead our customer-focused initiatives aimed at helping our Americas clients achieve significant results and sustainable value with SugarCRM. Your role transcends conventional management; it is about fostering a culture of excellence within your team. In this essential position, you will oversee a team of Customer Success Managers, nurturing customer advocates, building robust relationships, and driving customer value through adoption and growth strategies. **This position follows a hybrid model, requiring in-office collaboration in our Denver, CO location for a minimum of 3 days per week.**

Onboarding Specialist About Us: At Scotch, we pride ourselves on being a premier provider of Android-based Point of Sale (POS) solutions tailored specifically for liquor stores. Our innovative system simplifies payment processing, streamlines inventory management, and enhances financial reporting, all aimed at boosting the operational efficiency of our clients. We are currently in search of a meticulous and customer-centric Onboarding Specialist who will play a pivotal role in guiding new customers through the implementation journey, ensuring they have a smooth and successful go-live experience. Position Overview: As an Onboarding Specialist, your mission will be to facilitate the successful deployment of our POS solution for newly onboarded customers. You will oversee the installation of POS hardware, software configuration, user training, and ongoing support, all crucial for ensuring a seamless transition. Your contributions will set the stage for our customers' long-term success with our platform. Key Responsibilities: Oversee the comprehensive onboarding process for new clients, guaranteeing an effortless transition to our POS system. Configure and implement POS software, which includes modules for payment processing, inventory management, and financial reporting. Supervise the installation and integration of hardware components like touch terminals, receipt printers, barcode scanners, and cash drawers. Conduct both remote and in-person training sessions to ensure users are proficient with the system. Create and update onboarding materials such as training manuals, video tutorials, and FAQs. Serve as the primary liaison for customers during the onboarding phase, addressing any inquiries or concerns they may have. Collaborate with sales, customer support, and development teams to provide a cohesive onboarding experience. Identify and proactively resolve potential obstacles during the onboarding process to minimize disruptions. Monitor onboarding progress and communicate key milestones to internal stakeholders. Provide insightful feedback to product and support teams to enhance the onboarding experience. Qualifications & Skills: Minimum of 2 years experience in customer onboarding, technical support, or software implementation, ideally within the POS or fintech sectors. Proficient in working with POS hardware, including receipt printers, barcode scanners, and cash drawers. Strong problem-solving abilities and a knack for guiding customers through setup processes. Outstanding communication and customer service skills. Ability to articulate technical concepts clearly and understandably.

Are you passionate about customer success and eager to help clients achieve their goals? Join Contentful as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our customers and ensuring they derive maximum value from our platform. You will collaborate closely with clients to understand their needs, provide guidance, and facilitate product adoption.In this role, you will leverage your expertise to proactively assist clients, resolve challenges, and identify opportunities for growth. Your ability to communicate effectively and your commitment to customer satisfaction will be paramount in driving success.

Role overview The Director of Customer Success for the AMERS region at SugarCRM leads a team dedicated to shaping the customer experience and supporting client success. This position focuses on delivering consistent, high-quality service, fostering strong client relationships, and driving customer engagement throughout the region. What you will do Design and execute strategies to enhance customer success across the AMERS region Manage account activities to ensure clients receive reliable, ongoing support Collaborate with internal teams to help refine and improve SugarCRM product offerings Track and analyze customer satisfaction and retention data Spot and pursue upsell opportunities within the current customer base Assist clients in achieving their business objectives using SugarCRM solutions Location This role is based in Denver, CO.

Alloy.ai works with consumer goods companies to address the challenges of supply and demand. These organizations handle shifting customer behavior, complex supply chains, and manual processes while producing everyday products. Alloy.ai’s team includes talent from successful startups, major tech firms, and Fortune 100 companies. The company values individual ownership, high standards, meaningful work, open communication, and a supportive culture. Alloy.ai is committed to diversity and welcomes candidates from all backgrounds. Role overview The Senior Customer Success Manager joins the Client Solutions team to support and expand Alloy.ai’s Mid-Market and Enterprise customer base. These segments are central to the company’s business, requiring scalable strategies and strong, value-driven engagement. This position is based in Denver, CO. What you will do Independently manage key accounts, focusing on efficiency across a portfolio Identify customer needs and priorities, set clear goals, and ensure follow-through Address a range of customer challenges and help clients achieve measurable results with their retail partners Develop hands-on experience with demand-side analytics Build a strong understanding of the metrics used by retailers and trade partners throughout the supply chain Impact This role helps customers make better decisions and improve profitability. Alloy.ai measures its own effectiveness by the growth and success of its customers and their teams.

Join Procare Solutions as an Associate Customer Success Manager and become an integral part of our dynamic team. In this role, you will be responsible for ensuring our clients achieve maximum value from our services. You'll engage with customers to understand their needs, provide solutions, and foster strong relationships that drive customer satisfaction and retention.

Join the dynamic team at Example Corp as a Customer Success Manager, where you will play a pivotal role in guiding our clients toward achieving their hiring goals. As a champion for our customers, you will facilitate their understanding of our innovative hiring software, ensuring they maximize its potential to streamline their recruitment processes. Your responsibilities will include managing customer relationships, advocating for their needs, and providing tailored solutions to enhance their hiring strategies. With a focus on collaboration and continuous improvement, you will inspire confidence in our clients and help them navigate their journey towards hiring excellence.

Join Braze as a Senior AI Success Manager, where you will play a pivotal role in ensuring our clients achieve success through innovative AI solutions. You will be responsible for building strong client relationships, understanding their needs, and providing tailored AI strategies that drive engagement and deliver measurable results.

Role Overview DigitalOcean is hiring a Customer Success Engineering Manager in Denver. This manager leads a team focused on helping customers succeed with DigitalOcean’s platform. The role centers on guiding technical support efforts and raising customer satisfaction through practical engineering solutions. Key Responsibilities Lead and mentor a team dedicated to customer success Oversee technical support and ensure high-quality service Collaborate with product teams to share customer feedback and insights Work directly with customers to understand needs and support their goals Contribute to product improvements based on real-world customer experience Collaboration This position works closely with both internal product teams and external customers. Sharing feedback and insights is a key part of helping shape the platform’s future.

The Strategic Technical Account Specialist at Checkr in Denver, CO, plays a central role in connecting clients with the technical capabilities of the Checkr platform. This position acts as a bridge between customer needs and the technology that supports their goals. Key Responsibilities Partner with clients to ensure they achieve success using the Checkr platform. Provide technical guidance and respond to questions about Checkr’s products and features. Assist customers as they navigate the platform, addressing and resolving issues as they arise. Gather and share client feedback to inform improvements to Checkr’s services. Role Highlights This role combines technical troubleshooting with direct customer support. By helping clients make the most of Checkr’s solutions and relaying their insights, the Strategic Technical Account Specialist contributes to both immediate customer satisfaction and ongoing platform enhancements.

At Crusoe, our mission is to propel the availability of energy and intelligence. As the sole vertically integrated AI infrastructure company developed from the ground up, we manage every layer of our stack — from electrons to tokens — to support the world's most ambitious AI workloads. Joining Crusoe means becoming part of a team that is shaping the future at an accelerated pace.We are in the midst of a monumental industrial revolution. The demand for AI computing resources is limitless, and energy serves as a significant bottleneck. Our energy-first strategy is crafting an AI infrastructure that is not only superior for our planet but also expedites innovation for those at the forefront of AI.We seek proactive problem-solvers who are eager to uncover opportunities and possess a sense of urgency. If you are someone who believes in our ambitious goals and is excited by navigating uncharted territories, we invite you to grow your career alongside a talented team of experts in energy, manufacturing, data center construction, and cloud services.If you are ready to engage in the most impactful work of your career, help our customers and partners evolve their AI strategies, and be part of a high-performing team rooted in mutual support, we welcome you to build with us at Crusoe.About the Role:We are searching for a strategic and experienced leader to join our People Team as the Director of Employee Success. This role is designed for a 'builder' who can seamlessly connect high-level business strategies with the day-to-day employee experience. Reporting directly to the Chief People Officer, you will oversee the comprehensive talent strategy for our key business units, fostering innovation in employee growth and organizational design that matches the cutting-edge nature of our technology.You will lead, manage, and expand a team of Employee Success Business Partners, ensuring that Crusoe continues to be recognized as a world-class employer as we undergo rapid global growth. Your mission is to cultivate a highly resilient organization where employee retention, leadership excellence, and operational efficiency become our competitive edge in the AI and energy infrastructure sectors.What You'll Be Working On:High-Performance Culture & Calibration: Develop and implement enterprise-wide frameworks for talent calibration and performance management. You will ensure that our corporate policies are effectively translated into consistent and meaningful execution by managers at all levels.Leadership Excellence & Manager Coaching: Elevate leadership capabilities across the organization through targeted coaching and development initiatives.

Join Checkr as an Implementation Manager in Customer Success and play a pivotal role in ensuring our clients achieve their desired outcomes from our platform. In this dynamic position, you will lead the onboarding process for new clients, guiding them through the implementation of our solutions while providing exceptional support and expertise.Your responsibilities will include collaborating with cross-functional teams to design tailored solutions, conducting training sessions, and providing ongoing support to enhance customer satisfaction and retention.

Role Overview Angi is hiring an Inbound Customer Success Representative based in Denver, CO, with remote work available. This role serves as the first point of contact for customers, guiding them through the Angi platform and supporting their experience from start to finish. What You Will Do Respond to customer inquiries across multiple channels Help customers navigate the platform and resolve issues Provide clear solutions to enhance each customer’s experience

Boomi is expanding and looking for people who want their work to make a real impact. The company develops an integration and automation platform designed to connect people, systems, and data across the globe. Organizations use Boomi’s technology to streamline operations and shape the future of their businesses. The team values creative problem solvers and those with an entrepreneurial approach. At Boomi, employees work alongside experienced professionals and advanced technology. The company encourages individuals who enjoy tackling complex challenges and driving meaningful change. Company mission Boomi aims to improve global connectivity by enabling seamless links between people and systems, anywhere in the world. Work environment This hybrid role is based in Denver, with collaboration at the core. Employees contribute ideas and solutions that help build the company’s future. More information about Boomi and additional career opportunities can be found at boomi.com or on the Boomi Careers page.

Join Klaviyo as a Customer Success Manager where you will play a pivotal role in nurturing client relationships and ensuring their success with our powerful marketing platform. You will be responsible for guiding clients through the onboarding process, addressing their needs, and providing solutions that maximize their use of our software.