Customer Operations Manager, Money

Team and Role Overview Robinhood aims to make finance accessible for everyone. As part of the Money team, the Customer Operations Manager will help develop and scale banking and spending solutions for a broad customer base. This role leads the account operations team, with a focus on delivering strong customer experiences and supporting the launch of new pro…

Company Overview:Kody, a dynamic fintech startup based in the UK, is excited to announce the opening for a Customer Operations Manager as we expand our footprint in the US market.We are dedicated to revolutionizing payment solutions for brick-and-mortar businesses, particularly in the hospitality industry, by leveraging our cutting-edge mobile point-of-sale platform and payment aggregation technology. With recent backing from prominent investors and well-known hotel brands, Kody is on the brink of a remarkable growth chapter.This position offers a hybrid work arrangement based in Denver, US.The Role:As the Customer Operations Manager, you will play a pivotal role in driving operational excellence and delivering outstanding customer experiences. The ideal candidate will possess a strong analytical mindset, exceptional communication skills, a technical inclination (or the eagerness to learn), and a fervent desire to empower clients in the fintech landscape.Key Responsibilities:Client Support: Serve as the main point of contact for customer inquiries, providing prompt and precise responses.Issue Management: Identify and resolve customer challenges proactively, escalate complex issues as necessary, and ensure quick resolutions.Onboarding Enablement: Facilitate the onboarding journey for clients, assisting with the setup and implementation of our payment solutions while addressing any technical or operational issues.Training & Enablement: Deliver training sessions and create educational resources to ensure clients fully leverage our products and services effectively.Documentation & Analytics: Maintain comprehensive records of client interactions—including inquiries, solutions, and feedback—and generate reports on customer activity and trends to inform insights and process enhancements.Relationship Development: Cultivate and strengthen client relationships, gaining a deep understanding of their needs and preferences, and proactively seeking ways to elevate their experience with our company.Process Optimization: Work collaboratively with cross-functional teams to pinpoint opportunities for operational enhancement and implement strategies to streamline workflows, boosting efficiency.Compliance & Risk Oversight: Ensure compliance with regulatory standards and internal policies, while proactively managing risks by adhering to established protocols.Industry Engagement: Remain actively engaged within the payments sector, establishing connections and creating opportunities that align with our growth objectives.Qualifications & Requirements:Demonstrable experience in Product Support, Customer Service, or a similar role within a fintech or technology-oriented environment.Strong analytical skills with the ability to interpret data and drive actionable insights.Excellent verbal and written communication abilities, with a knack for building rapport with clients.Proficient in using CRM software and other customer support tools.A proactive problem solver with a passion for customer satisfaction.

Join Crusoe as a Revenue Operations Manager where you'll play a pivotal role in optimizing our revenue processes and strategies. This position requires a proactive leader who can drive efficiency and deliver insights to enhance our revenue generation. You will collaborate closely with cross-functional teams to ensure alignment on key revenue initiatives and contribute to strategic planning.

About StableStable is dedicated to simplifying the process of establishing a business presence online. We offer a comprehensive solution that includes a professional business address and an intuitive dashboard for managing physical mail seamlessly online. Trusted by over 10,000 companies, including industry leaders like GitLab, Glassdoor, and Indiegogo, we empower businesses to automate their mail operations and provide a permanent address for regulatory compliance.In a world where business laws date back to the 1800s, Stable is revolutionizing the way modern businesses operate. We provide innovative tools that help companies navigate outdated regulations, allowing them to thrive in a cloud-based environment without the restrictions of physical location.Our mission is to transform the cumbersome entity management system into a streamlined and enjoyable experience, starting with essential services like business addresses and mail handling. By simplifying these processes, we enable businesses to focus on growth and innovation.We're backed by prominent Silicon Valley investors, including Y Combinator, Craft Ventures, Shakti, and Hustle Fund, along with experienced founders from companies like Lattice and FlexJobs.As we experience rapid growth, we are seeking passionate individuals to join our early-stage startup, where you can significantly influence the future of business operations.‍‍ RoleAs a Customer Success Manager at Stable, you will be pivotal in helping our larger clients, such as GitLab and Glassdoor, overcome their operational challenges. Your role will involve automating their manual processes, thereby saving them valuable time and resources.Our users are proactive problem solvers, and we seek someone who is empathetic, capable of building lasting relationships, and excels at communication and education. Here’s what you will focus on:Create an exceptional first impression — Many customers arrive at Stable feeling overwhelmed by their mail operations. You’ll have the opportunity to establish trust by acting as their knowledgeable guide through the transition.

About CheckrCheckr is revolutionizing the data platform to facilitate safe and equitable decisions. Founded in 2014, our cutting-edge technology and comprehensive data solutions empower clients to assess risk while ensuring safety and compliance, fostering trustworthy workplaces and communities. With a clientele exceeding 100,000, including notable names such as DoorDash, Coinbase, Lyft, Instacart, and Airtable, we are on an exciting journey of innovation.Our team thrives on tackling complex challenges with inventive solutions that further our mission. Checkr is proud to be featured on the Forbes Cloud 100 2025 List and is recognized as a Y Combinator 2024 Breakthrough Company.About the Team/RoleWe are on the lookout for a strategic and experienced Revenue Operations Manager to enhance and streamline the sales operations of our Commercial new business sales team. The ideal candidate is driven by efficiency and a commitment to achieving impactful outcomes. In this pivotal role, you will influence our growth trajectory by identifying opportunities, crafting strategies, and ensuring their effective execution. You will be crucial in maintaining smooth operations within our sales organization, empowering our high-value account teams to achieve their revenue targets.

We are seeking a dynamic and results-driven Operations Manager to lead our operational initiatives at Daniels Sharpsmart in Denver, CO. In this critical role, you will oversee daily operations, improve processes, and ensure that our services align with the highest quality standards. Your leadership will be essential in optimizing our operational workflows, managing staff, and driving efficiency across all departments.

Join Udemy and help shape the future of learning.Udemy is a cutting-edge platform driven by AI, dedicated to accelerating skills development for individuals and teams. Our approach is personalized, practical, and centered on delivering tangible real-world impact.Our mission is clear: to transform lives through education. Your contributions will empower individuals globally to acquire skills that are essential for their personal and professional growth, whether they're exploring new subjects or enhancing their expertise to remain competitive.With over 80 million learners and 17,000 businesses engaging with Udemy, if you thrive on change, are passionate about learning, and are eager to make a significant difference, you’ll feel right at home with us.Discover more about us on our company page.Hybrid Work StructureThis role entails a hybrid working model requiring you to be in the office two days a week at the nearest hub.

Since its inception, Fivetran has been dedicated to simplifying and streamlining data access, ensuring it is as reliable as electricity. Our technology delivers customer data directly into warehouses, fully prepared for query without the need for engineering or maintenance. We take pride in empowering countless organizations to embrace a truly data-driven approach every day.About the RoleWe are on the lookout for a Senior Pricing Operations Manager to oversee the accurate execution of our pricing policies across Salesforce CPQ, ERP, and various quoting systems. In this pivotal role, you will be responsible for translating approved pricing strategies, promotions, bundles, and discount structures set forth by Pricing Leadership into actionable system configurations that our Sales teams can utilize confidently.Your focus will be on operationalizing pricing policy within these systems and guiding Sales on various pricing scenarios. You will collaborate closely with the Revenue Proposal-to-Order Lead, who manages the broader CPQ architecture and related proposal automation tools, to ensure pricing policies are implemented accurately within the quoting framework.This full-time role offers a hybrid work model, based out of our offices in Oakland, CA, or Denver, CO, providing a flexible blend of remote work and in-person collaboration, with two days in the office each week.

Join AIR Communities as a Traveling Community Operations Support Manager, where you will play a crucial role in providing coverage and support to our communities facing vacant Leasing and Property Manager positions. In this dynamic position, you will also offer managerial assistance to communities encountering essential and time-sensitive challenges, serving as the subject matter expert on direct operations, finance, and mentoring.This role requires extensive travel, with up to 75% of the year spent on the road or in the air.Your Key Responsibilities Include:Acting as the Community Manager wherever needed, delivering the standard operational support expected of AIR's Community Managers.Overseeing multiple communities, ensuring profitability and financial direction, preparing budgets and forecasts, and implementing effective outreach and marketing strategies.Providing operational support to Regional Offices for properties assigned to you.Assisting Property Managers and other key personnel in executing action plans resulting from audits.

The Traveling Service Operations Support Manager will be integral in providing operational coverage and support across our communities facing vacant Service and Maintenance Manager positions. This role is pivotal in addressing essential and time-sensitive challenges within these communities. As the subject matter expert, you will lead direct maintenance and service operations, oversee vendor management, and mentor staff.This is a high-travel position, requiring up to 75% travel throughout the year, approximately three weeks each month.Key responsibilities include:Acting as the Service Manager as needed, delivering the standard operational support expected of AIR’s Service Managers.Providing regional oversight of property maintenance management across multiple assigned communities, ensuring efficient handling of service requests, management, turnover processes, preventative maintenance, and staff training and supervision.Supporting Regional Offices in their operational tasks for assigned properties.Collaborating with Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality, and Directors of Operations to fulfill action plans resulting from audits.

Join Gusto as a Principal Product Operations Manager in Benefits, where you'll play a pivotal role in shaping our benefits offerings and enhancing customer experience. You will lead a dynamic team, leveraging your expertise to streamline processes, optimize product performance, and drive strategic initiatives. We are looking for an innovative thinker who thrives in a fast-paced environment and is passionate about improving the lives of our customers.

Role Overview aircommunities is hiring an Operations Analytics Manager in Denver. This position focuses on supporting operational decisions with clear, data-backed insights. The work directly influences strategies that improve efficiency and outcomes for our communities. What You Will Do Work closely with teams across the company to analyze operational data and spot trends Translate data findings into practical recommendations for process improvements Present analysis and insights to stakeholders to guide decision-making Support efforts to optimize operations and enhance service for community members What Sets You Up for Success Background in analytics and operations Experience collaborating with cross-functional teams Strong ability to communicate complex findings in a clear, actionable way

Join Veo, where we are dedicated to revolutionizing transportation by reducing reliance on cars and providing eco-friendly mobility solutions for everyone. Our cutting-edge micromobility fleet includes a diverse array of vehicles, such as electric bicycles, scooters, and ADA-compliant options. We take pride in designing and manufacturing our own vehicles, as well as developing proprietary systems that enhance community sustainability and livability. Our headquarters is located in Santa Monica, CA, and we are expanding our operations nationwide. Come and be a part of our journey!Job Summary:Are you a dynamic operations leader with a passion for delivering exceptional customer experiences? Are you eager to contribute to the growth of an innovative transportation program in your local area? If so, you could be the perfect fit for Veo’s Operations Manager role!As the Operations Manager at Veo, you will spearhead our dockless micromobility initiative. You will be instrumental in ensuring streamlined daily operations, both in the warehouse and in the field, while also fostering strong partnerships within the community. Your primary goal will be to boost ridership, and your performance will be evaluated based on your ability to drive daily usage, lead a high-performing team, and provide outstanding customer service.We are seeking a self-motivated individual who thrives in fast-paced environments and is excited about leading teams. This is an onsite position.

As a Sales Operations Manager at Udemy Bedi, you will play a pivotal role in optimizing our sales processes and ensuring that our sales team operates at peak efficiency. You will collaborate closely with cross-functional teams to streamline operations, manage sales data, and develop strategies that drive revenue growth. Your analytical skills will help us identify opportunities for improvement and implement solutions that enhance our sales effectiveness.

Role overview bet365 is seeking a CRM Operations Lead based in Denver. This position manages the daily operations of customer relationship management activities, ensuring that CRM strategies are implemented to support customer engagement and satisfaction. The role calls for a hands-on approach to translating plans into real improvements for customers. What you will do Oversee the execution of CRM initiatives from start to finish Identify and improve processes that influence customer engagement Make sure CRM strategies lead to positive customer experiences Requirements Strong analytical skills for interpreting data and outcomes Clear and effective communication abilities Proven experience leading projects successfully

At Xometry (NASDAQ: XMTR), we are driving the future of manufacturing by connecting visionary thinkers with the manufacturers who can realize their ideas. Our innovative digital marketplace empowers manufacturers with essential resources for business growth while simplifying the process for Fortune 1000 companies to access global manufacturing capabilities.We are on the lookout for a Senior Case Manager to join our dynamic team and play a pivotal role in addressing intricate customer and partner challenges. The ideal candidate will possess exceptional organizational skills, a solution-driven mindset, and experience in managing escalations within a fast-paced, technology-driven environment. In this capacity, you will facilitate the resolution of high-stakes cases that involve customers, manufacturing partners, logistics, and internal teams, ensuring timely, empathetic, and effective support that aligns with Xometry’s dedication to delivering world-class service.

Join our dynamic team at dev2 as a Sales Operations Manager, where you will play a key role in optimizing our sales processes and driving operational excellence. Your expertise will help streamline workflows, enhance sales productivity, and support our sales team in achieving their targets.In this role, you will collaborate closely with cross-functional teams to ensure alignment between sales strategies and operational capabilities. You will be responsible for implementing best practices, analyzing sales metrics, and providing actionable insights to improve performance.

Role Overview:As a Traveling Community Operations Support Specialist at AIR Communities, you will play an integral role in enhancing community operations through on-the-ground support and strategic project execution. Your primary focus will be on community setup, revenue generation, and improving customer experiences.Function as a key operations representative, ensuring the successful launch and ongoing stabilization of assigned communities.Elevate the customer experience by delivering outstanding service, facilitating resident acquisition and retention, and preparing communities for readiness.Engage in hands-on operational support, training team members on systems and procedures, and stepping in for roles as needed.Act as a subject matter expert on operational policies and procedures, providing guidance to community teams and central operations.This position involves extensive travel, requiring you to be on the road or in the air for up to 75% of the year, averaging about 3 weeks per month. Preference will be given to candidates based near major airports in markets such as Washington DC, Philadelphia, Miami, Atlanta, Denver, San Francisco, San Jose, Los Angeles, Orange County, or San Diego.Key Responsibilities:Support the successful establishment of new communities and the implementation of projects aimed at enhancing customer experience and driving revenue.Provide both on-site and remote operational assistance across multiple communities to ensure consistent service delivery and adherence to company standards.Collaborate with community teams to maximize revenue through resident acquisition and retention, including direct assistance with leasing and customer service initiatives.Facilitate training and operational support for team members to ensure effective adoption of systems and processes.Assist with troubleshooting, resolving resident issues, and training on-site teams as a subject matter expert in operations.Provide temporary staffing coverage during vacancies or peak demand periods.Identify process improvements and revenue opportunities in collaboration with leadership, while keeping stakeholders informed on project updates and community performance.Maintain regular communication and reporting with central operations and leadership to ensure alignment and success.

Since its inception, Fivetran has been dedicated to simplifying and ensuring reliable access to data, much like electricity. Our technology seamlessly delivers customer data to warehouses in a canonical format, ready for queries without the need for engineering or maintenance. We take pride in the growing number of organizations harnessing our technology to become truly data-driven.About the RoleFivetran is at the forefront of building data pipelines that empower the modern data stack for thousands of companies.We are seeking a Marketing Operations & Technology Manager to design and enhance the systems fueling our marketing efforts.In this pivotal role within the Marketing Operations Team, you will operate at the nexus of Marketing, Revenue Operations, Systems Engineering, and Analytics. You will take charge of the strategy, architecture, and implementation of our marketing technology ecosystem—enhancing performance across demand generation, lifecycle management, attribution, experimentation, and analytics. Your mission will be to ensure our systems are seamlessly integrated, our data is reliable, and our infrastructure is primed for sustainable growth.This is a hands-on, high-impact role suited for someone who thrives on building, optimizing, and tackling intricate technical challenges in a dynamic environment.This is a full-time, hybrid position based in our Denver or Oakland offices. Our hybrid work model offers the flexibility of remote work combined with in-person collaboration, requiring two days in the office each week to foster teamwork and innovation.Technologies You’ll UseMarketo, Salesforce, Demandbase, Drift/Chat, Bizible, LeanData, Looker, and various enrichment and AI tools.

Lighthouse develops a commercial platform tailored for the hospitality industry, helping businesses transform complex data into actionable insights and more effective pricing strategies. The company has secured over $370 million in Series C funding, completed five acquisitions, and reached more than $100 million in annual recurring revenue by 2024. Lighthouse brings together a global workforce of over 850 employees representing 34 nationalities across 35 countries. The Denver Metropolitan Area office features a collaborative team focused on growth and innovation, working to advance hospitality through technology and data-driven decision-making. Role overview The Marketing Operations Manager is responsible for managing and improving the marketing technology stack at Lighthouse. Reporting to the Manager of Marketing Operations, this role supports teams and stakeholders by providing the tools and data needed for effective marketing. Daily responsibilities include overseeing marketing operations, generating reports, and partnering with other departments to enhance marketing outcomes. Key responsibilities Manage and optimize marketing automation platforms, maintaining data integrity and seamless integration with other systems. Recommend, implement, and connect new MarTech tools to expand capabilities and support business objectives. Test and analyze marketing automation, lead management workflows, and campaigns to improve conversion rates and performance. Work closely with Marketing, Sales Operations, and Engineering to understand business needs and align technology solutions. Refine attribution models, lead assignment processes, data accuracy, and funnel analysis to address marketing challenges. Develop and maintain clear documentation for all marketing processes to guide and support the team. Collaborate on AI-driven marketing operations projects, including integrating tools such as Clay, data enrichment, and automation to improve scalability and accuracy.