Qualifications
• Must possess a valid Registered Nurse (RN) or Nurse Practitioner license• A minimum of 3-5 years of experience in a healthcare or patient-oriented customer service role is required• Experience with populations similar to Medicare Enrollees, including community-based and facility-based individuals with medical, long-term services and supports (LTSS), and/or behavioral health needs is essential• Prior experience in case management is preferred• Experience in disease management is also preferred
About the job
As a Care Coordination Supervisor at Concerto, you will play a pivotal role in overseeing our dedicated team of Care Coordinator RNs, Social Workers, and Navigators. Your leadership will be vital in ensuring that our members receive comprehensive medical, behavioral, and psycho-social care. This position involves collaborating closely with healthcare providers to facilitate long-term services and supports, home and community-based services, health and wellness education, and other essential resources for our members. You will be a strong advocate for the rights of our members and a key contributor to the interdisciplinary care team, providing valuable support to the Director of Care Management, members, their families, and their support systems.
This role is based in a professional office environment where you will routinely utilize standard office equipment including computers, phones, photocopiers, filing cabinets, and fax machines. Travel is an integral part of this position, with requirements based on patient and enrollment needs.
About Concerto
Company Mission: Concerto is dedicated to delivering comprehensive care to elderly individuals and patients with complex needs, providing them with the support they deserve to alleviate health burdens and enhance their peace of mind. Company Overview: At Concerto, we embrace a holistic care model that surrounds our members, their families, and caregivers with personalized services tailored to meet their social, emotional, and economic needs. Our approach is designed to empower members to make informed healthcare choices that are sensitive to their individual circumstances, ensuring that we deliver the most appropriate care for them and their communities. We are committed to providing unwavering support that lifts the health burdens and worries of our members...