Director of Customer Success - AMERS

Role overview The Director of Customer Success for the AMERS region at SugarCRM leads a team dedicated to shaping the customer experience and supporting client success. This position focuses on delivering consistent, high-quality service, fostering strong client relationships, and driving customer engagement throughout the region. What you will do Design and…

About SugarAISugarAI is at the forefront of transforming CRM for the AI era. We strive to fulfill the original vision of CRM by converting disparate customer and revenue signals into actionable insights. Our focus is on enabling teams to prioritize effectively and understand their next steps clearly, moving beyond superficial dashboards.After two decades since our inception, we are excited to embark on a new journey characterized by clarity and momentum, creating intelligent, user-friendly solutions that seamlessly integrate into the everyday processes of sales and service teams. Our mission is to tackle intricate, real-world challenges where relationships, context, and accuracy are crucial.Our diverse global team is driven by a shared dedication to making an impact, taking ownership, and fostering continuous development. We cultivate an environment where innovative ideas can flourish, empowering individuals to take the lead and providing flexibility to enhance productivity.If you are passionate about shaping the future of AI-enhanced CRM and contributing to technology that delivers tangible results, we would be thrilled to connect with you.About the Role As the Director of Customer Success, you will lead our customer-focused initiatives aimed at helping our Americas clients achieve significant results and sustainable value with SugarCRM. Your role transcends conventional management; it is about fostering a culture of excellence within your team. In this essential position, you will oversee a team of Customer Success Managers, nurturing customer advocates, building robust relationships, and driving customer value through adoption and growth strategies. **This position follows a hybrid model, requiring in-office collaboration in our Denver, CO location for a minimum of 3 days per week.**

Join our dynamic team at CoreSite Realty Corporation as a Customer Success Representative, where you will play a crucial role in enhancing client satisfaction and ensuring a positive experience. In this fast-paced environment, you will engage with customers to understand their needs, assist them with inquiries, and provide exceptional support.

About MERGE MERGE is a marketing and technology agency based in Denver, CO, with a focus on health and wellness. The team combines storytelling and technology to connect people and brands, aiming to foster healthier, happier lives. The company values a human-first philosophy and encourages innovative thinking and emotional engagement in its work culture. Role Overview: Customer Success Supervisor (Emerging/SMB Accounts) The Customer Success Supervisor oversees a portfolio of emerging and SMB accounts, acting as a trusted advisor for clients after the sale. This role ensures the successful delivery of MERGE solutions, drives value realization, supports retention, and identifies growth opportunities within assigned accounts. A deep understanding of each client's business goals, industry context, and success metrics is essential for aligning solutions and achieving measurable results. What You Will Do Manage ongoing relationships with a specific group of customers, focusing on retention and growth. Take ownership of the overall success and satisfaction of your account portfolio. Develop and execute tailored success plans that align with each client's strategic goals and business outcomes. Build and maintain relationships with stakeholders at various levels, including executive sponsors and technical contacts. Lead strategic business reviews to highlight delivered value and track progress against agreed-upon goals. How This Role Works This position is consultative and involves regular collaboration with both clients and internal teams. Responsibilities include planning, executing, and managing project plans to ensure delivery meets both agency and client standards, with a focus on measurable outcomes and budget compliance. The role also involves identifying opportunities to expand MERGE solutions within existing accounts over time.

At Crusoe, our mission is to propel the availability of energy and intelligence. As the sole vertically integrated AI infrastructure company developed from the ground up, we manage every layer of our stack — from electrons to tokens — to support the world's most ambitious AI workloads. Joining Crusoe means becoming part of a team that is shaping the future at an accelerated pace.We are in the midst of a monumental industrial revolution. The demand for AI computing resources is limitless, and energy serves as a significant bottleneck. Our energy-first strategy is crafting an AI infrastructure that is not only superior for our planet but also expedites innovation for those at the forefront of AI.We seek proactive problem-solvers who are eager to uncover opportunities and possess a sense of urgency. If you are someone who believes in our ambitious goals and is excited by navigating uncharted territories, we invite you to grow your career alongside a talented team of experts in energy, manufacturing, data center construction, and cloud services.If you are ready to engage in the most impactful work of your career, help our customers and partners evolve their AI strategies, and be part of a high-performing team rooted in mutual support, we welcome you to build with us at Crusoe.About the Role:We are searching for a strategic and experienced leader to join our People Team as the Director of Employee Success. This role is designed for a 'builder' who can seamlessly connect high-level business strategies with the day-to-day employee experience. Reporting directly to the Chief People Officer, you will oversee the comprehensive talent strategy for our key business units, fostering innovation in employee growth and organizational design that matches the cutting-edge nature of our technology.You will lead, manage, and expand a team of Employee Success Business Partners, ensuring that Crusoe continues to be recognized as a world-class employer as we undergo rapid global growth. Your mission is to cultivate a highly resilient organization where employee retention, leadership excellence, and operational efficiency become our competitive edge in the AI and energy infrastructure sectors.What You'll Be Working On:High-Performance Culture & Calibration: Develop and implement enterprise-wide frameworks for talent calibration and performance management. You will ensure that our corporate policies are effectively translated into consistent and meaningful execution by managers at all levels.Leadership Excellence & Manager Coaching: Elevate leadership capabilities across the organization through targeted coaching and development initiatives.

Are you passionate about customer success and eager to help clients achieve their goals? Join Contentful as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our customers and ensuring they derive maximum value from our platform. You will collaborate closely with clients to understand their needs, provide guidance, and facilitate product adoption.In this role, you will leverage your expertise to proactively assist clients, resolve challenges, and identify opportunities for growth. Your ability to communicate effectively and your commitment to customer satisfaction will be paramount in driving success.

Join the dynamic team at Example Corp as a Customer Success Manager, where you will play a pivotal role in guiding our clients toward achieving their hiring goals. As a champion for our customers, you will facilitate their understanding of our innovative hiring software, ensuring they maximize its potential to streamline their recruitment processes. Your responsibilities will include managing customer relationships, advocating for their needs, and providing tailored solutions to enhance their hiring strategies. With a focus on collaboration and continuous improvement, you will inspire confidence in our clients and help them navigate their journey towards hiring excellence.

About Ping Identity:At Ping Identity, we are dedicated to creating secure and seamless digital experiences for all users—without compromise. This vision, which we refer to as digital freedom, inspires everything we do. Our culture thrives on this principle, attracting individuals who are eager to cultivate a workplace founded on digital freedom.Our advanced cloud identity platform empowers users to shop, work, bank, and connect freely and securely, eliminating friction and fear.While safeguarding digital identities lies at the heart of our technology, respecting individual identities is fundamental to our culture. We champion every identity. Our core value of Respect Individuality encourages us to celebrate diversity, enabling you to bring your authentic self to work.With our headquarters in Denver, Colorado, and a global presence, we serve some of the largest and most demanding enterprises, including over half of the Fortune 100. At Ping Identity, we are revolutionizing perspectives on cybersecurity, digital experiences, and identity and access management.Role Overview:As the Public Relations Manager for the AMER and APJ regions, you will spearhead Ping Identity’s earned media strategy across North America and key Asia-Pacific markets. Reporting to the Director of Corporate Communications, your mission is to generate impactful media coverage that aligns with our global go-to-market priorities in identity, AI, and security.This role places you at the forefront of shaping market perceptions of digital identity in the AI era. You will collaborate closely with regional marketing, product and solutions marketing, and social media teams, while also partnering with the EMEA PR Manager to ensure consistent and compelling narratives across regions. Additionally, you will work alongside the social media manager to amplify the reach and impact of each story across various channels.We seek a strategic and proactive communicator who thrives in a dynamic, global environment and is comfortable engaging directly with senior leaders.

Alloy.ai works with consumer goods companies to address the challenges of supply and demand. These organizations handle shifting customer behavior, complex supply chains, and manual processes while producing everyday products. Alloy.ai’s team includes talent from successful startups, major tech firms, and Fortune 100 companies. The company values individual ownership, high standards, meaningful work, open communication, and a supportive culture. Alloy.ai is committed to diversity and welcomes candidates from all backgrounds. Role overview The Senior Customer Success Manager joins the Client Solutions team to support and expand Alloy.ai’s Mid-Market and Enterprise customer base. These segments are central to the company’s business, requiring scalable strategies and strong, value-driven engagement. This position is based in Denver, CO. What you will do Independently manage key accounts, focusing on efficiency across a portfolio Identify customer needs and priorities, set clear goals, and ensure follow-through Address a range of customer challenges and help clients achieve measurable results with their retail partners Develop hands-on experience with demand-side analytics Build a strong understanding of the metrics used by retailers and trade partners throughout the supply chain Impact This role helps customers make better decisions and improve profitability. Alloy.ai measures its own effectiveness by the growth and success of its customers and their teams.

Join Procare Solutions as an Associate Customer Success Manager and become an integral part of our dynamic team. In this role, you will be responsible for ensuring our clients achieve maximum value from our services. You'll engage with customers to understand their needs, provide solutions, and foster strong relationships that drive customer satisfaction and retention.

Role Overview Angi is hiring an Inbound Customer Success Representative based in Denver, CO, with remote work available. This role serves as the first point of contact for customers, guiding them through the Angi platform and supporting their experience from start to finish. What You Will Do Respond to customer inquiries across multiple channels Help customers navigate the platform and resolve issues Provide clear solutions to enhance each customer’s experience

Role Overview DigitalOcean is hiring a Customer Success Engineering Manager in Denver. This manager leads a team focused on helping customers succeed with DigitalOcean’s platform. The role centers on guiding technical support efforts and raising customer satisfaction through practical engineering solutions. Key Responsibilities Lead and mentor a team dedicated to customer success Oversee technical support and ensure high-quality service Collaborate with product teams to share customer feedback and insights Work directly with customers to understand needs and support their goals Contribute to product improvements based on real-world customer experience Collaboration This position works closely with both internal product teams and external customers. Sharing feedback and insights is a key part of helping shape the platform’s future.

Join Checkr as an Implementation Manager in Customer Success and play a pivotal role in ensuring our clients achieve their desired outcomes from our platform. In this dynamic position, you will lead the onboarding process for new clients, guiding them through the implementation of our solutions while providing exceptional support and expertise.Your responsibilities will include collaborating with cross-functional teams to design tailored solutions, conducting training sessions, and providing ongoing support to enhance customer satisfaction and retention.

Boomi is expanding and looking for people who want their work to make a real impact. The company develops an integration and automation platform designed to connect people, systems, and data across the globe. Organizations use Boomi’s technology to streamline operations and shape the future of their businesses. The team values creative problem solvers and those with an entrepreneurial approach. At Boomi, employees work alongside experienced professionals and advanced technology. The company encourages individuals who enjoy tackling complex challenges and driving meaningful change. Company mission Boomi aims to improve global connectivity by enabling seamless links between people and systems, anywhere in the world. Work environment This hybrid role is based in Denver, with collaboration at the core. Employees contribute ideas and solutions that help build the company’s future. More information about Boomi and additional career opportunities can be found at boomi.com or on the Boomi Careers page.

About IntellistackIntellistack is revolutionizing the way organizations gather information, automate workflows, and deliver exceptional digital experiences. Founded on the belief that work should be simplified, our company has emerged as a leader in providing powerful, no-code productivity solutions that enable teams to achieve more with less effort. Our tools empower users globally to seamlessly create custom forms, automate document generation, collect eSignatures, and optimize data-driven processes—all without needing to write any code.Our intuitive solutions place power directly in the hands of everyday users, facilitating the building, automating, and optimizing of processes at scale.Who We AreAt Intellistack, we challenge the status quo. We move swiftly, think critically, and innovate for the future—driven by our people and enhanced by AI.Our team consists of builders: curious, ambitious, and relentless in solving real problems. We thrive on feedback, prioritize clarity, and embrace change as our standard operating procedure. If you are eager to grow and make a meaningful impact, you will thrive here.As the Customer Success Manager at Intellistack, you will be responsible for managing the post-sale relationship with a portfolio of customers, serving as their primary advocate and strategic partner. You will ensure that customers derive maximum value from our platform by guiding them through best practices, familiarizing them with new features, and aligning strategies for their success. Join a dynamic, customer-focused team where your contributions directly influence customer success outcomes.

Join Klaviyo as a Customer Success Manager where you will play a pivotal role in nurturing client relationships and ensuring their success with our powerful marketing platform. You will be responsible for guiding clients through the onboarding process, addressing their needs, and providing solutions that maximize their use of our software.

About StableStable is dedicated to simplifying the process of establishing a business presence online. We offer a comprehensive solution that includes a professional business address and an intuitive dashboard for managing physical mail seamlessly online. Trusted by over 10,000 companies, including industry leaders like GitLab, Glassdoor, and Indiegogo, we empower businesses to automate their mail operations and provide a permanent address for regulatory compliance.In a world where business laws date back to the 1800s, Stable is revolutionizing the way modern businesses operate. We provide innovative tools that help companies navigate outdated regulations, allowing them to thrive in a cloud-based environment without the restrictions of physical location.Our mission is to transform the cumbersome entity management system into a streamlined and enjoyable experience, starting with essential services like business addresses and mail handling. By simplifying these processes, we enable businesses to focus on growth and innovation.We're backed by prominent Silicon Valley investors, including Y Combinator, Craft Ventures, Shakti, and Hustle Fund, along with experienced founders from companies like Lattice and FlexJobs.As we experience rapid growth, we are seeking passionate individuals to join our early-stage startup, where you can significantly influence the future of business operations.‍‍ RoleAs a Customer Success Manager at Stable, you will be pivotal in helping our larger clients, such as GitLab and Glassdoor, overcome their operational challenges. Your role will involve automating their manual processes, thereby saving them valuable time and resources.Our users are proactive problem solvers, and we seek someone who is empathetic, capable of building lasting relationships, and excels at communication and education. Here’s what you will focus on:Create an exceptional first impression — Many customers arrive at Stable feeling overwhelmed by their mail operations. You’ll have the opportunity to establish trust by acting as their knowledgeable guide through the transition.

As an Enterprise Customer Success Manager at Datadog, you will be at the forefront of fostering robust, strategic relationships with our most significant and high-impact customers. Your role will involve advocating for clients within our organization while ensuring an exceptional customer experience. You will primarily focus on relationship management, while also identifying avenues for growth. Our Enterprise Customer Success Managers utilize a well-established methodology to discern customers' unique needs and effectively communicate the value of Datadog’s offerings. At Datadog, we pride ourselves on a vibrant office culture that promotes collaboration, creativity, and strong relationships. Our hybrid work environment is designed to provide our team members with the flexibility to achieve a harmonious work-life balance.

Join our team at DigitalOcean as a Customer Success Engineer focused on Database solutions during the 2nd shift. In this role, you will engage with customers, provide technical support, and ensure they derive maximum value from our services. You will be instrumental in troubleshooting issues and guiding customers through complex scenarios, making their experience seamless and rewarding.

Auror partners with major retailers across several countries to address the widespread challenge of retail theft and Organized Retail Crime. This issue impacts businesses and communities globally, with losses exceeding $150 billion each year. Founded in New Zealand over a decade ago, Auror uses technology to connect people and intelligence, aiming to reduce crime and make a positive difference. The team values responsible AI adoption and encourages exploring ways AI can support their work, whether in trend analysis, customer support, or process improvement. Role overview The Customer Success Manager (IC3) in Denver focuses on guiding enterprise customers through pilots and implementations, especially during the early stages of their partnership with Auror. The role emphasizes building strong relationships, aligning on objectives, and ensuring customers achieve measurable results quickly. Independent project work is expected, with a focus on onboarding, activation, and demonstrating value through pilots. Collaboration with Sales, Customer Success Engagement, and Product teams plays a key part in this position. Connecting customer goals to practical use cases, turning data into actionable outcomes, and supporting pilot conversions are central responsibilities. Success is measured by adoption rates, time-to-value, and pilot outcomes, all driven by relationship-building and commercial awareness. Key responsibilities Oversee the full customer experience for pilots and onboarding, ensuring value is delivered on schedule. Build and maintain trusted relationships with stakeholders at all levels, setting clear expectations and sustaining engagement. Create and execute pilot and onboarding plans based on customer objectives, operational needs, and defined success metrics. Manage onboarding projects from initiation through completion, covering scope, milestones, dependencies, risks, and timelines. Help customers identify early, high-impact use cases and support the integration of new workflows. Translate platform data into clear, actionable outcomes that support customer success. Location This position is based in Denver, Colorado, United States.